Awards Book

MAC UNDERWOOD
GENERAL MANAGER
We established our Strategic Plan in August 2012, it is centered around seven
of the Ten Attributes of Effective Utility Management, which include: 1) providing
the highest-quality water; 2) being recognized as financially viable and
fiscally prudent; 3) recruiting, developing, and retaining a high performing and
innovative workforce; 4) enhancing customers’ and stakeholders’ understandings;
5) configuring and implementing efficient business systems; 6) optimizing
financial resources, and 7) developing new sources of revenue. Management,
staff, and the board have all embraced the strategic plan and are working to
accomplish our key goals.
Vision
“Birmingham Water Works Board (BWWB’s) vision is to be recognized locally
and nationally for providing the highest-quality water to our customers by focusing
on customer service, innovation, fiscal responsibilities, and sustainable
growth.”
Our customers and stakeholders give us high marks for our water quality, fiscal
responsibility and sustainable growth. We provide water that meets all federal
regulations. Our customers seem to always talk about how good our water is
when compared to water on trips to the beach or out of town. Our AA bond
rating shows our commitment to fiscal responsibility. Local elected officials
and large industrial customers constantly see our commitment to providing an
adequate supply of water for residential, commercial, and industrial use, which
helps ensure the economic viability of this region.
Mission
“BWWB is committed to providing the highest-quality water to meet the needs
and expectations of our customers and stakeholders. Our services enhance the
economic, social, and environmental well-being of the communities we serve.”
For many years, our driving force has been to provide the highest-quality water
(meeting all federal regulations) to our customers and stakeholders. Several
years ago, a study was conducted to review consumer confidence reports from
across the nation and the study ranked BWWB’s water quality 5th in the nation.
The study results confirmed our commitment to our core vision and mission.
Our customers confirm this everyday as they consume water directly from their
taps. Most restaurants in the area also serve water directly from the tap. We are
positioned for future economic growth by having excess treatment capacity at
our water treatment plants. We are capable of providing 185 million gallons of
water each day, while the average daily delivery is 125 million gallons per day.
Accomplishments
We track our performance annually and this booklet highlights the numerous
accomplishments achieved over the last five years. Our water treatment plants
have received numerous awards, which again demonstrate our commitment to
providing the highest-quality water. The Training Magazine award spotlights
our commitment to developing a high performing and innovative workforce.
We also continue to implement new computer systems as we become more
efficient in our operations.
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