Awards Book

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38KM + AND COUNTING Aboratum simentis aut laborporios audae conest debitNienitatet reius incil ilique prae nim qui coreriaeria nis aperupt iusaperum ium que ipicienist, sitas et re volecumqui vendigent qui ratectur apera. voloritatur? Quis sandi aspici di repudiaerum fugitiatia pror re dolupta temolor. PAGE - 8
MAC UNDERWOOD GENERAL MANAGER We established our Strategic Plan in August 2012, it is centered around seven of the Ten Attributes of Effective Utility Management, which include: 1) providing the highest-quality water; 2) being recognized as financially viable and fiscally prudent; 3) recruiting, developing, and retaining a high performing and innovative workforce; 4) enhancing customers’ and stakeholders’ understandings; 5) configuring and implementing efficient business systems; 6) optimizing financial resources, and 7) developing new sources of revenue. Management, staff, and the board have all embraced the strategic plan and are working to accomplish our key goals. Vision “Birmingham Water Works Board (BWWB’s) vision is to be recognized locally and nationally for providing the highest-quality water to our customers by focusing on customer service, innovation, fiscal responsibilities, and sustainable growth.” Our customers and stakeholders give us high marks for our water quality, fiscal responsibility and sustainable growth. We provide water that meets all federal regulations. Our customers seem to always talk about how good our water is when compared to water on trips to the beach or out of town. Our AA bond rating shows our commitment to fiscal responsibility. Local elected officials and large industrial customers constantly see our commitment to providing an adequate supply of water for residential, commercial, and industrial use, which helps ensure the economic viability of this region. Mission “BWWB is committed to providing the highest-quality water to meet the needs and expectations of our customers and stakeholders. Our services enhance the economic, social, and environmental well-being of the communities we serve.” For many years, our driving force has been to provide the highest-quality water (meeting all federal regulations) to our customers and stakeholders. Several years ago, a study was conducted to review consumer confidence reports from across the nation and the study ranked BWWB’s water quality 5th in the nation. The study results confirmed our commitment to our core vision and mission. Our customers confirm this everyday as they consume water directly from their taps. Most restaurants in the area also serve water directly from the tap. We are positioned for future economic growth by having excess treatment capacity at our water treatment plants. We are capable of providing 185 million gallons of water each day, while the average daily delivery is 125 million gallons per day. Accomplishments We track our performance annually and this booklet highlights the numerous accomplishments achieved over the last five years. Our water treatment plants have received numerous awards, which again demonstrate our commitment to providing the highest-quality water. The Training Magazine award spotlights our commitment to developing a high performing and innovative workforce. We also continue to implement new computer systems as we become more efficient in our operations. PAGE - 9
Page 1 and 2: WORKING TOGETHER FOR OUR COMMUNITY
Page 3 and 4: A SATISFIED CUSTOMER IS THE BEST BU
Page 5 and 6: Chairman and President — Tommy Jo
Page 7: BRENDA J. DICKERSON, PH.D. First Vi
Page 11 and 12: MANAGERS T.M. “Sonny” Jones Ass
Page 13 and 14: 2016 Training Top 125 Award Ranked
Page 15 and 16: TRAINING TOP COMPANIES TRAINING AND
Page 17 and 18: ES MOUNTAIN OUR HIGHLIGHTS 38KM + A
Page 19 and 20: 38KM + AND COUNTING Aboratum siment
Page 21 and 22: 2015 • Three Year Optimized Plant
Page 23 and 24: 2015 2016 • Area Wide Optimizatio
Page 25 and 26: S RATED BEST CITY FOR DRINKING WATE

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