CICM Training Directory

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Industry Specific Rent Collections Telephone collections for social housing Negotiate with confidence and reduce rent arrears with this interactive 2-day training. Build confidence in collecting from vulnerable people. Practice taking and making calls and seeing expert trainers role play challenging situations. What will you gain? Duration Cost 2 days £620 + VAT CICM member £780 + VAT Non-member New techniques to raise your effectiveness in collecting from vulnerable debtors. Confidence in dealing with difficult and challenging situations. Post-course assignment if you are interested in getting qualified. Code S302 Recommended next courses: Negotiation and Influencing Advanced telephone collections Who is it for? The training is designed for anyone who works for a council, housing association or private landlord and is keen to improve rent collections. Training options Open training What will it cover? Social housing values & collections philosophy In-company training What makes a good telephone collector? Recognising different types of defaulters OPTIONAL assignment towards How do debtors think and prioritise money? CICM Certificate in Credit Management Telephone techniques – striking the balance How to secure a direct debit payment Inter-personal skills for handling calls Being and staying assertive Dealing with opposition and conflict Telephone collections cycle Assessment Pre and post training self assessment linked to a performance improvement action plan. Opportunity to complete an assignment to gain a Level 2 or Level 3 award in Telephone Collections (6 credits) in January, June or October. “ „ I feel I have the right balance now when collecting from vulnerable debtors. Collector, Housing Association © Chartered Institute of Credit Management 2017
Webinar Credit Management in a Nutshell Access best practice advice about credit management without having to leave your desk from this interactive training webinar. Duration Cost 60 minutes £100 + VAT CICM member What will you gain? Good introduction to the world of credit management. Increased understanding about all aspects of credit control. Post-course assignment if you are interested in getting qualified. Who is it for? Ideal overview of credit management for somebody new to the role or a more experienced collector who is looking to move into a more senior role. What will it cover? Credit policy Internal customers Risk assessment Protecting the debt “ Measuring performance Query management Collection strategy 10 Top Tips Assessment Opportunity to complete an assignment to gain a Level 2 or Level 3 award in cash collections (3 credits) in January, June or October. Code £110 + VAT Non-member WEB1 Recommended next courses: Telephone Collections Develop your Credit Control Skills Negotiation and Influencing Training options Webinar I feel that I understand better „ now how my work fits in and am keen to further my career in credit. Credit Controller, Control Systems Manufacturer © Chartered Institute of Credit Management 2017
Page 1 and 2: The Recognised Standard Training di
Page 3 and 4: Welcome to CICM Training The recogn
Page 5 and 6: Your learning partner Our training
Page 7 and 8: CICM training courses index Credit
Page 9 and 10: Credit control and collections Coll
Page 11 and 12: Credit control and collections Esse
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Page 15 and 16: Credit Control and Collections Trac
Page 17 and 18: Programme Telephone Collections - C
Page 19 and 20: Collections Identifying and Signpos
Page 21 and 22: Finance & accounts Introduction to
Page 23 and 24: Finance and accounts Introduction t
Page 25 and 26: Finance & accounts Advanced Credit
Page 27 and 28: Litigation Litigation - Effective E
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Page 31 and 32: Litigation Advanced debt recovery t
Page 33 and 34: Litigation Scottish Legal Debt Reco
Page 35 and 36: Management Essential Management Ski
Page 37 and 38: Management Credit Team Leadership T
Page 39 and 40: Management Credit Policy Workshop D
Page 41 and 42: Management Understanding business s
Page 43: Industry specific Taking the Risk o
Page 47 and 48: Webinar Telephone Collections Learn
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