EXPLORER

SYNC 3
Cell phone issues
Issue
Audible text
messages do
not work on my
cell phone.
Possible cause
This is a cell phonedependent
feature.
This is a cell phone limitation.
Possible solution
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Facebook
Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
USB and Bluetooth Stereo issues
Issue
I am having
trouble
connecting my
device.
Possible cause
Possible device malfunction.
The device has a lock
screen enabled.
Possible solution
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
469
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing