Hope Haven CEO Opportunity Profile

OPPORTUNITY PROFILE
HOPE HAVEN, INC.
CHIEF EXECUTIVE OFFICER
ROCK VALLEY, IOWA

FROM THE BOARD
Dear prospective candidate,
Thank you for your interest in the position of CEO at Hope Haven. We are a vibrant Christian
ministry that seeks to help unleash the potential in people through work and life skills so that
they may enjoy a productive life in their community.
The Board of Directors has been aware for some time that a number of our upper level management
team would be retiring, including our current CEO. The board has been praying and planning
for a smooth transition. Early in 2016, the board appointed the Leadership 2017 Committee
to guide the search process for the new CEO. The Board also authorized the Committee to
hire JobfitMatters to assist in the search process. Over the past few months the Committee
has been reflecting on the abilities and qualities that have served the ministry well over the
past years as we define what we need in our next leader. We have also been evaluating the
broader current culture and anticipated government changes as we look toward the future.
We are at a place of mixed emotions: sadness over saying goodbye to our current CEO and
hopefulness as we anticipate saying hello to a new leader. We are pleased to share the story of
Hope Haven with you and invite you to get to know us through the pages of this Opportunity
Profile and see for yourself the ways God has blessed this ministry in the past. As we anticipate
His blessing in the future, we seek a Christian leader who has a passion for people and a desire
to help them unleash their potential in partnership with others. We are excited to see where
God will lead us in the future under the leadership of a new CEO.
Please prayerfully review this Opportunity Profile and familiarize yourself with the leadership
characteristics that we seek. Please share it with others who, in your judgment, may also be
potential candidates. If you believe your gifts, abilities, and experience align with our needs
in a CEO, please refer to the Application and Inquiry Process page to know how to proceed.
If you have questions, please contact the office of Laura Coverstone and Tommy Thomas (615-
261-4623), the consultants at JobfitMatters.
Thank you for taking the time to prayerfully consider whether God might be calling you to
the position of CEO at Hope Haven. We are praying that God will guide all of us through this
process for His glory.
Sincerely,
Ron Boote
President
Hope Haven Board
David Heilman
Chairman
2017 Leadership Committee

OVERVIEW
Hope Haven, Inc. is non-profit organization based in Rock Valley, Iowa. With a heritage in the
churches of several Reformed denominations, it began in 1964 as a way to meet the needs of
children in the area with hearing impairments
Today, it serves special needs individuals and their families living in nearly 30 Midwest
communities through residential, employment, mental health, and religious and international
outreach services. Hope Haven believes that as followers of Christ we are called to unleash the
potential in people by offering life, work and spiritual development to those with a variety of
disabilities.
Hope Haven’s community living service for children and young adults is a highly respected
residential service that gives healing and hope to children and young adults that have
developmental and psychiatric challenges. Through its adult community and supported living
services, Hope Haven is able to offer personal independence and community living for adults.
Through its vocational and job placement services, Hope Haven provides individuals with
varying challenges the opportunity of employment. It offers community-based, facility-based
and integrated employment programs that enhance and enrich lives. Hope Haven develops
life skills, provides work and independent living options, but also places emphasis on spiritual
growth. As a Christian service agency, Hope Haven encourages partnerships with local
congregations so that the people served may attend a church of their choice, and works with
the various denominations to receive people with disabilities into their congregations.
Double HH Manufacturing, a division of Hope Haven, Inc., uses a mix of workers, both those
who have disabilities and those who do not, to manufacture and provide quality products for a
wide-range of industries. A “reverse-integration operation” provides training and employment
for people with disabilities in a modern manufacturing setting. Double HH was featured in
CIRAS News, a publication of the Iowa State University, Office of Economic Development and
Industries Relations, College of Engineering. A link can be found at http://www.ciras.iastate.
edu/publications/DoubleHH.pdf.
Hope Haven also serves people around the world, offering life-changing mobility through
its international wheelchair ministry. Nearly 120,000 wheelchairs have been refurbished and
distributed to 107 countries thanks to Hope Haven volunteers.
With the retirement of David VanNingen in the summer of 2017, the Board of Directors is
seeking the next CEO of this $40 million organization. Hope Haven is looking for a leader with a
strong faith and financial background. The Board seeks someone who is comfortable working in
a board structure and in a highly regulatory, and ever-changing, industry.

