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SYNC (If Equipped)<br />

Issue<br />

I am having trouble<br />

connecting my phone to<br />

SYNC.<br />

Phone issues<br />

Possible cause(s)<br />

This is a phone-dependent<br />

feature.<br />

This may be a possible<br />

phone malfunction.<br />

Possible solution(s)<br />

If the missing contacts are<br />

stored on your SIM card, try<br />

moving them to the device<br />

memory.<br />

Remove any pictures or<br />

special ring tones associated<br />

with the missing<br />

contact.<br />

Depending upon your phone,<br />

you may have to grant SYNC<br />

permission to access your<br />

phonebook contacts. Make<br />

sure to confirm when<br />

prompted by your phone<br />

during the phonebook<br />

download.<br />

Go to the website to review<br />

your phone's compatibility.<br />

Try turning off the device,<br />

resetting the device or<br />

removing the device's<br />

battery, then trying again.<br />

Try deleting your device<br />

from SYNC, deleting SYNC<br />

from your device and trying<br />

again.<br />

Check the security and auto<br />

accept and prompt always<br />

settings relative to the SYNC<br />

Bluetooth connection on<br />

your phone.<br />

Update your device's firmware.<br />

397<br />

Explorer (TUB) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing

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