Charlotte Rescue Mission President and CEO Opportunity Profile

PRESIDENT/CEO
OPPORTUNITY
PROFILE
CHARLOTTE, NC
WWW.JOBFITMATTERS.COM

OVERVIEW
Charlotte Rescue Mission (CRM) is a regional leader in providing cost-free, Christian, faith-based
residential recovery programs that help impoverished people struggling with the disease of addiction
achieve long-term sobriety, find financial stability and stable housing, and build healthy relationships.
In the 120-day structured program, residents experience weekly individual counseling, group therapy,
education classes, life skills training, biblical application for emotional wounds, and sober support
group development. The multi-faceted approach ensures that residents develop a deep understanding
of the root causes of their addiction. In doing so, they learn not only how to cope with the pressures
of staying drug and alcohol-free, but how to manage life scenarios that can trigger a relapse.
Charlotte Rescue Mission’s results are remarkable. Of the participants who complete the 6-month
program, 80% of them are sober 6 months after completion. This exceeds 30% of the recovery
programs in the nation.
After 28 years of leading Charlotte Rescue Mission, President and CEO Rev. Tony Marciano will retire
in June 2024 with the ribbon cutting of the new $40mm Men’s Recovery Center, Rebound. The Board
and Marciano feel this is an ideal time for the next CEO to begin a new season of leadership coinciding
with the new facility.
The next President/CEO will take over the helm of a healthy organization with a loyal executive team,
an accomplished board, a program proven to have exceptional outcomes, a superb financial situation,
and a stellar reputation in the Charlotte community. But there is more work to be done. The need for
CRM’s services is only increasing. First, the new CEO will transition staff and operations into the
newly built Rebound facility. Second, the larger facility means more people can be served, which
means recruiting additional qualified staff. Third, the next President/CEO will need to develop a plan
for the older Rebound campus when the new building opens in June. Fourth, more focus is being given
to increasing the program completion rate. CRM will continue to expand the recovery living program
to serve the needs of the program graduates. And finally, the next President/CEO will bring new ideas
for CRM’s future.
To learn more about Charlotte
Rescue Mission, see
charlotterescuemission.org.
To view a video about the Miracle at
Cedar Street, see
miracleatcedarstreet.org.
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ABOUT CRM
MISSION
&
VISION
• MISSON: Charlotte Rescue Mission serves those at the intersection
of homelessness and addiction so they can achieve their God-given
potential.
• VISION: A city free of addiction.
CORE
VALUES
• Serve with Gratitude
• Act with Humility
• Lead with Love
• Trust God
• Striving for Excellence
1. WE BELIEVE the Scriptures of the Old and New Testaments were given
by inspiration of God.
STATEMENT
OF
FAITH
2. WE BELIEVE that there is one God, eternally existent in three co-equal
persons: Father, Son, and Holy Spirit.
3. WE BELIEVE that Jesus Christ is fully God and fully man. As God, His
death on the cross is sufficient to pay for our sins so that we may spend
eternity in Heaven with Him.
4. WE BELIEVE the Holy Spirit performs the miracle of new birth in
unbelievers and strengthens believers to live the life God has called
them to live.
The Board uses the Trinity as their model for governance. Just as in the
Trinity, each part of the Godhead honors each other’s role of:
BOARD
GOVERNANCE
MODEL
1) FATHER - initiates the plan of salvation
2) SON - executes the plan of salvation
3) HOLY SPIRIT - confirms we have been redeemed
The Trinity model identifies the responsibilities of the Board, President/CEO
and staff. Each has different roles, yet work in synergy to accomplish the
purpose of the Mission.
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RECOVERY PROGRAMS
TRANSFORMATION FOR MEN
Located in the shadows of the Panther’s stadium,
Rebound is the recovery program for men. Rebound
provides a Christ-centered, faith-based, free,
residential recovery program for men who would not
otherwise be able to afford such services. The program
is modeled after the 12-Step Alcoholics Anonymous
curriculum but with one significant difference: by
providing credentialed clinical substance abuse
counseling within a Christian context, CRM’s program
completion rates are twice the national average.
TRANSFORMATION FOR WOMEN & FAMILIES
Located in West Charlotte, Dove’s Nest is the recovery
program for women and their children (ages 5-11).
CRM realizes that addiction is a family disease and
touches every aspect of the family, including children.
While at Dove’s Nest, children also receive clinical
care to begin their healing process. CRM strives to
help mothers gain the tools necessary to achieve longterm
sobriety while preserving and strengthening
bonds with their children. CRM does this through
Christian, credentialed counselors working in tandem
with the mother and child.
