CCMA_ACCLM_2018
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MARP Process<br />
1 2 3 4<br />
STAGE 1<br />
STAGE 2<br />
STAGE 3<br />
STAGE 4<br />
Communication<br />
Financial Info<br />
Assessment<br />
Resolution<br />
• PEGA creates an “Into arrears<br />
reminder<br />
• CM raises a GSR to Ops to<br />
update MARP flag on PEGA.<br />
aggressive or intimidating<br />
• Documents received back<br />
complete<br />
• Review to be completed within 20<br />
• business days of receipt<br />
• Implement a TARA if appropriate<br />
• Review the documentation returned<br />
by borrower and complete<br />
assessment of the case<br />
• Refer to Credit<br />
• Decision to be communicated<br />
to borrower<br />
• Template Letters are on<br />
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