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4 Coach Culture So, with that information, why don’t more companies build a coaching culture? The top three factors cited for not implementing a coaching culture are: • a lack of time • inability to measure return on investment (ROI) • funding
Introduction 5 In this book, we’ll cover The What, The Why, The Options and The How of building a coaching culture. We’ll demonstrate that creating a coaching culture will save you and your leaders time, increase your employee engagement (productivity, profitability, and employee retention) and that the savings from these results alone will fund the coaching program. And for those of you who want more proof? We’ll review an alternative to measuring ROI, with return on expectation (ROE). TURNOVER The turnover problem was especially fierce, and it was easy to see why. The average Joe’s day was not fun. First, he gets up with dread. He knows he’s going to work, where one of two things will happen: either he’ll enter into an ongoing battle to have his ideas heard—which is exhausting—or he will give up. He’s not even going to submit his ideas anymore. He’s checked out, but he’s still collecting his paycheck. Joe’s problem is not isolated to him. Collectively, this looks like a high turnover rate. With one such company, their turnover was at 13%, until they implemented a coaching culture. With a coaching culture, ideas are heard, curiosity and exploring are encouraged. Teams move from “I” to “We.” When employees start checking out, or productivity slips, instead of avoiding it, leaders step in and ask how things are going—is everything ok at home? What can I do to encourage your innovation? When the leaders at Joe’s company experienced coaching for themselves, they saw the benefits and made the determination to expand the program to every employee. The whole organization was trained in coaching
Page 1: COACH CULTURE A PLAYBOOK FOR WINNIN
Page 5 and 6: COACH CULTURE A PLAYBOOK FOR WINNIN
Page 7 and 8: ACKNOWLEDGMENTS Many people were in
Page 9: Acknowledgments vii For Jim DuPree,
Page 12 and 13: CHAPTER 6: INTERNAL COACHING.......
Page 14 and 15: 2 Coach Culture incompetent if you
Page 18 and 19: 6 Coach Culture skills. With their
Page 20 and 21: 8 Coach Culture When employees answ
Page 22 and 23: 10 Coach Culture that if they work
Page 24 and 25: 12 Coach Culture a move to a new ci
Page 26 and 27: 14 Coach Culture THE HEADLINE TEST
Page 28 and 29: 16 Coach Culture A coach plays a lo
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Page 32 and 33: 20 Coach Culture Campbell (see refe
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Page 37: PART I: THE WHAT
Page 40 and 41: 28 Coach Culture I like to think of
Page 42 and 43: 30 Coach Culture There was a time p
Page 44 and 45: 32 Coach Culture Another part of th
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