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Shifting mindsets one b3 session at a time As a part of our culture strategy and journey, we are working to shift the mindsets of over 200,000 colleagues across the enterprise – and that is no easy task! How will we make it happen? We are employing a number of tactics, one of which is a workshop called b3: better me, better we, better Loblaw. Since June, 440 SDM Central Office colleagues have participated in a b3 session, and by the end of <strong>2017</strong>, the remaining 550 colleagues will have also completed it. The SDM Peers Chairs have also taken part, with the Peers Groups planned for later this fall. So, what are these sessions all about? Teams of approximately 30 colleagues attend this two-day off-site session where they are reminded of our culture frameworks (e.g., Blue Culture principles and CORE Values), and an awareness is built around personal habits, which inspires individual change. Together, the team works through interactive activities that help them discover how they can work together, differently, to achieve breakthrough results and help lead the culture change. But just in case you haven’t completed your session yet, we don’t want to spoil anything for you, so we’ll save the real juicy details for you to experience on your own! The b3 rollout to SDM retail locations will begin in early 2018 and continue throughout the year. First off, thank you, thank you, thank you. I have just completed the b3 two-day training and I can already see the shift and benefits. This is the single most powerful training I have participated in my entire working life (and that is, unfortunately, a lot longer than I would like to admit). I am so moved the organization is making this huge investment in us – in me! I really would love to be an integral part of this journey to change our culture – both for professional and personal reasons. From our last session, I understand there are openings for b3 Ambassadors, and I would like to be considered. Please sign me up! - Mary Sumners, Senior Marketing Manager, Health & Wellness Page • 4
SEPTEMBER <strong>2017</strong> Living Blue at the Patient Contact Centre At the Patient Contact Centre (PCC) in Mississauga, being “blue” has become a way of life! Throughout the year, the team has been hard at work implementing a variety of initiatives to help colleagues understand and embrace Blue Culture. We chatted with Ann Abdelmessih, Operations Manager at the PCC, to get the scoop on what they’ve been up to. Workshops Staff participated in four separate Blue Culture workshops, which included a variety of different group activities. “We wanted to help foster connections, build trust as a team and promote ‘blue’ thinking and behaviours,” says Ann. “The workshops really helped to lay the foundation for what being ‘blue’ means and what our ideal culture looks like.” East meets west Teams on the east side of the building met with teams on the west side to mingle and engage in some friendly competition. “These types of events bring every single member of our team together whether through design, planning or participation,” says Ann. “It reinforces that creating the culture we want to work in is ultimately our collective responsibility.” B-day bashes “We make a point to always celebrate everyone’s birthday,” says Ann. “It’s a nice feeling when you’re celebrated not just for the big achievements, but for the small things too.” After work fun “We encourage each team to go out and do something together outside of work once every couple of periods,” says Ann. “It really helps re-frame the energy at work – and is also a lot of fun!” Some events organized by teams have included rollerskating and escape rooms. Costume showdown Halloween is taken very seriously at the PCC! “Every year we compete and vote on the best team costume,” says Ann. “There is a lot of preparation that goes into it!” Page • 5
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