BAY OF PLENTY BUSINESS NEWS OCT/NOV 2018

Bay of plenty 

OCTOBER/NOVEMBER 2018 VOLUME 3: ISSUE 10 WWW.BOPBUSINESSNEWS.CO.NZ FACEBOOK.COM/BOPBUSINESSNEWS 

Property 

People Awards 

celebrate Bay 

strengths 

The Te Puia project was the big awards winner. Photo/Supplied. 

Te Puia special projects manager Nick Dallimore with the winning team. 

Photo/Katie Cox. 

The Bay of Plenty Property Council’s recent 

first-ever Property People Awards drew 

a vibrant 240-plus crowd at the sold-out 

event, held at Mills Reef Winery. 

By DAVID PORTER 

The innovative New 

Zealand Maori Arts and 

Crafts Institute at Te Puia 

took out the overall Property 

Council Bay of Plenty Bank 

of New Zealand Supreme 

Excellence Award. The Te Puia 

project also won the Sharp 

Tudhope Urban Design and 

Architectural Merit Award 

category. 

Keynote judge Camden 

Cummings said the Te Puia 

project had been fantastic. 

“It really answered the 

brief for the awards in so 

many different ways and on 

so many different levels,” 

said Cummings, chair of the 

Institute of Architects BOP 

branch. 

“It was a challenging site 

and a great team. The biggest 

thing for me was the way it 

contributed back to the community 

by way of it being 

a project that enabled people 

to understand Maori culture.” 

(see accompanying story for 

more details) 

The awards, which recognised 

seven category winners, 

celebrated the unique individuals 

who have shown excellence, 

leadership, and innovation 

in the Bay of Plenty 

property industry. 

“These awards have evoked 

an outpouring of interest 

throughout our region,” said 

Property Council BOP branch 

president Brooke Courtney, 

a property partner at Sharp 

Tudhope. 

“The award winners 

demonstrated excellence in 

shaping, supporting and invigorating 

growth and property 

development in the Bay of 

Plenty and we were very proud 

to honour them formally.” 

Luke Williams, managing 

partner, Bay of Plenty 

& Central Plateau for BNZ 

Partners, said coming on 

board as the principal sponsor 

was the bank’s way of 

acknowledging the many 

property projects it had supported 

over the years. 

“There is always an element 

of risk sponsoring a new 

event, but we were delighted 

with how the sector came out 

to celebrate.” 

Other category winners 

Hawkins Construction, which 

led the build of Te Puia, was 

also the lead construction manager 

on the Tauranga Crossing 

Retail Development Team, 

which won the Greenstone 

Group Best Team Award. 

On the Tauranga Crossing 

win, Hawkins central region 

manager Peter McCawe said 

the judges had commented 

that the Tauranga Crossing 

Team impressed them with 

their innovative leadership in 

a difficult procurement environment, 

and that their obvious 

camaraderie and commitment 

to a superior result were a 

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BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018 

3 

Property People Awards 

celebrate Bay strengths 

From page 1 

credit to all those involved in 

the project. 

“The success of this development 

is down to the great 

working relationship between 

the client and all of the consultants 

and contractors involved 

– we’re a great team,” said 

McCawe. 

The Judges Choice Award 

went to the “Access to Water” 

project by Tauranga City 

Council, LandLab and HEB, 

with the judges noting that it 

had delivered significant value 

to the community. 

Tauranga City Council’s 

Jaine Lovell-Gadd said the 

fact the judges had particularly 

recognised the Access to 

Water project (better known as 

the Waterfront Stairs) showed 

they were encouraging the 

approach. 

“This project is just the first 

in a range of things that will be 

coming on stream, sparked by 

the spatial framework planning 

we have done,” she said. 

“Access to Water was the 

first in a suite of good quality 

projects that provide an attractive 

amenity for the heart of 

the city. People are now coming 

into the city and staying 

longer.” 

The Hawkins Long Service 

Award went to well-known 

developer and philanthropist 

Paul Adams, founder of Carrus 

Corp. (see accompanying box 

for more details) 

Meanwhile, leading engineering 

consultants BECA 

were involved in the other two 

awards. 

The Carrus Outstanding 

Leadership Award went to 

experienced and pioneering 

BECA planner Christine Ralph, 

while the Harrison Grierson 

Young Achiever Award, which 

celebrates an under 35-year-old 

who has achieved outstanding 

performance in property at an 

early stage of their career, went 

to BECA fire engineer Kevin 

Weller. (see accompanying 

story for more details) 

Strong sector support 

Property Council NZ president 

Vicky Williamson said organisers 

had been amazed at the 

amount of support the awards 

had attracted. 

“It was all about recognising 

the people who make things 

happen,” she said, noting the 

sector had been growing. 

She also noted that the 

region had stood out for her in 

the general reluctance of people 

in the industry to want to 

Waterfront stairs: First in a suite of projects. Photo/Supplied. 

Brooke Courtney 

stand out, but were happy once 

encouraged to nominate those 

they felt should be recognised. 

A total of 26 nominations were 

received.. 

“We were delighted with 

how the awards went.” 

Property Council BOP 

president Brooke Courtney 

said there had been concern 

in the past that the Bay 

might be a bit too small for an 

awards event. 

“We had wondered whether 

it would sell, but it sold out and 

people are already asking to 

book for next year,” she said. 

“Tauranga is one of the 

fastest-growing cities and 

regionally there’s a lot to celebrate. 

There are many exciting 

projects here and people 

making them happen - and we 

want to support them.” 

BNZ Partners Luke 

Williams said he had been 

impressed by the quality of 

those taking part. 

“Behind every project there 

are committed people working 

together across all parts of the 

value chain to create something 

special,” he said. 

“And while not everyone 

can be a winner, it was great to 

hear the stories of the nominees 

and the part they played. It 

must have been quite a challenge 

for the judges to select 

the category winners.” 

Williams said that the construction 

and property sector 

would always ebb and flow. 

“But ultimately the fundamentals 

of delivering a successful 

project remain the same. 

The sector has had a strong run 

over recent years and therefore 

it is only prudent that good 

process and due diligence are 

adhered to in the event that the 

market changes.”


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Email: deidre@nmmedia.co.nz 

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David Porter 

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Email: david@nmmedia.co.nz 

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Email: production@nmmedia.co.nz 

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Neben Morris Media specialises 

in business publishing, 

advertising, design and print 

media services. 

Bay of Plenty Business News has 

a circulation of 8000, distributed 

throughout Bay of Plenty between 

Waihi and Opotiki including 

Rotorua and Taupo, and to a 

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Bay of Plenty Business News 

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www.nmmedia.co.nz 

From the editor 

This month’s cover story 

focuses on the Property 

Council’s recent first-ever 

Bay Property People Awards. 

The awards, which recognised 

seven category winners, celebrated 

the unique individuals 

who have shown excellence, 

leadership, and innovation in 

the Bay of Plenty property 

industry. 

The innovative New 

Zealand Maori Arts and Crafts 

Institute at Te Puia took out 

the top award and also won the 

Urban Design and Architectural 

Merit Award category. 


Cummings said the Te Puia 

project had answered the brief 

for the awards in many different 

ways and on many different 

levels, in particular for the 

way it contributed back to the 

community by way of it being 

a project that enabled people 

to understand Maori culture. 

The awards drew 240-plus 

people and evoked an outpouring 

of interest throughout the 

region, said Property Council 

BOP branch president Brooke 

Courtney. 

This is the awards season 

for regional business, with a 

record 630-plus people turning 

out for the Westpac Rotorua 

Business Awards, won by 

Event Impressions, which also 

picked up the Service Sector 

Excellence Award. 

There were a total of 16 

categories at stake with 48 

entries and Bryce Heard, acting 

chief executive of organiser 

Tauranga Chamber of 

Commerce, said the strong 

support for the awards reflected 

the fact that the Rotorua 

economy was booming. 

Encouraging news for local 

entrepreneurs came in the form 

of Tauranga-based Softwareas-a-Service 

(SaaS) company 

SwipedOn’s acquisition by 

UK AIM-listed SmartSpace 

Software Plc for $11 million 

in cash and SmartSpace shares. 

SwipedOn developed an 

innovative worksite visitor 

management solution that 

has been sold worldwide, 

while SmartSpace is a leading 

provider of Workspace 

Management Software for 

smart buildings, commercial 

spaces and hospitality. 

SwipedOn founder Hadleigh 

Ford confirmed the management 

team is staying on with 

the company, which will continue 

to be based in Tauranga. 

SwipedOn’s innovative app visitor app in action. 

David Porter 

And in export news, five 

years of visits and close relationship-building 

with Chinese 

authorities has culminated in 

the first shipment of Bay of 

Plenty-grown avocados heading 

to the huge Asian market. 

For this inaugural export 

year, China is expected to 

import about 240 tonnes of 

New Zealand avocados. The 

fruit has had to meet significant 

phytosanitary standards 

and regulations to gain access 

and assure Chinese authorities 

the fruit is pest free, says NZ 

Avocado chief executive Jen 

Scoular. 

While the Free Trade 

Agreement helps New Zealand 

receive some priority with officials 

in a country dealing with 

140 other fruit products seeking 

access, she said relationship-building 

had been a key 

part of the exercise. Although 

New Zealand is a tiny player 

with only 1.5 percent of the 

total global avocado supply, 

compared with Mexico at 55 

percent, the deal bodes well for 

the future. 

Chinese consumers are 

quickly becoming familiar 

with the fruit, and imports are 

growing strongly from a number 

of countries, with Mexico, 

Chile and Peru being the only 

other countries currently granted 

access. 

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5 

Te Puia win rewards 

community involvement 

Hawkins Construction was the main contractor involved in the 

redevelopment of the New Zealand Maori Arts and Crafts Institute 

at Te Puia. The goal was to create a new Wananga Precinct for the 

national schools of wood carving, weaving and stone and bone 

carving. 

Hawkins central region 

manager Peter McCawe 

said the firm worked 

closely with the client and 

consultants to ensure that Te 

Puia could operate smoothly 

throughout the construction 

programme. 

“Winning the Urban Design 

and Architectural Merit Award 

and the overall Supreme Award 

is recognition of the project 

team’s hard work as well as 

the cultural contribution Te 

Puia makes to the region,” said 

McCawe. 

One of the key issues was 

that Te Puia needed to remain 

open to visitors throughout the 

construction works. Added to 

the challenge of working on 

a live site were the logistics 

of working on the fringe of 

a gully, which drops away to 

boiling mud pools. 

The build was undertaken 

in three stages. The first stage 

was the creation of pedestrian 

and vehicular access routes 

including a new access tunnel, 

pedestrian track and maintenance 

road. 

The Wananga itself (Stage 

Two) is a new 1422 sqm building 

with extensive covered 

areas, walkways and verandahs. 

An internal suspended 

walkway allows for visitor 

viewing into the workshop 

areas. 

The inclusion of a gantry 

crane allows the entire carving 

process to be undertaken within 

one building. 

McCawe said the unique 

koru design of the building was 

completed in 170 curved precast 

panels. The installation of three 

carved pou (panels) creates a 

new entranceway for visitors. 

Each panel is seven metres tall 

and weighs more than 2300kg. 

The final stage was the renovation 

and upgrade of the existing 

carving school to incorprate 

a new gallery space, ta moko 

(tattoo) studio, offices, staff 

room and visitor lounge. 


Cummings said Te Puia was 

one of the projects that had 

stood out to the judges. 

“It was really exciting that 

they have taken this concept 

of Maori culture beyond just 

being on view to look at, and 

actually having teaching, so 

the community can go in and 

learn how to carve,” he said. 

“It provides an opportunity 

for everyone to immerse themselves 

in Maori culture, which 

I thought was fantastic. 

“The building was amazing 

and to have all these additional 

levels was what ended up 

winning the supreme award. 

That was the standout project 

for me.” 

McCawe concluded: “The 

judges called it ‘a shining beacon 

for the people of Rotorua.’ 

We are very proud to have 

been part of creating this very 

special facility.” 

Judges praise Te Puia for increasing community involvement in Maori culture. Photo/Supplied. 

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BECA people recognised 

BECA’s BOP branch won awards for staff 

at both the emerging and experienced level 

in the inaugural Property People Awards. 

Planner Christine 

Ralph won the Carrus 

Outstanding Leadership 

Award, while the Harrison 

Grierson Young Achiever 

Award went to fire engineer 

Kevin Weller. 

Christine Ralph 

Ralph heads BECA’s planning 

team and is noted nationally 

for the leadership role she 

has played over the past three 

decades. 

“I established our planning 

business in Tauranga 33 years 

ago,” said Ralph, adding that 

she was the first female professional 

in the building. 

Veros development manager 

reached awards finals 

Paul Spurdle has only 

been a part of the 

property team at Veros 

Property Services since 

2017 and already he’s gaining 

a reputation for excellence 

on projects across New 

Zealand. Spurdle reached 

the in Young Achiever of 

the Year category at the 

Property Council’s Property 

People Awards. 

Primarily based in 

Rotorua, where he was born 

and bred, yet working across 

the country, Spurdle is part of 

the Veros Property Services 

team providing a full suite of 

services across the full cycle 

of property development 

including property advisory, 

development management, 

project management and 

asset management. 

He studied at Otago 

University and, after 

completing a Masters of 

Planning degree, he returned 

to Rotorua to take up a role 

as an environmental consents 

planner that quickly 

evolved into client support 

manager and then to manager 

of consent solutions. 

Spurdle then headed 

to the UK to St Andrews 

University, completing 

a Master of Letters in 

Business Management. 

He returned to New 

Zealand last year and he 

says the lure of working 

with a company with such 

a strong team culture of 

excellence was too good to 

pass up. 

“One thing I especially 

like about the team at Veros 

is that many of us have had 

international property experience. 

It brings a global 

perspective and level of 

expertise that is unrivalled.” 

The Veros team played to 

their strengths and it showed 

in the calibre of their work, 

he said. 

“Whether we are negotiating 

a lease, finding new 

premises, constructing a 

building or delivering high 

quality, successful projects 

we have a really strong reputation 

for shaping ideas into 

successful projects while 

maintaining project viability 

and profitability. It’s a great 

team to be a part of and being 

a finalist in this year’s property 

awards feels pretty good 

too. It’s great to be acknowledged 

for our work.” 

Paul Adams, Carrus Corp 

The Hawkins Long 

Service Award given 

to Paul Adams was 

described as a very special 

honour for someone who had 

been in the property industry 

for more than 20 years. 

The judges said Adams 

had demonstrated exceptional 

skills dedication, commitment, 

and leadership, inspiring 

others within the industry. 

To quote Mark Cairns 

from the Port of Tauranga, 

“Paul is an outstanding good 

bastard.” 

Adams originally founded 

one of the BOP’s biggest 

players in the kiwifruit 

industry, Bay Horticultural 

Services. 

ager Gavin Frost praised her as 

a strong advocate for balance 

and pragmatism. 

“Her empathy and juggling 

of the multiple needs of various 

parties has been impressive 

to observe.” 

Kevin Weller 

Kevin Weller has been with 

BECA since he started his 

career almost seven years 

ago. He transitioned from his 

original role as a mechanical 

engineer to specialise as a fire 

engineer a year or so after he 

joined the firm. 

He did his bachelor of 

mechanical engineering at 

University of Waikato, then 

with BECA’s support did a 

masters in fire engineering at 

the University of Canterbury. 

