2016-06-30-AMGH Employee Handbook

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ROADMAP TO EXCELLENCE During our strategic planning session, we chose four priorities to focus on – People, Quality, Finance and Integration. We have adopted a framework of Pillars to help us visualize these priorities - just picture four tall stately Pillars that stand side by side while resting solidly on our organization’s foundation of mission, vision, and values and hold up the AMGH roof. Remember that Pillars = Strategic Priorities and Goals. Please be sure to check out the Pillar Wall located in the Cafeteria. Over the past year, we have launched the AMGH “Roadmap to Excellence” our map that sets out best practices we believe are critical to achieving our strategic priorities and exceeding the metrics that measure our success. It is a framework that aligns goals, aligns behaviors, and aligns processes toward continuous improvement and achieving outcomes. It’s a work in progress and we have rolled out training for many of these best practices to our leadership group first so they can learn and practice and gain the added skills which will in turn support you when these best practices are cascaded throughout the organization. We are coming to the homestretch in completing our Clinical Services Plan and our Manpower Plan which will then wrap up the final activity of our overall strategic planning process. Once the project workgroup of clinicians, physicians, board members and leaders provide their feedback to the final draft of the Plan, we are targeting to have it fully completed. Next steps will be selecting recommendations and options to proceed with, setting up operational plans to implement, and incorporating the goals into each of your performance management plans so that you can see how your work contributes to the overall success of the organization. We have lots of important work in front of us...lots of important work behind us...thanks to each of you who have participated and contributed to this process! More to come on all of this – Stay tuned! Clinical Services Plan Areas of Focus 32
ROADMAP TO EXCELLENCE AIDET At Alexandra Marine and General Hospital, we know that our patients or visitors can be uncertain or nervous. To help alleviate this, AMGH has adopted the AIDET concept. By consistently using AIDET, our patients/visitors can feel confident in our abilities to provide excellent care. Why AIDET Accountability Confidence Decrease Anxiety Informed Human Factor Opportunity Relationship Respect Satisfaction Standardize Thanking People Trust 33
Page 1 and 2: Employee Handbook You Can Count on
Page 3 and 4: TABLE OF CONTENTS Hand Hygiene 22 P
Page 5 and 6: At AMGH, the staff and physicians a
Page 7 and 8: 7
Page 9 and 10: Alexandra Marine and General Hospit
Page 11 and 12: Standards for Professional Behaviou
Page 13 and 14: AMGH INVOLVEMENT AMGH Auxiliary The
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Page 17 and 18: Pension Our pension plan, HOOPP (He
Page 19 and 20: To overhead page an emergency code
Page 21 and 22: INFECTION CONTROL-ROUTINE PRACTICES
Page 23 and 24: Personal Protective Equipment - PPE
Page 25 and 26: Forms / Templates Forms and templat
Page 27 and 28: LEGAL CLAIMS Legal Claims and Prope
Page 29 and 30: Safe Patient Handling—No Lift Pol
Page 31: PEN POLICY Alexandra Marine & Gener
Page 35 and 36: ROADMAP TO EXCELLENCE Rounding for
Page 37 and 38: SERVICES Cafeteria The cafeteria is
Page 39 and 40: STARTING YOUR CAREER AT AMGH Docush
Page 41 and 42: VIOLENCE / HARASSMENT The Human Res

2016-06-30-AMGH Employee Handbook

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