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RECOVERY PROGRAMS
GRADUATES | BEYOND 120 DAYS
1. RECOVERY LIVING
After completing CRM’s core programs, graduates are eligible to live in CRM’s Recovery Living
transitional housing for up to two years. In addition to affordable housing, Recovery Living
residents receive ongoing accountability and case management support as they navigate a new
sober lifestyle.
2. TRANSITION provides up to 60 days at no cost for residents to utilize tools acquired during the
core program to obtain employment and start their journey.
3. K.E.Y.
K.E.Y. (Keep Educating Yourself) is CRM’s partnership with local universities and training partners
to help graduates start or complete their education.
4. COMMUNITY MATTERS CAFÉ
After completing our core programs, graduates also have the opportunity to participate in a sixmonth
Life Skills program at Community Matters Café where they learn crucial life and employment
skills in a fast-paced restaurant environment.
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CRM’S HISTORY
1938
CRM was founded in 1938 by a group of Christian businesspeople who wanted to serve those facing
homelessness.
1990
Because many people who came to the Mission for help during those early years were struggling with
addiction, the Mission decided to pivot to focus on addiction recovery. The Mission provides free,
professional, Christian, residential recovery services using clinically trained counselors. With this,
CRM launched a 90-day residential program empowering individuals to move beyond cycles of
homelessness and addiction to become productive citizens in the community. Today, this program is
known as Rebound and has helped thousands of men over the years.
1992
Despite staggering community need, CRM’s leadership realized there was no similar program for
women. In 1992, CRM launched the Dove’s Nest for women, based out of a 12-bed facility in Dilworth.
1995
Rebound’s Recovery Residence opened its doors, marking the beginning of an ongoing focus on
supporting graduates as they transition out of the core program. The Recovery Residence provides
opportunities for Rebound graduates to maintain long-term sobriety as they transition out of
dependency on community programs and transition into self-sufficiency.
2008-2012
The Dove’s Nest Capital Campaign was launched to expand Dove’s Nest’s women’s addiction recovery
program to a 120-bed facility in West Charlotte. This facility would also allow mothers to bring their
children with them to the program. The doors of this new facility opened in July 2012.
2016
Both the Rebound and Dove’s Nest programs were expanded to 120-day programs.
2019
CRM opened Community Matters Café, a full-service restaurant and coffee shop adjacent to the
Rebound campus. Community Matters Café provides a six-month life skills training program that
teaches CRM recovery program graduates a variety of essential life and job skills that prepare them
for a successful transition back into the workplace. All proceeds from the restaurant are used to
support the programs of CRM.
2021
CRM launched Recovery Living, a new program designed to provide transitional housing and support
for up to two years after graduates complete the core 120-day program.
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CRM’S PHILOSOPHY
It is important that the next President/CEO of Charlotte Rescue Mission understand and fully embrace
the philosophy of addressing addiction as a disease which is foundational at CRM.
Charlotte Rescue Mission accepts the American Medical Association’s definition of alcoholism as:
… an illness that is characterized by significant impairment in the emotional, psychological, spiritual, physical
and social areas that is directly associated with the persistent and excessive use of alcohol. Impairment may
involve psychological or social dysfunction. Alcoholism also is manifested as a type of drug dependence of
pathological extant and pattern, which ordinarily interferes seriously with the patient’s mental and physical
health and his adaptation to his environment.
Concerning the spiritual implications of alcoholism, CRM believes that alcoholism takes root in
alienation from God and the violation of conscience. CRM believes that God’s power can deliver
individuals from the compulsion to drink, and set them free from the emotional, psychological,
spiritual, physical, and social consequences of an alcoholic lifestyle.
Although an individual may be delivered from the compulsion to drink or drug (and is no longer a
“drunkard” in the spiritual sense), CRM recognizes that they are still an alcoholic or drug addict in
the therapeutic sense. CRM believes the continued use of alcohol or other drugs results in changes in
emotions, mind, and body that do not disappear upon an alcoholic’s salvation. On a physiological
level, they will always be “sensitized” to alcohol. Total abstinence, therefore, is a must; any use of
alcohol can “activate” the chemical mechanisms of addiction leading to compulsive drinking and
behavior.
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CRM’S PHILOSOPHY
Charlotte Rescue Mission believes the physical aspect of the disease of alcoholism will remain with
the recovering alcoholic until they are glorified and receive their new body from the Lord.
