AnnuAl RepoRt 2010

Importance oF partnershIp
and customer satIsFactIon
The customers of the Division are
involved in a continuous improvement
process and their requirements in terms
of performance are constantly rising.
To keep the competitive edge and offer
the best products, the Division attaches
great attention to innovation. It therefore
works closely with its customers in the
early stages of developing new products
or new processes, and provides advice
and expertise from the beginning of the
design of new applications. Prior approval
of materials by the client is a step
that requires a multiform partnership,
advanced means of characterization of
materials and electrical testing. All the
teams of R&D, production and sales
are very experienced in the process of
certification.
Quality of product and performance
of service are at the core of customer
satisfaction, and the focus of the
Electrotechnics Division. This willingness,
deployed for years, allows the
Division to provide qualified products
with technical performance and proven
reliability.
The Electrotechnics Division also offers
to its customers an integrated logistic
flow in order to ensure availability of products
in time, for example by providing
systems in line with customer demand
(Kanban, VMI, consignment).
Each year the capabilities are tailored
to the demand of geographical markets,
the productivity is improved with
continuous efforts in the investment of
dIvIsIon electrotechnIcs
human resources and machines, leading
to increasing of skills, automation of production
lines and broadening of product
range.
Performance management systems
have been implemented (ISO9001,
ISO14000, OHSAS 18001), an environmental
policy deployed worldwide
(RoHS, REACH) and we have an exemplary
citizen approach (ethical charter,
membership of Global Compact United
Nations) in agreement with further
expectations of our customers.
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