“It was my first job and 

BECA have been really good 

and have advocated for me,” 

In 1990, he refocused on 

property, establishing Carrus 

Corporation, which is today 

the largest land developer in 

the Bay of Plenty, with such 

major projects as The Lakes. 

He is also well-known 

for his philanthropic contributions 

to the community, 

and has been a major supporter 

in bringing the new 

University of Waikato campus 

in Tauranga. 

“Carrus’ projects over the 

past 28 years have shaped 

Tauranga into the City it 

is today, setting the bar for 

others in the industry when 

it comes to enduring quality 

and long-term appeal,” said 

the judges. 

In her nomination, BECA 

said that Ralph quickly 

established herself as a market-leading 

planning consultant, 

relied upon for the quality 

of her advice and professional 

approach. 

Under her leadership the 

Planning Team grew to more 

than 15, with new disciplines 

added over time. The wider 

Environments Team has now 

grown to more than 30 people 

based in Tauranga. 

“She forged professional 

leadership in the Beca planning 

business and led the way 

for working mothers in Beca 

(and the consulting industry 

generally) being the first person 

in the company to gain 

maternity leave in 1988 under 

the new legislation.” 

In 2004 she became the 

business improvement adviser 

for the Beca Planning 

Business-line nationwide and 

in 2007 was promoted to being 

a technical director, which has 

led to her involvement in projects 

throughout New Zealand. 

Ke consenting projects for 

the region have included: 

Route P and K arterial 

routes (now Takitimu Drive) 

Tauranga Harbour Link 

-Bridge duplication 

Motorway developments 

for NZTA incuding Tauranga 

Northern Arterial, Te Puna to 

Omokoroa, Tauranga Eastern 

Link and Baypark to Bayfair. 

In 2007 she was awarded a 

Distinguished Service Award 

by the New Zealand Planning 

Institute for her significant 

contributions. 

BECA BOP regional manhe 

said. 

“The range of projects we get 

to do is fantastic.” 

Weller has also been a 

volunteer firefighter for the 

Omokoroa Fire Brigade for the 

past three years. 

He said taking up the role 

had been coincidental to his 

career and had come about 

because a former neighbour 

had encouraged him to join. 

“He spoke very highly of it 

and it’s been fun,” he said. 

Weller said he was delighted 

to have been nominated for 

the award, but had been quite 

surprised he was put up for it 

as there were many eligible 

young people in the firm. To 

win it was “huge”, he said. 

“To actually turn up on the 

night and win it was fantastic. 

It was a cool night with a lot 

of big names in the room and 

many other talented people up 

for awards.” 

BNZ PARTNERS ARE PROUD TO 

SUPPORT THE BAY OF PLENTY 

PROPERTY PEOPLE AWARDS 2018. 

200197AA


7 

UK’s SmartSpace acquires Bay’s 

SwipedOn for $11 million 

Tauranga-based Software-as-a-Service (SaaS) company SwipedOn, 

which developed an innovative worksite visitor management solution, 

has been acquired by UK AIM-listed SmartSpace Software Plc for 

$11 million in cash and SmartSpace shares. 

SmartSpace is a leading 

provider of Workspace 

Management Software 

for smart buildings, commercial 

spaces and hospitality. 

SwipedOn founder 

Hadleigh Ford - who is staying 

on with the rest of the management 

team after the sale 

- described the deal as a great 

success story for Tauranga and 

the New Zealand Tech Sector. 

“I see this acquisition as 

a extremely positive for the 

Bay of Plenty, especially the 

burgeoning tech scene here,” 

said Ford. 

“From my perspective, one 

of the fundamental aspects of 

the deal was that we maintain 

and grow the company from 

Hadleigh Ford. 

our base here in Tauranga. 

SmartSpace were onside with 

this from the start. 

“They recognised we have 

a pretty special culture within 

the business. It’s crucial that 

we maintain this as we scale 

and join a larger entity.” 

SwipedOn was founded 

in 2013 by Ford, who at the 

time was working as a harbour 

pilot, steering some of 

the largest ships ever to meet 

New Zealand shores into our 

ports. In 2016, the company 

launched its current app. 

Both Ford and SwipedOn’s 

chairman Ben Kepes, wellknown 

in the country’s tech 

startup scene, believe earlier, 

more frequent moderate exits 

are better overall, rather than 

fewer sales in the hundreds of 

millions of dollars. 

The Kiwi firm’s annual 

recurring revenue was $1.6 

million in August, up from 

$846,000 in September 2017. 

It reported a loss of $450,000 

in the year ended 31 March on 

revenue of $1 million. 

Startup success 

A year ago, SwipedOn was still 

essentially a start-up. But with 

the backing of Tauranga-Based 

Enterprise Angels members, 

Quayside Holdings, the New 

Zealand Venture Investment 

Fund and Warehouse Founder 

Stephen Tindall - all of whom 

backed a $1 million capital 

raising this year - it has 

become a global player. 

The company has 20 staff 

with 2300 customers in 39 

countries, with large corporations 

such as Fujitsu, Estee 

Lauder, Mitsubishi and Hugo 

Boss using its visitor management 

software. 

The acquisition was made 

up of around $8.6 million cash 

and $2.4 million in shares to 

four existing SwipedOn shareholders 

including Ford, Ben 

Scott, co-founder and head of 

product, Matt Cooney, chief 

technology officer, and Paul 

Hansen, head of marketing. 

SmartSpace chief executive 

Frank Beechinor said the 

company was delighted to 

announce the acquisition. 

“In July 2018 we set out 

with the intention of identifying 

acquisition targets in three 

categories – ‘bulking up’, 

broadening our functionality 

and providing us an entry-level 

SaaS offering. SwipedOn sits 

SwipedOn’s innovative app visitor app in action. 

It gives me great 

pleasure to know that 

a lot of this capital 

will be recycled into 

the local economy 

and in all likelihood, 

will be reinvested in 

other growing tech 

companies. 

– Hadleigh Ford 

in two of these categories,” 

said Beechinor. 

“As part of our search, we 

investigated several acquisition 

opportunities in visitor 

management in the UK, the 

US and Europe. 

“We decided on SwipedOn 

as we felt it met our criteria 

of offering good value, had a 

scalable technology, a worldwide 

customer base, a strong 

team and established SaaS 

management processes with 

the potential for significant 

growth.” 

Excellent customer 

retention 

Beechinor said SwipedOn had 

rapidly growing, high quality 

SaaS revenues with excellent 

retention and very low customer 

churn. 

“This will help us to broaden 

our revenue base and will 

enable us to be less dependent 

purely on enterprise-level 

deals. SwipedOn’s worldwide 

presence supports our ambition 

to be a global business. It is our 

intention to accelerate growth 

in customer numbers and to 

increase ARPU (Average 

Recurring Revenue Per User) 

across the SwipedOn business 

and we also see opportunities 

to upsell our mid-market and 

enterprise solutions to several 

SwipedOn customers.” 

Beechinor said he was 

delighted that Ford and his 

team were staying on. 

“They have done an amazing 

job building SwipedOn to 

be one of the fastest growing 

SaaS businesses in New 

Zealand and one of the leading 

visitor management solutions 

globally. 

Hadleigh noted that the vast 

majority of SwipedOn’s shareholders 

and investors reside in 

the Bay. 

“It gives me great pleasure 

to know that a lot of this 

capital will be recycled into 

the local economy and in all 

likelihood, will be reinvested 

in other growing tech companies,” 

he said. 

“From all angles, the result 

is a net positive for the region 

and tech scene. We’re currently 

hiring for three new roles 

and have half a dozen more in 

the future pipeline. To accommodate 

this, we’re also looking 

at securing larger premises. 

And as we’ll be working 

closely with the team in the 

UK, we see opportunities for 

secondments within the group 

as attractive for staff at both 

ends and will be exploring that 

as an option in the future.” 

The SwipedOn team: Committed to growing from Tauranga base. Photo/Supplied.


First avo crop China bound 

Five years of visits and close relationship-building with Chinese 

authorities has culminated in the first shipment of Bay of Plenty 

grown avocados heading to the huge Asian market. For this 

inaugural export year, China is expected to import about 240 

tonnes of New Zealand avocados. 

By RICHARD RENNIE 

Shanghai bound, the fruit 

has had to meet significant 

phytosanitary standards 

and regulations to gain access 

and assure Chinese authorities 

the fruit is pest free. 

“China identified 13 pests 

of concern and we have had 

to prove to them we have a 

system that mitigates the risk 

of any of those pests entering 

China,” said NZ Avocado chief 

executive Jen Scoular. 

While the Free Trade 

Agreement helps New Zealand 

receive some priority with officials 

in a country dealing with 

140 other fruit products seeking 

access, she said relationship-building 

has been a key 

part of the exercise. 

“And that is why we personally 

visit the market every 

year.” 

She said attendance by 

NZ Avocado staff for each 

of the past four years at the 

China International Fruit and 

Vegetable Fair, a government-sanctioned 

event, has 

played a big part in that relationship 

building. 

The joint protocol agreement 

to export was signed late 

last year between Ministry for 

Primary Industries and China’s 

General Administration 

of Quality Supervision, 

Inspection and Quarantine 

(AQSIQ). 

The phytosanitary standards 

required under the 

Official Assurance Programme 

(OAP) have included additional 

on-orchard pest monitoring, 

regular calibration of packhouse 

water blasters through to 

increased fruit inspection rates. 

Chinese consumers are 

quickly becoming familiar 

with the fruit, with imports 

growing strongly from a number 

of countries including 

Mexico, Chile and Peru being 

the only other countries currently 

granted access. 

“New Zealand is really putting 

a focus on offering a high 

quality fruit from a country 

with a well-established record 

for food safety, and we will 

be creating relationships with 

outlets that understand that 

and want to build our presence 

there,” said Scoular. 

Being the closest source of 

southern hemisphere avocados 

to China, exporters are able to 

offer the market subtle taste 

and texture profile differences 

to the competition, and a larger 

piece of fruit. 

Jen Scoular hastened to add 

that “China” was simply too 

ambiguous a descriptor for the 

enormous market, and exporters 

were instead focusing on 

specific regions and even cities 

within the market. 

For example, the initial market 

is Shanghai, with a population 

of 22 million people. 

“And New Zealand forms 

only 1.5 percent of the total 

global avocado supply, 

compared with Mexico at 

55 percent.” 

Being the closest 

source of southern 

hemisphere avocados 

to China, exporters 

are able to offer the 

market subtle taste 

and texture profile 

differences to the 

competition, and a 

larger piece of fruit. 

United Nations data indicates 

the world produced 5.46 

million tonne of avocados in 

2016, up 28 percent over five 

years, and global production is 

expected to reach 6.42 million 

tonnes by 2020. 

A relative newcomer to 

Ministry of Primary Industries director market access Tim Knox, NZ Avocado chief executive 

Jen Scoular and New Zealand Avocado Growers Association chair Tony Ponder, during 

last November’s protocol agreement signing. Photo/Supplied. 

the market, China imported 

32,000 tonnes in 2017, up by 

over 1000 times from a mere 

31 tonnes in 2011. 

Chile has been China’s 

major avocado supplier for 

the past two years, exporting 

16,700 tonnes in 2017, up 44 

percent on the previous year.. 

Most of the demand for what 

is sometimes known as “butter 

fruit” in China is coming 

from younger urban consumers, 

many of whom have travelled 

and tried the fruit overseas, 

with demand strongest in 

the urban centres of Shanghai, 

Beijing and Guangzhou. 

Recent research into New 

Zealand avocados has established 

they have 20 percent 

more folate and double the 

vitamin B6 of avocados grown 

elsewhere. NZ Avocado 

intends to leverage this information 

in its marketing message 

to Chinese consumers. 

Alistair Petrie, chair of the 

Avocado Export Council said 

exporters here will be working 

to establish niches within the 

market from the relationships 

already formed. 

WorkSafe case could set precedent 

A health and safety consultant has 

described a recent Tauranga District Court 

ruling on a WorkSafe prosecution under 

the new Health and Safety at Work 2015 

act as likely to have a significant impact 

upon future prosecutions bought by the 

authority. 

By RICHARD RENNIE 

Matamata-based Geoff 

Brokenshire said that 

statement was a crucial 

one and put greater emphasis 

upon workers to hold a level 

of personal responsibility for 

their actions while on the job. 

WorkSafe undertook last 

year to prosecute four related 

parties in the employment 

of a worker tasked with taking 

kiwifruit samples from 

orchards. 

In May 2016 the worker 

was killed while on a sampling 

run, flipping her quad bike on 

an orchard near Katikati owned 

by Athenberry Holdings. The 

rider was found on a rough part 

of the orchard, away from the 

designated mown pathways 

she had been trained to stay 

on. The orchard was part of an 

extensive 160 ha property. 

The four companies associated 

with the operation were 

all collectively charged as persons 

conducting a business or 

undertaking (PCBU) under the 

Act, and therefore potentially 

jointly responsible for her 

death. 

All the companies were 

based in Bay of Plenty. They 

were Zespri, AgFirst, Hume 

Geoff Brokenshire: Some 

personal responsibility to 

be acknowledged around 

employee actions. Photo/ 

Supplied. 

pack house and Athenberry 

orchardists. 

At the time the worker was 

employed by consulting firm 

AgFirst, tasked with sampling 

kiwifruit to establish that it met 

Zespri’s industry standards. 

AgFirst had been contracted 

by a local pack house, Hume, 

to take the samples before 

harvest from Athenberry’s 

orchard. 

However, Athenberry and 

Hume managed to successfully 

defend themselves against the 

charges, with the judge stating 

he was satisfied the evidence 

established both these defendants 

had adequate defences to 

the charges laid against them. 

The worker’s employer 

AgFirst pleaded guilty to failures 

of primary duty of care, 

and sentencing is still outstanding. 

Zespri had already earlier 

avoided charges by agreeing to 

an “enforceable undertaking” 

as a penalty under the new act 

as a PCBU in the incident. 

The charges were laid under 

Section 36 of the new act, and 

related to their primary duty of 

care as an employer or related 

party. 

Previous case law has found 

an employer should anticipate 

that not all employees 

will comply with employers’ 

instructions. However, the 

court determined the quad rider 

was not an employee, and neither 

Hume nor Athenberry had 

influence over her behaviour. 

The court stated: “It is not 

practicable for a farmer or 

orchardist to identify potential 

hazards and assess risks predicated 

on contractor misbehaviour 

or incompetence that is 

not reasonably foreseeable.” 

Brokenshire said it had 

been a landmark case. 

“The court is recognising 

there is some personal responsibility 

to be acknowledged 

around employee actions,” he 

said. 

Brokenshire pointed to the 

new legislation’s Section 45 

on the duty of workers, where 

there is an expectation for 

them to take “reasonable care” 

of their own health and safety 

actions and omissions. 

He believed the judge had 

“given a nod” to that section 

in this case. 

A WorkSafe spokesperson 

said the Section 45 duty 

placed on workers applied in 

every workplace at all times 

and this duty was considered 

in this case, as it was in every 

investigation undertaken by 

WorkSafe. 

Zespri’s decision to agree 

to an enforceable undertaking 

meant rather than facing 

prosecution and court action, 

the kiwifruit exporting entity 

instead undertook to contribute 

$250,000 to improved safety 

initiatives in the industry. This 

has included external health 

and safety audits, more health 

and safety key performance 

indicators and a scholarship 

for health and safety tertiary 

studies. 

