Management Magazine

M A N A G E M E N T
M A G A Z I N E
V O L 1 . C O R E E D I T I O N
The 6 Standards of CORE
and their Compentencies
By Ron Keith
The Management Performance Program (CORE)
is a professional development initiative designed
to give Managers/Supervisors the clarity and tools
necessary to build their teams, optimize
performance and generate consistent revenue.
The program is based on six standards
(Leadership, Teamwork, Customer Satisfaction,
Communication, Interpersonal Relationships,
Empowering Others) and multiple competencies
which drive each of the standards. I encourage
you to read on to find out more about each of the
standards and how adhering to each one can
literally transform you, your team and your
property!
T H E S T A N D A R D S
LEADERSHIP
TEAMWORK
EMPOWERING OTHERS
COMMUNICATION
CUSTOMER
SATISFACTION
INTERPERSONAL
RELATIONSHIPS

Leadership
Live The Mission - Promote The Vision -
Establish Environment - Obtain Results - Model
The Rules - Deal With Pressure -Take Ownership
Leadership is when your vision and
communication synchronize to inspire
others to unite. Once united, expect to see
substantive results that exceed the
capacity of any one individual. Vision
gives direction. (Rarely do you find the
desired destination without having
directions).
There is a distinct difference between
leadership and management. Leaders
define the vision. Managers oversee the
task required to achieve the vision. So
some Leaders manage, but some
Managers never lead. What's your vision?
Teamwork
Develops Talent - Inspires Trust - Provides
Feedback - Is Flexible - Collaborative Spirit
- Builds Relationships - Is Dependable
A team produces synergy, where one plus
one equals a lot more than two! Successful
team members are deeply committed to
each other's personal growth and success,
as well as that of the team. Do you have a
team or a group?
As a manager you must develop the ability
to communicate clearly, as well as critique
without destroying the employee’s selfesteem.
Your ability to guide your team,
direct their actions and use errors as
building blocks for future success is critical
to maintaining a strong team.
Empowering Others
Promotes Growth - Provides New Opportunities - Establishes Boundaries
- Allocates Consequences - Allows Decision Making - Acknowledges Contributions
- Engages Employees
One employee may thrive off competition, while another has a deep desire to challenge himself, while
yet a third constantly seeks recognition. It is that internal drive that ultimately propels employees to
reach their fullest potential. As a manager, your job is to empower your team by knowing each team
member's strength, then placing that person in a position where that strength can shine. You then
nurture that empowerment by challenging them to develop through cross training and new
assignments.

Leadership
"Leaders who
don't
is
listen
when yourwill
vision, eventually be
behaviors
synchronize
surrounded
and
by
people who have
to inspire others to unite.
nothing to say."
Andy Stanley

Communication
Effective Communicator - Maintains
Confidentiality - Clarifies Expectations - Listens
To Team - Prompt Professional Response
- Champions Respect
Being able to communicate effectively is the
basis for creating productive relationships.
How we listen, what we say, and how we
say it often impact a customer’s
decision continue their business
relationship with GSC. Your words have
power, they are either moving your team
forward or holding them back.
The words use are central to you
establishing a quality relationship
with stakeholders. A true dialogue involves
establishing a climate of equality, listening
with empathy, and trying to bring
assumptions into the open.
Customer Satisfaction
Exceeds Customer Expectations - Personal
Attitude - Approachable & Listens - Delivers On
Commitments - Is Consistent
Our mission at GSC is to exceed the expectations
of our residents in satisfying their community
apartment needs. It is your responsibility to
ensure your actions reflect the Mission of GSC.
The Mission of GSC must become the
standard for how we behave and treat our
customers.
The level of success we achieve in servicing our
customers is largely determined by our attitudes
and behaviors. Our customers have told us time
and time again that it’s our attitudes and actions
that cause them to renew their leases and tell
others about how well we have treated them. Your
product attracts them, but it's your service that
retains them.
Interpersonal Relationships
Practices Emotional Intelligence - Obtains Cooperation - Accepts Criticism
- Keeps Problems Impersonal - Is Appreciative - Anticipates Confrontations
- Learns From Conflicts
Managing relationships is not an easy task. It requires constant focus, attention, energy, and practice.
As a leader you must stay aware of your emotions and be able to pick up on the emotions of others. This
often means understanding what other people are thinking and feeling even if you don’t feel the same
way. This ensures clear communication and effective handling of conflict.