BAY OF PLENTY BUSINESS NEWS OCT/NOV 2018

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Bay of plenty

OCTOBER/NOVEMBER 2018 VOLUME 3: ISSUE 10 WWW.BOPBUSINESSNEWS.CO.NZ FACEBOOK.COM/BOPBUSINESSNEWS

Property

People Awards

celebrate Bay

strengths

The Te Puia project was the big awards winner. Photo/Supplied.

Te Puia special projects manager Nick Dallimore with the winning team.

Photo/Katie Cox.

The Bay of Plenty Property Council’s recent

first-ever Property People Awards drew

a vibrant 240-plus crowd at the sold-out

event, held at Mills Reef Winery.

By DAVID PORTER

The innovative New

Zealand Maori Arts and

Crafts Institute at Te Puia

took out the overall Property

Council Bay of Plenty Bank

of New Zealand Supreme

Excellence Award. The Te Puia

project also won the Sharp

Tudhope Urban Design and

Architectural Merit Award

category.

Keynote judge Camden

Cummings said the Te Puia

project had been fantastic.

“It really answered the

brief for the awards in so

many different ways and on

so many different levels,”

said Cummings, chair of the

Institute of Architects BOP

branch.

“It was a challenging site

and a great team. The biggest

thing for me was the way it

contributed back to the community

by way of it being

a project that enabled people

to understand Maori culture.”

(see accompanying story for

more details)

The awards, which recognised

seven category winners,

celebrated the unique individuals

who have shown excellence,

leadership, and innovation

in the Bay of Plenty

property industry.

“These awards have evoked

an outpouring of interest

throughout our region,” said

Property Council BOP branch

president Brooke Courtney,

a property partner at Sharp

Tudhope.

“The award winners

demonstrated excellence in

shaping, supporting and invigorating

growth and property

development in the Bay of

Plenty and we were very proud

to honour them formally.”

Luke Williams, managing

partner, Bay of Plenty

& Central Plateau for BNZ

Partners, said coming on

board as the principal sponsor

was the bank’s way of

acknowledging the many

property projects it had supported

over the years.

“There is always an element

of risk sponsoring a new

event, but we were delighted

with how the sector came out

to celebrate.”

Other category winners

Hawkins Construction, which

led the build of Te Puia, was

also the lead construction manager

on the Tauranga Crossing

Retail Development Team,

which won the Greenstone

Group Best Team Award.

On the Tauranga Crossing

win, Hawkins central region

manager Peter McCawe said

the judges had commented

that the Tauranga Crossing

Team impressed them with

their innovative leadership in

a difficult procurement environment,

and that their obvious

camaraderie and commitment

to a superior result were a

swipedon

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Continues page 3

rotorua awards

Event Impressions takes

out top category

P17


2 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

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BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

3

Property People Awards

celebrate Bay strengths

From page 1

credit to all those involved in

the project.

“The success of this development

is down to the great

working relationship between

the client and all of the consultants

and contractors involved

– we’re a great team,” said

McCawe.

The Judges Choice Award

went to the “Access to Water”

project by Tauranga City

Council, LandLab and HEB,

with the judges noting that it

had delivered significant value

to the community.

Tauranga City Council’s

Jaine Lovell-Gadd said the

fact the judges had particularly

recognised the Access to

Water project (better known as

the Waterfront Stairs) showed

they were encouraging the

approach.

“This project is just the first

in a range of things that will be

coming on stream, sparked by

the spatial framework planning

we have done,” she said.

“Access to Water was the

first in a suite of good quality

projects that provide an attractive

amenity for the heart of

the city. People are now coming

into the city and staying

longer.”

The Hawkins Long Service

Award went to well-known

developer and philanthropist

Paul Adams, founder of Carrus

Corp. (see accompanying box

for more details)

Meanwhile, leading engineering

consultants BECA

were involved in the other two

awards.

The Carrus Outstanding

Leadership Award went to

experienced and pioneering

BECA planner Christine Ralph,

while the Harrison Grierson

Young Achiever Award, which

celebrates an under 35-year-old

who has achieved outstanding

performance in property at an

early stage of their career, went

to BECA fire engineer Kevin

Weller. (see accompanying

story for more details)

Strong sector support

Property Council NZ president

Vicky Williamson said organisers

had been amazed at the

amount of support the awards

had attracted.

