INTERNATIONAL FIELD SALES MEETING ... - Wiesheu GmbH

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departMent interView it From left: Markus Schaaf, Harald Rausch, Josip Martinjak HARALD RAUsCH AND JOsIP MARTINJAK FROM THE IT DEPARTMENT IN AN INTERVIEw what is the objective and purpose of the IT Department at wIEsHEU? First and foremost, the IT has the job of making sure that the hard and software functions trouble free for the different applications. Thus based on the jobs/requirements in the individual departments, the appropriate programmes and the necessary tools (computers, monitors, and printers) are purchased. As a rule, these are standard programmes which support the mapping of all required business processes in our company. How are the jobs divided up on 12 the 3-member IT team? Markus Schaaf takes care of our server and network landscape as well as the telephone system in the company. He is also trained as a data protection officer responsible for the data protection at WIESHEU. Josip Martinjak takes care of the subprojects in the ERP environment (Enterprise Resource Planning). Harald Rausch, as the IT manager, is responsible for the CAD system, for various information and controlling systems, as well as the interfaces between these and for the programming of statistics and such. which IT products are used at wIEsHEU? We have to distinguish between hardware and software. The hardware is in our separate, air-conditioned computer room next to a large Unix computer on which our ERP system is installed; a further approx. 10 Windows servers are available. Add to that a special cabinet with disc storage for storing very large amounts of data. The software we use is ERP LN for the areas of Sales, Production, Purchasing, Warehousing, Dispatch, Accounting, PROE and PDM Link as CAD system for drafting generation and administration in the Design; EXPOWIN for the customs processing in Sales/Dispatch; MACS in the area of Controlling and the usual Office applications (Outlook, Word, and Excel). what about the linking of the field sales services, the service partners and the wIEsHEU branches? The networking of the field sales services has been around for a while. We are currently optimising this through the introduction of a CRM programme package (Customer Relationship Management).We also plan to improve the connection to our service partners for the activities in the service. Our plant in Wolfen is, however, already fully integrated, i.e., we are working with the same programmes and data on one computer. which advantages does the CRM system bring? It supports the field sales (service follows
departMent interView it inforMation froM the works council later) with the necessary customer data and other important information. The field sales representatives can, e.g. then during a visit to a customer, prepare an offer or order at the customer’s site directly and save time. what effect does the IT have on production processes, material management and logistics? The IT should analyse the respective need and then provide the suitable solutions for production and material management, for example, the entering of orders in sales or orders in purchasing. An essential point here is to note the objective of the entire company and still take the various requirements of the individual departments into consideration. How does the data collection/ data management function and how is the acceptance of employees using the software? The correct data collection is naturally associated with high and often tedious effort but the more demanding our requirements are on the system (e.g., different, detailed evaluations), the more complex the data management gets. To fully represent all processes comprehensively and plausibly, this data management is essential. Sometimes it is not always easy to convince the staff of the need. what is the role of privacy? The legal regulations on data protection are maintained at WIESHEU and are gu- aranteed through our data protection officer, Markus Schaaf, who for this reason, keeps up to date with regular training and also trains the responsible employees regularly. what are the most common stress factors in the IT? Frequently the employees appear to have high expectations of the ERP system, especially if in the individual applications, questions or problems arise. Then, immediate help is expected from us which generally can also usually happen quickly at the respective workplace. Some problem cases must, however, be first resolved in the IT. Our goal is to first do the jobs which involve several areas before we attack the problems of individuals. How dependent are the general operational procedures on the IT with regard to malfunctions? A power outage or computer crash can lead to a quasi standstill of the business. Fortunately this is very rare. To minimise and prevent risks, our hardware is redundant. Additionally, we are equipped with batteries which for a limited time period, can take over the power to the IT systems. Maintenance contracts with short reaction times ensure rapid response times in the case of a malfunction to intercept a threatening company standstill. Can wIEsHEU employees train in the IT department? Of course, our employees can train as needed and within the framework of our time constraints, be it, for example, for the extension of their knowledge in the Office programmes or with specific problem cases in the applications. Thank you for the interview. Inès Stritter asked the questions. Photo: Nicole Kindermann INFORMATION FROM THE wORKs COUNCIL On 27th April 2011, the annual works meeting of the severely disabled took place. The chairperson was delighted about the high numbers of attendees. Problems which affect disabled persons were identified and discussed together. In the ensuing discussion, many questions were asked. All in all, a successful meeting which will now take place more regularly. Text: Roland Breitinger 13
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