MISSION OF HOPE HAVEN
VISION
Hope Haven is a community committed to the special creation of God that is the human being;
encouraging the realization of dreams, desires, and aspirations, valuing gifts, talents, and contributions,
sharing accountability for individual and community growth.
MISSION
“As followers of Christ we unleash potential in people through work and life skills so that they
may enjoy a productive life in their community.”
CORE VALUES
Who We Are
We seek the guidance of the Holy Spirit.
We value all people as God’s creation.
We serve with humility.
We value the people who serve with us.
How We Operate
We offer services of the highest possible value.
We are motivated to a ministry of mercy.
We focus on the development of competencies
rather than the reduction of symptoms.
Our success is measured by the outcome for
each individual served.
We believe work is an essential tool.
MAP OF HOPE HAVEN SERVICE LOCATIONS

HISTORY OF HOPE HAVEN
Hope Haven was launched in 1964 from a vision of four Rock Valley, IA community members who responded to a need for children with hearing impairments. It
first opened its doors as a school with two teachers, an aide, and eleven children in a classroom rented from the local Christian School. Hope Haven continued to
develop new programs to accommodate ongoing needs, such as work, housing, and support for people with disabilities.
1950s
Several people from Rock Valley and the surrounding
area sought to meet the educational needs of local
children with disabilities.
1960s
Hope Haven was established in 1964 serving 11
children with 3 staff members. At first, leased
facilities accommodated the educational programs.
By the mid-sixties enrollment had increased to
the point that facilities dedicated to the ministry
were needed and Hope Haven’s first building was
constructed. As students completed schooling,
Hope Haven began providing work training and
employment options for people with disabilities.
1970s
The addition of several buildings occurred to meet
the growing demand for services provided by Hope
Haven, including houses to serve as homes for
children and adults and expanded facilities for work
training and employment services. Hope Haven
pursued and obtained national accreditation
through the Commission on Accreditation of
Rehabilitation Facilities (CARF). Hope Haven has
maintained CARF accreditation ever since! Hope
Haven discontinued its school services as local
public and private schools began addressing the
educational needs of children with disabilities.
1980s
Growth and expansion of services continued with the
addition of several group homes, the development
of additional employment evaluations, training and
job placement services, and specialized services
for adolescents with behavioral disorders and for
adults with chronic mental health disabilities.
1990s
Community living services expanded to several
area communities in NW Iowa and in SW
Minnesota. Double HH Manufacturing with its
focus on integrated employment and state of
the art manufacturing moved to new facilities.
Hope Haven International Ministries (HHIM)
began with its first wheelchairs being delivered in the
Dominican Republic and Romania. HHIM grew to
include wheelchair refurbishing centers in nine
communities in a tri-state area as well as in the
South Dakota State Penitentiary.
2000s
Services continue to expand. By the year 2000
Hope Haven provided 42 services in 22 different
communities. With assistance from Dordt College,
Hope Haven developed and began to manufacture
a wheelchair specifically designed for children. HHIM
offered its first camp for people with disabilities in
Guatemala in 2002 and has replicated that camp
each year since then. Additional homes for adults
and for children were opened in Iowa and Minnesota.
Double HH Manufacturing obtained ISO Certification.
Hope Haven Canada Ministries was incorporated.
2010 to current
Hope Haven acquired The Achievement Center in
Worthington Minnesota, Echo Plus in Spirit Lake/
Estherville, and Sunshine Services in Spencer, Iowa.
New homes were opened in Rock Rapids, Orange
City, George, Sioux Center, Rock Valley, and Spirit
Lake, Iowa. Following a flood that devastated Rock
Valley, three new homes were opened to replace
those damaged by the flood. Hope Haven began
My Choice Employment as a specialized service to
support people with disabilities in obtaining and
maintaining competitive jobs within area businesses.
To date, over 100 area businesses have employed
people with disabilities through My Choice
Employment. Hope Haven celebrated its 50th year
of ministry and completed a major renovation of its
main facility in Rock Valley.
HHIM developed another wheelchair called the Bee
Line to meet the ongoing need for mobility aides
in developing countries and began producing chairs
at its factory in Guatemala. The Guatemala “shop”
employs people with disabilities to manufacture the
chairs.
Efforts to completely integrate all day-habilitation
and employment programs are underway. Recently,
the State of Iowa transitioned all Medicaid funded
services to private managed care. Hope Haven
responded by adapting its business model to this
new model. Meanwhile, Hope Haven’s Religious
Services continues to expand its partnership with
area churches to facilitate the gifts of people with
disabilities within the life of local congregations.