Professional counseling and therapy is necessary to help individuals to overcome the consequences of
alcoholism and other drug addictions. CRM recognizes that alcoholism and other drug addictions are
a “family illness” and believes that all the members of the alcoholic’s family need to be a part of the
recovery process by receiving specialized help. CRM accepts the Twelve Steps of Alcoholics Anonymous
as a reliable and orderly approach to recovery from alcoholism. CRM identifies the higher power as
the person and work of Jesus Christ. CRM also believes there are very specific scriptural principles
that must be applied to such an individual to assist in a victorious and fruitful Christian walk.
Many of the attitudes, temptations, feelings, and patterns of thought resulting from the alcoholic’s
lifestyle are not immediately removed upon an alcoholic’s rebirth. CRM believes these aspects
constitute elements of “sinful nature” or “flesh” that individuals will struggle with as long as they
remain in this world. Therefore, through a process of discipleship, individuals must “transform by
the renewing of their mind” (Romans 12:2) and must learn to “walk in the Spirit that they might not
fulfill the desires of the flesh” (Galatians 5:16).
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CRM AT-A-GLANCE
Charlotte Rescue Mission serves those at the intersection of homelessness and addiction so they
can achieve their God-given potential.
After 6+ months of completion,
80% of graduates are still clean
and sober.
300 clients are served in the
live-in programs at Rebound,
Dove’s Nest, Community
Matters Café, and Recovery
Living at full capacity.
2023 DATA
117 Employees
(102 full-time, 15 part-time)
27,300 people served by CRM
(Includes Holiday Meals)
2,035 volunteers
$
FINANCIAL
Annual Budget: $10,651,538
Assets: $45,164,600
Debt: $1,000,000
Endowment: $2,700,000
BREAKDOWN OF ANNUAL
INCOME FY 2023
Public Contributions (cash) $8,015,000
Gift in Kind $1,042,000
Restaurant Operations $938,000
Program Aftercare $257,000
Special Events $185,000
Other $571,000
Total From Operations $11,008,000
Capital Campaign $11,125,000
Total All Sources $22,133,000
COMMUNITY MATTERS CAFÉ
Community Matters Café celebrated its fourth anniversary in April 2023. When you walk into the café
on any given day, it may look like just another coffee shop or restaurant in Charlotte. But many of
the men and women serving there are strong people who have overcome addiction.
CRM launched the Life Skills Program at Community Matters
Café in April 2019 because graduates of the core program lacked
skills to thrive in society. Students in the 6-month Life Skills
program learn scheduled management, financial responsibility,
and coping with stress.
Guests at the café enjoy meals made from scratch, beautiful
surroundings, fellowship, and great coffee, all made possible
with the help of hardworking program graduates. The café is a
place where those who’ve walked through the hard work of
addiction recovery can confidently reintegrate into society in
the supportive company of community.
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THE POSITION
The Charlotte Rescue Mission President/CEO works in partnership with the Board of Directors and the
staff to provide leadership, vision, and direction for the organization and develop organizational
strategy. The President/CEO implements policies approved by the Board, manages the organization’s
programs and operations, and represents the organization in the community. This position is
responsible for the accountability of the administrators in each of the areas of Development,
Administration and Programs. The CEO maintains a Christ-centered ministry, expects standards of
excellence, and provides a consistency of purpose.
EXECUTIVE TEAM LEADERSHIP
• General administration.
• Works in conjunction with the Board Chair to prepare the agenda for Board of Directors meetings
and keeps the Board informed about ongoing Mission activities.
• Assists the Board of Directors in the recruitment of new Directors.
• Develops short-range goals for the Mission.
• Develops strategic plans for the long-term financial viability of the Mission.
• Assures that all theological and social obligations are met to the best of the Mission’s ability.
• Recruits, selects, hires, and evaluates all staff. (Specifically, recruits, selects, hires, and evaluates
his/her direct reports.) Delegates that same authority to staff department heads for their direct
reports. Reviews all performance evaluations and ensures HR records are maintained. Through
direct reports, ensures all positions are filled.
• Preserves a supportive work environment by treating people with dignity, respect, compassion,
and integrity at all times, and works to resolve grievances; maintains professionalism and promotes
a positive Mission image.
• Develops a staffing structure that supports the efficient delivery of programs and services, the
accomplishment of major goals identified in the strategic plan, and effective overall management.
FINANCE/FUNDRAISING
• Leads fundraising efforts, including supporting the Board’s involvement in fundraising, personally
cultivating and soliciting donors, and supervising implementation of fundraising plans and
policies.
