ZaraAnnual-English2015

9.C QUALIFICATION AND TRAINING PROGRAMS FOR COMPANY EMPLOYEES
COURSE DESCRIPTION
NUMBER OF
EMPLOYEES
Soft Skills 2126
Digital Marketing & Media
Communications workshop
25
Revenue Management Training in
Sales & Reservation Program
1097
Revenue Academy Training 25
Good Manufacturing Practices, Food
Safety and Chemical Application
512
Key Essentials of Personal Hygiene &
Food Safety
430
My Learning Tool 28
New Manager Development 79
Hiring and Welcoming New
Employees program (Orientation)
1014
Quality Service Standards 224
Purpose and Brand Workshop 38
4 Corner Stones and Brand Promise 151
Internal Cross Training 22
F&B Selling Techniques 246
Handling Guest Complaints 35
Arabic language& Secretarial
Programs in Arabic
20
Pulse Awareness Session 60
Coaching for Excellence 12
Complaint Handling - Restoring the
Trust - Employees
162
Computer Skills 68
Discovery Program 126
Green Key for Energy Conservation
and Environmental Training
1072
Off-Job and On-Job Training Skills 33
eCornell Online Courses 10
ELearning Training System MHR 75
Internship for Students – Royal
Academy
7
Data Privacy 420
Excellence in Managing Performance 46
Financial Statements Awareness 35
Security Awareness and Basic Safety
Procedures
636
Housekeeping Management 6
Wine Knowledge and Service 50
Human Resources Workshop 1
Lobester Ink Online Learning 61
Lessons in Management Leadership 147
Making the most my Performance
Review
248
At Your Side Refresher 55
Total 9,402
10. RISKS
The Company does not foresee any risks that may have a material impact on its operations during the coming
fiscal year.
Annual Report 2015
29