Disrupt and grow - India CEO Outlook 2017_Web

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03 | Disrupt and grow — India CEO Outlook 2017 Customers are changing and so are their expectations Millennials have widespread expectations and needs CEOs are clearly embracing this change 97% CEOs feel a growing responsibility to represent the best interests of their customers With changing customer preferences and increasing affinity to technology, it is important to cultivate a “Digital First” mindset within the organisation, craft and execute simple user journeys and be agile to make changes on the fly. Business transformation has become prominent CEOs are making significant investments to transform their business' to make themselves relevant to today’s customers 54% CEOs are pursuing different business model transformations 57% CEOs are pursuing customer-focused transformation in their organisations - Sunil Sood MD and CEO Vodafone India CEOs are likely to transform their organisations into significantly different entities in next three years 56% CEOs are pursuing innovation led transformation in their organisations Technological innovations and disruptions will remain at the core of transformation While CEOs are upbeat about new technologies and their abilities to create a positive impact on growth, they are concerned about the rapid evolution of such technologies, and their own ability to adopt these technologies 80% CEOs see technological disruption as an opportunity rather than a threat © 2017 KPMG, an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
Top areas in new technology where CEOs plan to invest 04 Internet of Things Data analytics tools Cognitive technologies 85% CEOs plan to invest in Internet of Things over the next three years, with 82 per cent CEOs being confident of making significant investments over the next one year Data analytics tools 85% CEOs plan to invest in data analytics tools over the next three years, with 90 per cent CEOs looking towards investing in it over the next one year Cognitive technologies 80% Indian CEOs plan to invest in cognitive technologies, including artificial intelligence and machine learning, over the next three years, while 67 per cent global CEOs intend to invest in it © 2017 KPMG, an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
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Disrupt and grow - India CEO Outlook 2017_Web

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