• Leads the staff in developing a realistic annual budget and making financial decisions consistent
with the budget as approved by the Board.
• Directs the preparation of the annual budget.
• Directs the strategy, supervision, and implementation of all revenue generation adequate to meet
the fiscal obligations of the Mission and its subsidiaries.
• Provides regular, timely internal financial statements to the Board of Directors that compare
performance to budget and to the previous year.
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THE POSITION
PROGRAM
• Oversees the development, implementation, and evaluation of programs and services that support
the Mission.
• Hires and manages all staff, including the implementation and ongoing revision of personnel
policies and management of staff performance review process.
• Assures the spiritual purpose and goals are met or exceeded in the service and rehabilitation of the
Mission clients.
• Assures that meaningful and effective programs are in place to meet the spiritual, physical, and
emotional needs of all Mission clients.
• Oversees the development, modification, delivery, enhancement, monitoring, opening of new and
closing of established programs for the continual purpose of striving for program excellence.
• Keeps current in the areas of homelessness and homeless services by participating in local
community groups and forums to understand and relay the needs of Mission clients and to address
the concerns for the general homeless population.
• Has an overall working knowledge of the philosophy, policy program and development of the
Charlotte Rescue Mission to promote the ministry and help accomplish organizational goals.
• Builds positive relationships with partner organizations, policymakers, media, and others.
• Represents the organization by participating in key associations and organizations, serving on
committees and advisory groups, and speaking in public settings.
PUBLIC/COMMUNITY RELATIONS
• Represents the organization as its executive
officer in all dealings with other organizations,
individuals, and the public.
• Meets with major donors and corporate and/or
foundation executives to make requests for
special gifts to the Mission.
• Develops, participates in, delegates, and/or
supervises all public relations/media plans and
activities.
• Participates in media interviews concerning
Mission activities and the homeless problem in
general.
• Makes public appearances at churches, civic
organizations, and other groups to promote the
Mission.
• Maintains local, city, state, national, and
international relationships for the purpose of
protecting the interests of the Mission.
• Keeps informed of current Mission needs, client
problems and community and national concerns
regarding homelessness so that he/she can
effectively address individuals and groups on
matters relevant to the Mission.
• Develops good relationships with other rescue
missions and similar ministries.
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QUALIFICATIONS
• Bachelor’s degree (preferred master’s degree.)
• Five years’ experience in a nonprofit organization.
• Three years’ experience with Executive Staff leadership in a nonprofit organization.
• Exceptional managerial skills: planning, organizing, implementing, and supervising.
• Working knowledge of financial (especially nonprofit) and managerial accounting, database
administration, and data processing.
• Understanding of development and development strategies to adequately record and assess
organizational income in conjunction with the Development Strategic Team.
• Possesses excellent oral and written communication skills including presentation abilities.
• Has previous experience working with a Board of Directors, developing policies, goals, and
objectives.
• Provides a clear biblical testimony of a personal experience of receiving by faith the Lord Jesus
Christ as Savior. Maintains an exemplary Christian life.
• Christian leadership experience. Possibly ordained, licensed, or commissioned.
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EXPECTATIONS
The next President/CEO will be key to stewarding and charting a course for Charlotte Rescue Mission’s
future. Below are some of the top priorities moving forward as identified by a recent Mission-wide
survey:
• Provide leadership that fosters the opportunity for staff to be engaged in shaping the future of
Charlotte Rescue Mission.
• Strengthen the Mission’s visibility and connections in the community.
• Improve the financial health of the organization through fundraising and philanthropic giving.
Some specific goals include the following:
1. Move staff and Rebound programming into the new Rebound facility.
2. Grow existing programs by effectively using the new men’s Rebound facility. Continue to recruit
highly qualified staff and leaders to join Charlotte Rescue Mission as growth and needs dictate.
3. Develop a campus master plan for the Rebound campus following the opening of the new building
in June 2024. Determine the future of the old space - whether it’s renovated or demolished and
for what purpose.
4. Work toward improving the recovery program completion rate. (From 54 % to 70%)
5. Continue to expand the recovery living program to support program graduates as they progress
with their transformation.
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ORGANIZATIONAL CHART
Board of
Directors
President/
CEO
Executive
Assistant
Chief
Development
Officer
Chief
Financial
Officer
Chief
Program
Officer
Director of
Facilities
Director of
Café Operations
Dove’s Nest
Program
Director
Rebound
Program
Director
Adm & Aftercare
Program
Director
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LOCATION
CHARLOTTE, NORTH CAROLINA
A beautiful yet expansive Southern city with over 880,000 residents (2.6+ million residents in the greater
metro area), Charlotte is located in the Piedmont region of North Carolina within a few hours’ drive of both
the Appalachian Mountains and North Carolina’s beaches. Charlotte’s geographical location, generally
temperate weather, relative affordability, and local culture draw many to the Queen City.
