Follow the Rabbit

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Qualifying Meeting What other questions would you ask when meeting a potential client for the first time? It is important to meet with the client to get to know them and to assess the suitability of their challenge with a systemic design approach. Ask questions like: Can you describe the challenge? What makes it complex? What makes progress difficult? Who are the stakeholders (those with impact and influence)? What is your familiarity with SD and why do you think it could help? What changes do you think need to be made to the system? If we discover that the issue is a symptom of deeper issues, how would you react? Are you open to re-framing your position if the process highlights an issue or problem you didn’t think you had? 14
Clearance to Go… …or Not. If you can answer “yes” to the questions below after meeting with your potential client, you have clearance to go: you’ve got yourself an SD project! Is it a complex problem? Is your client open to reframing? Does your client have top cover: a senior-level champion that will help to ensure project success? Do you have commitment from your client? Resources: can they supply the resources (time, people, etc.) required for a systemic design approach? Implementation: are they invested and willing to see the project through after your involvement is over? What are your criteria for saying yes? For saying no? Be clear. You can say no. It’s ok. Maybe it’s not a complex problem. An SD approach would be overkill. The client might benefit from an outside facilitator. Perhaps your client has no top cover. It will be challenging to build and maintain momentum for the project. The client might benefit from advice on how to create top cover and buy-in. Your client may have insufficient resources or commitment to make the project work. Ask them: How might you best direct the energy you have right now? Is it possible to start with a smaller scope and build as resources increase? 15
Page 1 and 2: Follow the Rabbit: A Field Guide to
Page 3 and 4: Welcome Welcome to CoLab’s System
Page 5: The rabbit is a trickster. Trickste
Page 9 and 10: Mindset “A certain mindset is cru
Page 11 and 12: Assume you are wrong. People need s
Page 13: Planning “In preparing for battle
Page 17 and 18: Workshops “The effectiveness of a
Page 19 and 20: Workshop Roles Workshop Participant
Page 21 and 22: Space & Time In… 2 hours 0.5 days
Page 23 and 24: Evaluation Workshop Surveys e·val
Page 25 and 26: I. What is a system? II. III. What
Page 27 and 28: II. What is Systems Thinking? III.
Page 29 and 30: V. What are the Designers origins o
Page 31 and 32: VII. What is a complex problem? VII
Page 33 and 34: What might be some of the challenge
Page 35 and 36: Methods “An over-reliance on meth
Page 37 and 38: Method Hexes LOOK I. Interview for
Page 39 and 40: Empathy Map Purpose • Provides a
Page 41 and 42: Ethnographic Research Purpose • A
Page 43 and 44: Systems Map Purpose • Communicate
Page 45 and 46: Causal Loop Diagram Purpose • Ena
Page 47 and 48: Six Thinking Hats Purpose • Pione
Page 49 and 50: Affinity Diagram Purpose • Suppor
Page 51 and 52: World Café Purpose • To facilita
Page 53 and 54: Dotmocracy Purpose • A simple and
Page 55 and 56: Notes 55
Page 57 and 58: Doodles 57
Page 59: Index affinity diagram …………
Page 63 and 64: 63

Follow the Rabbit

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