Connect Housing - Annual Review 2017

Annual Review
Being part of a
neighbourly community
MATTERS
Supporting communities has always been at the heart of what we do. We want
to help people to create for themselves the lives and neighbourhoods that they
want. We see our purpose as being a community anchor – supporting people and
places to be the best they can be.
Delivering a new
approach matters
Last year we set out
our plans for a new
approach to the work
we do in communities
and established a new
Neighbourly Places Team
to deliver this.
We now have six
Community Housing
Officers who look after
local patches and have
a regular presence in their
communities. They manage
smaller areas than in the
past which means they
have more time to get
to know local tenants
better, deal with general
enquiries and help build
community partnerships.
Listening to tenants
matters
Customer insight is
essential to making sure
this neighbourly places
approach works – we
want to listen to tenants
and find out more about
what it is like living in
neighbourhoods and
what their hopes for
their community are.
We have started visiting
tenants and having ‘kitchen
table’ conversations, finding
out their experiences over
a cup of tea. The information
we are gathering will
be used to help identify
ways we can help increase
satisfaction and involvement
in communities.
Tackling anti-social
behaviour matters
Our new approach to
neighbourly places
encourages neighbours
to be more considerate
and tolerant of each other
and try to resolve issues
for themselves. For cases
of anti-social behaviour
(ASB) that are more serious,
our dedicated Tenancy
Enforcement Officer will
work with tenants through
the process.
47 days is the average time
currently taken to resolve
a new ASB case.
100% of all ASB cases were
responded to within our
target response times.
We’re pleased to have the new Neighbourly Places Team up and
running and are looking forward to working closely with them.
Keep an eye out, as you should see their presence where you live.
Make sure you speak to them if you see them out and about and
let them know what is important to you.
Extract from the CRF Chair report
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