04.01.2018 Views

2016 Grand Valley Power Annual Report

2016 Grand Valley Power Annual Report

2016 Grand Valley Power Annual Report

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

80<br />

YEARS<br />

GRAND VALLEY RURAL POWER LINES, INC.<br />

ANNUAL REPORT<br />

1936-<strong>2016</strong>


PRESIDENT’S REPORT<br />

BY JOHN<br />

GORMLEY<br />

At our annual meeting this year, <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong><br />

(GVP) will begin its 80th year of providing electrical power to<br />

its members. While the pace of change seems to increase<br />

each year, <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong> continues striving to meet its<br />

mission of providing reliable, safe, cost-effective power to<br />

its members. It has been an honor and privilege for me to<br />

serve as GVP Board President this past year. Your Board<br />

of Directors and the staff of GVP have been working hard to<br />

make sure GVP continues to provide our members with the<br />

hometown service they have come to appreciate.<br />

In addition to GVP’s most critical job of providing reliable<br />

power to our members, GVP has had numerous other<br />

accomplishments during the past year. Most importantly, the<br />

Board of Directors and staff updated the strategic plan for<br />

GVP with the help of Kevin Sump, a former co-op general<br />

manager and frequent instructor of National Rural Electric<br />

Cooperative Association Director education courses.<br />

GVP’s highest priority strategic planning initiative is to<br />

work on the development of a technology plan to address<br />

the future needs of the co-op in the areas of AMI (Advanced<br />

Metering Infrastructure), SCADA (Remote monitoring and<br />

switching technology), radio communications, battery<br />

storage, cyber security and other issues arising as technology<br />

advances. This strategic initiative will help us improve service<br />

and efficiency in the years ahead.<br />

The Board of Directors, co-op staff and employees are<br />

also working on updating the co-op’s mission statement. The<br />

Board discussed term limits for directors and reviewed other<br />

director policies. Term limits for directors were implemented<br />

by the Board at our June meeting.<br />

The strategic planning session also identified the need to<br />

complete an evaluation of our distribution system limitations<br />

and continue to identify potential physical threats and system<br />

vulnerability.<br />

In the financial arena, the strategic planning effort<br />

acknowledged that <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong> has taken significant<br />

steps to improve its financial performance in areas of longterm<br />

debt restructuring, capital credit retirements, equity<br />

management and retail rates. We acknowledged that<br />

external issues and factors will continue to put pressure<br />

on the company’s ability to maintain our strong financial<br />

position. The current Board and management will continue<br />

to explore opportunities to improve operating efficiencies<br />

and shared service arrangements with other cooperatives<br />

and organizations. GVP will also review retail rate structures<br />

to assure the price our members pay for power is fair and<br />

recovers the costs our members impose on the system.<br />

In the human resources arena, GVP will continue to work<br />

on development of succession plans for not only our general<br />

manager but key employees in the organization and will also<br />

continue to evaluate employee compensation and benefits to<br />

ensure that our staff is fairly compensated and incentivized to<br />

continue their good work.<br />

The Board of Directors also used Kevin Sump to<br />

perform a board assessment to insure that the Board of<br />

Directors is properly focused on its responsibilities and the<br />

lines of communication between the Board and staff are<br />

open to provide a healthy and informed dialogue concerning<br />

management of the company. The Board of Directors believes<br />

both the strategic planning session and board assessment<br />

were a success.<br />

This year also saw the expansion of the <strong>Grand</strong> <strong>Valley</strong><br />

<strong>Power</strong> / Grid Alternatives low-income community solar project,<br />

which was built last year. The expansion project provided for<br />

a build out of an additional seventy-one (71) KW of capacity in<br />

the community solar project at a favorable price. This project<br />

has been a great benefit to a number of our lower income<br />

members and has garnered national attention for <strong>Grand</strong><br />

<strong>Valley</strong> <strong>Power</strong> for the foresight and success of the project. I<br />

