PPO II - EmblemHealth

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2013 Evidence of Coverage for PPO II) II Chapter 2: Important phone numbers and resources SECTION 1 OUR PLAN CONTACTS (HOW TO CONTACT US, INCLUDING HOW TO REACH CUSTOMER SERVICE AT THE PLAN) How to contact our plan’s Customer Service For assistance with claims, billing or member card questions, please call or write to our plan’s Customer Service. We will be happy to help you. Customer Service CALL 1-866-557-7300 Calls to this number are free. TTY 1-866-248-0640 Monday – Sunday 8:00 am to 8:00 pm. Customer Service also has free language interpreter services available for non-English speakers. This number requires special telephone equipment and is only for people who have diffi culties with hearing or speaking. Calls to this number are free. FAX 1-954-965-2163 Monday – Sunday 8:00 am to 8:00 pm WRITE EmblemHealth Medicare PPO ATTN: Customer Service 55 Water Street New York, NY 10041-8190 WEBSITE www.emblemhealth.com/medicare 15
16 2013 Evidence of Coverage for PPO II Chapter 2: Important phone numbers and resources How to contact us when you are asking for a coverage decision about your medical care A coverage decision is a decision we make about your benefi ts and coverage or about the amount we will pay for your medical services. For more information on asking for coverage decisions about your medical care, see Chapter 9 (What to do if you have a problem or complaint (coverage decisions, appeals, complaints)). You may call us if you have questions about our coverage decision process. Coverage Decisions for Medical Care CALL 1-866-557-7300 Calls to this number are free. Monday – Sunday 8:00 am to 8:00 pm. TTY 1-866-248-0640 This number requires special telephone equipment and is only for people who have diffi culties with hearing or speaking. Calls to this number are free. FAX 1-866-215-2928 Monday – Sunday 8:00 am to 8:00 pm. WRITE EmblemHealth Medicare PPO ATTN: Utilization Management 55 Water Street New York, NY 10041 WEBSITE www.emblemhealth.com/medicare
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55 Water Street, New York, New York
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