PatientHandbook5A
IM&P Patient Handbook
IM&P Patient Handbook
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Things You Should Know<br />
Appointments<br />
Patients are seen by appointments.<br />
If you cannot make your<br />
appointment, please call the office<br />
to cancel avoiding a $25 No Show<br />
charge if you do not call to cancel.<br />
We work to see you at your<br />
scheduled time barring emergencies.<br />
If you have not been attended<br />
to within 15 minutes of arrival<br />
please alert the receptionist.<br />
For your comfort we have<br />
separate seating areas for our<br />
clients. Well family’s are seated<br />
in the play room. Well adults are<br />
seated in the Large waiting room.<br />
Sick adults and children are<br />
seated in our family room left of the<br />
reception desk.<br />
Visit Types<br />
As your primary care provider,<br />
we will perform a comprehensive<br />
physical/well visit annually. At this<br />
visit we will identify risk factors and<br />
barriers to your having a healthy<br />
life. You will be provided with a<br />
Plan of Care and recommendations<br />
to include cancer screens and<br />
immunizations. Most insurances<br />
strongly recommend this and will<br />
cover your visit. If you are underinsured<br />
please make arrangements<br />
with our Billing Department.<br />
Chronic Disease Management<br />
or Routine office visits are when<br />
we will review your chronic<br />
diagnoses such as Asthma, and<br />
refill medications review test results<br />
etc.. The recommended intervals<br />
for you appointments are based on<br />
best practice standards to ensure<br />
your safety.<br />
A Sick visit, or a Physical does<br />
not negate your Chronic Disease<br />
Management/regular.<br />
Attendance at a group visit/class<br />
for chronic disease management<br />
can negate a regular office visit.<br />
Medication<br />
For your safety prescriptions<br />
requests will be handled during<br />
office hours. Narcotics will never be<br />
called in outside of office hours.<br />
Medications are reviewed and<br />
refills provided at your office visit.<br />
Please bring medication bottles to<br />
your appointment for verification.<br />
Call backs for refills after an<br />
appointment will be charged $10.<br />
For your convenience we dispense<br />
some medications in the office . This<br />
saves you a trip to the pharmacy<br />
when you least want to go.<br />
Diagnostic Services<br />
We do on site lab draws Monday<br />
to Friday 7:30-8:30 am. We will call<br />
with all test results if you do not<br />
have a follow-up appointment to<br />
review them. This includes normal<br />
results. If you do not receive a call<br />
within 2 weeks of any test please<br />
call for your results.
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