Compass Sept 2017 EN large
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Our CORE Values in action<br />
Our Blue Culture and CORE Values are at the centre of everything we do. Nowhere is this more apparent than in our stores,<br />
where our Care, Ownership, Respect and Excellence come to life. Take a look at some of the great comments we’ve received<br />
from our customers, who are appreciative of the values we demonstrate every day!<br />
“I was recently diagnosed with lupus, which causes severe photosensitivity problems. I<br />
went into SDM to replace all of my make-up with sensitive products. I also wanted them<br />
to be cruelty-free and of high quality. I was treated so amazingly by Anu from beginning to<br />
end. She genuinely CARED about my health and respected my choice to only buy cruelty-free<br />
products. When I went home, I actually teared up a bit because the experience made me feel<br />
so wonderful and special!” - SDM 243, West Vancouver, B.C.<br />
“After I had checked out, I discovered that I had paid for an item that was supposed to be free.<br />
When I went back to Jaleisya and showed her the discrepancy, she was very apologetic and<br />
corrected the mistake, as well as giving me the bonus Optimum points that had been missed.<br />
Even though it was inconvenient for me, Jaleisya did everything she could to correct it quickly,<br />
and was so friendly and helpful!” - SDM 1096, Cambridge, Ont.<br />
“I ran into SDM five minutes before closing, and was surprised to see Steph still at the cash<br />
since I had been in the store much earlier and saw her then. Apparently, she had volunteered to<br />
stay past her shift to cover for an employee who was ill. While waiting in line to pay, I could see<br />
the woman in front of me was being a little difficult. Even though Steph had put in an extremely<br />
long day, she showed poise and dealt with this customer with the deepest respect. I was truly<br />
impressed with her maturity and demeanor during this challenging time. Thank you Steph for<br />
showing respect and for being there for your co-worker!” - SDM 788, Port Colborne, Ont.<br />
“Today the pharmacy tech called me and explained that with the antibiotics I was first<br />
prescribed, I might have a reaction because of my penicillin allergy. She called the dentist<br />
and got a safe antibiotic to replace the one he had prescribed. Without her noticing this, I<br />
might be in the emergency ward right now. Thank you!” - SDM 401, Prince Albert, Sask.<br />
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