Brokenshire said Zespri’s 

move to avoid court prosecution 

has provided industry with 

some guidance, and Zespri was 

the right company to do so. 

Zespri spokesman Oliver 

Broad said Zespri entered into 

the enforceable undertaking 

process because it allowed 

genuine changes to be made 

to health and safety practices. 

The worker’s employer 

AgFirst pleaded guilty to failures 

of primary duty of care, 

and sentencing is still outstanding. 

A WorkSafe spokesperson 

said the decision has raised 

questions for the authority 

about the application of 

Section 33, where more than 

one person may have the same 

duty under the Act, and section 

34 the duty to consult between 

all persons conducting a business 

or undertaking (PCBU).


9 

Tauranga port reports strong 

first quarter growth 

Port of Tauranga reported strong first 

quarter trade volume growth at its recent 

AGM, with unaudited Group Net Profit After 

Tax (NPAT) up 4.6 percent on the previous 

corresponding period. 

on the first 

quarter’s performance, 

and notwith- 

“Based 

standing any significant market 

changes, we expect full 

year earnings to be between 

$96 million and $101 million,” 

said port chief executive Mark 

Cairns. 

This compares with a record 

NPAT of $93.4 million for the 

year ended June 2018. Group 

NPAT for the year increased 13 

percent to $94.3 million. 

First quarter volumes grew 

8.3 percent on the same period 

last year, with the port handling 

more than 6.6 million 

tonnes of cargo from 1 July 

2018 to 30 September 2018. 

The increase was driven by 

log exports, which were 14.7 

percent higher compared with 

the previous corresponding 

period, and transshipped containers, 

which increased 11.4 

percent in volume. 

Dairy exports decreased 

due to seasonal fluctuations 

and were 7.1 percent less than 

the same period last year. 

Overall container numbers 

increased 0.7 percent for the 

three month period, to just 

under 296,000 TEU (20 foot 

equivalent units). 

Cairns says the port is now 

looking to the next stage of 

cargo growth and has ordered a 

ninth container crane for delivery 

in 2020. 

It also intends to extend its 

container berths south of the 

existing wharves on existing 

port-owned land. 

Of its 190 ha in landholdings, 

the port has approximately 

40 ha of land still available 

to accommodate cargo growth. 

Port of Tauranga’s hub port 

strategy is gaining momentum, 

with growing cargo volumes 

and increased transhipment 

driving record results in the 

year to 30 June 2018. 

New Zealand’s largest, 

fastest growing and most productive 

port saw container 

volumes increase 8.9 percent 

to nearly 1.2 million TEUs, 

while overall cargo volumes 

increased 10.2 percent to 

almost 24.5 million tonnes. 

Record year in 2017/18 

Earlier in the year, the port 

announced record annual earnings 

as freight volumes continued 

to increase and shippers 

utilised its hub port status. 

The strong NPAT of $94.3 

million reflected good performance 

from the port’s subsidiary 

and associate companies 

with earnings up 11.9 percent 

to $16.4 million. 

We completed our 

capacity expansion 

programme in 2016 

and the effects were 

almost immediate. 

– David Pilkington 

The results were lifted 

by increased volumes across 

all major cargo categories, 

including export logs (up 14.3 

percent in volume) and dairy 

products (up four percent). 

Transhipment of containers, 

when they are transferred 

from one service to another at 

Tauranga, grew 23.3 percent 

during the last financial year, 

demonstrating the entrenchment 

of the “hub and feeder 

“ model in New Zealand, 

said port chairman David 

Pilkington. 

“This growth is a direct 

result of Port of Tauranga’s 

six-year investment in building 

capacity to accommodate 

larger vessels. 

“We completed our capacity 

expansion programme in 

2016 and the effects were 

almost immediate. We are seeing 

larger container vessels, as 

well as larger bulk cargo and 

passenger ships.” 

With the fast container 

service connections between 

Tauranga and North Asia, 

North America and South 

America, shippers in Australia 

Port of Tauranga at twilight: capacity expansion pays off. Photo/ Supplied. 

and New Zealand have increasingly 

been using Tauranga 

as a hub port. 

Containers transhipped 

from other New Zealand ports 

grew 54.7 percent compared 

with the previous year. 

The port said it now handled 

40 percent of all containers 

in New Zealand. 

Cargo trends 

In the 2017/18 financial year, 

imports increased 13.7 percent 

to 9.0 million tonnes and 

exports increased 8.2 percent 

to 15.4 million tonnes for the 

year. Total ship visits increased 

5.8 percent. 

Log exports increased 14.3 

percent to 6.3 million tonnes 

with sawn timber exports also 

up in volume, by 10.3 percent. 

Forestry products were still 

fetching record prices internationally 

during the period, the 

port said. 

Dairy product exports in the 

last financial year were up four 

percent to 2.3 million tonnes. 

Imports of dairy industry food 

supplements increased 18.2 

percent, and fertiliser imports 

increased 16.4 percent, reflecting 

a strong sector. 

Other primary product 

sectors also fared well, with 

frozen meat exports increasing 

11.3 percent and apples 

increasing 20.9 percent. 

Cement imports increased 

18.9 percent while steel 

exports increased by 25 percent, 

reflecting the past couple 

of years of strong construction 

growth. 

Oil product imports 

increased 9.3 percent and 

other bulk liquids increased 

39.9 percent. 

The number of cars and 

other vehicles imported at Port 

of Tauranga doubled compared 


And while kiwifruit volumes 

were down 5.8 percent 

due to a seasonal drop in green 

kiwifruit, an increasing proportion 

of the kiwifruit crop 

was being shipped via refrigerated 

container. 

The number of TEUs 

increased 27.6 percent compared 


Operational 

developments 

Cairns noted that the port’s 

container terminal now has 

2634 refrigerated container 

(reefer) connection points, 

which are supplemented in the 

peak season with 12 generators 

each supplying power to 35 

containers. 

The Port also opened a 

new purpose-built coolstore 

at Mount Maunganui to handle 

kiwifruit and other chilled 

cargoes. 

“We believe we have the 

largest reefer capacity in 

Australasia, demonstrating the 

significance of the volumes we 

are handling.” 

The Port maintained its 

industry-leading record for 

productivity, with a net crane 

rate for the year to 30 June 

2018 of 35.5 moves per hour 

(compared with the reported 

national average of 33.5 moves 

per hour and Australian rate of 

28.9 moves per hour). 

If you are considering your current 

investment arrangements, perhaps 

it’s time to get a complimentary review 

Forsyth Barr is a New Zealand owned firm with 20 offices nationwide 

including three offices in the Bay of Plenty and Waikato regions. 

Supported by Forsyth Barr’s research and investment expertise, our Authorised 

Financial Advisers can work with you to deliver a personalised approach taking 

into account your investment objectives, preferences and your tolerance for risk. 

To make an obligation free appointment to discuss your investment 

arrangements, contact your local Forsyth Barr office by calling 0800 367 227. 

We look forward to discussing how our investment advice can work for you. 

0800 367 227 

forsythbarr.co.nz 

Disclosure Statements for Forsyth Barr Authorised Financial Advisers 

are available on request and free of charge. Fees and charges will 

apply if you elect to have a continuing relationship with Forsyth Barr. 

TAU5162-03 – © Forsyth Barr Limited October 2018 

PRINTING 

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Stay grounded when 

you move to the cloud 

Great. You’ve decided it’s time to take your New Zealand business 

to the cloud. But before taking the leap, it’s important to assess 

the systems and processes you already have in place, as well as 

a number of other factors, to make your migration to the cloud as 

successful as possible. 

MONEY MATTERS 

> BY STEPHEN GRAHAM 

Stephen Graham is a Director and Managing Partner at BDO 

Rotorua, Chartered Accountants and Advisers. To find out more 

visit bdorotorua.co.nz or email rotorua@bdo.co.nz 

There are several things 

you need to consider: 

1) What do you really 

need? 

It’s essential you reassess the 

processes you have in place 

for your current systems. Ask 

yourself, “what was the purpose 

of this and do we really 

need it going forward?” 

Often organisations do 

things simply out of habit, and 

re-evaluation will help you 

shed the processes that aren’t 

necessary. 

It is frequently not until you 

suffer a failure that you realise 

how important having a good 

backup and readily accessible 

files are. 

Disruption to business and 

workflow caused by a hardware 

failure can not only 

impact your own business, it 

can have a knock-on effects on 

all those you are dealing with. 

So assess your business 

processes and decide which 

ones you really need. 

2) Understand your data 

Cloud providers often 

Small Business Summit with Minister Stuart Nash 

Small Businesses in New 

Zealand are young, 

dynamic and dominate 

New Zealand’s industries, 

but they face unique challenges, 

says Steven Farrant, 

chair of Tauranga Chamber of 

Commerce’s Small Business 

Tauranga group. 

The group recently hosted 

Small Business Minister Stuart 

Nash to a roundtable discussion 

which included a wide 

range of local business people. 

The purpose of the summit 

was to welcome Nash to 

Tauranga and allow him to see 

first hand the only Chamber 

of Commerce network within 

New Zealand that was dedicated 

to Small Businesses, said 

Farrant. 

“We also wanted to discuss 

with Stuart and other business 

leaders from within the region 

how do we collectively make it 

easier for SMEs to operate, do 

business and be more effective 

and successful.” 

The SME sector is a characteristic 

of the New Zealand 

economy, with 97 percent of 

enterprises having fewer than 

20 employees. Around 29 percent 

of employees work for 

SMEs and 28 percent of New 

Zealand’s GDP is estimated to 

be produced by SMEs. 

“Small Business in Tauranga 

and New Zealand as a whole is 

a big deal,” said Farrant. 

“This is ultimately why 

our network exists and is so 

relevant within our business 

community.” 

Participants in the summit 

stressed that the Minister, and 

the recently formed Small 

Business Council, needed to 

focus on strengthening the sector 

at higher levels of government. 

Nash indicated that he 

would welcome further input 

by those attending. 

Farrant noted that Small 

Business Tauranga was run 

by a committee of passionate 

volunteers and small business 

enthusiasts, which suggested 

not enough is being done to 

address the sector’s needs at a 

higher level. 

Labour list MP Angie Warren-Clark, Small Business 

Tauranga deputy chair Zita Cameron, Minister of Small 

Business Stuart Nash, and Small Business Tauranga 

chair Steven Farrant. Photo/David Porter. 

“But I was encouraged by 

the minister’s empathy to this 

and commitment to the sector 

– plus his determination, via 

the Small Business Council, to 

make some significant, meaningful 

and practical changes to 

help SMEs within NZ,” he said. 

“I am hopeful we can work 

closely with the minister and 

the Small Business Council 

and use Tauranga as a sample 

base to trial new initiatives 

to help make a material 

difference.” 

– By DAVID PORTER 

have more security features 

than anything you could do 

in-house. 

In the digital age, it’s possible 

to gather huge amounts of 

data without really realising it. 

Think about all that customer 

information you’ve collected 

over social media and 

email, for example. 

Businesses need to work 

out exactly how much data 

they have, what it is and how 

critical it is. 

Don’t assume that your most 

critical data (without which 

your business wouldn’t be able 

to function) is going to be safer 

on-site than in the cloud. 

Most cloud providers invest 

in a broad range of security 

features that you might not 

necessarily be able to afford 

for your own servers. 

Things like end-to-end 

encryption and two factor 

authentication, as well as frequent 

patches for bugs or cyber 

threats, aren’t always available 

to small businesses, while the 

ability to set permissions on 

the cloud also goes a long way 

in securing your most essential 

information. 

3) Think about what you 

want to integrate 

Do you have a customer relationship 

management platform 

or point of sale system? It’s 

possible to integrate platforms 

like these into the cloud, so 

it’s worth assessing all of your 

other systems to see what you 

can connect. 

You might want to migrate 

everything into the cloud in 

one go, or do it more gradually. 

There are pros and cons to 

both strategies, and there’s no 

one size fits all migration plan, 

so it’s up to you to assess what 

will be best for your business. 

Understanding the precise 

nature of the data you hold is 

essential when deciding what 

to move to the cloud. 

4) Remember the end 

users 

Don’t forget about your 

employees, the people who are 

going to be using the cloud on 

a daily basis. 

To minimise confusion, get 

their feedback about what they 

might want from the cloud, 

and ensure you’re training 

them well before you actually 

migrate. 

People are often resistant 

to change, so it’s important to 

educate them on exactly why 

you’re moving to the cloud and 

how it will benefit them if you 

want genuine employee buy in. 

5) Consider hiring an 

adviser 

We deal with cloud migration 

often, ensuring businesses 

ready to take the leap are prepared, 

aware of the timeline 

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Migration doesn’t always 

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set of fallbacks and processes 

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as smoothly as possible and 

doesn’t interfere with business 

as usual. 

We are always happy to 

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to the cloud, so talk to the team 

about what we can do for you. 

Time for change? Be your own boss. Talk to us today. 

Importer - Fully Managed 

Gold Mine Fish n Chips Shop 

Engineering Tauranga 

Asian Restaurant that’s Unique 

More Business Wanted 

• Service Businesses • Hospitality 

• Import / Distribution / Wholesale 

• Childcare 

Murray Kidd 

This is an impressive opportunity to 

buy this vibrant business that has and 

is experiencing significant growth. 

Ideally suited to an investor looking for 

a governance role in a thriving business 

with scope to grow. It is a Importer, 

Distributor, Wholesaler and Retailer - it’s 

the whole package. 

Asking $4,500,000 

Nico Wamsteker 021 933 313 

Ref 30070 

A fish n chips shop that’s been serving 

fish n chips for over 30 years! Currently 

open 5 days a week, with a secure 

lease and rent at 6% of annual turnover. 

A fantastic landlord that knows the 

business. Average monthly turnover 

of over $30,000. A well located and 

established business! 

Asking $197,000 

Wayne Ronald 021 064 7355 

Ref 30132 

Strong light engineering/fabrication 

operation with regular repeat 

customers, good processes and a 

stable team. The owners want to see 

this business continue to thrive and to 

this end are flexible regarding transition 

to the successful buyer. You can take 

this business to the next level! 

Asking $750,000 

Murray Kidd 021 368 441 

Ref 29455 

AUCKLAND WAIKATO BAY OF PLENTY ROTORUA - TAUPO HAWKES BAY MANAWATU WELLINGTON CANTERBURY OTAGO 

This fully licenced Asian restaurant is 

in a well known location in Tauranga. 

It was established 4 years ago by 

the current owner and has a very 

stable annual revenue. Current weekly 

turnover is around $8,000, with steady 

growth showing annually. 

Asking $200,000 

Wayne Ronald 021 064 7355 

Ref 30121 

e 

e 

e 

021 368 441 

murrayk@abcbusiness.co.nz 

Nico Wamsteker 

021 933 313 

nicow@abcbusiness.co.nz 

Wayne Ronald 

021 064 7355 

wayner@abcbusiness.co.nz 

www.businessesforsale.co.nz 

Licensed REAA 2008

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Reading the tea leaves 

As economist John Maynard Keynes said, “markets can stay 

irrational longer than you can stay solvent”. The consequence 

of this occasional irrationality is that it is difficult for even rational 

investors to accurately and profitably time a market cycle. 

