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Heartbeat September 2018

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Shout out has been a regular feature<br />

in <strong>Heartbeat</strong> for a year now and it is<br />

fantastic to see colleagues regularly<br />

taking the time to give positive<br />

feedback to each other.<br />

We regularly receive positive feedback<br />

from our patients too, and this month<br />

we wanted to share some of those heartwarming<br />

messages which have been<br />

sent via our website and social media<br />

platforms.<br />

To: Jacqui Moore<br />

Being a fantastic leader, she's always<br />

supportive to staff during difficult<br />

challenges. Always goes the extra mile,<br />

kind and willing to help the team.<br />

From: Alice Sibanda<br />

To: Olivia Agar and Chris Lewis<br />

Thank you for helping the neonatal unit<br />

on 23/08/18 when they had a staffing<br />

issue it was really appreciated and great<br />

to know that maternity and neonates<br />

work so well together.<br />

From: Nicky Robinson<br />

CORPORATE & GENERAL NEWS<br />

To: Lyndon 5<br />

Great idea from Vikki and Jane<br />

regarding the 'Candle of Calm'<br />

hoping it does help to create<br />

a quieter environment for our<br />

palliative patients and their families,<br />

as well as for others on the ward too<br />

at sensitive times. Thank you!<br />

From: Jo-Anne Tarbet<br />

To: Curtis Hutchinson<br />

Curtis is our porter in ED and is a<br />

pleasure to work with. The staff and<br />

patients all appreciate his kind and<br />

caring personality. Nothing is ever too<br />

much trouble.<br />

From: Stacey McCormick<br />

To: Caroline Dawes<br />

Fantastic shout out for Caroline Dawes<br />

and her help with the Flu Film. She was<br />

a natural in front of the camera, had<br />

a great message to give and is a star<br />

in the making. We need her in more<br />

messages. Thanks also to her managers<br />

for allowing her the time to attend for<br />

filming.<br />

From: Tracy Lees<br />

To: Cardiology team and Ward D7<br />

Thank you to all the amazing cardiology<br />

team who acted so efficiently and<br />

provided fantastic care to my Dad. We<br />

are so grateful for everything you did<br />

for him. Thank you so, so much!<br />

From: Rebecca Talbot<br />

To: Helen Clarke<br />

Personally door delivered a patient's<br />

letter during out of hours to avoid<br />

cancellation of surgery. Patient's phone<br />

details in our CDA were not reachable.<br />

This is the definition for commitment to<br />

patients’ care!<br />

From: Ananda Dhanasekaran<br />

To: Curtis Hutchinson<br />

Curtis is a porter who covers ED at<br />

City - he is so hard working, caring,<br />

considerate and fantastic with patients.<br />

He is an absolute pleasure to work with<br />

and such an asset to us here in ED!<br />

From: Rebecca Jeavons<br />

To: Suki Tagger<br />

Suki, you have a lovely personality,<br />

thank you for making me laugh<br />

although I was in a lot of discomfort.<br />

You made my day!<br />

From: Doreen Kelly<br />

To: Petra Davis<br />

Petra was on shift in A&E when my gran<br />

was admitted and she was so helpful<br />

making the appropriate referrals and<br />

putting our minds at ease. This in<br />

turn meant my gran did not require<br />

a hospital admission. Myself and my<br />

family would like to thank her so much.<br />

From: Laura Sperring<br />

To: Lauren Wilcoxs<br />

Thank you Lauren for being a<br />

hardworking and proactive team<br />

member, providing exceeding patient<br />

care. In addition to offering your<br />

support and advice to other team<br />

members. You will be missed when you<br />

go to Sandwell!<br />

From: Critical Care Team<br />

To: Heart Failure team<br />

Really don't know where the Trust<br />

would be without these amazing<br />

nurses. Fabulous support especially<br />

for end of life care to our colleagues,<br />

patients and relatives. Ensuring<br />

that the last days of people’s lives<br />

are a positive experience for all and<br />

helping those cope with their heart<br />

failure when well to go home once<br />

treated. Thank you for all you do we<br />

all appreciate it!<br />

From: Laura Taylor<br />

To: Jamil Johnson<br />

Jamil is a big personality within our<br />

team, always ensuring he leaves a<br />

lasting smile on all patients faces! His<br />

patient care is outstanding and he<br />

always goes above and beyond. He is<br />

an extremely valued member of our<br />

team and will be truly missed when<br />

he transfers to the Sandwell site.<br />

From: Critical Care Team<br />

To: Sarah Jones and Tanisha Roberts<br />

I would like to thank Sarah, Tanisha<br />

and the emergency care team<br />

in resus as a whole for looking<br />

after my grandmother. All the<br />

paramedics, doctors and nurses were<br />

exceptionally polite and friendly;<br />

they explained everything clearly and<br />

made my grandmother feel at ease.<br />

Whilst the team was extremely busy<br />

they attended to each patient with<br />

utmost care and diligence. Thank you<br />

for working arduously to keep our<br />

families safe and out of harm’s way.<br />

From: Amandeep Sandhu<br />

11

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