SERVICES PROVIDED BY HOPE HAVEN
For 50 years, Hope Haven has served people with disabilities. The organization has a track
record of successfully developing and implementing new innovative services in response to
both the needs of those being served and pertinent service trends; today Hope Haven has
programs in over 25 communities around the Midwest.
Hope Haven is accredited and highly commended for quality services by the Commission
on Accreditation of Rehabilitation Facilities (CARF). In addition, Hope Haven and its staff
hold credentials for services from several local and state agencies. Hope Haven’s Double HH
Manufacturing is ISO Certified.
Examples of services provided by Hope Haven, Inc. include:
• Supported Community Living for adults: individual and group settings
• Employment Services: career exploration, job development, job coaching, Individual
Placement Services for persons with mental illness, supported employment, and
Customized Employment for persons with intellectual disabilities
• Mental Health & Recovery Services: Services to support persons with mental health
issues and recovery services for persons with chronic mental illness.
• Children and Family Services: including group care for children, respite, counseling and
therapy for individuals and families
• Hope Haven International Ministries: supporting people worldwide in accessing their
communities through mobility assistance
• Religious Services: supporting people with disabilities in their faith-walk through
partnerships with local churches
• Additional/Supplemental Services: such as transportation, psychiatric consultation,
medication monitoring, and benefits counseling.
To view a comprehensive report of the services Hope Haven provides, see Performance
Measurement Systems (PMS) Report.
To view a recent annual report, see 2015-2016 Hope Haven Annual Report.

HOPE HAVEN AT A GLANCE
*As of June 2016
FINANCIAL SUMMARY 2015-2016
EXPENSES
$38,325,942
.3% 2% Production Sales/Employment 43%
6%
8%
41%
42%
Work Training & Production 42%
Adult Residential/Support 41%
Children Residential/Support 8%
Hope Haven Intl (Wheelchairs) 6%
Religious Svcs & Scholarships .3%
Facilities Improvements/Other 2%
INCOME
$40,697,296
5% 4%
8%
40%
43%
Adult Residential/Support 40%
Children Residential/Support 8%
Hope Haven Support Foundation 5%
Income/Other 4%

