Your guide to management of returns
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81%<br />
...<strong>of</strong> consumers expect at least one <strong>of</strong> the following<br />
return options when purchasing goods online:<br />
• Being able <strong>to</strong> return goods purchased online in a<br />
physical s<strong>to</strong>re.<br />
• Being able <strong>to</strong> return an online purchase <strong>to</strong> the<br />
webshop with a return label provided and paid<br />
for by the webshop.<br />
Source: UPS research
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