Heartbeat September 2018

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Staff Health & Wellbeing Sandwell and West Birmingham NHS Trust Tusker Cars Cycle To Work / Halfords Copthorne Hotel Dunham McCarthy Will Writing Kaleidoscope Wednesday, 3rd October 2018 Postgraduate Centre, City Hospital from 11-2.30pm SWBH Trust Charity Staffside and Trade Unions Occupational Health Employee Benefits & Winter Wellness Event Launching Flu Vaccination Programme Personal Group - SWBH Benefits Get your ticket for the FREE prize draw from the Health & Wellbeing stand to be in with a chance to win: • Sono Play 1 • 2 night getaway • £50 Halfords Voucher • Hamper Dunham McCarthy • Hotel Chocolate Hamper • Holistic Therapy Voucher • Pamper Hamper • Free Video Doc Membership BME Staff Network Debt Service Payplan Health & Wellbeing Neyber BHSF Let’s Connect Home Tech / Smartphones Sandwell College NHS Health Checks Refreshments available Sandwell College Mindful Yoga - Taster Sessions Stop Smoking Service Care First Holistic Therapy Library
??? Unity corners come to town Colleagues working on McCarthy ward at Rowley Regis Hospital are enjoying access to a new room specifically set up for them to become more familiar with Unity – our new electronic patient record (EPR). Using allocated time, colleagues have been familiarising themselves with the workstations on wheels and using the Unity play system in order to gain confidence and understanding of the EPR before go-live. Senior Ward Sister, Lady Ann Ordona said: “When we heard of the opportunity to set up a Unity corner, we took a step further and provided a quiet room where the team could really take time out to learn about the EPR. “The Unity room has been very well received by the team as it has been set up as a learning environment and contains all the information colleagues need including communications, training dates and Unity contacts. The room is also used for the weekly Unity targeted coaching sessions delivered by the clinical informatics team.” All clinical areas are being encouraged to set up Unity corners to help teams become more familiar and confident about the new system. If you would like to set up a Unity corner in your area please contact the team at swbh.Digital-Champions@nhs.net ??? CORPORATE & GENERAL NEWS L-R: Ward Siser, Lady Ann Ordona; HCA, Lisa slater and Ward Sister, Memory Seka and Magreth Mugoti Dress rehearsal of Unity takes place in focused clinical areas ‘A useful exercise but more training is required’ was a running theme from the feedback of over 90 colleagues who took part in the second dress rehearsal of Unity. The dress rehearsal was in focused areas at Sandwell and City hospitals including critical care, ED, BMEC, cardiology and BTC. In their feedback colleagues were enthusiastic about Unity but also highlighted issues that require resolving before we are ready for go-live. Shafiq Ullah is responsible for ensuring a smooth go-live of Unity, he explained more to Heartbeat. “The dress rehearsal was very useful for everyone who took part. Issues were raised and we have logged these and will be working through them over the coming weeks to ensure a resolution. We will also work closely with colleagues to inform them of progress regarding any queries raised.” The purpose of the dress rehearsal was to identify issues and drive out risk before go-live of the new system. For the selected operational teams, the dress rehearsal was an opportunity to verify that Unity works in a business as usual context. So we asked Shafiq how he felt we measured up against the aims. He said: “The user engagement was very positive; colleagues felt that this was a worthwhile exercise and especially now they were able to use Unity with some of the devices such as printing and scanning. “We also had the opportunity to test our process for managing IT issues, both locally with colleagues and through the service desk - logging IT issues through the service desk enables us to identify any common problems across the organisation. This will be a crucial process at go-live as we will seek to resolve issues as quickly as possible.” Shafiq continued: “Additionally, I am aware that many areas were looking forward to participating in the dress rehearsal, and to ensure we don’t lose the opportunity to engage we have planned to visit a number of specific areas to carry out further Unity activities similar to the dress rehearsal using the live system.” Heartbeat spoke to colleagues who took part in the rehearsal and a continuing theme was the requirement for more training and ensuring that colleagues are provided with opportunities to keep their knowledge fresh. Comments from colleagues “We are certainly aware that this was a key issue for many colleagues,” said Shafiq. “The availability of the Unity play system will certainly help colleagues to maintain familiarity with Unity. There are also plans in place to develop some online learning. Colleagues can also keep engaged with Unity by making use of the Unity corners which can be found in many departments. And the clinical informatics team also deliver weekly targeted 121 coaching sessions across our sites. There are plenty of engagement activities taking place across the Trust, and I would urge colleagues to look out for these and speak to their digital champions and clinical sponsors for further support and information.” Amy Bray, ED Nurse - “Colleagues may be worried about go-live and I appreciate some may not use computers very often. However, I can assure you Unity is very easy to use even though it may take some getting used to. I’m not great at computers, so if I can use it, then so can others.” Mark Zimmerman, Doctor, Critical Care - “My first impressions are that Unity can be a massive help and a big improvement on the current systems. It is safer for patients as it can alert doctors to certain drug interactions and potential adverse reactions that patients can have. I still have a lot to learn (about Unity) but I’m excited about what the future holds.” BMEC ED nurses - “We took part in the previous dress rehearsal and it certainly felt more comfortable this time round. The support from the Unity project team was fantastic. We now need more training to ensure we remember everything we have learned.” 17
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Heartbeat September 2018

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