THE CEO POSITION
ORGANIZATIONAL STRUCTURE
Hope Haven is looking for a mission-focused, strategic, and relational leader with experience
leading and serving in a large, geographically-dispersed, complex organization. The CEO should
be a leader who is able to help others at Hope Haven minister better and deliver measurable
results. Importantly, the successful CEO will have the skills, sensitivity, and personal confidence
to tap into the gifts that each member of the team brings to this mission.
The CEO is responsible for the overall management of Hope Haven through his/her designated
appointees. The CEO implements, through appropriate channels, all policy decisions of the
Board of Directors. The CEO provides leadership and direction for the agency in all facets of its
operations. The CEO also serves as the CEO of all Hope Haven ancillary agencies: Hope Haven
Support Foundation, Rock Valley Residential Housing, Valley Residential Housing, Hope Haven
Canada Ministries, Hope Haven Romania - Portul Sperantei, and Hope Haven Guatemala -
Asociacion Refugio De Esperanza. The CEO serves as a Board member of these entities, in
addition to serving on the Hope Haven Board of Directors and the Hope Haven Executive
Committee.
The CEO is responsible for leading implementation of the Strategic Plan developed in
collaboration with the Board of Directors.
CEO
Executive
Secretary
Chief
Financial
Officer
Director of
Development
Chief
Operations
Officer
Director of
Manufacturing
Operations
Dir. of Church
and Public
Relations
Dir. of Partnership
& Service
Development
Director of
Employment
Services

POSITION DETAILS
DESIRED QUALIFICATIONS:
• Master’s Degree in administration or related
field of human services with at least 10 years
of senior management experience (ideally as
CEO)
• Willing to commit himself/herself without
reservation to the stated Christian purpose of
the agency
• Understands and supports the concept of
the full spectrum of services and support for
people with disabilities
• Strong understanding of applicable
corporate finance, preferably including
Medicaid reimbursement within a managed
care system, and performance management
principles
• Must be of the Reformed faith
• Must reside in the Rock Valley school district
DESIRED EXPERIENCE:
• Experience overseeing a minimum budget of
$10 million
• Significant management experience in a
non-profit human service organization; ideally
with specific responsibility for comprehensive
services to people with disabilities
• Knowledge of industry trends locally and
nationally
• Experience working with elected officials,
government entities, regulatory bodies, and
professional peer groups
• Experience securing grant funds; success in
fundraising from private sources
• Demonstrated ability to work successfully
with a volunteer Board of Directors
DESIRED LEADERSHIP CHARACTERISTICS
The successful candidate must believe in the
core values of Hope Haven and be driven by the
mission. Beyond that, we are seeking a candidate
that has proven experience in leading and scaling
a multi-site, multi-state, complex organization and
executing within organization-wide strategic plans.
The ideal candidate will have a demonstrated
ability to both lead and build the capabilities of the
team. Some of the leadership characteristics we
are looking for include:
• High moral standards and ethical practices;
willing to commit without reservation to the
stated Christian purpose of the agency
• Strong strategic thinking capabilities; thinks
critically and understands the implications of
decisions; effectively integrates the necessary
information to make decisions
• Collaborates with diverse groups of people;
develops and maintains strong relationships
with internal and external partners
• Ability to coach, manage and develop highperformance
teams
• Excellent interpersonal and communication
skills, including public speaking and advocacy
• Innovative and remains alert to new
opportunities, competition, and responds to
the need to maintain or expand market share
• Conveys trust in people’s competence to do
their jobs and empowers their team; inspires
others to excel
• Takes appropriate risks and champions new
ideas; addresses difficult issues despite
personal risk or discomfort
• Reacts to change, ambiguity and uncertainty
with confidence and openness; learns from
experience
• Driven for results; fosters a sense of urgency and
takes the initiative to proactively address issues
EXPECTATIONS
Successful leadership in any institution is judged
by how well its leader meets the expectations of
its Board, meets the needs of those the ministry
supports, and responds to the input of its partners,
funders, donors, staff, and other constituent
groups. Some of the expectations outlined in the
current 2014 through 2018 Strategic Plan include
the following:
• Navigate the changes in Managed Care
and funding successfully. Lead the team in
understanding how we coordinate with new
government systems to do ministry well.
• Lead efforts and bring cutting edge ideas to
recruit and retain a talented, committed team
at all levels in the organization.
• Continue Hope Haven’s status as a leader
among statewide peers in the disability
services field.
• Successfully transition Hope Haven’s services
to a community-based model.
A summary of the current 2014-2018 Strategic Plan
with updates can be found at http://www.hopehaven.org/Hope_Haven_-_Services
under “Learn
More”.