WHAT TO DO WITH YOUR MONEY 

> BY BRETT BELL-BOOTH 

Investment Adviser with Forsyth Barr Limited in Tauranga, and an 

Authorised Financial Adviser. Phone (07) 577 5725 or 

email brett.bell-booth@forsythbarr.co.nz. 

But it should be possible 

to identify and 

avoid some of the worst 

excesses of irrational markets. 

Are some investors “throwing 

caution to the wind” and 

investing without adequate 

margin for error? 

We aren’t suggesting an 

asset bubble or predicting a 

market implosion, but we can 

identify some risks that might 

dampen market optimism over 

a 12-to-36 month time horizon. 

Watch for evidence of 

investor imprudence 

Where is the market cycle at? 

Many commentators believe 

the US (the largest driver of 

the global economy and financial 

markets) is probably in the 

peak-Summer/early-Autumn 

phase of the economic seasons, 

akin to 2005–2007 in the 

last cycle. 

The cycle is getting old by 

historical standards, but age 

alone doesn’t mean economic 

growth will end soon, not 

least because Central Banks 

are determined to prevent 

recessions. 

Recessions aren’t all bad — 

they help cleanse economies 

and markets of inefficiencies. 

By preventing them, Central 

Banks are probably letting 

waste and excesses build. 

The longer a cycle has 

been going, the more significant 

these excesses probably 

become, and the greater the 

likelihood and potential depth 

of a subsequent downturn. 

Where are the excesses 

currently? 

Two warning signs to look out 

for are over-optimism (a willingness 

by investors to pay too 

much and accept returns that 

tend to be lower than required 

for the associated risks) and a 

lack of risk aversion (investors 

accepting more uncertainty 

and downside than history 

suggests is justified). 

Factors supporting financial 

market valuations 

Years of quantitative easing, 

low interest rates and excess 

liquidity sent investors searching 

for higher returns in whatever 

sectors offered them. 

The result has been a rush 

of funds into defensive and 

the FAANG stocks (Facebook, 

Apple, Amazon, Netflix and 

Google - representing Google’s 

parent company Alphabet), 

emerging market debt, nonbank 

lending to private midsized 

firms, debt-funded private 

equity, technology venture 

capital, and crypto-currencies. 

These inflows have led 

to competition for assets and 

deals. Some investors may 

now be suspending required 

scepticism and tolerating higher 

risk without an adequate 

return premium. 

For example, credit standards 

in direct lending deals 

have been declining, and volumes 

of lower-rated credit 

have been booming. 

Even with the US economy 

powering ahead, US politicians 

are using tax cuts and 

increased fiscal spending to 

accelerate growth even further, 

while erecting trade barriers. 

Who knows what impact 

this strange policy concoction 

will have on inflation, growth, 

employment, monetary policy, 

rates and the dollar. 

Increases in the US government 

deficit to fund spending 

could contribute to a rise in 

real bond yields. 

That could pop a credit bubble 

built on weak lending standards, 

which in turn could deflate 

optimism across financial markets, 

including in equities. 

Six ideas for positioning 

portfolios a bit more 

defensively 

How can you prepare equity 

portfolios to soften the blow of 

a hypothetical downturn? Six 

ideas are to: 

1) Reduce equity weightings 

towards neutral. 

2) Remain regionally well 

diversified. 

3) Rotate from small and midcaps 

into large-caps. 

4) Reduce overweights in 

growth stocks and add to 

quality and value stocks. 

5) Avoid owning businesses 

that you wouldn’t be comfortable 

holding through an economic 

or market crisis (highly 

geared businesses, banks, insurers, 

energy or mining stocks). 

6) Consider investment funds 

with lower correlation to equities 

like market neutral, long/ 

short or absolute return styles. 

This column is general in 

nature and is not personalised 

investment advice. This 

column has been prepared 

in good faith based on information 

obtained from sources 

believed to be reliable 

and accurate. Disclosure 

Statements for Forsyth Barr 

Authorised Financial Advisers 

are available on request and 

free of charge.


13 

Getting to grips with government’s 

new R&D tax credit 

The Labour-led government has resurrected its old 

R&D tax credit and given it a new set of clothes. 

The government’s goal is 

to increase New Zealand 

business R&D spend from 

its current 1.28 percent of GDP 

to two percentover the next 10 

years (the current OECD average 

is 2.38 percent). 

Labour’s former R&D tax 

credit only applied for one 

year before National abolished 

it when it took power in 2008. 

The National Government 

favoured R&D related grants 

and the current rules that allow 

loss-making companies to 

cash-out losses. 

The National Government 

was sceptical that a R&D credit 

would encourage R&D to the 

extent touted, instead believing 

that businesses would merely 

recharacterise existing business-as-usual 

expenditure to 

get the credit. 

The government has presented 

the new legislation to 

Parliament. 

It is expected to be passed 

REGULATORY MATTERS 

> BY GRANT NEAGLE 

Grant Neagle, a director at Ingham Mora Chartered Accountants 

in Tauranga, is a business advisor and tax specialist. He can be 

contacted on 07- 927- 1225 or grant@inghammora.co.nz 

into law mid-2019 and will 

take effect from 1 April, 

2019 in respect of taxpayers’ 

2019/20 income year. 

As part of the introduction 

of the credit, the Callaghan 

Innovation Growth Grants 

will be phased out. Currently 

under the grant businesses can 

claim up to 20 percent of their 

R&D expenditure up to a $5 

million cap. 

DETAILS OF THE NEW 

SCHEME 

The credit rate 

Taxpayers who qualify will be 

entitled to a 15 percent tax 

credit on eligible R&D expenditure. 

To qualify, businesses 

will need to spend a minimum 

of $50,000 per annum on eligible 

R&D expenditure, or outsource 

their R&D to Approved 

Research Providers. 

Eligible outsourced 

expenditure will qualify for the 

tax credit even if a taxpayer’s 

total R&D spend is below the 

$50,000 threshold. 

Cap on R&D expenditure 

A business will be able to claim 

a tax credit for up to a maximum 

of $120 million of R&D 

expenditure each year (equating 

to an $18 million tax credit). 

Businesses may be able to 

apply for an extension to this 

cap if they can demonstrate 

a substantial benefit to the 

country. 

Eligibility 

All businesses will be eligible 

to claim the credit, as will 

industry research cooperatives, 

State Owned Enterprises and 

Mixed Ownership Model companies 

(CRIs, DHBs tertiary 

education organisations won’t 

be eligible). 

Businesses that have 

received Callaghan Innovation 

Growth Grants in the same 

year will not be eligible for 

the credit. 

R&D carried out overseas 

Up to 10 percent of an eligible 

R&D expenditure can be overseas 

R&D. 

Businesses making a loss 

The government has not fully 

considered how it will support 

businesses that are making a 

loss, but is committed to its 

own comprehensive scheme 

applying from 1 April, 2020. 

As a stop-gap measure it 

has indicated that businesses 

will be eligible for a refund 

of their tax credits for R&D 

expenditure up to $1.7 million 

(i.e. a maximum cash refund of 

$255,000). 

Definition of R&D 

The government’s originally 

suggested proposal that only 

activities conducted using 

scientific methods would be 

eligible has been has been 

replaced with a requirement 

to use a “systematic approach” 

to R&D. 

The R&D activities must 

be performed for the purpose 

of acquiring new knowledge 

or creating new or improved 

processes, services or goods. 

There is a further requirement 

that the R&D must seek 

to resolve scientific or technological 

uncertainly. 

How is eligible R&D 

expenditure calculated? 

The government proposes to 

base eligible expenditure on 

a broad range of actual R&D 

costs, including: 

• Salary/wages of employees 

doing R&D research. 

• Depreciation on assets used 

in the R&D. 

• Overheads and consumables 

used in the R&D process. 

Accounting standards/rules 

around how expenditure is 

treated will not determine eligibility. 

The government intends 

to allow the salary/wages of 

staff working on the R&D, 

plus additional costs incurred 

as a result of conducting the 

research, to qualify. 

Conclusion 

The new credit will not stand 

in isolation and will support 

the existing innovation framework. 

Encouragingly, the government 

has signalled its intention 

to grow this broader innovation 

package, including providing 

more targeted support 

for start-ups and innovative 

businesses. 

The new credit is a welcome 

addition and at a minimum 

should relieve the cash cost 

of business conducting R&D. 

Only time will tell whether it 

will lead to increased R&D 

investment. However, its 

chances will be bolstered by 

continued government support 

and investment. 

A key challenge for the 

government will be the need 

to balance the integrity of the 

system to prevent it being rorted, 

with ease of compliance. 

An administratively burdensome 

regime will discourage 

businesses from applying 

for the credit. 

The comments in this article are 

of a general nature and should 

not be relied on for specific 

cases, where readers should 

seek professional advice. 

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Bay’s future business leaders 

report on the year’s learnings 

This year 15 new businesses 

were launched from 6 

schools in Tauranga. In 

total, the Young Enterprise 

Scheme (YES), coordinated by 

Venture Centre, engaged with 

78 college students for a year 

to begin their entrepreneurial 

journey. 

To make it to the awards 

which took place at Tauranga 

Art Gallery the business teams 

final task was to prepare their 

annual report and reflection. 

The reports highlight the 

breadth of business knowledge 

acquired by the young 

entrepreneurs during their first 

startup experience. They also 

demonstrate tenacity, creativity 

and the next generation 

Another proof positive Tauranga and the 

Bay of Plenty will contribute strongly to 

the regions social and economic wellbeing 

for generations to come took place on 

October 23rd with the Young Enterprise 

Scheme Regional Finals. 

of leaders willingness to take 

risks then use the learnings and 

data to make critical decisions 

and guide their ventures’ progress. 

Tayla from Artemis reported 

that she is not afraid of failure, 

but instead, uses failure as 

a foundation for her dreams in 

her team’s final document. Artemis 

provided unique, rustic 

and decorative candle holders 

and wooden coasters using tree 

trimmings which are usually 

burnt—a wasted natural resource 

that the team set out to 

turn into value. 

All of Artemis’s product 

were carefully handcrafted, 

each highlighting the flaws in 

the wood to deliver uniqueness 

to each piece and echoing 

Tayla’s message that flaws and 

failures can be used to create 

something special. 

Every team on YES receives 

probono support and 

mentoring from members of 

Venture Centre’s community to 

launch their startups, and Artemis 

were careful to give thanks 

the pro-bono support they 

received. In particular team 

member, Kayla’s Dad received 

a shout out. He supported the 

teenagers by letting them borrow 

some of his tools to create 

the products and gave guidance 

about how to improve them. 

The business named Off- 

Kuts with their innovative 

processes and product could 

grow to become the future of 

sustainable streetwear having 

taken advantage of both the 

YES programme (in school), 

and Venture Centre’s (out of 

school) entrepreneur development 

service ‘Mashup’ this 

year. They also won the PriorityOne 

Young Innovator 

Awards (YIA). 

The team combined the 

challenges of wasted fabric 

from textile factories going to 

landfill with the issues young 

people experience with traditional-thinking 

demonstrated 

by the clothing industry. They 

are committed to building a 

brand around their message of 

acceptance and diversity. Their 

mission includes changing the 

conversation in our society 

around their generations alternative 

thinking about gender. 

Team members Skye and 

Abbey are continuing with 

OffKuts while Skye begins 

studying fashion design at university. 

BBSplash! was among 

the teams which brought an 

awareness of Maori business 

concepts, particularly Kaitiakitanga 

(guardianship of the 

land), into their startup. The 

packaging and 100% natural 

ingredients in their bath bombs 

with a toy inside targeted at 

parents with small children, 

guaranteed that their business 

will not have a negative impact 

on Aotearoa’s environment. 

From examining their sales 

data the team predicts sales 

will spike again during winter 

as return customers are more 

likely to draw a bath for their 

children then. 

Mug Shot Coffee delivered 

perfect, barista-made coffees to 

teachers and students on Tuesday 

lunchtimes, Thursday and 

Friday mornings at Papamoa 

College. The team’s vision of 

franchising the operation to 

other schools required them to 

start development of a turn-key 

system with training plans for 

new baristas including health 

and safety and machine upkeep. 

They also devised digital 

solutions to ensure ordering 

efficiency and a loyalty card 

scheme. 

Targeting the health and fitness 

industry MyTrainingSupplements 

aimed to save customers 

forking out tremendous 

amounts of cash on supplements. 

Low cost, high quality 

and natural protein powder in a 

1kg tubs, produced locally was 

their answer. The team found 

that emphasising the ‘buy local’ 

message in their marketing 

increased their sales. 

These and many more 

useful business lessons were 

reported by these young entrepreneurs 

who became firsttime 

business owners this 

year. All reports referenced 

the learn-by-doing methodology 

of actually starting a 

business and taking a deep-end 

approach to tackling business 

complexity being a great way 

to learn. They prove there is 

a great deal of up and coming 

talent in Tauranga and the Bay 

of Plenty. We look forward to 

seeing what comes next for every 

one of them, for the region 

and being here to support them 

on the next leg of their entrepreneurial 

journey. 

From ideas to sales: 

Highlights from the 

Bay’s 2018 cohort of 

teen entrepreneurs


15 

#GiveFirst 

There isn’t a day goes by that Venture 

Centre doesn’t hear from someone asking 

if they can book Basestation co-working 

space for their event. It’s usually followed 

by compliments, “we love Folk coffee”, “we 

think you’ve nurtured a great community”, 

“we like the vibe” and “there are always 

great people at the events there”. It’s 

always lovely to hear nice things. 

Then comes the silence 

on the other end of the 

phone, or email when we 

send the (incredibly reasonable) 

pricing plan. On the follow-up 

we usually hear “Oh, 

we thought you were a community 

organisation and we’d 

be able to use it for free”. 

If you are a volunteer, organising 

a free event and the 

theme of your event advances 

the digital and entrepreneurial 

know-how of the community 

we curate, ‘free’ is probably 

the case. For others the rates 

for use of Basestation cover fit 

for purpose facilities with all 

the tech, refreshments, comfort 

and welcoming hosting 

support you’re after. What’s 

more your contribution to running 

costs makes a small contribution 

towards enabling the 

community-building work to 

continue. 

What makes our team’s 

day is when someone comes 

along and says the nice stuff 

AND gets the mission of Venture 

Centre. “WOW, I think 

what you’re doing is great.” 

“I think helping people launch 

and grow their businesses is 

important for our local economy.” 

“Having your team make 

it easier to access a network of 

help and tools to give people 

an equal opportunity to create 

or open a business is important 

work—how can we join in?” 

The people who take this 

approach are the people that 

win in the long run as long 

standing, valued and successful 

members of the regions entrepreneurial 

ecosystem. They 

look for a win-win-win, and 

QrtHori_BOPBN_Basestation_Oct17.pdf 1 17/10/17 10:37 AM 

Suzi Luff and Heather Claycomb of HMC communications. 

put their ‘win’ last on the list. 

Not only do they pay to use 

Basestation, they deliver value 

to the community by becoming 

another collaborative member 

willing, able and committed to 

the shared mission to increase 

entrepreneurship, help young 

talent get their first experience 

of solving problems in the real 

world, helping SME owners to 

grow their business and in so 

doing advance the mission of 

equality of economic opportunity 

for all. They #givefirst. 

One such person is Suzi 

Luff from HMC Communications. 

Suzi and Venture Centre’s 

core team are working 

together to help you, whether 

you’re a founder, owner or a 

proud member of the i-generation 

to get your enterprise’s 

story in front of those that 

count. 

