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Jo Rzymowska, Associate Vice President & General Manager, Royal Caribbean International, Azmara & Celebrity Brands Jo joined Royal Caribbean in 2005 as sales and marketing director, UK and Ireland. Sales performance has grown 25% year-on-year, and Royal Caribbean International successfully introduced the first new-build ship dedicated to the UK and Ireland market, Independence of the Seas. Jo took up her current role in 2007 taking on guest and trade services. Jo was recently nominated in Travel Weekly as one of the Top 40 Power Players in the industry. Judy Hargadon, Chief Executive, School Food Trust Judy joined the School Food Trust in 2006 prior to a 30 year career in healthcare management, with a special focus on innovation and improvement. Judy was actively involved in the Take Our Daughters to Work scheme, and chaired the trustees for five years. Her previous post was as director of New Ways of Working in the NHS Modernisation Agency, the national lead to increase productivity and improve patient outcomes. Julia Hands, Chair and Chief Executive, Hand Picked Hotels In the 10 years since the formation of Hand Picked Hotels, Julia has led the group to remarkable success including AA Hotel Group of the Year 2004-5, one of the top 10 entrepreneurs in the UK in the National Business Awards 2005, AA Hotel of the Year Scotland, won by Norton House Hotel, Edinburgh 2008-9, and Best Customer Service Programme at the Training Journal Awards 2010. Julia Sibley, Chief Executive, Savoy Educational Trust Julia became chief executive of the Savoy Educational Trust in 1998 following the sale of the Savoy Group and the release of £35m to the Trust to advance and develop education, training and qualifications in the UK hospitality industry. Under her leadership, it has supported countless individuals, educational bodies, trade associations and organisations, as well as helping to fund competitions like Springboard’s FutureChef and the Restaurant Association’s Young Chef & Young Waiter of the Year Award. Julie Southern, Chief Commercial Officer, Virgin Atlantic Airways Julie joined Virgin Atlantic in 2000 and four months later was appointed chief financial officer, steering the airline through various economic challenges faced by the industry from 9/11 to global recession in 2009. Julie was promoted to chief commercial officer in 2010. She started her career as a graduate trainee with Mars before training as a chartered accountant with PriceWaterhouseCoopers. Juliette Joffe, Founder and Director, Giraffe Restaurants Juliette launched Bistroquet restaurant in Camden in 1984. She worked front of house, husband Russel worked in the kitchen, and the restaurant attracted everyone from Spandau Ballet to Bob Hoskins. Next came Café Flo in Belsize Park in 1987, which the Joffes developed into a chain of eight and sold on in 1994. After several years in Israel, the duo returned to the UK to launch their new project, Giraffe Restaurants. In 1998 the couple launched the first Giraffe restaurant in Hampstead and, 25 Giraffe restaurants later, they still work together every day. Karen Browne, Chief Executive, William Murray Karen is a member of the marketing committee of Hospitality Action, a board member of industry networking forum Arena and a member of the steering committee of the Craft Guild of Chefs. Karen works with PACE to ensure sustainable growth for the organisation, she is part of the team that is supporting Simon Hulstone to compete in the Bocuse d’Or in Lyon and is a founder member of the Mercury Group. Karen Forrester, UK Managing Director, TGI Friday’s After 15 years with pub group Mitchells & Butlers, latterly as a divisional director, Karen joined TGI Friday’s to take on one of her biggest challenges – restoring the brand to its former glory. The last three years have seen Karen delivering record sales and guest feedback scores. She gives exceptional guidance and council to senior management teams in developing and championing the cause of front line employees and in pursuit of competitive advantage through superior service. Karen Ramirez, Chair, Association of Women Travel Executives Karen is the managing director of Lingo OMS Ltd which specialises in managed communications campaigns. She is also the chair of the Association of Women Travel Executives and is the director of steering group, Business Against Poverty. Karen is regarded as a creative and innovative leader and takes businesses forward in a logical and effective way. Kate Martin and Sue Parfett, joint Managing Partners, The Brookwood Partnership The Brookwood Partnership was formed as a limited company in 1996 and specialises in the independent education sector. In 2007 they were recognised by the BHA for their lead in using fresh food produce, sourced where possible from local suppliers. In 2008 Kate was presented with the Catey Food Service Caterer award. The company has also achieved a listing in The Sunday Times 100 Best Companies to Work for in both 2008 and 2010. Kathryn Beadle, Managing Director, Hurtigruten Kathryn started her career as a trainee travel consultant with Hogg Robinson Leisure. She spent 18 years with the company rising through the ranks to become their youngest and only female regional sales manager before being appointed sales director. Kathryn was given an award by the City of New York in 2003 for her support of the city through promotional activity following the events of 9/11. She joined Hurtigruten in 2008 and was appointed managing director of UK, Ireland and USA in 2010. Kathryn is also active member of the Association of Cruise Experts. Laura Frith, Vice President HR, InterContinental Hotel Group Laura is a chartered psychologist and has broad-range expertise that she has applied in both the public and private sectors. She has worked with many household names including Lloyds, the Metropolitan Police, Liverpool Victoria, PA Consulting and Arthur Andersen. In her role at IHG, Laura works for an organisation with 640,000 rooms and over 4,400 hotels in 100 countries around the world. The company operates seven hotel brands – InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Staybridge Suites and Candlewood Suites. Lisa Allen, Head Chef, Northcote Manor Lisa joined Northcote Manor in 2001 as a demi-chef-de-partie, where a series of annual promotions resulted in her attaining the role of head chef in April 2005, under the direction of chef-patron Nigel Haworth. At just 23 Lisa was one of the first women to rise to the ranks of head chef in the Michelin-starred Northcote. Liz McGivern, HR Director, Red Carnation Hotels Liz joined Red Carnation in 2001 and quickly used her influence to
