World Impact Chief Program Officer Opportunity Profile

OPPORTUNITY profile 

Chief Program Officer

Dear Prospective Team Member – 

As we continue to navigate a pandemic-influenced “new normal,” I am grateful that 

even during a season of pain and suffering we have hope in Christ and a clear vision 

for the next 50 years. We began in 1971 and 2021 marked our 50th anniversary! Only 

our God could imagine we’d be here today. So, what’s in store for the next 50 years? 

Of course, only God knows the answer. Yet to the best of our human ability, we can 

try to discern our way forward. Over the next 50 years, our Big Holy Audacious Goal 

is a healthy church in every community of poverty. The local church is the hope of 

the world, and we know the local church strongly influences the quality of life within 

urban neighborhoods. We are laser-focused on building healthy urban churches. 

Yet this cannot happen without trained urban pastors and leaders; so we provide 

effective, affordable, and accessible urban ministry training. Over the decades, we’ve 

witnessed countless stories of how investment in a God-called leader makes all the 

difference in creating a healthy church that helps the neighborhood flourish. 

Some highlights from Fiscal Year 2021: 

» We successfully launched World Impact U, our online learning platform. 

» We delivered programming in 156 cities, 25 states, and 28 countries. 

» We trained 388 partners, certified 573 program trainers, and empowered 

6,783 workers. 

» The Uncommon Church book was published and we created the exciting new 

Cornerstone curriculum for our Church-Based Seminary program. 

» Donations were up over $900,000. 

I invite you to review this Opportunity Profile, view the video, and conduct your 

personal due diligence on World Impact. If you resonate with our mission and 

feel called to explore this opportunity, contact Tommy Thomas with JobfitMatters 

Executive Search – tthomas@jobfitmatters.com / Office Phone: (615) 261- 4623. 

In Christ, 

Dr. Alvin Sanders 

President & CEO 

WORLD IMPACT OPPORTUNITY PROFILE 2

THE need 

95% 

of the world’s church 

leaders have no formal 

ministry training 

The tough reality faced by pastors and 

church workers serving in urban communities 

is that money and time are too scarce for these 

valiant leaders to engage in long, traditionally 

structured pastoral training while devotedly 

serving God. 

4.3M 

Pastors 

Worldwide 

Without training geared towards their needs and 

circumstances, building healthy churches in these 

communities is practically impossible. 

2.7B 

Urban Poor 

Worldwide 

62% 

Live in Urban 

Communities of Poverty 


THE OUR response need 

WORLD IMPACT 

PROGRAMS 

Church-Based Seminary 

Urban Church Planting 

Leadership Retreats 

Trauma Healing 

Prison Ministry 

Denominations 

Churches 

Ministry 

Networks 

THE impact 

Trained Urban 

Pastors & 

Leaders 

Healthy Urban 

Churches 

Flourising 

Neighborhoods 


OUR vision 

A healthy 

church in every 

community of 

poverty. 


OUR five 

CORE MINISTRY PROGRAMS 

TRANSFORM COMMUNITIES 

We partner with churches, organizations, and denominations to ensure leaders are 

empowered to build healthy churches in every community of poverty. 

Learn more at worldimpact.org/programs 

Urban Church Planting 

Our Evangel School of Urban Church Planting trains Christian workers 

to plant healthy churches among the urban poor. This training 

is designed specifically to equip teams to reach under-resourced 

communities. 

Church-Based Seminary 

The Urban Ministry Institute (TUMI) resources and trains urban church 

leaders. TUMI provides affordable and accessible seminary-based training 

for men and women in communities of poverty everywhere. 

Prison Ministry 

Through our Onesimus Workshops, we train church leaders and workers 

to succeed in discipling those who have been incarcerated. We also offer 

church-based seminary for those who are behind bars. 

Trauma Healing 

World Impact’s Trauma Healing program equips urban ministry workers 

and leaders to facilitate Bible-based healing groups. Participants can 

choose to become trained to lead their own healing groups — virally 

expanding the ministry. 

Leadership Retreats 

Resourcing urban leaders through concise, practical, and hands-on 

training at women’s and men’s retreats creates vital links with peers 

facing similar challenges. 


