Express_Healthcare__February_2018

TRADE AND TRENDS
DaVita is a community first
and a company second. Can
you please elaborate on the
community-based
approach of DaVita and
how it gets reflected in the
way patients are treated?
DaVita, which is Italian for
‘giving life’, is committed to
providing quality dialysis
care in India. A communitybased
approach forms the
spirit of DaVita and we take
pride in the way we care for
each other, our patients and
our communities. Our Core
Values – Service Excellence,
Integrity, Team, Continuous
Improvement,
Accountability, Compassion
and Ananda – are our beliefs
and guiding principles that
enable and encourage us to
make the right decisions and
deliver industry-leading care
to our patient community.
Our ‘Zero Compromise
Dialysis’ policy reflects in our
holistic approach to dialysis
treatment with extensive
patient counselling,
integrated treatment plans
covering dietary
management, anaemia
management, vaccinations
and other medication
management as well as
individualised improvement
plans for patients.
As part of giving back to
the community, we offer
education about Chronic
Kidney Disease and ways to
prevent it via education
camps as well as running nocost
kidney screening
programmes. Bridge of Life
(BOL) is an international
non-profit organisation,
founded by DaVita, working
to improve health, wellness
and vitality. BOL’s mission is
to improve kidney care in
underserved areas of the
world. We partner with them
to help raise funds as well as
provide volunteers for their
missions.
What, according to you, are
the global practices in
DaVita which set you apart
from other dialysis
providers in India?
We rely on three important
parameters to ensure quality
dialysis services:
Well-designed policies and
protocols
◗ Patient comfort
◗ Infrastructure
◗ Policies and protocols: We
are committed to implement
global best practices in
healthcare including topnotch
infection-control
protocols. Our operations are
driven by policies and
protocols defined by experts
in nephrology and
customised to Indian
conditions. We have a
dedicated clinical services
team focused on patient
satisfaction and tracking
clinical outcomes.
Patient comfort: DaVita
strives to improve patients'
quality of life by innovating
clinical care and offering
integrated treatment plans.
We believe in attentive and
compassionate care and have
several patient comfort
facilities including dialysis
recliners and individual TV
screens.
Infrastructure: We
monitor electronic patient
data in real time, enabling us
to take corrective measures
to mitigate harms from the
physiological changes that
occur during dialysis. We
have state-of –the-art
machines with data-capture
facility, bringing in expertise
from DaVita USA and quality
RO plants.
How many new
partnerships are expected
in 2018? What message
would you like to share
with prospective hospital
partners?
In India, we aim to focus on
improving the overall
standard of dialysis care in
the country. To that extent,
we would like to work with
like-minded and valuealigned
hospital partners. We
prioritise quality care over
rapid expansion and, thus,
have no numerical target in
mind; we will open centres
and work with partners
based on the above
objectives. We are invested in
improving clinical outcomes
for our patients.
Any interesting update you
would like to share with the
readers?
Kidney disease is likely to
affect 1 in 10 Indians.
However, the awareness
about its seriousness
remains low, at only 7 per
cent of the total population.
Hence, it is important to
detect kidney disease risk
factors early on, so that
adequate treatment can be
provided, and progression of
ESRD can be mitigated.
Keeping these objectives in
mind, we recently
collaborated with ‘Spreading
Hope’, a non-profit
foundation, to start a pan-
India drive on kidney
awareness and organ
donation.
Spread across 11 cities
covering 9,000 kilometres,
the initiative was focussed on
increasing awareness on
kidney disease through
classroom-type sessions and
no-cost kidney screenings.
Kidney disease is a silent
killer and there has not been
enough cognizance about it in
India. This collaboration is a
small step towards raising
the awareness level and
dispelling widespread notions
about renal problems.
About DaVita Care India
Private Limited
DaVita Care India Private
Limited is a part of DaVita
Inc., a Fortune 500®
company, and a leading
provider of kidney care in
India, delivering dialysis
services to patients with
chronic kidney failure and
end-stage renal disease. As
of October 2017, DaVita Care
India Private Limited serves
over 1600 dialysis patients
across 25 centers in 13 cities.
For more information, please
visit DaVita.in.
About DaVita Inc
DaVita Inc., a Fortune 500®
company, is the parent
company of DaVita Kidney
Care and DaVita Medical
Group. DaVita Kidney Care is
a leading provider of kidney
care in the United States,
delivering dialysis services to
patients with chronic kidney
failure and end-stage renal
disease. As of September 30,
2017, DaVita Kidney Care
operated or provided
administrative services at
2,470 outpatient dialysis
centers located in the United
States serving approximately
218,200 patients. The company
also operated 230 outpatient
dialysis centers located in 11
countries outside the United
States. DaVita Medical Group
manages and operates medical
groups and affiliated physician
networks in California,
Colorado, Florida, Nevada,
New Mexico, Pennsylvania and
Washington in its pursuit to
deliver excellent-quality health
care in a dignified and
compassionate manner.
DaVita Medical Group's
teammates, employed
clinicians and affiliated
clinicians provided care for
approximately 1.7 million
patients. For more
information, please visit
DaVita.com/About.
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EXPRESS HEALTHCARE
February 2018