evolutionise the learning and training culture. Liz’s key achievements include devising and overseeing a dynamic front office training programme which resulted in an increase of £1 million revenue through developing the team’s skills in upselling rooms. This gained recognition with the Hotel Reservation Service Award for 2008/9. In November 2009 Liz was named HR Manager of the Year at the Cateys. Liz Phillips, Director of Human Resources & Organisational Development, Mitchells and Butlers In the three years since being appointed director, Liz has developed a centralised approach to recruitment, training and communications across all Mitchells and Butlers brands through e-learning, e-recruitment and e-communications and creating an online staff portal. The company was awarded the Personnel Today award 2010 for HR Impact. Liz Smith-Mills, UK Hotel Consultant, Diversey Inc If there is a housekeeping or hospitality initiative, it is more than likely that Liz will be involved to some degree! She is a former chair, and current vice chair, of the Yorkshire branch of the Institute of Hospitality, with a focus on developing managers of the future. Liz has distinguished herself over the years by becoming a founder member of 3 branches of the UK Housekeepers’ Association. Lorraine Barnes-Burton, Chief Executive, British Travel Awards Lorraine started her career with the BBC concentrating on events. She moved to the travel industry through the Evening Standard where she began the Gold Leisure Club. She is the co-founder and now chief executive of the British Travel Awards. As well as being a fantastic awards night that is a “must do” date in the travel calendar, the British Travel Awards puts together the largest consumer survey of the industry. Lou Willcock, Founder and Director, IndiCater Ltd Lou began her career in contract catering and founded Customised Contract Catering, with Mike Day, which was sold ten years later to Granada. In 2003 she and Mike founded IndiCater – now a leading back-office management software provider for the industry. Lou was elected chair of the Bacchus Alumni Association at Oxford Brookes in 2001 and has been instrumental in launching and driving the mentoring programme for 4th year undergraduates. In 2003 Lou was conferred as a visiting fellow in recognition of her support. Louise Smalley, Group HR Director, Whitbread Louise has been part of the Whitbread family for over 12 years. Prior to her appointment as group HR director, she was HR director of its restaurants division. Louise started her Whitbread career as HR projects manager for Pizza Hut in 1995, and has a wealth of experience within various Whitbread brands, including David Lloyd Leisure. She is a trustee of sector skills council People 1st. Lucy Gemmell, Creative Director/Founder, Rhubarb Lucy founded Rhubarb 15 years ago and since then she has been the driving force behind its success – most recently with the Royal Albert Hall catering contract and consultancy work at the Rugby World Cup and Olympics. Lucy’s contacts are second to none and she has brought the most high profile events onto Rhubarb’s books – from Elton John’s White Tie and Tiara Ball to the Ark Charity Gala. Lucy Huxley, Group Editor, TW Group Lucy has had a progressive career within travel media specifically with the two major media contributors to the travel industry. Having progressed to editor TTG, and changing its “broadsheet” style to more of a “tabloid”, in 2010 she was headhunted to Travel Weekly. She has now moved the offering to support industry partners with not only the breaking news, but points of interest, training and development and developed the technical arm of Travel Weekly – Travolution. Lynn Webster, National Chair, British Institute of Cleaning Science Lynn is currently chair of the British Institute of Cleaning Science and a board member of the British Cleaning Council promoting housekeeping as a career throughout the hospitality industry. She is working closely with LOCOG for professional opportunities for housekeepers during the 2012 Olympics. Lynn is also managing director of her own consultancy and is recognized as an expert carrying out training and audits throughout the Industry. Lynne D’Arcy, Managing Director, Trust Inns Lynne started her professional life as a solicitor specialising in employment and company law before joining Burtonwood in 1985 as a legal expert. She soon rose through the company’s ranks to legal director and then managing director in 1995. Since becoming MD, the company has grown to an estate of 462 pubs and, despite poor summer weather, reported pretax profits of £35.7m. Lynne also chairs the north west CBI. Mary Rance, Chief Executive, UKinbound Since 2008, Mary has been responsible for the strategic and operational management of the Association and its lobbying activity with government and opinion formers in the inbound industry. Mary has a career leading membership and business organisations in a range of sectors. As London regional director of the CBI until 2005, Mary first became involved with lobbying on transport issues, including aviation policy. Michelle Hanson, Commercial Director, Sodexo UK & Ireland Michelle has been a key player in steering the company’s diversity council and, as chair, leads on policy development. The company achieved the DiversityInc award 2010 for Sodexo’s Spirit of Inclusion programme. Michelle led her team to huge success by achieving the Red Tractor standard in 2009. This was the first corporate accreditation to ever be achieved for sourcing food that only comes from farms and food companies that meet high standards of food safety and hygiene, animal welfare and environmental protection. Namita and Camellia Panjabi, Directors, Masala World Ltd At Masala World, every part of the offer, from kitchen production, to service, design of the restaurants or sourcing of raw materials is about emphasising the provenance of the food to the customer. Namita and Camellia strive for perfection and have brought a genuine Indian fine dining experience to London, at the same time developing a more casual dining offer, at an affordable price, whilst maintaining the genuine origins of Indian cuisine. Natalie Bickford, HR Director, Sodexo UK & Ireland After joining Sodexo, Natalie created the diversity agenda and established the Diversity and Inclusion Council along with its strategy in 2008. She helped develop the in-house Spirit of Inclusion programme, leading to winning, in 2010, Springboard’s Diversity in Employment award, the DiversityInc award and Employers Forum for Belief and Employers Forum for Age awards. She developed Sodexo’s Women Work programme and
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