Compass Sept 2017 EN large
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SEPTEMBER <strong>2017</strong><br />
Culture-shaping at CPAK<br />
Ice cream days, milestone celebrations, employee<br />
appreciation events – these are just some of the recent<br />
“blue” events and activities the Compliance Pack<br />
(CPAK) team in Mississauga have been treated to.<br />
“It’s important that our staff knows how much we<br />
appreciate all their hard work and dedication,” says<br />
Peter Tolios, Pharmacy Manager, CPAK Shared<br />
Services. “These types of engagement activities help<br />
us recognize our staff, and helps ensure that we<br />
are living our motto: To succeed externally, we first<br />
need to succeed internally. We are all a big family<br />
here, and we strongly believe that if the entire family<br />
is happy, then we can accomplish a great deal. The<br />
success of the team requires the success of each<br />
and every person.”<br />
Peter is also focused on ensuring that any new<br />
additions to the team immediately feel like a part<br />
of the CPAK family. “We have an excellent and<br />
immersive on-boarding process,” says Peter. “We<br />
want new staff to be engaged right away and become<br />
part of shaping our Blue Culture.”<br />
Kudos to you Peter and the entire CPAK “family” for<br />
your passion and commitment to our culture journey!<br />
Collaborating to put our<br />
patients’ health first<br />
For patients like Tony, living<br />
with Hepatitis C, taking the<br />
specialty medication Epclusa is a<br />
revolutionary treatment that provides<br />
a cure for his disease. A delay in<br />
starting this medication can result in<br />
mild flu-like symptoms or in extreme<br />
cases, liver failure.<br />
Due to the high cost of Tony’s<br />
Nicole<br />
medication (a course of treatment<br />
costs $60,000), additional approvals are required before<br />
the pharmacy can process the prescription. Collaboration<br />
between the Retail Specialty Support team operated by SHN<br />
and the retail SDM pharmacy team is imperative so that Tony<br />
receives the therapy he needs.<br />
The SHN team assists Shoppers Drug Mart pharmacies<br />
with questions related to medication reimbursement, drug<br />
access and coordination of prescription referrals for patients<br />
enrolled in a preferred pharmacy network. So, when Khushali<br />
Shah, a Pharmacy Technician at SDM 826 in Scarborough,<br />
Ont., received Tony’s prescription, she reached out to Nicole<br />
Strong from the SHN team for assistance.<br />
“Khushali and I worked together through the whole process<br />
to ensure Tony’s profile was set up correctly,” says Nicole.<br />
“She was very patient and responsive as I gave her step-bystep<br />
instructions for dispensing the product, as well as how<br />
the claim should be processed.”<br />
Specialty drugs often have complex billing. These processes<br />
can be quite laborious for the pharmacy technician or<br />
pharmacist, taking away valuable time they could be<br />
spending assisting patients.<br />
“Thanks to Nicole’s assistance, I was able to work through<br />
Tony’s file efficiently so that his prescription was ready<br />
when he arrived to pick it up later<br />
that evening, and he was able to<br />
start his therapy on time,” says<br />
Khushali.<br />
Khushali<br />
When we work collaboratively and<br />
cross-functionally, we’re able to<br />
provide our patients with the best<br />
care possible, helping to improve<br />
their health outcomes – now<br />
that’s Blue!<br />
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