When you’re in the thick of 

managing a start-up or a business, 

it’s often difficult to take 

time to understand what communications 

you need to put 

in place as you move towards 

important phases like launching 

your product or raising 

capital. 

The good news is, if you 

take the time to get some good 

communications in place and 

do it well, it can help you 

achieve your goals faster. 

When you join Heather 

Claycomb and Suzi Luff from 

HMC Communications, as 

they present tips and advice 

on how to use public relations 

and communications for startup 

enterprises, you’ll find out 

how. 

On 19th November, bring 

your lunch to Basestation to 

hear Heather and Suzi present 

case study examples of 

start-up founders their team 

has worked with. You’ll get 

an insight on how to prepare 

and harness the opportunities 

while reaching milestones that 

are part of your start-up journey. 

You’ll leave with resources 

and the confidence to have 

a go, and you’ll get the chance 

to ask lots of questions. 

Heather who is originally 

from the United States, 

founded HMC Communications 

fourteen years ago. With 

extensive experience across 

communications, marketing, 

sales and public relations over 

a broad range of industries, 

Heather knows exactly what 

goes into kicking off a startup. 

She’s worked alongside 

her husband Rod on a number 

of start-up ventures that have 

used strategic public relations 

to gain partners, access angel 

investment and develop export 

markets. 

Suzi is new to HMC Communications 

and has called the 

Bay of Plenty home for over 

eight years. She brings with 

her over a decade of public 

relations and communications 

experience across conservation, 

tertiary education, the 

community and voluntary sector, 

the corporate arena and 

utilities. 

HMC Communications 

is an award-winning team of 

nine, with offices in Papamoa 

and Hamilton servicing clients 

across New Zealand. This 

year the firm was named the 

PRINZ Small Public Relations 

Consultancy of the Year. 

HMC Communications 

provides the full gamut of 

PR services to help founders, 

corporates and not-for-profits 

build their brands, reputations 

and connections. Learn more 

about HMC and how PR helps 

entrepreneurs on their journey 

at the workshop USING PR 

TO START UP YOUR EN- 

TERPRISE. 

It’s free, open to residents 

of Basestation and the 

entrepreneurial community 

which connects through 

Venture Centre online. Go 

to http://clik.vc/prhelp on 

Monday 19 November 2018, 

12.30pm at Basestation. 

MADVentures – events for youth 

Codebrite Expression of Interest 

Returning in 2019 

Express your interest at the link below: 

www.businessaaxis.nz/cbinterest 

Young Enterprise Scheme 

Regional Finals & Awards 

23 October, 3:30pm to 5:00pm 

PoweringON – events for 

business owners 

Office Hours Intellectual Property 

with James & Wells 

31 October, 11:00am to 1:00pm 

Use your Android smartphone as 

a travel PC 

7 November, 9:00am to 10:00am 

Office Hours Marketing Strategy 

and Planning with Marketing on 

Demand 

8 November, 11:00am to 1:00pm 

Office Hours Financials with 

Crowe Horwath 


Office Hours Sales and Marketing 

with Bravesight 


Office Hours Legal with 

Mackenzie Elvin 


Office Hours Intellectual Property 

with James & Wells 


Write a clear brief for your 

website designer/developer 


Instigator – events for founders 

BOP Entrepreneur Social 

15 November, 4:45pm to 6:45pm 

Angelic Drop-In Clinic 


Using PR to startup your enterprise 

19 November, 12.30pm – 1.30pm 

Social Enterprise Business 

Modelling Workshop 


Social Enterprise Impact 

Measurement Workshop 


Plug-in & power up 

C 

M 

Y 

CM 

MY 

CY 

CMY 

K 

Coworking – way 

more than a desk! 

Be our guest, take 

a tour & enjoy a 

coffee on the house 

• Desks, secure offices, team spaces 

• Flexible terms - come for a day, 

a week, month or year 

• Event and Meeting rooms free 

with residency or book as needed 

• Uncapped internet 

• Tech support and award 

winning barista onsite 

Designed, managed and run by 

Get in touch 0800 000557 

info@basestation.co.nz 

148 Durham Street, Tauranga 

The Communication & Technology Space 

join us!


Tauranga NZ’s best logistics hub, 

says Middlebank report 

Tauranga is emerging as New Zealand’s 

most cost-effective logistics hub for many 

importers and distributors, according to 

a new study by Middlebank Consulting 

Group. 


The supply-chain agency’s 

analysis found that 

Tauranga offered around 

five percent cost savings over 

Auckland as a hub for distribution 

to most parts of New 

Zealand. The report’s context 

is the rapid growth at Port 

of Tauranga and an increasing 

focus on improving key transport 

connections between the 

city and other regions. 

Middlebank’s analysis was 

conducted to meet a request 

from a major European 

brand for information about 

a potential New Zealand hub 

for importing and distributing 

manufactured goods, and has 

been dstribiuted by Priority 

One. 

“Organisations looking to 

establish a distribution network 

in New Zealand should 

seriously consider Tauranga as 

a base,” the report stated. 

“While the difference is 

unlikely to warrant an existing 

Auckland-based company to 

relocate, Tauranga should be 

more comprehensively evaluated 

by any potential new 

entrant to New Zealand.” 

Priority One Business 

Promotion Manager Mark 

Irving said the independent 

report confirmed the economic 

agency’s knowledge that 

Tauranga was truly the “hub 

of the future” for importers as 

well as exporters. 

“We believe that the depth 

of the analysis and the strength 

of the modelling in this report 

will provide a convincing case 

for major overseas brands to 

choose Tauranga as their preferred 

hub in New Zealand,” 

said Irving. 

“As our region’s road links 

with neighbouring regions 

continues to improve, the case 

for Tauranga looks set to grow 

even stronger in future.” 

Middlebank’s comprehensive 

43-page analysis concluded 

that Tauranga was arguably 

the best option for importers 

and distributors of furniture, 

electronics and apparel, based 

n the assumption there was 

either one hub for the entire 

country, or one in the North 

Island and one in the South 

Island. 

For vehicle imports, 

there was “benefit” to using 

Auckland as a hub for regions 

north of the Bombay Hills and 

Tauranga for the rest of the 

North Island, the report said. 

Among many examples of 

price savings compared with 

Auckland, the furniture analysis 

found that Tauranga was 

around 12.5 percent cheaper 

for warehousing and six percent 

cheaper for road freight. 

The city’s central location 

was seen as an advantage for 

distribution in several import 

categories. 

Import and distribution 

The report modeled costs 

for roll-on / roll-off vehicle 

imports from Japan. It also 

modeled costs for importing 

and distributing furniture, 

electronics and apparel from 

Australia, Bangladesh, China, 

India, Malaysia, Singapore, 

Thailand and Vietnam. 

The modelling included 

costs for sea freight, port, 

warehousing, cross-docking, 

and road freight originating 

from the two main North 

Island ports of Auckland and 

Tauranga. 

Brother International (NZ) 

executive chairman Graham 

The depth of the 

analysis and the 

strength of the 

modelling in this 

report will provide a 

convincing case for 

major overseas brands 

to choose Tauranga as 

their preferred hub in 

New Zealand. 

– Mark Irving 

Rapid growth at Port of Tauranga: improving hub effectiveness. Photo/Supplied 

This report 

confirms what 

locals have known 

for a long time 

– that the Bay is 

booming. 

– Todd Muller 

Walshe said that moving from 

Wellington to Tauranga had 

allowed the company to save 

$889,000 a year and helped 

reduce CO2 emissions by 47 

percent over five years. 

Tauranga offered “super-efficient” 

port container handling 

and same-day delivery 

to areas including Hamilton, 

allowing Brother to increase 

productivity by being closer to 

customers, he said. 

“Changes to key infrastructure 

like roading will improve 

this further, making the move to 

Tauranga by importers and distributors 

a strategic imperative.” 

Mainfreight national 

sales manager Rob Croft 

said Tauranga’s central location 

and relatively congestion-free 

roads, compared with 

Auckland, meant that it was 

possible to offer lower rates 

for transporting goods to many 

regions. 

“This applies particularly 

to regions south of Auckland, 

where the savings associated 

with transporting goods from 

Tauranga can be significant.” 

Colliers International industrial 

and retail broker Rachel 

Emerson said Tauranga made 

enormous sense for import distribution 

because of its competitive 

real estate costs, motivated 

labour pool and highly 

efficient port operation. 

The city also offered an 

attractive lifestyle, the importance 

of which could not be 

overlooked, as it supported 

work-life balance and good 

employee morale, she said. 

“We have witnessed significant 

growth in our local 

import distributors, with most 

taking significantly enlarged 

real estate footprints in the last 

couple of years. Tauranga services 

the North Island (including 

same day to Auckland) and 

combined with a 3PL or 4PL 

operation in the South Island 

ensures efficient distribution 

channels NZ-wide.” 

Bay of Plenty MP Todd 

Muller said Tauranga’s strong 

Todd Muller 

transport links and its prime 

Golden Triangle’ location created 

an enviable position for 

distribution. 

The report highlighted the 

region’s competitive advantages 

and showed that Tauranga 

was “the place” for creating 

business connections between 

New Zealand and the rest of 

the world. 

“This report confirms what 

locals have known for a long 

time – that the Bay is booming 

and Tauranga is open for business,” 

he said. 

“As more and more people 

choose to call the Bay home, 

and our community continues 

to grow, one thing is abundantly 

clear – our city’s best days 

are ahead of us.” 

KEY REPORT CONCLUSIONS 

Furniture - Tauranga is “a more economical solution than Auckland” by 4.7-to-4.8 percent 

for distributing furniture directly to stores when goods are sourced from Southeast Asia. 

Electronics - Tauranga is “the most economical hub” because of its relatively low 

cross-docking and warehouse costs as well as lower road-freight stemming from its “key 

geographical location”. Compared with Auckland, cost savings range from 4.7 percent 

(shipped from Xingang) to 5.1 percent (from Singapore). 

Apparel - Advantages are similar to the Electronics category, with cost savings ranging 

from 4.5 percent (shipped from Chittagong) to 5.8 percent (from Ho Chi Minh). 

Mark Irving 

Vehicles - When only one hub is being used, Auckland offers a 1.18 percent advantage 

for vehicles imported from North Asia. However, if more than one hub is being used for 

the North Island, combining Auckland with Tauranga results in “a more cost-optimised 

distribution network.”

ROTORUA BUSINESS AWARDS 


17 

Supreme Award winners Event Impressions: Gobsmacked to take home the top award. 

Event company makes an 

impression at the Rotorua Awards 

Event Impressions didn’t just help plan 

and organise this year’s Westpac Rotorua 

Business Awards - they also took out 

both the overall Supreme Award and the 

Service Sector Excellence Award. 

Photos | Michelle Cutelli Photography 

Established in 2002 by Jeff 

and Jacqui Alexander, 

who have a background 

in the hospitality industry, the 

company specialises in the 

styling, decor and execution 

of events. 

Jacqui Alexander told Bay 

of Plenty Business News that 

it was the first awards the company 

had ever entered, and the 

goal had been to try and win 

their category. 

“We decided to enter for the 

team - we all really work hard 

and the pressure is always on 

24/7,” she said. 

“We were delighted to win 

our category and just sat back 

after that. Then the MC read 

out our name for the supreme 

The level of entries 

was very high and 

I know the judges 

were really struggling 

to separate some of 

the nominees at the 

top end. 

– Bryce Heard 

Supreme winner was amazing,” 

she said. 

The Rotorua awards had a 

total of 16 categories at stake 

with 48 entries and a record 

634 registered attendees at the 

Energy Events Centre, with 

a 24-member judging panel 

determining the winners. 

Bryce Heard, acting chief 

executive of organiser Rotorua 

Chamber of Commerce, said 

the strong support for the 

awards reflected the fact that 

the Rotorua economy was 

booming. 

“The level of entries was 

very high and I know the judges 

were really struggling to 

separate some of the nominees 

at the top end,” he said. 

The Business Person of the 

JIGSAW 

CONGRATULATES 

Daniel Ward 

4 Square Edmund Road 

Winner of the Jigsaw 

Solutions Group – Employee 

of the Year Award! 

Year Award went to forestry 

sector veteran Peter Clark, 

who recently stepped down 

after almost four decades with 

PF Olsen - the last 20 years as 

chief executive. 

Red Stag Timber won 

the award for Outstanding 

Contribution to Rotorua. 

The full list of winners and 

sponsors is in the accompanying 

table. 

Heard said the awards 

tended to focus on the 

emerging businesses and 

the small-to-medium sized 

enterprises, with the larger, 

longer-established businesses 

tending to be the sponsors. 

“Nevertheless we had companies 

like Red Stag taking 

away the community contribution 

award, which it richly 

deserves. 

“And we had Peter Clark 

from PF Olsen’s awarded as 

the business person of the 

year.” 

Heard - a longtime forestry 

executive and consultant - 

added that it was good to see 

the region’s important forestry 

sector represented amongst the 

winners. 

“We also had a lot of Maori 

businesses in the award wins,” 

he said. 

“Part of that reflects the fact 

that we re-jigged the award 

categories to make them more 

uniquely Rotorua. We put the 

primary sector in because they 

Continues page 18 

Outstanding Business Person 

of the Year Peter Clark. 

award and we were absolutely 

gobsmacked.” 

Alexander said that, as a 

small husband and wife business 

without much external 

feedback, it had been cathartic 

for her and Jeff to go through 

the awards process. 

“To put yourself on the line 

to be judged by strangers and 

have them come back and give 

you an appraisal of your business 

that puts you up as the 

www.jigsawsolutions.biz 

Recruitment Programme • Employee Growth Programme • Financial Solutions 

200172AA

18 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018 ROTORUA BUSINESS AWARDS 

ROTORUA WESTPAC BUSINESS AWARDS 2018 

– WINNERS LIST 

Supreme Winner Sponsored by Westpac 

Business Person of the Year 

Sponsored by Red Stag Timber 

Outstanding Contribution to Rotorua 

Sponsored by Rotorua Lakes Council 

Young Entrepreneur of the Year 

Sponsored by Ministry of Education 

Employee of the Year 

Sponsored by Jigsaw Solutions Group 

Social Licence Business Award 

Sponsored by Bay of Connections 

Not For Profit Business Award 

Sponsored by The Hits 97.5FM 

Innovation and Disruption Business Award 

Sponsored by Bayleys 

Bi-Lingual Business Award 

Sponsored by Pipi Ma 

Small Business Excellence Award 

Sponsored by Avid Management Consulting 

Agency 

Retail Excellence Award 

Sponsored by Pukeroa Oruawhata Group 

Service Sector Excellence Award 

Sponsored by Holland Beckett Law 

Tourism & Hospitality Excellence Award 

Sponsored by Deloitte 

Primary and Manufacturing Industries Excellence 

Award 

Sponsored by Toi Ohomai Institute of Technology 

Judges Acknowledgement of Excellence Award 

Sponsored by Rotorua Chamber of Commerce 

Property & Construction Excellence Award 

Sponsored by OneRoof 

Event Impressions 

Peter Clark – PF Olsen 

Red Stag Timber 

Kacy Sander 

Daniel Ward – 4 Square 

Edmund Road 

Crankworx 

Te Taumata Ngati Whakaue 

Iho-Ake Trust 

Kilwell Fibretube Ltd 

Kahui Legal 

Stolen Bike Catering 

4 Square Edmund Road 

Event Impressions 

Kaitiaki Adventuresw 

Onuku Maori Lands Trust 

Kilwell Fibretube Ltd 

The Glass Guys 

Red Stag Timber picks up the Outstanding Contribution to Rotorua Award. 

