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Malta Business Review
ICT
Malta Business Review
Choosing the right software
implementation partner can make or
break your project – and your bank
By Darren Sammut
Business software projects are often complex
and require a high degree of commitment
from both the customer and supplier –
commitment to effort and commitment to
change.
This is an area of Information Technology that
is full of failed projects and of projects which
fall short of meeting customer objectives. In
fact, a recent CIO survey placed the level of
customer satisfaction with ERP and CRM
projects at the very lowest levels of all IT
projects.
In this area, Computime Software enjoys
a consistently high customer satisfaction
rating, with 96% of our clients saying that
Computime exceeds their expectations,
while 99% would recommend Computime to
their peers. Computime have a positive track
record of 35+ years in successful business
software implementations and software
development projects, and our philosophy
is to be completely transparent with our
clients from day one to completion, ensuring
they understand the amount of time, effort,
and cost required to implement a successful
software project.
We employ an experienced and multidisciplined
team of experts, including
technology specialists to ensure that the
system is built using technology that is fit
for purpose, performs well, and integrates
into the customer's environment – but also
usability experts to ensure that the software is
easy-to-use by non-technical users, business
experts who are able to interface with the
customer's business users to ensure that the
customer's business objectives are met, and
finally project managers who oversee the
whole process and work together with our
account manager and the customer to keep
the project on track.
INSURANCE
AGENCY
Computime have a positive
track record of 35+ years in
successful business software
implementations
We utilise cutting edge technologies
developed by our R&D team or from leading
vendors to make maximum use of the various
platforms which are available nowadays to
everyone, such as the internet and mobile
devices. At the same time we provide choices
– for example if a customer prefers to run
their solution from a more traditional onpremises
server as opposed to a cloud-based
solution, then this can also be easily achieved.
We firmly believe that most projects should
deliver value in stages, and expecting a project
to meet all objectives in one single ‘big bang’
is often a recipe for failure, as this approach
puts a massive burden on both the customer
and the implementation team.
As a result, we normally recommend
focusing initially on delivering a few small,
but measurable objectives, together with the
customer ensuring these are met, and then
moving onto subsequent phases, always at
the customer’s pace. Apart from everything
else, customers are usually consumed with
their day-to-day tasks, so planning a project
in bite-sized phases is very often a preferred
option.
The customer engagement process that we
adopt starts with our first meeting and builds
one layer at a time, always with the objective
of delivering the maximum benefit at minimal
risk and cost to the customer.
While we borrow from standard
methodologies such as PRINCE II and Agile,
we strive to ensure that our primary approach
is pragmatic, not overly formal, and above all
fit for purpose. MBR
Learn more about Computime Software:
www.computimesoftware.com.
INSURANCE
AGENCY
EDITOR’S
Note
Darren Sammut is the
Operations Manager,
Computime Software.
Darren has been working
in IT for 12 years. He
joined Computime in
2008 and has held roles
in Quality Assurance,
Project Management, and
Operations Management. Darren has led projects
in Oil & Gas, Banking, Telecommunications,
iGaming, and many other industries. Currently,
Darren is responsible for the delivery of all
Computime Software projects.
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