PPO II - EmblemHealth

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2013 Evidence of Coverage for PPO II) II Chapter 2: Important phone numbers and resources SECTION 8 HOW TO CONTACT THE RAILROAD RETIREMENT BOARD Th e Railroad Retirement Board is an independent Federal agency that administers comprehensive benefi t programs for the nation’s railroad workers and their families. If you have questions regarding your benefi ts from the Railroad Retirement Board, contact the agency. Railroad Retirement Board CALL 1-877-772-5772 Calls to this number are free. TTY 1-312-751-4701 Available 9:00 am to 3:30 pm, Monday through Friday If you have a touch-tone telephone, recorded information and automated services are available 24 hours a day, including weekends and holidays. This number requires special telephone equipment and is only for people who have diffi culties with hearing or speaking. Calls to this number are not free. WEBSITE http://www.rrb.gov SECTION 9 DO YOU HAVE “GROUP INSURANCE” OR OTHER HEALTH INSURANCE FROM AN EMPLOYER? If you (or your spouse) get benefi ts from your (or your spouse’s) employer or retiree group, call the employer/union benefi ts administrator or Customer Service if you have any questions. You can ask about your (or your spouse’s) employer or retiree health benefi ts, premiums, or the enrollment period. (Phone numbers for Customer Service are printed on the back cover of this booklet.) If you have other prescription drug coverage through your (or your spouse’s) employer or retiree group, please contact that group’s benefi ts administrator. Th e benefi ts administrator can help you determine how your current prescription drug coverage will work with our plan. 31
32 2013 Evidence of Coverage for PPO II Chapter 3. Using the plan’s coverage for your medical services
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