would like to thank all the staff members and volunteers that<br />

worked so hard to make the project a success.<br />

GVP, with the assistance of Maves Construction, also<br />

designed and built a storage shelter for our mobile substation.<br />

The shelter provides protection for one of our most important<br />

backup assets and also provides an indoor location to provide<br />

maintenance and upkeep when needed.<br />

GVP revamped its scholarship program this year. The<br />

Board of Directors feels that the scholarship program is one<br />

of the most important ways GVP gives back to the community<br />

each year. With the increased cost of secondary education,<br />

the Board of Directors felt that an increase in the amount of<br />

scholarships this year was appropriate. The Jack Broughton<br />

CMU Scholarship was increased from $1,000 to $2,000 per<br />

year. This scholarship is renewable for a total of 4 years.<br />

Six GVP one-time scholarships of $1,500 per year were also<br />

approved. GVP continues to award an electrical line worker<br />

scholarship of $2,000 and added an additional Western<br />

Colorado Community College scholarship of $1,500 this<br />

year. Our scholarship program is funded by unclaimed capital<br />

credits, as allowed by state law. This is a great way to put<br />

these funds to work for our community.<br />

GVP also revamped the scholarship selection process<br />

by appointing a committee of GVP members and local<br />

retired educators composed of Sandra Haulman, Mark Vana,<br />

Ruby McCall, Dave Bristol and Jon Bilbo to help award the<br />

scholarships. They reviewed scholarship applications and<br />

we believe came up with an excellent group of scholarship<br />

recipients this year. Thanks to them for their valuable<br />

assistance. The scholarship recipients will be recognized at<br />

our annual meeting.<br />

GVP continued our support of the <strong>Grand</strong> Junction<br />

Economic Partnership. The Board of Directors and<br />

management believe that <strong>Grand</strong> Junction Economic<br />

Partnership continues to provide a critical service to the <strong>Grand</strong><br />

<strong>Valley</strong> in recruiting and expanding businesses to diversify<br />

our economic base. GVP director Tom Benton and General<br />

Manager Tom Walch both serve on the <strong>Grand</strong> Junction<br />

Economic Partnership Board of Directors, with Tom Benton<br />

serving as the President this year. I thank both gentlemen for<br />

their efforts in this regard.<br />

In January of <strong>2016</strong>, GVP’s long time attorney Gregg<br />

Kampf of Hoskin, Farina & Kampf, P.C. was recognized as the<br />

<strong>Grand</strong> Junction Chamber of Commerce Citizen of the Year.<br />

The entire Board extends congratulations to Gregg for this<br />

well-deserved honor and for all his efforts toward making the<br />

<strong>Grand</strong> <strong>Valley</strong> a better place to live.<br />

On behalf of the Board of Directors, I would like to thank<br />

our great staff for all they do to “keep the lights on” and give<br />

our members that hometown connection. I would also like to<br />

say goodbye and thank you to Tom Benton, who is retiring<br />

from the Board of Directors after six years. His insights and<br />

financial acumen will be missed on the Board.<br />

I would like to conclude by reminding all of our members<br />

that the Board of Directors and management value your input<br />

and opinions on issues facing them and <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong>.<br />

I would encourage each member to contact a member of<br />

the Board of Directors or Tom Walch at any time should you<br />

have questions or concerns about the operations at GVP.<br />

Your thoughts and ideas are critical to our on-going success.<br />

Thank you for being a part of <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong>.


GENERAL MANAGER’S REPORT<br />

If we travelled back 80 years in time, and could view the<br />

<strong>Grand</strong> <strong>Valley</strong> back in 1936, we would see several ambitious<br />

Fruita farmers trying to figure out how to take advantage of a new<br />

rural electrification program being promoted by the Roosevelt<br />

administration. Their friends in the cities already enjoyed<br />

the benefits of electricity: electric lighting that eliminated the<br />

need for dirty kerosene lanterns, labor saving electric stoves,<br />

washing machines, refrigerators and electric pumps for their<br />

wells. These visionaries wanted this same quality of life on their<br />

farms. They determined that the best way to get started was to<br />

gather applications and collect funds to cover start-up expenses.<br />

They figured that $5.00 per application should be enough to get<br />

the ball rolling. So these ambitious, visionary leaders scattered<br />

across the Lower <strong>Valley</strong>, trying to convince their friends and<br />