OUR ministry presence 

UNITED STATES 

MAP LEGEND 

1-4 PARTNERS 5-9 PARTNERS 10+ PARTNERS 

GLOBAL ministry highlights 

KENYA 

INDIA 

BANGLADESH 

MEXICO 

TANZANIA 

4 PARTNERS 

16 PARTNERS 

10 TRAINERS 

1,258 WORKERS 

3 PARTNERS 

3 TRAINERS 

544 WORKERS 

6 TRAINERS 

410 WORKERS 

7 PARTNERS 

6 TRAINERS 

155 WORKERS 


FY22 

RESULTS 

683 

PARTNERS 

777 

TRAINERS 

8,478 

WORKERS 

Fiscal year 2022 by the 

numbers 

A ministry engaging in a 

World Impact program 

with its costs covered 

A worker equipped to provide 

a World Impact program to 

other workers 

A person who has 

participated in a World 

Impact program 

WHERE we work 

» Bangladesh 

» Ethiopia 

» Mexico 

» Russia 

» Belarus 

» Ghana 

» Moldova 

» South Sudan 

» Bhutan 

» Honduras 

» Nepal 

» Spain 

» Canada 

» India 

» Nigeria 

» Tanzania 

» Colombia 

» Iraq 

» Pakistan 

» Ukraine 

» DR of Congo 

» Kazakhstan 

» Papua New Guinea 

» USA 

» Ecuador 

» Kenya 

» Romania 

RAFFI & MAJD 

Since 2015, Canada has welcomed 45,000 

Syrian refugees. Raffi and Majd, both 

Syrian-born Canadian citizens, felt a calling to 

minister to these traumatized men, women, and 

children. They attended a World Impact Trauma 

Healing training and became healing group 

facilitators. 

They then translated the material into Arabic to 

use it in their outreach to refugees. Not only do 

they host healing groups for refugees, but they 

also train psychologists, psychiatrists, Christian 

counselors, and pastors across Canada. Recently 

a pastor who had attended one of the training 

sessions visited a man who was contemplating 

suicide. The pastor was able to use his training 

from Raffi and Majd to share the hope of the 

gospel and save the man’s life. 


THE person 

The probability of finding someone who is an expert in all the areas of responsibility is slim. 

Therefore, this person must be a learner; someone who has the humility to know what they 

don’t know and does their best to learn enough to be an effective leader of the team. 

The Chief Program Officer (CPO) must realize that they won’t be expected to “move 

mountains” the first year. S/he must realize that they’re building a team. The CPO is building 

a whole new role within World Impact. To do that, they must win the hearts of people and 

understand the organization. 

The CPO must be naturally motivated towards improvement. Delivering the highest quality of 

programming coupled with maximum clientele experience and satisfaction is a major aspect of 

this role. 

Finally, the CPO must appreciate technology and how to best utilize it to collect and analyze 

data and deliver high quality programming. 


THE position 

The Chief Program Officer (CPO) oversees functions related to the core programs and services 

of World Impact. She or he is a systems thinker with the aim of scaling the organization. The major 

expectation is for her or him to lead a team that performs the day-to-day operations of programming. 

She or he reports to the President & CEO and is a member of the Executive Leadership Team working 

closely with other senior leaders. Key performance objectives in order of priority and projected time 

allocation are as follows: 

1. Quality of Programs: 

Oversee the day-to-day operations of core programs and services. Supervise program directors 

involved with the creation and implementation of program logic models, evaluation design and 

reporting, and collaboration with fellow colleagues. (25%) 

2. Clientele Satisfaction: 

Oversee the day-to-day operations of clientele satisfaction. Supervise staff involved in collecting and 

analyzing data that determines how satisfied clientele are with World Impact’s products, services, 

and capabilities. Strategically utilize this information to determine how to best improve or change 

programming. (25%) 

3. Clientele Experience: 

Oversee the day-to-day operations of clientele experience. Supervise staff involved in collecting and 

analyzing data that determines the impression clientele have of World Impact throughout all aspects 

of program interaction. Strategically utilize this information to determine how to best improve or 

change programming. (25%) 

4. Executive Leadership: 

Facilitate other operational and administrative functions that support the integration of program 

quality, clientele satisfaction, and clientele experience with other World Impact departments. (20%) 

5. Coordinate special projects at the request of the President & CEO. (5%) 


ESSENTIAL duties & responsibilities 

Interpersonal 

• Serve on the Executive Leadership Team to create and maintain a healthy organizational culture. 

• Lead a programs area that achieves results together. 

• Work collaboratively across departments and network with other staff to leverage relationships 

and resources. 