From page 18 

are the biggest contributor to 

the economy. We put in a bilingual 

award (won by Kahui 

Legal). 

“This all restructured the 

awards so they reflected the 

makeup of Rotorua business. 

It seemed to pay dividends - it 

was a great night.” 

Red Stag Timber chief 

executive Marty said the company 

was honoured to win the 

Young Entrepreneur Kacy Sander (centre) 

Outstanding Contribution to 

Rotorua Award. 

“Giving back to the community 

in recognition of the 

support we get from the community 

in terms of staff and 

supplier commitment is really 

important,” he said. 

“Red Stag does this by being 

a safe and caring employer of 

choice in the wood-processing 

sector, as well as through supporting 

Rotorua’s sports and 

culture - in particularly mountain 

biking - through facilities 

we hope all of Rotorua 

can benefit from as users or 

through the tourism dollars we 

help attract.” 

Forestry veteran 

Clark’s win 

Peter Clark said the award had 

come as a surprise as he wasn’t 

aware he had been nominated. 

“Forestry is a big part of 

the Rotorua and the wider Bay 

200283AA

ROTORUA BUSINESS AWARDS 


19 

Employee of the Year Daniel Ward, 

FourSquare Edmund Road. 

economy, so it’s good to see 

the sector recognised,” he said. 

“The more profile the better in 

order to interest young people 

and their parents and teachers 

in forestry as a career.” 

PF Olsen was founded in 

1971 by Peter Olsen. Clark 

joined the company in 1979 

and became chief executive in 

1999 after Olsen passed away. 

Clark noted in a recent company 

newsletter that he took up 

the role when PF Olsen was a 

relatively small business and 

had the support of key clients, 

staff and successive Boards 

to grow it into a substantial 

forestry services firm in New 

Zealand and Australia. 

The company now has 200 

staff and employs hundreds 

of contractors servicing forest 

establishment and harvesting 

operations across Australia and 

New Zealand. 

Te Kapunga Dewes has 

recently taken over the chief 

executive role and Clark said 

he would be taking a short 

break and then looking at other 

opportunities in the expanding 

sector. He had come into the 

role at a time when PF Olsen 

was a relatively small business 

and had received the support 

of key clients, staff and successive 

boards. 

“I feel I did my best in 

the circumstances for the company,” 

said Clark, adding that 

he had experienced a number 

of milestones in his career. He 

intends to take a short break then 

see how else he can best play a 

role in the fantastic opportunities 

ahead in the forestry sector. 

“There has been a steady 

growth path for the company 

and you just have to keep on 

growing,” he said. “I’ve always 

been of the view that we as 

a nation do need some medium-sized 

and larger companies 

in order to compete globally. 

We’re nation of SMEs, but until 

you get to a certain size you 

really don’t have the resources 

to specialise, invest, innovate 

and compete.” 

Kahui Legal’s Bi-Lingual Business Award: reflecting event’s focus on Unique Rotorua. 

Kilwell Fibretube: Won both the Innovation and Business Disruption, 

and the Judge’s Acknowledgement of Excellence Awards. 

Breathing new life 

into business 

Innovative problem 

solving to get you in 

good shape 

Congratulations to Kaitiaki Adventures, 

winners of the Deloitte Tourism & 

Hospitality Excellence Award 

www.deloitteprivate.co.nz 

© 2018. For information, contact Deloitte Touche Tohmatsu Limited. 

200223AA


HR excellence looks like this 

It’s business awards season, the time 

for our local businesses to shine. 

HUMAN RESOURCES 

> BY KELLIE HAMLETT 

Director, Recruitment & HR Specialist, Talent ID Recruitment Ltd 

It’s always exciting to learn 

about what these great local 

businesses have achieved, 

and just as importantly, what 

they’ve set their sights on for 

the future. 

Awards are about the pursuit 

of business excellence. 

In this column I want to talk 

about what excellence in HR 

might look like. 

When it comes to recruitment, 

retention and development, 

what should your business 

be doing to stand you 

apart from the rest? 

First, it’s about moving 

beyond the basics. Policies, 

procedures and compliance are 

the fundamentals of best practice 

in HR. For excellence, 

these need to be in place - 

and more. 

Excellence is about what 

you do over and above standard 

practice, and how you keep 

improving and innovating. 

Here are four areas to 

focus on. 

Employer brand and 

workplace culture 

It’s very important for organisations 

to understand and nurture 

their cultural advantages. 

Great work cultures are usually 

linked to a strong shared 

purpose. 

And money aside, shared 

purpose is fundamentally the 

reason that people come to 

work every day. So being able 

to clearly articulate and communicate 

what makes your 

organisation tick is powerful 

for both motivating current 

staff and attracting new talent. 

Employee wellness 

Beyond good health and safety 

practices is employee wellness. 

For people to perform well at 

work, they have to be well. In 

fact, employee wellness and 

resilience are key attributes to 

enabling businesses to achieve 

their strategic objectives. 

Looking after your 

employee wellness doesn’t 

have to mean implementing 

fancy Employee Wellness 

Programmes with on-site 

yoga, massage and diet plans 

(although if you can, please 

do, because the benefits are 

multiple). 

You can help by encouraging 

employee wellness through 

simple initiatives such as 

insisting people switch off their 

devices when they have time 

off to ensure they get some rest 

and downtime. By fostering 

open and honest communication. 

By making wellness part 

of your workplace culture and 

values, and by monitoring and 

reporting on how well this is 

being achieved. 

Enabling flexible working 

hours and remote working, 

helps people achieve a 

better work-life balance, thus 

improving overall wellness. 

Some businesses are even 

going as far as implementing 

a four-day working week. 

The issue is always flexibility 

vs productivity, but I have 

had good reports back from 

employers that productivity 

has hugely improved by letting 

employees manage their own 

time. Generally, businesses 

that spend more time promoting 

wellbeing and resilience 

see an upturn in performance, 

engagement and productivity. 

Feedback 

Most employees don’t want to 

be stuck in dead-end jobs with 

no prospects for advancement, 

doing the same thing for years. 

So it’s important to challenge 

staff with stimulating 

work that has a direct impact 

on your company’s success. 

Share the big picture, set 

expectations and let employees 

know when they are doing 

something right. 

Feedback that is constructive 

is vital to employees’ 

ongoing development. 

Feedback clarifies expectations, 

helps people learn from 

their mistakes and builds confidence. 

Embedding feedback 

practices and indeed a feedback 

culture is key to business 

performance. And the feedback 

needs to go both ways. 

It’s important to remember that 

the employee/ employer relationship 

is two-way. 

Team building 

Time and again we hear it’s 

the people that matter. So it’s 

important to offer opportuni- 

ties for your employees to get 

to know one another. 

When teams get to know 

and understand each other it 

builds trust, mitigates conflict, 

encourages communication, 

and increases collaboration. 

As the workplace becomes 

increasingly collaborative, 

crafting high-performing 

teams has become more and 

more important. 

Is it time for your business 

to move beyond HR compliance 

and into HR excellence? 

Automation calls 

for adaption 

Ingham Mora directors Mat Floyd and Tom 

Beswick with Xero's team @ Xerocon Brisbane. 

Talent ID is the Bay of Plenty’s specialist recruitment and human 

resource consultancy. Whether you are looking for a temp for a 

short-term project, or you are looking for that “perfect” person 

to join your team, or for your next career move, Talent ID has the 

expertise to exceed your expectations. 

Last month Ingham Mora attended 

Xero’s flagship conference “Xerocon” 

in Brisbane. Imagine 3,000 accountants 

and book-keepers in a room – cue 

stereotypical accounting joke. 

Xero’s theme for the event was “Human”. 

There is some irony in this as it 

would seem to compete with their focus on 

automation. Automation will save businesses 

time, but reduces the traditional services 

provided by accountants (i.e. most businesses 

will do their own GST returns now). 

In the face of automation, accountants 

07 927 1200 | info@inghammora.co.nz 

Level 2, 60 Durham Street 

www.inghammora.co.nz 

must choose to either adapt their skills and 

services, or stay the same, and slowly wither. 

Smart ones will choose to adapt. Adapting 

in this sense means that instead of coding 

transactions, or collating invoices, you 

focus on business development work that is 

useful to clients. Business development can 

mean various things such as: 

• Every business should have a written 

plan – but not all accountants can help 

make one. 

• A plan is only worthwhile if followed – 

your accountant could be helping you 

stay on track. 

• Teaching clients how to run a better business 

- rather than talking at them with 

jargon. 

At the end of the day, Xero is just a tool – 

albeit a very powerful one. A good accountant 

will use it to provide timely, valuable 

and future focused advice to clients. The 

traditional once a year tax meeting will be a 

thing of the past. 

If your business would benefit from 

more valuable advice, give us a call on 07 

927 1200.” 

200217AA 

200268AB 

The team at Talent ID are strong advocates of the region and all that is on offer. A 

regional focus with a national reach – we assist both employers and candidates in 

finding that essential ‘balance’ within their team, career and life. Dealing with quality 

clients and an array of diverse roles, candidates will not only find a career they’ll love, 

but they can also enjoy a balanced lifestyle with family, sport or leisure activities. 

We pride ourselves on the quality service provided to both clients and candidates 

alike. We deal with people, not numbers and enjoy having the ability to work with our 

clients and candidates on a ‘one on one’ basis to provide tailored solutions. Our goal 

is to exceed the expectations of every client and candidate by offering an exceptional, 

honest service coupled with an efficient recruitment process, giving our clients greater 

value and improved results. 

Providing a knowledgeable and personalised employment solutions 

– you won’t be disappointed you partnered with Talent ID. 

Temporary & Contract Staff 

Permanent Recruitment Solutions 

Skill & Psychometric Assessments 

Get in touch with the team at Talent ID. 

recruit@talentid.co.nz | 0800 850 080 

Redundancy & Outplacement 

Interview Coaching & facilitation 

Human Resource Consulting


21 

The new connectivity norm for NZ business 

Internet speeds in New Zealand homes are 

better than they have ever been. With our 

love of all things Netflix, they need to be. 

While we’ve rushed to 

adopt better connections 

in our homes, 

our workplaces have lagged 

behind. But they needn’t do so. 

With more and more of the 

apps we use at work being 

web-based Software as a 

Service (SaaS), or infrastructure 

hosted in a public cloud 

provider, our workplace connectivity 

needs have changed 

as much as our home needs. 

The good thing is that New 

Zealand has leaped ahead of 

where we were five years ago, 

and we now have the infrastructure 

in place to support 

our unfettered demand for 

access to easy to use online 

services. 

There are three key areas 

of investment that have been 

made in networks that result 

in the changes we now see in 

the market. 

Firstly, the Ultrafast 

Broadband (UFB) rollout 

invested in providing fibre to a 

lot of our cities and towns. The 

UFB rollout has been extended 

to include more locations, 

recognising the reliance our 

economy will have on access 

to digital services. 

We have made a generational 

investment to putting 

glass (fibre optic cables) in 

the group to replace our reliance 

on degrading copper. The 

equipment on either end of 

the fibre will continue to be 

upgraded over time, with the 

ability to go to 100x or 1000x 

the speeds available today. 

Secondly, there are now 

three high capacity submarine 

cables linking New Zealand to 

the rest of the world. 

With much of the data we 

save on cloud services stored 

in Australia, this is a must as it 

provides redundancy in case of 

a fault. In addition, it helps to 

keep prices competitive. 

You may remember some 

years ago Xero founder Rod 

Drury and Trademe founder 

Sam Morgan attempted to get 

an alternative to the only game 

in town (the Southern Cross 

Cable) in place. 

While that initiative ultimately 

wasn’t successful, the 

intent and forethought was 

spot on. 

Finally, our mobile networks 

have improved no end. 

4G has rolled out through 

much of the country, speeds 

have increased and mobile 

data prices have come down. 

This is important as we 

do much of our work while 

mobile, and have a growing 

need to remain connected to 

use tools that drive business 

efficiency and stay in communications 

with the rest of 

our team. 

The government is also 

investing in the Mobile blackspots 

Fund to reduce the areas 

we can’t connect. 

While that is all very interesting, 

what matters is that the 

flow-on effects to the business 

market should be the same 

as the residential market. You 

should get better speeds, lower 

prices and an improved service 

all around. 

However, the business 

market is a high-value market 

and there is motivation to 

keep margins at a “healthy” 

level and services sticky. One 

alternative is to look for an 

SD-WAN service. 

This uses newer technology 

to create a software defined 

(SD) network. 

What this means is that it 

isn’t tied to any network provider 

and can use a suitable 

quality Internet connection. 

TECH TALK 

> BY JEREMY NEES 

Jeremy Nees is the Chief Product & Technology Officer for 

The Instillery. He can be reached at contact@theinstillery.com. 

The feedback we’ve had on 

our SD-WAN service is that 

businesses are looking for ways 

to get more flexibility and transparency 

with their networks, 

which we think supports the 

new ways New Zealand businesses 

are connecting to apps. 

TERMS 

OF TRADE 

CREDIT 

CHECKING / 

MONITORING 

DEBT 

COLLECTION 

Nick from 

EC Credit Control 

is the Bay of 

Plentys leading 

debt prevention 

expert. 

CREDIT 

MANAGEMENT 

TRAINING 

FOR A NO OBLIGATION MEETING CALL OR EMAIL NICK TODAY 

nick.kerr@eccreditcontrol.co.nz | P: 027 713 2128 

0800 EC GROUP | www.eccreditcontrol.co.nz


How Sleeponomics is 

affecting the workplace 

In the quest for employers to be more 

mindful of staff needs and to improve 

workplace productivity comes a global shift 

towards providing a place for employees to 

catch 40 winks – while at work. 

As with many trends 

in the contemporary 

workplace, Google led 

the way by installing sleep 

pods for its staff to snooze 

in. But internationally, corporate 

giants like PwC, Proctor 

& Gamble, Nike, and Uber 

have jumped on the sleep train 

too, and see value in providing 

space for workers to get some 

shut eye and recharge. 

Costing around 

NZD$20,000, EnergyPod 

is touted as the world’s first 

chair designed specifically 

for napping in the workplace 

and Google and NASA have 

embraced the concept. 

These pods allow employees 

to take a 15-20 minute 

power nap to boost alertness 

and productivity, and to 

improve mood, creativity and 

learning, claims Metronaps, 

the company behind the 

EnergyPod. 

Providing dedicated rest 

facilities for staff would be 

– for some office-based businesses 

– a snore too far yet, 

these pods and others like 

them are catching on overseas. 

They’re ergonomically-designed, 

take up very little 

space, have privacy visors, 

can be pre-programmed for 

an optimal nap time and will 

wake dozers up gently. 

While embracing the concept 

of staff wellness, many 

office workplaces in New 

Zealand give barely a nod to 

rest facilities. Maybe there’s 

a sofa in the lunchroom or a 

chair in the “first aid room.” 

If employers are not 

prepared to offer 

up nap facilities 

on-site, then other 

entrepreneurs are 

stepping up to the 

plate. 

In its first study of self-reported 

sleep length, the U.S. 