neighbors to scrape together five bucks to help Colorado’s first<br />

rural electrification program get off the ground. By August, they<br />

had enough momentum to file papers with the Secretary of State<br />

officially forming <strong>Grand</strong> <strong>Valley</strong> Rural <strong>Power</strong> Lines, Inc., and our<br />

organization was born!<br />

Fast forward to <strong>2016</strong>, and the fledgling utility those farmers<br />

started has grown to a company with more than $85 million in<br />

assets, serving over 18,000 meters! In previous reports, I have<br />

described <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong> as an enduring success story.<br />

For my annual report this year, I am pleased to say that we have<br />

extended this success another year. The traditional metrics for the<br />

year ending December 31, 2015 bear this out:<br />

• The cooperative has maintained its strong financial position.<br />

Margins, while down from the previous year, still topped $1.5<br />

million. Equity remained stable at 34.9 per cent. During the<br />

year, <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong> refinanced $19 million of Rural<br />

Utilities Service debt. This will save about $4 million over the<br />

life of the debt.<br />

• System reliability marks remained robust. In 2015 <strong>Grand</strong><br />

<strong>Valley</strong> <strong>Power</strong> reported an excellent System Average<br />

Interruption Duration Index (SAIDI) of 56.847 minutes. This<br />

indicates that our consumer outage minutes were about 40<br />

per cent lower than average – one of the top marks in the<br />

state.<br />

• <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong> continues to be a national and state<br />

leader in promoting the cost effective use of renewable<br />

energy. Again, renewables comprised almost 26 percent of<br />

all energy delivered to GVP consumers. Our cooperative is<br />

the unquestioned leader in making clean renewable energy<br />

accessible to low income consumers, as we developed and<br />

then expanded the nation’s first community solar installation<br />

dedicated to serving low income consumers.<br />

• Our owners - member cooperative’s of our cooperative share<br />

in the organization’s financial success. In 2015 over $1.5<br />

million dollars in patronage capital was returned to <strong>Grand</strong><br />

<strong>Valley</strong> <strong>Power</strong> members. In our 80 years of existence, this<br />

is the highest annual capital credit retirement we have ever<br />

recorded.<br />

• Consumers continue to give our workforce high marks for<br />

quality of customer service. Follow-up surveys were directed<br />

to consumers dealing with <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong> service<br />

planners, servicemen, and construction crews in 2015. Out of<br />

46 consumers who rated the cooperative’s service, 44 gave<br />

our representatives five stars – the highest rating possible!<br />

(The other two respondents gave our service four-stars – the<br />

next highest rating.)<br />

• Perhaps most significantly, we achieved these results while<br />

keeping <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong>’s retail rates at or below the<br />

midpoint for Colorado rural electric cooperatives.<br />

While there is good news is these results, we know that current<br />

success doesn’t guarantee future results. It won’t be easy to<br />

navigate the stormy waters of change that lie ahead of us. Some<br />

of these changes will fundamentally transform the way electric<br />

utilities operate:<br />

• For decades, the primary source of electric energy has been<br />

coal-fired generation stations. As we can all see – whether<br />

we like it or not – this source of generation is on the way<br />

out. Its successors – solar, wind and natural gas sourced<br />

electric generation – will be challenged to match King Coal’s<br />

legacy of affordable and reliable energy. These other sources<br />

of electricity present cost, volatility and intermittency issues,<br />

along with their own distinct environmental concerns.<br />

• The way <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong>’s distribution grid is used<br />

is changing. With increasing frequency, consumers are<br />

generating excess energy from rooftop solar installations<br />

and using their connection to our grid to sell it back to the<br />

cooperative in accordance with Colorado’s net metering law.<br />

This presents system operation and safety challenges which<br />

have been managed effectively so far. A more immediate<br />

concern is the rate impact of this development. Utilities<br />

will have to focus increased attention on rates to maintain<br />

fairness and ensure that all consumers bear the costs that<br />

they impose on the distribution system.<br />

• Advances in technology should help utilities operate more<br />

efficiently, and promise to give electric consumers more<br />

control and more choices than ever before. But technological<br />

opportunities come with a price tag. The cost can be much<br />

greater for utilities that make the wrong decisions with<br />

respect to these opportunities.<br />

• Utilities – even small electric cooperatives like <strong>Grand</strong> <strong>Valley</strong><br />

