Follow the Rabbit

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Keep Asking Why Purpose • Also known as the ‘ladder of inference’, helps construct a dialogue that interrogates the logic of a position, providing you the means to deconstruct group perceptions and surface underlying assumptions and issues. Pros • Helps surface assumptions. • Useful at any stage of a process. • Helps avoid group think. Cons • Less useful when participants lack a detailed knowledge of the particular issue or problem. Considerations • Look out for rungs on the ladder that people tend to skip. Is there an assumption being made? Is only part of the evidence selected? 40
Ethnographic Research Purpose • A way to gather external user perspectives. Pros • Can expedite process by offering more efficient means of engaging with end users. Cons • Feedback gathered can mislead the design process if information is not collected accurately or objectively. • Depending on the issue explored, it may be difficult to identify whom the appropriate end users are, or whom the priority end users are. Considerations • Check your own worldview at the door. • Build rapport and make the person feel comfortable. • Talk as little as possible. Use active listening to generate follow-on questions that explore the interviewee’s experiences and needs. • It’s ok to ask questions you think you know the answer to. Make the interviewee feel like the expert – you be the curious novice. • Maintain eye contact and convey your interest in the interviewee’s responses. 41
Page 1 and 2: Follow the Rabbit: A Field Guide to
Page 3 and 4: Welcome Welcome to CoLab’s System
Page 5: The rabbit is a trickster. Trickste
Page 9 and 10: Mindset “A certain mindset is cru
Page 11 and 12: Assume you are wrong. People need s
Page 13 and 14: Planning “In preparing for battle
Page 15 and 16: Clearance to Go… …or Not. If yo
Page 17 and 18: Workshops “The effectiveness of a
Page 19 and 20: Workshop Roles Workshop Participant
Page 21 and 22: Space & Time In… 2 hours 0.5 days
Page 23 and 24: Evaluation Workshop Surveys e·val
Page 25 and 26: I. What is a system? II. III. What
Page 27 and 28: II. What is Systems Thinking? III.
Page 29 and 30: V. What are the Designers origins o
Page 31 and 32: VII. What is a complex problem? VII
Page 33 and 34: What might be some of the challenge
Page 35 and 36: Methods “An over-reliance on meth
Page 37 and 38: Method Hexes LOOK I. Interview for
Page 39: Empathy Map Purpose • Provides a
Page 43 and 44: Systems Map Purpose • Communicate
Page 45 and 46: Causal Loop Diagram Purpose • Ena
Page 47 and 48: Six Thinking Hats Purpose • Pione
Page 49 and 50: Affinity Diagram Purpose • Suppor
Page 51 and 52: World Café Purpose • To facilita
Page 53 and 54: Dotmocracy Purpose • A simple and
Page 55 and 56: Notes 55
Page 57 and 58: Doodles 57
Page 59: Index affinity diagram …………
Page 63 and 64: 63

Follow the Rabbit

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