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ZaraAnnual-English2016

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JORDAN HOTELS AND TOURISM COMPANY,<br />

OWNER OF HOTEL INTERCONTINENTAL JORDAN (HIJ)<br />

• y Renewed ISO 22000 Food Safety Management<br />

System certificate from the World Accreditation<br />

Agency.<br />

• y Started F&B Loyalty program “Gourmet Dining”<br />

with more than one thousand members.<br />

• y Improved the Hotel website ranking during 2016<br />

and increased the reviews on Booking.com.<br />

• y Hosted the annual IMEA Commercial workshop.<br />

• y Enrolled 6890 new members to IHG Rewards Club<br />

members.<br />

• y RGI has been grown with an unchanged<br />

competitive set by 4.8 points comparing to the<br />

same period of the last year.<br />

• y Achieved the Trust Program Certificate in food<br />

safety management from Jordan Food and Drug<br />

Administration (JFDA).<br />

• y Opened a new Learning & Development Center.<br />

• y Distributed Ramadan parcels, charitable activities<br />

and donations.<br />

• y Won the best hotel “Silver Award” of JHA annual<br />

awards 2016.<br />

• y Won TripAdvisor Certificate Excellence and<br />

Travelers Choice Awards from TripAdvisor.<br />

• y Won "Best General Manager" Award for World<br />

Luxury Hotel awards 2016.<br />

• y Public Relation Dep. has won the "Long Service"<br />

award for IMEA.<br />

• y Culinary team has won 7 medals during HORICA<br />

Jordan 2016.<br />

• y Achieved the Excellence Award in Safety and<br />

Occupational Health by the Social Security.<br />

• y Created our own Lab (Hygiene ATP Monitoring<br />

System) that prepared for every eventuality<br />

through accurate and sensitive molecular food<br />

testing workflows which reduce the external labs<br />

costs.<br />

Annual Report 2016 29

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