2016-06-30-AMGH Employee Handbook

At AMGH, the staff and physicians are always hard at work to not only attain best practice but to
ensure the efficient and effective use of the limited financial and human resources available to us.
It’s often very challenging with needs increasing and resources diminishing, however we are
committed to the journey. As a fully ‘accredited with commendation’ organization, we are the gold
standard for high quality as determined by Accreditation Canada. AMGH is cited for our
progressiveness, innovation, focus on leadership and continuous learning, and the many
achievements that demonstrate a high quality of services. With a strong patient focus, and a
serious commitment to organizational alignment, individual accountability and exceptional
leadership throughout the organization, AMGH has achieved a rating of 100% of patients who
would highly recommend using this hospital. There have been parallel achievements in safety and
quality with hand hygiene compliance at 95%, alternate level of care beds being reduced by 10%,
and 30-day patient re-admissions being reduced to a low of 3.2%. In 2014, AMGH has realized a
50% decrease in sick time through staff engagement and heightened accountability, and achieved
an influenza immunization record of 90% for staff and physicians.
With a newly refreshed mission “You Can Count On Me” that speaks to the passion and
commitment we hold ourselves to, and the belief that patients and their families expect and
deserve exceptional quality of care, respect, and compassion each and every time they turn to us
for their care. We believe this mission also speaks to the standards of excellence that guide us in
how we treat one another in the workplace and the values that we live in our choices and in our
behaviors. We strive to not only meet but exceed those expectations even under at times the
most challenging of circumstances. It’s because we truly care – we care to make a difference –
and based on the feedback from those we serve and from our staff and physicians, we do!
Thank you for making this important career decision to join our team. Your contributions as a
member to AMGH will be critical to our ongoing success!
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