AnnuAl RepoRt 2010

the refining efficiency on throughput
time and metal yield. These improvements
in return allowed us to build
stronger partnership with our customers
and maintain our leader position in
refining technologies.
The evaluation service of the Refining
Division is highly efficient, fast and
accurate. Evaluation centers perform
sampling and rapid analysis for quick
settlement with customers. The final
analysis is performed at one of the
refineries. Highly skilled assayers and
chemists guarantee the high accuracy
of the result. Metalor has been an
Official Referee of the London Bullion
Market Association (LBMA) since 2003
and an Official Referee of the London
Platinum & Palladium Market (LPPM)
since 2007.
Continuous investment on new processing
technologies enables us to
make full use of our industrial capacity
while integrating environmental protection
considerations as well as ensuring
safety standards that are properly
adapted to the field of refining. We have
achieved Quality Standard ISO 14001
for Environmental Systems and ISO
9001:2000 for Management Systems.
strIve For excellence
The Refining Division applies the highest
ethical standards in its business
relations. It has one of the leading due
diligence processes on the sources of
its supply and with the assistance of
like-minded people in industry, NGO’s
and government bodies around the
reFInIng dIvIsIon
world continues to work on strengthening
its effectiveness in this area.
We are motivated by the support of
our customers and banking partners.
The significant improvement in speed,
quality and productivity in the Refining
Division in recent years has only been
possible thanks to its dedicated and
competent employees. With enthusiasm,
they have demonstrated that
persevering with a strategy aimed at
customer satisfaction always leads to
success.
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