ZaraAnnual-English2016
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JORDAN HOTELS AND TOURISM COMPANY,<br />
OWNER OF HOTEL INTERCONTINENTAL JORDAN (HIJ)<br />
• y Renewed ISO 22000 Food Safety Management<br />
System certificate from the World Accreditation<br />
Agency.<br />
• y Started F&B Loyalty program “Gourmet Dining”<br />
with more than one thousand members.<br />
• y Improved the Hotel website ranking during 2016<br />
and increased the reviews on Booking.com.<br />
• y Hosted the annual IMEA Commercial workshop.<br />
• y Enrolled 6890 new members to IHG Rewards Club<br />
members.<br />
• y RGI has been grown with an unchanged<br />
competitive set by 4.8 points comparing to the<br />
same period of the last year.<br />
• y Achieved the Trust Program Certificate in food<br />
safety management from Jordan Food and Drug<br />
Administration (JFDA).<br />
• y Opened a new Learning & Development Center.<br />
• y Distributed Ramadan parcels, charitable activities<br />
and donations.<br />
• y Won the best hotel “Silver Award” of JHA annual<br />
awards 2016.<br />
• y Won TripAdvisor Certificate Excellence and<br />
Travelers Choice Awards from TripAdvisor.<br />
• y Won "Best General Manager" Award for World<br />
Luxury Hotel awards 2016.<br />
• y Public Relation Dep. has won the "Long Service"<br />
award for IMEA.<br />
• y Culinary team has won 7 medals during HORICA<br />
Jordan 2016.<br />
• y Achieved the Excellence Award in Safety and<br />
Occupational Health by the Social Security.<br />
• y Created our own Lab (Hygiene ATP Monitoring<br />
System) that prepared for every eventuality<br />
through accurate and sensitive molecular food<br />
testing workflows which reduce the external labs<br />
costs.<br />
Annual Report 2016 29