EXPLORER

SYNC 3
To check your cell phone's compatibility,
visit the Ford website.
owner.ford.com
Website
Website
www.syncmyride.ca
www.syncmaroute.ca
Cell phone issues
Issue
There is background
noise
during a phone
call.
During a call, I
can hear the
other person
but they cannot
hear me.
During a call, I
cannot hear the
other person
and they cannot
hear me.
SYNC 3 is not
able to download
my phonebook.
Possible cause
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
Possible cell phone
malfunction.
The system may need to
be restarted.
This is a cell phonedependent
feature.
Possible cell phone
malfunction.
Possible solution
Refer to your device's manual about audio
adjustments.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
Check your cell phone's compatibility.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 03/2016, First Printing