Credit Management magazine October 2017
THE CICM MAGAZINE FOR CONSUMER AND COMMERCIAL CREDIT PROFESSIONALS
THE CICM MAGAZINE FOR CONSUMER AND COMMERCIAL CREDIT PROFESSIONALS
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HQ PROFILE – MEMBER ENGAGEMENT<br />
Sue Kettle<br />
Head of Member Engagement<br />
SUE brings 19 years of experience<br />
working for the CICM where she has<br />
progressed her career through the<br />
Recruitment Consultancy, recruiting<br />
credit professionals across all areas of the<br />
profession. She was promoted to Head<br />
of Membership where she spent nine<br />
years recruiting and retaining members,<br />
and recently established a new Member<br />
Engagement team responsible for<br />
connecting with members in a way that<br />
builds relationships, loyalty and delivers<br />
value. Sue previously spent 12 years<br />
in a blue-chip construction company<br />
working with a large national sales<br />
force, progressing to the manufacturing<br />
operations team and latterly co-ordinating<br />
HR for a workforce of 250 employees.<br />
Sue is currently renovating her home<br />
and enjoys live music and football.<br />
Amanda Aleksova<br />
Member Engagement Co-ordinator<br />
PRIOR to working at CICM, Amanda spent<br />
many years working as a Sales Manager<br />
for Countrywide Estate Agents. After<br />
moving abroad in 2006, she worked for<br />
the Foreign Commonwealth Office based<br />
at the British Embassy in Macedonia and<br />
Kosovo. In 2011, Amanda won a Europe<br />
Directorate In-Year Performance Award<br />
for immigration checks that were then<br />
implemented internationally. During<br />
this time, she also took part in running<br />
workshops at schools bringing awareness<br />
of human trafficking and took part<br />
in election monitoring in Macedonia<br />
and Kosovo. Part of her job involves<br />
coordinating a variety of campaigns and<br />
engagement activity and reporting results<br />
and trends from feedback received. She<br />
enjoys running and spending time with<br />
her husband and two sons.<br />
Rachael Stewart<br />
Member Engagement Co-ordinator<br />
RACHAEL is an enthusiastic and<br />
ambitious individual who moved into<br />
her current role as an Engagement<br />
Coordinator in <strong>2017</strong>. Contributing to the<br />
engagement team’s strategic planning by<br />
putting forward evidence-based ideas,<br />
Rachael is now a proud member of the new<br />
Engagement team, where she coordinates<br />
various campaigns and engagement<br />
activity. ‘Protecting Information’ has<br />
always been key in previous roles and<br />
proves to be even more so when handling<br />
campaign data for feedback. Previous<br />
professional experience includes medical<br />
secretarial work, target-driven sales<br />
project management roles and event<br />
planning for Honda UK.<br />
Angela Cooper – Membership and Retention Advisor<br />
ANGELA has worked at the CICM for ten years and joined as a receptionist, and was BT<br />
trained during her time living in Hampshire. Having come from a building society and<br />
local government finance background, she moved into the finance department working<br />
mainly with Membership and <strong>Credit</strong> <strong>Management</strong> <strong>magazine</strong> accounts both current and<br />
suspended. Customer service has always been a big priority in the customer facing roles<br />
and her experience has been beneficial in her current position. Since the formation of the<br />
new Member Engagement department Angela has had a dual role dealing with member<br />
retention activity and liaising with members to advise on the benefits of continuing their<br />
membership with CICM. Invoicing for Corporate Partnerships, <strong>magazine</strong> advertising and<br />
credit control also form part of her accounts role. She enjoys spending time with her<br />
family, especially her three-year-old grandson, Zumba and travelling.<br />
Lindsay Clarke – Engagement Assistant<br />
LINDSAY has had a varied career since leaving college working as a receptionist for a<br />
leading house builder, mortgage advisor and a laboratory assistant in an aromatherapy<br />
factory, before settling into reception and administration roles. She has completed higher<br />
qualifications and training in business studies, BT telephone training and customer service.<br />
Lindsay recently celebrated having been with CICM for ten years, starting off as a parttime<br />
receptionist progressing into the Membership and Support Services department. Her<br />
main focus is contacting CICM members in a retention, feedback, updating and informing<br />
capacity. She also assists the Head of Member Engagement looking after branch support<br />
from providing member information, updating member records, to contacting members<br />
to generate interest in upcoming branch events. Lindsay lives with her husband and two<br />
children in Rutland and is interested in renovating properties, exercise, singing, seeing live<br />
bands, comedy and useless trivia.<br />
The Recognised Standard / www.cicm.com / <strong>October</strong> <strong>2017</strong> / PAGE 25
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