Centers for Disease Control 

and Prevention reported 

recently that more than one 

in three Americans still aren’t 

EnergyPod in a small nap room at the Olin Memorial Library of Wesleyan 

University in Middletown Connecticut. Photo | Z22 Wikimedia Commons. 

getting enough sleep (deemed 

to be seven hours per night). 

And along with health implications, 

this can impact on 

workplace performance. 

“Sleeponomics” is the term 

coined to describe the growing 

global market emerging from 

longer work hours and digital 

apps that monitor every aspect 

of our lifestyles. 

It’s evolving into a multi-billion 

dollar industry. 

If employers are not prepared 

to offer up nap facilities 

on-site, then other entrepreneurs 

are stepping up to the 

plate. 

In Seoul’s CBD there are 

numerous nap cafes designed 

to serve the overworked and 

sleep-deprived with comfortable 

places to sleep during 

lunch breaks. 

Just how this “nap at work” 

concept will take off in New 

Zealand is unclear. 

Perhaps the stigma of falling 

asleep at work is strong 

enough to cancel out the legitimising 

of the practice. 

The growing body of evidence 

tying poor sleep to poor 

health and productivity outcomes, 

means that employers 

are being lulled into considering 

sleep-promoting initiatives 

like nap rooms or sleep 

pods. 

Perhaps it could be a great 

recruitment/retention tool? 

www.bayleys.co.nz/workplace/ 

office/insights/ 

Commercial 

Property 

Management 

At Bayleys, we believe relationships are what 

businesses are built on and how they succeed. 

We understand that to maximise the 

return on your property you need: 

Professional property management 

A business partner that understands 

your views and goals 

Speak to your Bayleys team today. 

Jan Cooney 

Snr. Commercial Property Manager 

P 579 0609 027 408 9339 

jan.cooney@bayleys.co.nz 

Brodie Thomas 

Commercial Property Manager 

P 579 0608 027 746 9218 

brodie.thomas@bayleys.co.nz 

Ashleigh Gee 

Facilities Manager 

P 579 0603 022 424 7308 

ashleigh.gee@bayleys.co.nz 

SUCCESS REALTY LTD, BAYLEYS, LICENSED UNDER THE REA ACT 2008

The pros of sending 

debt out for collection 

My wife and I often have the same discussion about fixing 

things around the house. She wants me to embrace DIY, and I 

want to bring in a professional to do these tasks, which I have 

little experience or interest in doing. 

My argument for outsourcing 

is always the 

same: why spend my 

time doing something that I 

am not good at, when I could 

be focusing on doing activities 

that generate income for the 

household? It’s cheaper on an 

hourly basis to hire someone 

who specialises in doing the 

work. 

I think that the above 

approach applies just as much 

to business as it does to the 

domestic environment. 

When approaching credit 

control / debt collection, 

many companies employ a 

staff member part- or full-time 

at what can be a significant 

expense for some companies. 

Experienced credit controllers 

can earn anything from 

$45-70,000 salary pa, plus 

there are usually other associ- 

CREDIT MANAGEMENT 

> BY NICK KERR 

Nick Kerr is Area Manager BOP for EC Credit Control NZ Ltd. 

He can be reached at nick.kerr@eccreditcontrol.co.nz 

ated expenses. 

That cost is a constant, irrespective 

of how many overdue 

accounts the business may 

experience, as the cost is an 

internal expense that cannot 

be added on to the debt as a 

collection cost. 

This means that any costs 

expended in the pursuit of the 

debt effectively come off the 

value of the received monies. 

Take example A. 

The example B assumes the 

company submitting debts has 

up to date Terms of trade and 

disclosure systems. 

The example also assumes 

that an internal collection 

action would have the same 

recovery rate as an external 

one, although this is rarely 

the case. 

Using an external collection 

agency is psychologically 

similar to a misbehaving 

school student being sent to 

the principal, rather than being 

admonished once again by the 

teacher. 

If the debtor has effectively 

ignored you in the past by 

not responding to numerous 

contact attempts and requests 

for payment, then what is the 

alternative? 

Sending the debt to an outside 

party shows the debtor 

that inaction causes escalation 

and that ignoring debt will just 

make it worse. 

And keep in mind that - 

unless you are a bit of a sadist 

- debt collection is not all that 

much fun. 

COMPANY A - UTILISING INTERNAL 

COLLECTION PROCESSES 

Debtor level 

Average debt amount $500 

Recovery rate 65% 

Collected amount $162,500 

500 accounts per year 

Cost of collection $60,000 (salary) 

$1,500 (ph/stationery etc) 

Collection costs 

recoverable from Debtor 

$0 

Total Yield $101,000 

Total Cost $62,500 

Those of us who love doing 

it are few and far between. The 

qualities that make an administrator 

wonderful for clients 

to deal with and a great ambassador 

for your business are, 

in my experience, not always 

conducive to initiating change 

in a problem paying client. 

The risk is that not only 

can a company damage relationships 

with clients, but they 

often find themselves experiencing 

a high turnover of good 

administrators. Introducing 

outside intervention as an 

automated step in the collection 

process can limit the damage 

and increase effectiveness. 

Just a thought. 

COMPANY B - UTILISING 

EXTERNAL COLLECTION SYSTEM 

Debtor level 

Average debt amount 

Recovery rate 65% 

Collected amount $228,125 

Costs paid to agency 

$40,625 (Collection 

commission) 

$65,625 (Total) 

Recovered Cost of 

collection action 

$40,625 (Collection 

commission) 

Total Yield 

Total Cost $8750 

500 accounts per year 

$500 (Plus recovery costs) 

$25,000 (Lodgement fees) 

$16,250 ( Lodgement fees) 

$162,500 (Once GST is 

claimed on collection costs) 

Be part of Baypark’s 

Concert Series 

The Baypark Concert Season is upon us and there’s 

never been a better time to check out some of the quality 

international entertainment on offer. 

Baypark has quickly 

become recognised as 

the hub of entertainment 

in the Bay of Plenty,with an 

unprecedented number of users 

coming through the doors. 

This Summer season is set 

to be no different with a calendar 

jam-packed full of entertainment 

that is sure to keep 

even the most experienced 

music fan satisfied. 

The Baypark Concert 

Series kicked off in a blaze of 

colour, jewelry and dance with 

The Merchants of Bollwyood, 

paving the way for the unforgettable 

Dionne Warwick who 

will perform on Sunday, 11 

November at Baypark, as part 

of her Greatest Hits Tour. 

This is your chance to see a 

living legend perform some of 

her biggest hits. 

Dionne Warwick has 

become a cornerstone of 

American pop music and culture. 

Warwick’s career, which 

currently celebrates over 50 

years, has established her as an 

international music icon and 

concert act. 

Over that time, she has 

earned 75 charted hit songs and 

sold over 100 million records. 

Between 1962 and 1998, 

Warwick had 56 singles in the 

Top 100 in America. Since pop 

charts began, the only female 

vocalist to have charted more 

often is Aretha Franklin. 

Baypark is excited to 

announce celebrated kiwi 

musician Tim Beveridge will 

open for Dionne Warwick on 

her Greatest Hits Tour. 

Beveridge’s music career 

has spanned more than 20 

years and has encompassed 

many roles including actor, 

singer, producer, conductor 

and arranger. At the age of 

29 he was the youngest ever 

Phantom in the “Phantom of 

the Opera”. 

Tim burst onto the world 

stage by winning a place in 

the final of the world’s most 

prestigious music theatre competition, 

the BBC Voice of 

Musical Theatre in the UK. 

Tickets start from $87.50 

inclusive of booking fee. 

There is also the opportunity 

for exclusive meet and 

greats with Dionne, including 

premium seating to add that 

extra touch of class to your 

night. Tickets available at 

www.ticketek.co.nz. 

On 6 November, American 

hitmaker Trey Songz will perform 

for the first time in New 

Zealand at Baypark. He made 

his debut in 2005, smashing 

through with his first album, 

Gotta Make It. 

He returned in 2007 with 

Trey Day. The records yielded 

the Top 10 singles “Girl 

Tonight”, “Last Time” and 

“Can’t Help But Wait” and 

established Trey Songz as one 

of the most notable R&B singers 

in the world. Tickets available 

at https://www.theticketfairy.com/ 

Hit TV comedy show 7 

Days Live makes its return 

to Baypark 14 December. The 

guys at 7 Days thought, “What 

if you could have all the fun of 

New Zealand’s most popular 

ever TV comedy show, but 

instead of them being on a tiny 

screen, they were right in front 

of you, in real life? 

And what if there were no 

cameras or censors or advertisements, 

just full-on comedy 

with Dai, Paul and Jeremy and 

what if you could watch it with 

your mates, and with a drink of 

something??” 

It’s this sort of blue-sky 

brilliance that sparked the idea 

of the 7 Days Live 2018 tour 

eight years ago. The has grown 

bigger each year. Tickets available 

at www.ticketek.co.nz 

Stay tuned for a busy 

January at Baypark that 

will include Bay Dreams, 

A Summers Day Live, A 

Summers Day Disco and more 

to be announced. 

For a full list of all 

events held at Baypark visit 

www.asbbaypark.co.nz or call 

07 577 8560.


Smoothing the transition to aged care 

Admitting a loved one into care for the first time can be an 

emotionally charged experience for both the family and the 

new resident. However, to ensure the transition is as smooth as 

possible - whether the loved one is transferring from a hospital 

setting or their own home - there are a number of tasks that 

can be actioned before admission. 

AGEING AND WELLNESS 

> BY MELISSA HARRIS 

Melissa Harris is the Facility Manager of Radius Althorp in 

Tauranga, Radius Residential Care Ltd. Phone (07) 5432912 or 

email Melissa.Harris@radiuscare.co.nz 

It’s a good idea to set aside 

time before admission 

day to sign the Admission 

Agreement, as well as to discuss 

any further questions 

in relation to the Terms and 

Conditions. 

Providing the facility 

with any Enduring Power 

of Attorney or Advanced 

Directive papers will streamline 

the process around 

repeated requests for further 

information. 

And if you are admitting a 

loved one for short-term care 

or carer support, ensure you 

bring the appropriate funding 

information or carer support 

form. 

The Ministry of Health 

sets strict criteria for clinical 

admissions, so be prepared for 

a multitude of questions. 

This is normal practice and 

can take some time. We always 

appreciate it when the next 

of kin are present to share in 

telling the story and providing 

information. 

Relatives should set aside 

time to be orientated to the 

facility and meet the care team. 

Ensure that you are introduced 

to the clinical manager, 

the best source for any clinical 

information you may need. 

Understanding how meals, 

laundry and activities work is 

important for a new resident, 

as well as such simple, practical 

matters such as how the 

bell system works. 

Families should ensure all 

queries are explained to their 

satisfaction. 

All clothing should be well 

named, and provision of initial 

toiletries or home comforts, 

such as a special blanket, slippers 

or books, can make the 

transition easier. 

We encourage new residents 

to bring in lots of photographs, 

artwork, and small 

items of furniture to give their 

space a homely feel. 

Many facilities do not 

provide a television, so it is 

expected that the family will 

provide this. 

Setting up services such 

as Sky and a telephone line 

should be discussed before 

admission as these may take a 

few days to be connected. 

Most facilities have Wi-Fi 

access for a nominal monthly 

fee; so that a seamless setup 

can be arranged, and we 

encourage families to advise 

the facility in advance if they 

require these services. 

Newspaper delivery is also 

the responsibility of the individual 

to arrange. 

We also recommend setting 

up a comfort account for the 

family member. 

If left to be on-charged, 

activities such as hairdressing 

appointments, taxis, outings or 

podiatry can mount up. 

Getting involved at pre-admission 

stage can contribute to 

early settling, effective communication, 

and ensuring that 

the family and the care team 

share the same goals for the 

loved one. 

In next month’s column 

I will explore some of the 

expectations, myths and 

challenges of care expressed 

by both the families and 

facilities. 

Heilala Vanilla celebrates 

10th anniversary 


Heilala Vanilla is having 

a landmark year, with 

record planting numbers 

achieved as it reaches its 10th 

birthday. 

The Tauranga-based company 

has just completed a 

record 100 acres (40.5 ha) of 

vanilla planting in Tonga, with 

the first crop due to be harvested 

in 2021. 

The new planting sees 

Heilala become the largest 

vanilla plantation in the South 

Pacific and positions the company 

to support further expan- 

sion in the US market, where 

sales have increased by more 

than 300 percent in the past 12 

months, said Heilala Vanilla 

chief executive and co-founder 

Jennifer Boggis. 

Achieving 100 acres of 

vanilla planted has been a 

focus for the vanilla brand for 

the past 18 months and will set 

the company and its vanilla 

supply up for a more sustainable 

future, she said. 

“2018 has been a big year not 

just for us as a brand, but for the 

people of Tonga,” she said. 

“They have shown their 

incredible resilience following 

Cyclone Gita and we now have 

a solid plan in place to continue 

to support and provide a 

positive impact for these communities 

in the future.” 

Heilala Vanilla began as an 

aid project in 2002 when a 

vanilla plantation was established 

by the founders in partnership 

with a local family in 

Vava’u, Tonga. 

The first crop was harvested 

in 2005 and brought back 

to New Zealand. The brand 

was established in 2008 with a 

range of vanilla products. 

Heilala Vanilla has a significant 

impact on the local community 

in Tonga including providing 

employment, along with 

a sense of purpose and pride. 

Heilala team members (from left). with co-founder and CEO Jennifer Boggiss (centre) 

and Lord Fulivai, Lord Tuita, and co-founders John Ross and Garth Boggiss (from right). 

The company was able to 

take on the additional planting 

due to a partnership with King 

Tupou VI, and a partner grower 

who is well-respected in the 

vanilla industry. 

The planting of another 

50 acres of vanilla seedlings 

is planned for early 2019, to 

bring the total new plantings 

to 150 acres. 

The increase allows the 

company to support the global 

vanilla demand, which has 

seen international prices reach 

record highs over the past three 

years due to both increased 

demand for real vanilla and 

supply issues. 

100 acres is a significant 

increase on the standard plantation 

size of eight acres. The 

growth will result in increased 

employment, particularly of 

local women - in the small 

Pacific Island. 

Heilala has a goal for 200 

women to be employed in the 

Vanilla Industry in Tonga by 

2022. 

“It’s been 10 years since I 

quit my day job as an accountant 

and put 100 per cent of my 

efforts and focus into Heilala 

Vanilla and we’re excited 

about what the future holds 

– particularly as we increase 

our presence within the US 

market,” said Boggiss. 

6 MARCH 2019 

BAYPARK ARENA, TAURANGA 

WHERE BUSINESS GETS DONE! 

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• VIP breakfast event – invite your VIP clients 

Organisers 

Sponsors 

Supporting Partners

Bay of plenty 

First on the scene 

Photos from the recent BA5 at Now NZ, and the opening of 

The Dealership Network‘s new Tauranga offices. 

Photos by Helen Chapman Photography 

CONNECTING 

BUYERS AND 

SELLERS OF 

QUALITY 

BUSINESSES 

When is the right time to sell 

your business? Right now. 

1 

1 Ross Devin, Tauranga Chamber of Commerce; Alana Tyrell, Alignz Recruitment and Darlene Jacobs, LittleMonkey. 

2 Gillian Houser, Bay Venues and Hamish White, Now NZ. 

2 

At TABAK, we promise to guide 

you through the sales process 

with focus, integrity and 

complete confidentiality. 

