Cedar Bear Promotional Examples

Same Day Shipping/Rush Orders/Expedited Shipping:
A Rush Order must be received by 10:00 a.m. MT (Mountain Time) to go out same day.
USPS does not offer a true-overnight from our manufacture location.
UPS does offer true-overnight shipping from manufacture location.
Rush Order requests for same day shipping are only available for products in the sizes that are on
the most current Standard Wholesale Price List/Order form. (Special Order items and sizes not on the
Standard Price List/Order Form require Special Bottling and are not available for same day shipping.)
Expedited Shipping Orders must be Prepaid in full.
Cedar Bear is not responsible for Freight or Parcel Company not meeting their delivery schedule.
Returns: No returns to Cedar Bear without RMA
RMA (Return Merchandise Authorization) number must be obtained from Cedar Bear before product
is to be returned to Cedar Bear for any reason. Unauthorized merchandise returns (e.g. not accompanied
with a RMA number) will not be eligible for product credit.
If product is returned for product quality issues, Please detail product’s problem in a written document
accompanying the returned product for Cedar Bear to investigate and review.
If product is being returned for product credit or replacement, returned product must be received by
Cedar Bear unbroken and unopened and within expiration date to be accepted. No RMA or product credit
will be issued for product that is past the expiration date on the label.
20% restocking fee will be applied, (unless product is returned for Product Quality Issues).
No cash refunds and/or credit card charge backs will be given for returned merchandise.
Customer Returns:
Historically, store accounts report very few customer returns of Cedar Bear products, but they do
occasionally happen. For stores that have a money back guarantee to their retail customers, CBN will give
product credit (to be applied to a future order) for customer returns when the following information is
provided:
Fax 435-722-6607, or email sales@cedarbear.com: Product Name, Size, Lot Number, Expiration Date,
date and reason for customer return. Returns for PRODUCT QUALITY ISSUES must be returned to
Cedar Bear under RMA policy above.
Request for credit on Customer Returns must be received by Cedar Bear within the month of the
return.
Product Credit given for Customer Returns will be for the wholesale price that was paid for the
product.
Cedar Bear Naturales
P.O. Box 158, 1407 E HW 40,
Roosevelt, UT 84066
Website: www.cedarbear.com
Call: 888-854-3727
Email: sales@cedarbear.com