LOCATION
ROCK VALLEY
Rock Valley, Iowa is a growing town of 3500 people in a growing county of 30,000. It is situated
just 45 miles from Sioux Falls, South Dakota, a growing city of nearly 200,000 residents. It is also
located only 50 miles from Sioux City, Iowa, another growing community with ample services to
complement those of Rock Valley.
Sioux County is unique in so many ways. The county has three colleges; two private and a
community college. The communities of Hull, Sioux Center, Orange City, Hawarden and Rock
Valley are home to both private and public schools. Rock Valley is home to two Christian
schools and the Rock Valley Community School. The county regularly boasts high school state
sports championships. In 2016, our local high school football team captured the state title.
The county has a thriving health care system including hospitals, clinics, and senior care. The
Hegg Medical Center in Rock Valley recently began a $25 million renovation and expansion
project to meet the health care needs of the community members. Families are a priority in
Rock Valley, and education is paramount. And faith ties the families, businesses, schools and
communities together. Churches of varied denominations are located throughout the county
and in Rock Valley.
Rock Valley is known way beyond its borders for its industry. Parts produced in Rock Valley by
world class manufacturing companies are shipped throughout the country. The highly skilled
labor force is recognized for its hard work, innovation and competency. The growth of the
manufacturing sector in Rock Valley is sustained through a total community effort. Rocket
Manufacturing is a modern manufacturing business located within the walls of the Rock Valley
Community School and operated by the students. It is one example of the partnership
between business and education to assure the growth and well-being of the community. Over
600 people commute to Rock Valley each day to access employment. Since 2015, the Rock
Valley Economic Development Corporation, in partnership with the city, has purchased over
300 acres of land for residential development. Over 100 new homes have been built in the last
5 years to suit a variety of family incomes. Additional home construction is underway.
Rock Valley takes care of its neighbors, so to speak, in recognition that “neighbors” reach beyond
the borders of the town. The citizens take that obligation seriously, as evidenced by a host
of Rock Valley non-profit organizations and ministries. In addition to Hope Haven, the Foster
Grandparent and Senior Companion programs promote volunteerism in schools throughout the
area. Love In the Name of Christ, one of 140 Love INC. chapters located throughout the USA,
connects churches with those in need. Justice For All provides opportunities for outreach to
people in Mississippi and elsewhere.
Rock Valley is a great place to live, to call home, and to raise your family with help of neighbors
and friends who care.

PROCESS OF CANDIDACY
If after reading this Opportunity Profile you sense that you might be a good fit for the CEO
role at Hope Haven, we invite you to begin the inquiry process. All candidate information and
conversations are treated confidentially. You may contact Tommy Thomas or Laura Coverstone
of JobfitMatters at any stage of the process to receive more information and ask questions.
Their contact information is below.
Please submit the following in a single file (in a Word document or .pdf format).
• Resume
• Responses to Essay Questions: In order to help us gain a more complete picture of you
and your interest in Hope Haven, please provide responses to the following (1-2 pages
each). No additional cover letter is necessary.
• Tell us about your faith in Jesus Christ. Describe your spiritual journey and its
relevance to both your personal and professional life.
• Based on the Hope Haven website, this document, or other inquiries you have
made, what attracts you to the CEO position? Be sure to include your specific
involvement with and passion for serving those with disabilities.
• References: Provide the names and contact information (telephone numbers and email
addresses) for four references who know you and your career well enough to comment
on your suitability for the CEO role at Hope Haven. References will be contacted only
after receiving your permission to do so.
Submit this information in one combined document (Word or .pdf) to:
.
Tommy Thomas
JobfitMatters Executive Search
resumes@simainternational.com
Phone: (615) 261-4623