05.10.2016 Views

How to use Simply Personnel

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Frequently Asked Questions (FAQ’s)<br />

I can’t remember my password, what do I need <strong>to</strong> do?<br />

Click on ‘Forgot Password?’ on the login screen and then you will be asked <strong>to</strong> enter your <strong>use</strong>rname which is always firstname.surname (e.g. jake.powney).<br />

Click on Send Password and you will be sent your login details <strong>to</strong> your work email address.<br />

When I go on the Self-Service Portal, it comes up with ‘The page cannot be displayed’. What do I need <strong>to</strong> do?<br />

The Self-Service Portal will not work without an internet connection. Please make sure you are connected <strong>to</strong> the internet.<br />

If you are not office-based, you will need <strong>to</strong> connect <strong>to</strong> the FortiClient. If you are not connected <strong>to</strong> the FortiClient, the Self-Service portal will not work.<br />

Why is my holiday entitlement on the Self-Service Portal incorrect?<br />

If you believe your holiday entitlement is incorrect, please speak <strong>to</strong> a member of the HR Department who will be able <strong>to</strong> help you.

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