The city has cultivated a strong identity nationally as a finance and banking hub, second only to New York
City, and tends to attract professionals. Charlotte is a natural magnet for college graduates from
the University of North Carolina-Chapel Hill, Duke University, Davidson College, and others in the Carolinas.
UNC-Charlotte, Queens University, Central Piedmont Community College, and Johnson & Wales University-
Charlotte offer a steady influx of graduates within the city limits.
There is no shortage of cultural options to explore in Charlotte. There are two Mint museums of art, the
Harvey B. Gantt Center for African American Arts + Culture, the Bechtler Museum of Modern Art, and the
Blumenthal Performing Arts Center. The Blumenthal Center presents the largest Broadway season in the
Carolinas, hosting more than 18 weeks of Broadway shows annually, from concerts to comedy to dance to
the Charlotte Jazz Festival and more. Charlotte is home to the Charlotte Ballet, featuring 28 professional
dancers. Sports fans enjoy an array of professional sports teams in the Queen City: Charlotte Hornets
(NBA), Carolina Panthers (NFL) and Charlotte Knights (minor league baseball) all have stadiums downtown.
An expansion Major League Soccer team, Charlotte FC, along with legendary NASCAR racetrack Charlotte
Motor Speedway and the PGA’s annual Wells Fargo Championship make the city a well-rounded center for
professional athletics. The U.S. National Whitewater Center offers whitewater rafting; trails for hiking,
running, and biking; ropes courses; yoga practices, and more. Charlotte is positioned between two lakes
– Lake Norman and Lake Wylie – where residents and visitors alike enjoy boating, swimming, and fishing.
Located in the historic Elizabeth neighborhood, Independence Park is the first and oldest park in Charlotte.
The 24-acre park features a rose garden with a gazebo, an adjacent perennial garden, a playground, athletic
facilities, hiking trails, and picnic areas.
There are multiple options for public transportation in the city. Charlotte offers the LYNX Blue Line light
rail system, multiple bus routes, bike sharing and ride-sharing services that provide transportation
throughout the region. Charlotte Douglas International Airport is a hub for American Airlines and the
premier airport in the region. For train fans, the city has an Amtrak station. The city’s real estate market
has appreciated in recent years, so home prices hover above the national median and rent prices are in
range of the national average. Property taxes are reasonable, and North Carolina state taxes rank in the
middle of the national average. “All in all, Charlotte offers a better value than some similarly sized metro
areas when comparing housing costs with median household income” (U.S. News and World Report).
Known by some as “The City of Churches,” there are at least 700 churches of many different types and
denominations in and around Charlotte. Well-known pastor and evangelist, Billy Graham, was born on a
dairy farm in Charlotte and buried on the grounds of Charlotte’s Billy Graham Library in 2018.
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PROCESS OF CANDIDACY
If you sense that the gifts and experience God has given you may be a good fit for the position of
President/CEO of Charlotte Rescue Mission, we invite you to begin the inquiry process. Inquiries and
expressions of interest regarding this search may be forwarded to Laura Coverstone or Tommy Thomas
at JobfitMatters Executive Search (615.261.4623) and will remain confidential.
Please submit the following for review:
1. A current resume.
2. Responses to the following essay prompts:
a. Describe your testimony of faith in Jesus Christ. How is God using you in your work, in your
church, and in your community? How has your relationship with Jesus shaped your career
and influenced your decision to apply for this position?
b. What is it about this position that attracts you? How has your previous experience prepared
you for this role?
3. Provide the name and contact information (phone number and email address) for four references who
know you and your career well enough to comment on your suitability for this position.
(Note: References will only be contacted after we have received your permission to do so later in the
candidacy process.)
Note: Please do not be overly concerned with brevity in this package of materials.
While we are not seeking large volumes of content, we request that you provide sufficient
relevant information that best reflects your fit for this role and the strengths you bring
to the candidacy.
Submit this information in one document or PDF to:
Tommy Thomas
JobfitMatters
resumes@jobfitmatters.com
Phone: (615) 261-4623
Please include “Charlotte Rescue Mission President/CEO” in the subject line of your email.
SEARCH TIMELINE
All candidate information will be reviewed upon arrival. The candidate review process will continue
until the President/CEO has been selected.
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