Paradigm Norton - 2016 Appraisal Form Booklet - Final RC Amendments
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Client Service Orientation - delivering excellent client service (both external and internal<br />
clients). Exceeds the expectations of clients through the quality of service, meeting their needs and<br />
demonstrating the added value of the service provided<br />
Measurement goal: Use of Client Questionnaires / Happiness entries from Omnia / Team feedback<br />
Exceptional Work Recognition forms submitted for you<br />
• Delivers courteous and prompt service.<br />
• Always delivers what has been promised.<br />
• Develops excellent understanding of individual client needs and concerns.<br />
• Takes personal responsibility for resolving client concerns.<br />
• Seeks client’s improvement ideas.<br />
• Strives to exceed client expectations.<br />
Your Examples & Comments<br />
Manager’s Comments
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