PatientHandbook5A

A Day At The Office
Planning Your Arrival
In anticipation of
your arrival, a medical
assistant reviews your
chart, looking for labs
procedure or consults
your provider ordered
but we did not receive.
You may receive a call
to this effect. Please
help us by contacting
the appropriate parties.
It is important
that you utilize the
facilities we recommend as this streamlines this process and ensure the
best outcome for you. Some procedures or vaccines that are
due will be scheduled for the same day of your visit, you will
receive a call to advice you of this.
We make every effort to schedule procedures at the
intervals recommended by medicare or other insurance
carriers. Our ability to do this is enhanced when you
provide us correct information on where and what you had done.
On Your Arrival
When you arrive, please sign in at the
counter. The receptionist will provide you with
an electronic Phreesia Pad that allows you
to verify your demographic info, i.e name,
address, insurance, email etc. If you have a
balance, this can be paid at the desk via credit
card using the electronic
Phreesia Pad.
You will be informed of the anticipated
charges for your visit. Payment is due at this time. If
you are unable to make payment, we will ask you to
sit with the billing supervisor in the back office to
discuss this. Questions about coverage or charges
should be directed to the billing receptionist.