<strong>Power</strong> – face growing threats from evildoers who would do<br />

us harm. These threats include cyber-attacks on computer<br />

networks, physical theft, vandalism and even terrorism. We<br />

must take all reasonable steps to protect our cooperative<br />

from these threats.<br />

Meeting the challenge of change means that, in some areas,<br />

we will have to change the way we do business. We will do so<br />

when it is necessary. But even as we change, we will stick to the<br />

core principles and values that have enabled <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong><br />

to succeed for the last eight decades. Our cooperative structure<br />

helps us do this. We have a locally elected board of directors that<br />

is accountable to the member-owners of the cooperative. This<br />

board takes its responsibility for providing effective direction and<br />

oversight very seriously. We have hometown employees who take<br />

pride in providing exceptional service. Everyone in the organization<br />

understands that <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong> has an important role to play<br />

in our local communities. Everyone in the organization understands<br />

that delivering value entails a lot more than just delivering kilowatt<br />

hours. This is where our focus will remain: delivering value to<br />

<strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong>’s member-owners!<br />

BY TOM<br />

WALCH


STATEMENT OF OPERATIONS & PATRONAGE CAPITAL<br />

FOR THE YEARS ENDED DECEMBER 31, 2015 AND 2014<br />

GRAND VALLEY RURAL POWER LINES, INC.<br />

2015 2014<br />

TOTAL OPERATING REVENUE<br />

Electric energy revenue $30,223,152 $30,446,671<br />

Other Operating Revenue 242,227 248,183<br />

Total Operating Revnue $30,465,379 $30,694,854<br />

OPERATING EXPENSES:<br />

Cost of <strong>Power</strong> Purchased 17,406,439 16,683,287<br />

Operating Expenses - Transmission 9,830 57,762<br />

Operating Expenses - Distribution 2,161,765 2,024,132<br />

Maintenance of Distribution Plant 807,991 712,562<br />

Accounting and Collection Expenses 1,204,975 1,161,997<br />

Other Customer Expenses 353,656 412,704<br />

Administrative and General 2,086,882 2,126,424<br />

Depreciation 2,325,123 2,289,074<br />

Taxes 797,851 759,187<br />

Interest on Long Term Debt 1,735,917 1,869,817<br />

Interest Expense - Other 712 717<br />

Other Deductions 127,686 225,321<br />

Total Operating Revenue Deduction $29,018,827 $28,322,984<br />

Electric Operating Margin 1,446,552 2,371,870<br />

Non-Operating Margin<br />

Interest Income 42,679 37,606<br />

Other Non-Operating Income 7,409 664,155<br />

Total Non-Operating Margin 50,088 701,761<br />

Cooperative Capital credits 65,571 146,809<br />

Net Margins for Period $1,562,211 $3,220,440<br />

PATRONAGE CAPITAL at Beginning of Year 25,251,865 23,551,500<br />

Subtotal 26,814,076 26,771,940<br />

Less Retirement of Capital Credit (1,538,727) (1,520,075)<br />

PATRONAGE CAPITAL at End of Year $25,275,349 $25,251,865<br />

WHERE REVENUE<br />

DOLLARS COME FROM<br />

EXPENSES<br />

RESIDENTIAL 65%<br />

COMMERCIAL & INDUSTRIAL 33%<br />

IRRIGATION & OTHER 1%<br />

WHOLESALE POWER COST 57.1%<br />

ADMIN & GENERAL 12.0%<br />

OPERATIONS & MAINTENANCE 9.8%<br />

DEPRECIATION 7.6%<br />

TAXES 2.6%<br />

