Heartbeat September 2018
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Shout out has been a regular feature<br />
in <strong>Heartbeat</strong> for a year now and it is<br />
fantastic to see colleagues regularly<br />
taking the time to give positive<br />
feedback to each other.<br />
We regularly receive positive feedback<br />
from our patients too, and this month<br />
we wanted to share some of those heartwarming<br />
messages which have been<br />
sent via our website and social media<br />
platforms.<br />
To: Jacqui Moore<br />
Being a fantastic leader, she's always<br />
supportive to staff during difficult<br />
challenges. Always goes the extra mile,<br />
kind and willing to help the team.<br />
From: Alice Sibanda<br />
To: Olivia Agar and Chris Lewis<br />
Thank you for helping the neonatal unit<br />
on 23/08/18 when they had a staffing<br />
issue it was really appreciated and great<br />
to know that maternity and neonates<br />
work so well together.<br />
From: Nicky Robinson<br />
CORPORATE & GENERAL NEWS<br />
To: Lyndon 5<br />
Great idea from Vikki and Jane<br />
regarding the 'Candle of Calm'<br />
hoping it does help to create<br />
a quieter environment for our<br />
palliative patients and their families,<br />
as well as for others on the ward too<br />
at sensitive times. Thank you!<br />
From: Jo-Anne Tarbet<br />
To: Curtis Hutchinson<br />
Curtis is our porter in ED and is a<br />
pleasure to work with. The staff and<br />
patients all appreciate his kind and<br />
caring personality. Nothing is ever too<br />
much trouble.<br />
From: Stacey McCormick<br />
To: Caroline Dawes<br />
Fantastic shout out for Caroline Dawes<br />
and her help with the Flu Film. She was<br />
a natural in front of the camera, had<br />
a great message to give and is a star<br />
in the making. We need her in more<br />
messages. Thanks also to her managers<br />
for allowing her the time to attend for<br />
filming.<br />
From: Tracy Lees<br />
To: Cardiology team and Ward D7<br />
Thank you to all the amazing cardiology<br />
team who acted so efficiently and<br />
provided fantastic care to my Dad. We<br />
are so grateful for everything you did<br />
for him. Thank you so, so much!<br />
From: Rebecca Talbot<br />
To: Helen Clarke<br />
Personally door delivered a patient's<br />
letter during out of hours to avoid<br />
cancellation of surgery. Patient's phone<br />
details in our CDA were not reachable.<br />
This is the definition for commitment to<br />
patients’ care!<br />
From: Ananda Dhanasekaran<br />
To: Curtis Hutchinson<br />
Curtis is a porter who covers ED at<br />
City - he is so hard working, caring,<br />
considerate and fantastic with patients.<br />
He is an absolute pleasure to work with<br />
and such an asset to us here in ED!<br />
From: Rebecca Jeavons<br />
To: Suki Tagger<br />
Suki, you have a lovely personality,<br />
thank you for making me laugh<br />
although I was in a lot of discomfort.<br />
You made my day!<br />
From: Doreen Kelly<br />
To: Petra Davis<br />
Petra was on shift in A&E when my gran<br />
was admitted and she was so helpful<br />
making the appropriate referrals and<br />
putting our minds at ease. This in<br />
turn meant my gran did not require<br />
a hospital admission. Myself and my<br />
family would like to thank her so much.<br />
From: Laura Sperring<br />
To: Lauren Wilcoxs<br />
Thank you Lauren for being a<br />
hardworking and proactive team<br />
member, providing exceeding patient<br />
care. In addition to offering your<br />
support and advice to other team<br />
members. You will be missed when you<br />
go to Sandwell!<br />
From: Critical Care Team<br />
To: Heart Failure team<br />
Really don't know where the Trust<br />
would be without these amazing<br />
nurses. Fabulous support especially<br />
for end of life care to our colleagues,<br />
patients and relatives. Ensuring<br />
that the last days of people’s lives<br />
are a positive experience for all and<br />
helping those cope with their heart<br />
failure when well to go home once<br />
treated. Thank you for all you do we<br />
all appreciate it!<br />
From: Laura Taylor<br />
To: Jamil Johnson<br />
Jamil is a big personality within our<br />
team, always ensuring he leaves a<br />
lasting smile on all patients faces! His<br />
patient care is outstanding and he<br />
always goes above and beyond. He is<br />
an extremely valued member of our<br />
team and will be truly missed when<br />
he transfers to the Sandwell site.<br />
From: Critical Care Team<br />
To: Sarah Jones and Tanisha Roberts<br />
I would like to thank Sarah, Tanisha<br />
and the emergency care team<br />
in resus as a whole for looking<br />
after my grandmother. All the<br />
paramedics, doctors and nurses were<br />
exceptionally polite and friendly;<br />
they explained everything clearly and<br />
made my grandmother feel at ease.<br />
Whilst the team was extremely busy<br />
they attended to each patient with<br />
utmost care and diligence. Thank you<br />
for working arduously to keep our<br />
families safe and out of harm’s way.<br />
From: Amandeep Sandhu<br />
11