Management Magazine
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Communication<br />
Effective Communicator - Maintains<br />
Confidentiality - Clarifies Expectations - Listens<br />
To Team - Prompt Professional Response<br />
- Champions Respect<br />
Being able to communicate effectively is the<br />
basis for creating productive relationships.<br />
How we listen, what we say, and how we<br />
say it often impact a customer’s<br />
decision continue their business<br />
relationship with GSC. Your words have<br />
power, they are either moving your team<br />
forward or holding them back.<br />
The words use are central to you<br />
establishing a quality relationship<br />
with stakeholders. A true dialogue involves<br />
establishing a climate of equality, listening<br />
with empathy, and trying to bring<br />
assumptions into the open.<br />
Customer Satisfaction<br />
Exceeds Customer Expectations - Personal<br />
Attitude - Approachable & Listens - Delivers On<br />
Commitments - Is Consistent<br />
Our mission at GSC is to exceed the expectations<br />
of our residents in satisfying their community<br />
apartment needs. It is your responsibility to<br />
ensure your actions reflect the Mission of GSC.<br />
The Mission of GSC must become the<br />
standard for how we behave and treat our<br />
customers.<br />
The level of success we achieve in servicing our<br />
customers is largely determined by our attitudes<br />
and behaviors. Our customers have told us time<br />
and time again that it’s our attitudes and actions<br />
that cause them to renew their leases and tell<br />
others about how well we have treated them. Your<br />
product attracts them, but it's your service that<br />
retains them.<br />
Interpersonal Relationships<br />
Practices Emotional Intelligence - Obtains Cooperation - Accepts Criticism<br />
- Keeps Problems Impersonal - Is Appreciative - Anticipates Confrontations<br />
- Learns From Conflicts<br />
Managing relationships is not an easy task. It requires constant focus, attention, energy, and practice.<br />
As a leader you must stay aware of your emotions and be able to pick up on the emotions of others. This<br />
often means understanding what other people are thinking and feeling even if you don’t feel the same<br />
way. This ensures clear communication and effective handling of conflict.
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