RetailChronicle Issue9 (16-31 December 2016)

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07 Whilst the customer has always remained the king, today, with the ever increasing options available and a wide exposure, meeting customer demands is no child's play. Knowing your customer – their favourite meal, beverage and table – are critical knowledge banks fine dining businesses need to record, analyse and act upon to ensure the best customer retention and satisfaction levels. Meeting these demands requires operational flexibility, with shorter product life and quick changeovers. Product Safety: As concerns over food safety and transparency continue to grow, it is mandatory to improve processes that monitor quality and track material through the facility with systems monitoring operations at all critical points to maintain execution consistency.Fine dining outlets globally will have to find ways to build functional and operational resilience to the potential challenges. So it’s not like fine dining is dying or people has left the taste of it but it do have crazy competition their way and they better pull up their ladles to back up. Morphing of food services and retailing: Slowly but surely, the boundaries between retailing, food services and entertainment are blurring. Providing an "eater-training" environment in the outlets, without affecting the service levels and efficiency would be the winning customer value proposition. On your toes: Today's consumers run the gamut – from those who want healthier choices to others who want unique flavors.
NEWS AT A GLANCE Facebook India appoints Pulkit Trivedi to RETAIL head e-comm, retail, travel & financial services. China's Nubia to invest $100 million in India, aims to become top online brand. Godrej Nature's Basket targets Rs 1000 cr revenue by 2020. Delhi Airport launches India’s 1st airport e- Shopping platform for fliers. Cash transactions of our sales dropped to 18 per cent from 65 per cent: Kishore Biyani, Future Group. Yes Bank joins Grofers for doorstep cash. O2 Spa acquires Zazen as part of its expansion drive. Paytm partners with NHAI to enable cashless payments at all toll plazas. British retailer ASOS to hire 1,500 more staff over next three years. Demonetisation effect: 15 tonnes of gold sold on November 8-9. Tatas vote Mistry out as a director in TCS, LIC abstains. Pepperfry’s loss nearly doubles. Cosmetics company Clarins to enter makeup space. 08
Page 1 and 2: News at a Retail Glance! J Somaiya
Page 3 and 4: NEW IN THE CITY By Shivani Agrawal
Page 5 and 6: their store navigations better can
Page 7: WAR BY LADLES It was a regular Frid

RetailChronicle Issue9 (16-31 December 2016)

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