Insulate Magazine May 2018
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www.insulatenetwork.com<br />
I suppose the other thing is how innovation has changed<br />
as well in that period of time; we’ve gone from just a<br />
simple wall board to fireline, to duplex insulation and the<br />
move towards integrated systems that work together to<br />
deliver outstanding quality performance.<br />
Another major shift, is the move towards the benefits of<br />
sound insulation. Over the years many houses built suffer<br />
from poor sound insulation, particularly in semi-detached<br />
buildings and apartments.<br />
There are so many different types of insulation to keep<br />
up with the demands of the insulation<br />
market, and it is improving all the<br />
time - and yes there are leaders out<br />
there and we are one of those.<br />
playing Rugby League in Australia. I was flying home<br />
and I told one of the boys to keep a piece of paper for me<br />
from the job advertisements. I phoned up a guy called<br />
Mr Brown and said: “look, I’ve just arrived back in the<br />
UK any chance of an interview?” He answered with:<br />
“sorry mate, all the interviews are done and finished.” I<br />
said: “well look, when is the last day of interviews? He<br />
replied with tomorrow. I said: “right, where do you live?”<br />
To which he said St Ives Cambridge. Having established<br />
that he would have to travel through the Dartford Tunnel<br />
to get home, with about five hours of queues, I suggested<br />
So how would you say the technology<br />
has changed during your time within<br />
your role and within the wider<br />
industry<br />
Well, when I first started we didn’t<br />
have mobile phones we had the phone<br />
box! We’d phone in at the end of the<br />
day to see what was going on, then we<br />
had the ‘brick phone’ and that worked<br />
only in certain areas and then moving<br />
on from there, we had Kalamazoo as a<br />
reporting tool – it was a tick box basically<br />
and then that started evolving.<br />
When I started, we had three calls to<br />
make a day you’d write down what<br />
you had discussed in the car, what<br />
materials the customer was interested<br />
in purchasing and you would just send it in, on a weekly<br />
basis - not every day! The customer wouldn’t necessarily<br />
place an order with you but what they were intending to<br />
order.<br />
Another major shift, is the move towards the benefits of<br />
sound insulation. Over the years many houses built suffer<br />
from poor sound insulation, particularly in semi-detached<br />
buildings and apartments. There are so many different<br />
types of insulation to keep up with the demands of the<br />
insulation market, and it is improving all the time - and<br />
yes there are leaders out there and we are one of those.<br />
In those days the geography was so much smaller; my<br />
first patch was North West London as a Sales Representative.<br />
I got the job actually having come back from<br />
to see him at 4 o’clock, have an interview and see how it<br />
goes. I found out a lot about British Gypsum at the time<br />
and at the end of the interview, he asked if I had anymore<br />
questions to which I said: “When do I start?” And<br />
that was it, that’s how I started. But going back to your<br />
question, it’s gone from those days of having paper and<br />
just writing one or two reports, to now touching a button<br />
with laptops and iPads, and having the sales figures up in<br />
front of you in a nanosecond.<br />
In real time?<br />
Yes real-time. It’s quite incredible how it’s all changed<br />
and who knows what’s going to happen in the next ten<br />
years.<br />
www.insulatenetwork.com<br />
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