3 

4 

3 Kathy Kerr, Lifetime and Brynn Uriarau, Now NZ. 4 Pip Atkins and Rachel Pedersen, Now NZ. 

FOCUS • INTEGRITY 

CONFIDENTIALITY 

5 

6 

5 Hamish White, Now NZ and Chris Turner, Balanced Success. 6 Amy Quinn, BOP Regional Council; Peter McKinlay, 

McKinlay Douglas; Conor Quinn, BizStar International; and Graeme Wilson, Wilson Logistics Service. 

WHY TABAK 

INDUSTRY EXPERIENCE 

REALISTIC APPRAISALS 

7 

8 

9 

TEAM APPROACH 

7 Alice Marsom, Beacall Hospitality Solutions and Daniel Johnston, The Dealership Network. 8 Colin Bower, Drive Line; 

Rui Santos, Farmer Autovillage; and Karl Fischer, Fischer & Fischer Optometrists. 9 Joel Crump, Webbros and Nick Funnell, 

Flyby Videography. 

PRE-QUALIFIED BUYERS 

P5177Y 

10 

11 

10 Kevin Pead, Coombes Johnston BMW and Ashley Pead, Eves Realty. 11 Mike Sheaff, Sheaff Vehicles, Daniel Johnston, 

The Dealership Network; Sarah Cameron, Cosmetique Ink and Sam Howe, NZME. (All Dealership Network Photos by Salina Galvan). 

147 Cameron Road 

p. 07 578 6329 

e. tauranga@tabak.co.nz 

w. tabak.co.nz


Time to start thinking about 

Christmas promotions 

It feels like it was just the other day we took down the Christmas 

tree and put away the decorations, but just like that, the festive 

season is coming up again. 

TELLING YOUR STORY 

> BY JAMES HEFFIELD 

Director of Bay of Plenty marketing and PR consultancy Last 

Word. To find out more visit lastwordmedia.co.nz or email 

james@lastwordmedia.co.nz. 

For Bay of Plenty businesses, 

it’s the perfect time to 

consider promotions that 

will run from late November 

through to Christmas day and 

beyond. 

As one of the go-to holiday 

destinations in New Zealand, 

the Bay affords local businesses 

a bigger opportunity than 

many other locations to get 

into the festive spirit with their 

marketing efforts. 

But it’s one thing to plan 

to do some promotion, and 

quite another to come up with 

creative ideas that will bring 

customers through the door. 

Here are six ideas to help your 

business make the most of the 

lead-up to Christmas. 

1) Add some sparkle to 

your business 

Show your customers you love 

the silly season as much as 

they do by putting a Christmas 

spin on your logo, email signature 

or social media activities. 

If you have a store, take the 

opportunity to break out the 

tinsel and decorations. 

It lets people know you 

have a sense of fun and are 

entering into the Christmas 

spirit. The same can be done 

on your online store – make 

it festive. 

2) Run a competition 

or event 

Competitions with a festive 

theme can engage customers 

and get them invested in your 

products or services. 

They can also be a great 

way of building a mailing list 

that can be used for newsletters, 

and marketing promotions 

in future. 

Events such as Christmas 

cake decorating classes 

for children, or cheese and 

wine-tasting events for foodies, 

can gain coverage in your 

local paper and encourage people 

to visit and see what you 

have to offer. 

3) Send your 

customers a gift 

Give away free samples to provide 

customers with a taste of 

your products, or reward loyal 

customers with Christmas 

gifts. 

The latter works well for 

service businesses as well – we 

all know it’s much easier to 

keep an existing client than to 

go out hunting for a new one. 

4) Stay open longer 

If you’re in retail, the lead-up 

to Christmas is time to make 

hay while the sun shines. 

There’s more foot traffic 

and people are rushing around 

to do last-minute shopping. 

Keep your doors open a 

little later and let your customers 

know about your extended 

hours. 

Online businesses may like 

to consider offering fast shipping. 

5) Don’t forget Summer 

promotions 

Christmas isn’t the only event 

you can hang your promotions 

off at this time of year. 

Gyms are urging people to 

start building their bikini bodies, 

surf stores are encouraging 

people to buy the latest board 

in time for the holidays, and 

restaurants are urging people 

to reserve a table for their summer 

soirees. 

The change of seasons 

is an ideal opportunity for 

promotion. 

Just remember, seasonal 

marketing is like telling a good 

joke – it’s all about timing. 

6) Let your customers 

know your plans 

There are a whole lot of opportunities 

to send messages to 

your customers during the 

count-down to the holidays. 

Don’t forget to tell them about 

your upcoming promotions, 

thank them for their support or 

send them a Christmas card to let 

them know you care about them. 

Make sure you communicate 

all the festive promotions 

and activities you are running. 

Elite Business Systems is excited 

to be celebrating 30 years 

in business, celebrating their 

team and celebrating their many loyal 

customers and suppliers. The years 

have flown by and 2018 marks the 

30th anniversary of Elite Business 

Systems. 

Elite was founded by Tony and Trish 

Kirton with the primary business 

being the sale and support of typewriters 

and business equipment. Max 

Davies joined relatively shortly after 

in 1993. In 2003 Tony and Trish were 

farewelled and Max Davies, Managing 

Director, took over the reins. 

Technology has moved swiftly 

and continuously over the years, 

and Elite has also expanded its range 

of expertise into other product sets, 

initially moving with the times from 

typewriters to computers and then 

into IT Networking. 

Elite has made a number of business 

acquisitions with the primary 

aim being to increase their offerings 

to customers. After moving into IT 

Solutions, they also added a suite of 

Business Communication Systems 

(PBX, Video Conferencing etc) and 

Document Solutions to their range of 

services. Elite is also a highly successful 

Vodafone franchise providing 

the full range of Vodafone Business 

Services. 

After initially servicing the Waikato 

region, in 2006 Elite expanded 

into the Bay of Plenty. Following 

customer demand, they branched 

into the Auckland market in 2012. 

With technology creating more connectivity 

enabling remote work and 

instant communication, all three offices 

work together to create the best 

customer experience. The Elite Team 

is now a thriving bunch of more than 

60 people across many facets of business 

technology. Having long-standing 

and strong relationships with international 

technology giants ensures 

that they can be ahead of the game. 

They always look to be leaders in 

new waves of technology with professional 

development, training and 

innovation across the team and have 

attained many awards with some of 

the more recent being Toshiba Australasian 

Dealer of the Year, Panasonic 

#1 in Revenue and becoming 

the very first Platinum Partner with 

vGRID, to name a few. Two awards 

that they are particularly proud of, 

as these awards acknowledge the 

achievements of the whole team, are 

becoming finalists in the 2016 Westpac 

Waikato Business Awards in two 

categories - Service Excellence and 

CEO of the Year. 

'We are excited to celebrate this 

30th anniversary milestone as a company. 

In some ways it seems like 30 

years have passed by in the blink 

of an eye, but we couldn't be more 

proud of what Elite Business Systems 

stands for today. We would not be 

where we are today without the team 

behind us. We truly believe that we 

have the most talented, motivated, 

forward-thinking and hard-working 

group of people in the industry who 

are committed to problem solving 

and working hard to improve and 

Looking for a proven technology partner? 

Let’s talk! 

ELITE BUSINESS SYSTEMS 

1 St John Street, Tauranga | Ph 07 570 0000 

streamline the business technology of 

each of our customers. I would like 

to make special mention of Simon 

Guest who passed away unexpectedly 

late last year. Simon was with 

us for almost 8 years after he and his 

family arrived in New Zealand from 

England. He is missed immensely 

by all of us here at Elite and will be 

remembered and highly thought of 

always. I would also like to thank 

everyone who has had a hand in making 

Elite what it is today and look forward 

to a strong future with the Elite 

Team.’ Max Davies said. 

The Elite Team and their partners 

celebrated in style to mark Elite's 

30th year anniversary. Almost 100 

people spent a night away, at the luxurious 

Sofitel Hotel in the Viaduct 

Harbour, and travelled to the stunning 

Kauri Bay Boomrock venue for 

an afternoon and evening. Treated to 

fantastic company, delicious cuisine, 

magnificent views and all round fun 

activities, the event gave everyone 

the opportunity to connect with colleagues 

from other branches, and in 

some cases to put a face to the email 

signature for the first time. Max Davies 

says, 'this event really was an 

opportunity to celebrate where we've 

come from and to give a huge thanks 

to all of the Team and their incredibly 

supportive partners for everything 

they are to us here at Elite and also to 

our customers'. 

www.elite.co.nz


27 

Signing legal contracts when 

you’re out of the country 

If you’re planning an overseas holiday over 

the Christmas break, or if you’re overseas 

at any other time of the year, it’s important 

to think about how your business will run 

without you being there. 

You’ve probably organised 

the day to day running of 

the business while you’re 

away, but you may not have 

thought about what might happen 

if formal documents need 

to be signed in your absence. 

Most contracts do not become 

legally binding until it 

has the signatures of each party 

involved. By signing off on 

a document, it confirms each 

party’s agreement and intention 

of executing the terms in 

the contract. Whether you are 

agreeing to an employment 

contract, need to formalise financial 

documents, or if you 

need to witness the execution 

of an important document, 

your signature will be required 

to seal the deal. 

Luckily, thanks to technology, 

a lot can be signed by 

email these days. Contracts 

made via electronic communications 

(e-commerce) and 

social media such as Facebook 

(f-commerce) are all legally 

binding, as long as they are 

validly made. Entering into an 

electronic contract involves the 

same steps as a paper-based 

contract. 

The Contract and Commercial 

Law Act (CCLA) clarifies 

Paula Lines, Commercial 

Lawyer at The Law Shop. 

when an electronic contract 

is formed, including time and 

place of dispatch, and receipt 

of electronic communications. 

But the risks could be greater, 

as the terms and conditions 

may go unnoticed. It’s important 

to keep electronic or 

printed records of all electronic 

communications relating to an 

electronic contract, including 

any variations. 

“If you don’t want to be disturbed 

while having a break, or 

if it’s a document that needs an 

original signature, it’s a good 

idea to appoint an attorney 

who can act on your behalf,” 

says Paula Lines from The Law 

Shop. 

“If you are a sole trader, 

you’ll need to appoint an attorney 

under an Enduring Power 

of Attorney for Property. You 

can limit what the attorney can 

and can’t do, and if you prefer 

you can have one attorney for 

dealing with your personal assets 

and another to deal with 

the business,” she explains. 

“If you’re the director of a 

company, your personal Enduring 

Power of Attorney will 

not be sufficient. The company 

itself needs to appoint an attorney 

to be able to act on your behalf 

as a director. Your attorney 

can also act on your behalf if 

you’re unable to due to illness 

or injury, so it’s a good idea to 

have all this in place well before 

you actually need it,” Paula 

says. 

Paula and her team at The 

Law Shop are experienced in 

all aspects of business law. 

They deal with the full cycle 

from starting, running, and 

growing to selling a business, 

and they aim to help you make 

things easy. Contact The Law 

Shop’s Rotorua or Tauranga 

office if you need practical legal 

advice without the jargon. 

Whether you’re an owner-operator 

or a large corporate with 

several subsidiaries, start with 

an email to team@thelawshop. 

co.nz 

STEPHANIE NORTHEY 

LL.B | Director 

PAULA LINES 


SARSHA TYRRELL 


ROTORUA 

1268 Arawa St 

Rotorua 

TAURANGA 

1239 Cameron Rd 

Greerton

The Duchess 

of Westridge 

With 360 degree privacy yet no 

compromise on sun, there’s 

something for everyone here. 

Whether you’re a gardener, 

swimmer, sunbather or 

entertainer. Whether it’s netball, 

basketball, volleyball or tennis, this 

hidden oasis will have the whole 

family doing more of what they love 

at home. 

Pacific Rim 

Paradise 

When I first met with Anne, she told 

me her vision here was to create a 

home that felt like the perfect 

combination of art and architecture. 

Designed by Maria and the late 

James Cotter, the final product of 

that vision was built in 2002 by 

award-winning, master builder 

Murray Pederson. 

5 

3 4 

3 377m2 0.54ha 

4 

2 1 

2 270m2 1.14ha 

26 Wallace Place, Tauriko 

Enquiries Over $1,890,000 

11d Rowe Road, Ohauiti 


Cameron Macneil 

021 800 889 


021 800 889 

618a Te Matai 

Road 

SOLD 

Dream Family 

Lifestyle 

This stunning modern home was 

actually built in the 1960s. In 2006 

the current owners gave it a massive 

birthday, refurbishing it literally top 

to bottom. This included rendering 

plaster over the brick, fully insulating 

and relining all walls and ceilings, all 

new double-glazed joinery, a new 

roof, wiring, plumbing, kitchen, 

bathrooms… you get the point! 

Ladies & 

Gentlemen 

This is a unique home, set in a 

private, elevated position and it’s 

just minutes from Omokoroa Village. 

Over the past few years, Mrs Barons 

has lovingly and tastefully enhanced 

the interior and it can now be 

described as a truly elegant 

residence. Each living space offers a 

different view and atmosphere. 

6 

3 3 

3 329m2 0.89 ha 

4 

2 3 

2 340m2 0.54ha 

618a Te Matai Road, Te Puke 

SOLD $1,325,000 

425 Omokoroa Road, Omokoroa 



021 800 889 


021 800 889 

Sunsets, 

BBQs & Magic 

Mount Views 

This is a social, relaxed home. It’s a 

home of love, of laughter, and it’s 

pretty easy to imagine waking up 

each day to the sound of birds and 

at night, watching the sun set from 

your expansive deck or spa pool. 

Whether upsizing or downsizing, this 

semi-rural property should be added 

straight to the top of your list 

353 Minden 

Road 

SOLD 

Good 

Vibrations 

This stunning home completed in 

2011 to an exceptional standard 

truly combines the best of both 

worlds. On the one hand you have a 

masterpiece, an entertainer’s dream 

home with breathtaking architecture 

rivals that of many of the world’s 

finest homes. On the other hand, 

this same home is Kiwi through and 

through. 

4 

2 2 

2 227m2 0.30ha 

4 

4 3 

2 477m2 0.51ha 

33 Oceana Drive, Welcome Bay 



021 800 889 

353 Minden Road, Te Puna 

SOLD $2,660,000 


021 800 889 

Country 

Class 

Be careful who you bring to the 

open home because this stylish, 

contemporary home set on 2 acres 

of classic country land will have the 

whole family begging you to buy. 

This is a true family retreat, with four 

bedrooms, an office or 5th bedroom 

and multiple separate living areas, 

including a rumpus room in the kids 

wing. 

Private Oasis & 

Income Options 

Set in a peaceful, private oasis, this 

is a seriously spacious and recently 

renovated family home. With four 

generous bedrooms, two 

bathrooms, a stylish modern kitchen 

and massive living areas, the whole 

family will definitely approve of this 

property. Beautiful tall palm trees 

tower over a dreamy outdoor 

entertaining area, complete with 

swimming pool, spa & gazebo. 

5 

2 3 

2 301m2 0.85ha 

6 

3 2 

5 250m2 0.33ha 

135d McLaren Falls Road 

Deadline Sale 


021 800 889 

3 Rataha Lane, Te Puke 

Deadline Sale 


021 800 889 

Oliver Road Estate Agents Limited | Licensed REAA 2008 

oliverroad.co.nz

BAY OF PLENTY BUSINESS NEWS OCT/NOV 2018

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