• Act responsibly and with integrity as a representative of World Impact in the community. 

• Creative and proactive self-starter with the ability to take initiative in creating effective solutions. 

Operational 

• Create and manage the programs area annual budget. 

• Create and track quarterly objectives and key results (OKRs) concerning programs. 

• Ensure performance management through database and other necessary documentation to 

facilitate internal reporting on activities. 

• Skill to manage multiple high-level projects simultaneously. 

• Capability to create and manage systems and to think strategically. 

• Experience with Continuous Improvement or Six Sigma Lean principles is highly valued. 

Competencies & Expectations 

The key competencies described here are core abilities that translate into desired on-the-job 

behaviors which contribute to the person successfully carrying out the assigned duties and 

responsibilities of this job. (Adapted from the Lominger Competency Model) 


Core Competency Definitions 

• Mission Driven: Demonstrates commitment to the mission of World Impact as a whole and is aligned 

with organizational values. 

• Collaboration: Helps colleagues as needed, views responsibilities as shared. 

• Adaptability: Adapts and responds to change effectively; proactively seeks opportunities to be 

supportive of change and serve our mission. 

• Communication: Uses effective written and oral communication with internal staff, teams, and 

community served; demonstrates empathy and listening. 

• Ownership: Effectively manages own work, and work of teams when relevant, ensuring timely 

delivery of high-quality work. 

• Cultural Humility: Demonstrates the values of diversity and inclusion; fosters an inclusive 

environment that facilitates diversity. 

Leadership Competency Definitions 

• Initiative & Results Driven: Makes and executes strategic plans to enhance intended impact, 

adjusting course as needed. 

• Strategic Thinking: Considers the future of World Impact proactively and responsively; weighs 

diverse inputs to inform strategies; identifies innovative opportunities when relevant. 

• Develops & Motivates: Motivates others and supports their development through strong coaching 

and mentoring. 

• Emotional Awareness: Understands own emotions and others and responds with empathy. 

• Organization & Systems: Has a robust understanding of the community served and the landscape in 

which the organization operates, and actively applies that knowledge. 

• Team Building: Builds strong relationships with teams and colleagues; fosters effective teams and 

collaborative interactions. 


Direct Reports 

The Direct Reports to the CPO will be: 

• Program Director – Church Based Seminary 

• Program Director – Urban Church Planting 

• Program Director – Prison Ministry 

• Program Director – Trauma Healing 

• Data Operations Manager 

Location / Travel 

World Impact operates as a virtual organization. Annual travel is estimated to be 25-30%. 

APPLICATION process 

A letter not to exceed four pages that makes the case for your candidacy. In your letter, describe 

how your strengths, gifts and experiences are a fit with the qualifications and opportunity in this profile. 

A one to two-page narrative that includes how you came to faith, how your faith impacts your work, 

involvement in the local church, involvement in parachurch or other mission organizations. 


Resume/CV 

For at least the past ten years of your career, format your resume to include the following: 

• Size of organization / Revenue 

• Size of team you lead / titles of direct reports 

• Your place in the organization chart 

• For each job you have held in the past ten years, share your most significant accomplishment and 

your greatest satisfaction. 

References 

Provide the names and contact information (telephone numbers and email) for four references who 

know you and your career well enough to comment on your suitability for the role. We will not 

contact references until we notify you that we need to do so. If you make it to the finalist group, we will 

be checking secondary and tertiary references. 

Submit this material in one Word document or pdf to: 

Tommy Thomas 

JobfitMatters Executive Search 

resumes@jobfitmatters.com 

In the subject line, please write: “World Impact” 

Office Phone: (615) 261- 4623 

19 Therefore go and make disciples of all nations, baptizing them in the name 

of the Father and of the Son and of the Holy Spirit, 20 and teaching them to 

obey everything I have commanded you. And surely I am with you always, 

to the very end of the age.” 

Matthew 28:19-20 NIV 


OVER 50 YEARS AN 

UNWAVERING 

COMMITMENT 

TO URBAN CHURCH LEADERS 

We come alongside church leaders with 

ministry training to build their local church. 

EFFECTIVE 

Created with the urban context in mind. 

AFFORDABLE 

Thanks to generous donors, cost isn’t a barrier. 

ACCESSIBLE 

Training can be done anywhere, anytime.

World Impact Chief Program Officer Opportunity Profile

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