Compass Sept 2017 EN large

SEPTEMBER 2017
Living Blue at the Patient Contact Centre
At the Patient Contact Centre (PCC) in Mississauga, being “blue” has become a way of life! Throughout the year, the team
has been hard at work implementing a variety of initiatives to help colleagues understand and embrace Blue Culture. We
chatted with Ann Abdelmessih, Operations Manager at the PCC, to get the scoop on what they’ve been up to.
Workshops
Staff participated in four separate Blue Culture workshops,
which included a variety of different group activities. “We
wanted to help foster connections, build trust as a team and
promote ‘blue’ thinking and behaviours,” says Ann. “The
workshops really helped to lay the foundation for what being
‘blue’ means and what our ideal culture looks like.”
East meets west
Teams on the east side of the building met with teams on the
west side to mingle and engage in some friendly competition.
“These types of events bring every single member of our team
together whether through design, planning or participation,”
says Ann. “It reinforces that creating the culture we want to
work in is ultimately our collective responsibility.”
B-day bashes
“We make a point to always celebrate everyone’s birthday,” says Ann. “It’s
a nice feeling when you’re celebrated not just for the big achievements, but
for the small things too.”
After work fun
“We encourage each team to go out and do something together
outside of work once every couple of periods,” says Ann.
“It really helps re-frame the energy at work – and is also a
lot of fun!” Some events organized by teams have included
rollerskating and escape rooms.
Costume showdown
Halloween is taken very seriously at the PCC! “Every year
we compete and vote on the best team costume,” says Ann.
“There is a lot of preparation that goes into it!”
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