CCMA_ACCLM_2018
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MARP Booklet<br />
When to issue the MARP booklet ?<br />
• When sending an SFS to a Pre-arrears borrower or to an arrears borrower<br />
• When arrears arise on a borrower’s mortgage account and remain outstanding 31 calendar<br />
days from the date the arrears arose, we must issue a letter informing them of their arrears<br />
position.<br />
• If requested by a borrower at any stage, a copy of the booklet should be sent out with the<br />
standard template cover letter (Copy on SharePoint)
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