INTEREST 6.1%<br />

OPERATING MARGINS 4.7%


BALANCE SHEET<br />

GRAND VALLEY RURAL POWER LINES, INC.<br />

AS OF DECEMBER 31, 2015 AND 2014<br />

ASSETS 2015 2014<br />

UTILITY PLANT<br />

Electric plant 85,771,806 83,812,656<br />

Construction Work in Progress 1,920,729 1,099,838<br />

87,692,535 84,912,494<br />

Less: Accumulated Depreciation 22,066,420) (20,145,578)<br />

Total Utility Plant 65,626,115 64,766,916<br />

INVESTMENTS 1,385,815 1,345,301<br />

CURRENT ASSETS<br />

Cash and Cash Equivalents 2,153,675 1,723,611<br />

Temporary Cash Investments 750,000 397,000<br />

Receivables (less provisions for uncollectable 4,207,202 4,330,824<br />

accounts of $71,000 in current period &<br />

$65,000 in prior period)<br />

Materials 1,835,538 1,838,452<br />

Other Current Assets 68,591 64,641<br />

Total Current Assets 9,015,006 8,354,528<br />

DEFERRED Charges 1,505,384 1,773,464<br />

TOTAL ASSETS 77,532,320 76,240,209<br />

EQUITIES AND LIABILITIES<br />

CAPITAL EQUITIES<br />

Patronage capital 25,275,349 25,251,865<br />

Other equities 1,387,858 1,271,717<br />

Accumulated Comprehensive (loss) (36,900) (36,700)<br />

Total 26,626,307 26,486,882<br />

LONG-TERM LIABILITIES<br />

Mortgage Notes 43,433,539 42,482,128<br />

Less: Current Maturities (1,359,000) (1,385,000)<br />

Total Long -Term Debt 42,074,539 41,097,128<br />

OTHER LONG TERM OBLIGATIONS 632,800 654,629<br />

CURRENT LIABILITES:<br />

Current maturities of long-term debt 1,359,000 1,385,000<br />

Accounts payable 1,897,555 1,973,330<br />

Accrued Interest Payable 88,795 95,277<br />

Accrued taxes 904,356 822,136<br />

Other Current Liabilities 1,959,065 1,844,307<br />

Total Current Liabilities 6,208,771 6,120,050<br />

DEFERRED CREDITS 1,989,903 1,881,520<br />

TOTAL LIABILITIES & CAPITAL 77,532,320 76,240,209<br />

AVERAGE CONSUMER COST PER KWH<br />

CUSTOMERS PER MILE OF LINE<br />

0.14<br />

0.13<br />

12<br />

KWH COST<br />

0.12<br />

0.11<br />

0.10<br />

0.09<br />

0.08<br />

0.07<br />

0.06<br />

0.05<br />

0.04<br />

0.03<br />

CONSUMERS/MILE<br />

11<br />

10<br />

9<br />

8<br />

7<br />

6<br />

0.02<br />

5<br />

0.01<br />

0.00<br />

2001 2003 2005 2007 2009 2011 2013 2015<br />

4<br />

1966 1971 1976 1981 1986 1991 1996 2001 2005 2010 2015<br />

YEAR<br />

YEAR


OUR YOUTH<br />

Marta Morris<br />

Palisade High School<br />

Sean Diehl<br />

Central High School<br />

Carolena Campos<br />

<strong>Grand</strong> Junction High School<br />

Maia Honeycutt<br />

<strong>Grand</strong> Junction High School<br />

attending<br />

Marian University<br />

attending<br />

University of Northern Colorado<br />

attending<br />

Colorado Mesa University<br />

attending<br />

University of Northern Colorado<br />

Cody VanWinkle<br />

Fruita Monument High School<br />

Miranda Raines<br />

Fruita Monument High School<br />

Dakotah Matarozzo<br />

Jack Broughton/CMU<br />

Sanford Atkinson<br />

Palisade High School<br />

attending<br />

University of Wyoming<br />

attending<br />

Evergreen State College<br />

Scholarship<br />

Plateau <strong>Valley</strong> High School<br />

<strong>2016</strong> Youth Leadership Camp<br />

SERVICE<br />

AWARDS<br />

EMPLOYEES<br />

Scott Bradley —35 years Cathy Gledhill – 35 years Darrell Gilbert – 25 years<br />

Serviceman Manager of Finance Mapping Technician<br />

Steve Don – 25 years Pat Kanda – 25 years Cindy Roling —10 years<br />

Manager of Engineering Staff Accountant Operations Dispatcher<br />

Derek Elder – 10 years Laurie Miles – 10 years Crystal Adams —10 years<br />

Manager of Member Services Consumer Account Rep Consumer Account Rep<br />

Tony Ippolito – 10 years Matt Mason – 5 years Seth Casorla —5 years<br />

Service Planner Journeyman Lineman Journeyman Lineman


BOARD OF DIRECTORS<br />

John Gormley<br />

President<br />

<strong>Grand</strong> Junction<br />

Rod Martinez<br />

Vice President<br />

<strong>Grand</strong> Junction<br />

Bill Rooks<br />

Secretary/Treasurer<br />

Orchard Mesa<br />

Tom Benton<br />

Member<br />

<strong>Grand</strong> Junction<br />

Dennis Haberkorn<br />

Member<br />

Appleton<br />

Don McClaskey<br />

Member<br />

Loma<br />

James O’Connor<br />

Member<br />

Fruita<br />

Bob Saunders<br />

Member<br />

Mack<br />

Sylvia Spangler<br />

Member<br />

Collbran<br />

ELECTION OF DIRECTORS<br />

This year there are two candidates running to fill three director positions. The candidates certified by<br />

the election supervisory committee and the board of directors are incumbents Rod Martinez and Sylvia<br />

Spangler.<br />

Since there is not a contested election this year, the Board of Directors has determined not to have a mail<br />

ballot. Directors will be elected by the members present at the annual meeting, in accordance with the<br />

cooperative’s bylaws.


YOUR ANNUAL MEETING<br />

The <strong>Annual</strong> meeting of <strong>Grand</strong> <strong>Valley</strong> <strong>Power</strong> will be held on<br />

August 4, <strong>2016</strong> beginning with registration and dinner at<br />

5:30 in the Ballroom of the University Center at Colorado<br />

Mesa University.<br />

PRSRT STD<br />

US POSTAGE<br />

PAID<br />

GRAND JCT. CO<br />

PERMIT 1<br />

The map below shows the parking garage next to the<br />

University Center. Access to the garage is off 12th Street<br />

between Elm and Kennedy Avenues. Easiest access is to<br />

travel south on 12th Street to the garage entrance.<br />

FFA students will be on hand to assist with parking and<br />

help direct attendees to the meeting room.<br />

MEETING ROOM<br />

PO Box 190<br />

<strong>Grand</strong> Junction, CO 81502-0190<br />

Phone 970.242.0040<br />

PROGRAM & AGENDA<br />

NOTICE OF ANNUAL MEETING<br />

By order of the Board of Directors, notice is<br />

hereby given that the annual meeting of the<br />

stockholders of <strong>Grand</strong> <strong>Valley</strong> Rural <strong>Power</strong><br />

Lines, Inc. will be held at Colorado Mesa<br />

University in the University Center Ballroom,<br />

<strong>Grand</strong> Junction, County of Mesa, Colorado<br />

on Thursday, August 4, <strong>2016</strong> at 6:30 P.M., for<br />

the purpose of electing a Board of Directors<br />

as provided by the bylaws and the transaction<br />

of all business which may be properly<br />

brought before an <strong>Annual</strong> Meeting. Dated at<br />

<strong>Grand</strong> Junction, Colorado, this 16th day of<br />

September, A.D., 2015.<br />

AUGUST 4, <strong>2016</strong><br />

5:30 p.m. – 6:30 Registration & Dinner<br />

6:30 p.m. – 7:30 Business Meeting<br />

1. <strong>Report</strong> on the number of shareholders present in person to<br />

determine the existence of a quorum.<br />

2. Reading of notice of the meeting and proof of publication.<br />

3. Approval of minutes of previous meeting.<br />

4. Presentation of reports of President and General Manager.<br />

5. Election of directors.<br />

6. Unfinished business.<br />

7. New business.<br />

8. Adjournment of formal business meeting.<br />

9. Drawing for door prizes.

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!