“It was all about recognising

the people who make things

happen,” she said, noting the

sector had been growing.

She also noted that the

region had stood out for her in

the general reluctance of people

in the industry to want to

Waterfront stairs: First in a suite of projects. Photo/Supplied.

Brooke Courtney

stand out, but were happy once

encouraged to nominate those

they felt should be recognised.

A total of 26 nominations were

received..

“We were delighted with

how the awards went.”

Property Council BOP

president Brooke Courtney

said there had been concern

in the past that the Bay

might be a bit too small for an

awards event.

“We had wondered whether

it would sell, but it sold out and

people are already asking to

book for next year,” she said.

“Tauranga is one of the

fastest-growing cities and

regionally there’s a lot to celebrate.

There are many exciting

projects here and people

making them happen - and we

want to support them.”

BNZ Partners Luke

Williams said he had been

impressed by the quality of

those taking part.

“Behind every project there

are committed people working

together across all parts of the

value chain to create something

special,” he said.

“And while not everyone

can be a winner, it was great to

hear the stories of the nominees

and the part they played. It

must have been quite a challenge

for the judges to select

the category winners.”

Williams said that the construction

and property sector

would always ebb and flow.

“But ultimately the fundamentals

of delivering a successful

project remain the same.

The sector has had a strong run

over recent years and therefore

it is only prudent that good

process and due diligence are

adhered to in the event that the

market changes.”


4 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

CONTACT

INFORMATION

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Neben Morris Media specialises

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media services.

Bay of Plenty Business News has

a circulation of 8000, distributed

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Rotorua and Taupo, and to a

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From the editor

This month’s cover story

focuses on the Property

Council’s recent first-ever

Bay Property People Awards.

The awards, which recognised

seven category winners, celebrated

the unique individuals

who have shown excellence,

leadership, and innovation in

the Bay of Plenty property

industry.

The innovative New

Zealand Maori Arts and Crafts

Institute at Te Puia took out

the top award and also won the

Urban Design and Architectural

Merit Award category.

Keynote judge Camden

Cummings said the Te Puia

project had answered the brief

for the awards in many different

ways and on many different

levels, in particular for the

way it contributed back to the

community by way of it being

a project that enabled people

to understand Maori culture.

The awards drew 240-plus

people and evoked an outpouring

of interest throughout the

region, said Property Council

BOP branch president Brooke

Courtney.

This is the awards season

for regional business, with a

record 630-plus people turning

out for the Westpac Rotorua

Business Awards, won by

Event Impressions, which also

picked up the Service Sector

Excellence Award.

There were a total of 16

categories at stake with 48

entries and Bryce Heard, acting

chief executive of organiser

Tauranga Chamber of

Commerce, said the strong

support for the awards reflected

the fact that the Rotorua

economy was booming.

Encouraging news for local

entrepreneurs came in the form

of Tauranga-based Softwareas-a-Service

(SaaS) company

SwipedOn’s acquisition by

UK AIM-listed SmartSpace

Software Plc for $11 million

in cash and SmartSpace shares.

SwipedOn developed an

innovative worksite visitor

management solution that

has been sold worldwide,

while SmartSpace is a leading

provider of Workspace

Management Software for

smart buildings, commercial

spaces and hospitality.

SwipedOn founder Hadleigh

Ford confirmed the management

team is staying on with

the company, which will continue

to be based in Tauranga.

SwipedOn’s innovative app visitor app in action.

David Porter

And in export news, five

years of visits and close relationship-building

with Chinese

authorities has culminated in

the first shipment of Bay of

Plenty-grown avocados heading

to the huge Asian market.

For this inaugural export

year, China is expected to

import about 240 tonnes of

New Zealand avocados. The

fruit has had to meet significant

phytosanitary standards

and regulations to gain access

and assure Chinese authorities

the fruit is pest free, says NZ

Avocado chief executive Jen

Scoular.

While the Free Trade

Agreement helps New Zealand

receive some priority with officials

in a country dealing with

140 other fruit products seeking

access, she said relationship-building

had been a key

part of the exercise. Although

New Zealand is a tiny player

with only 1.5 percent of the

total global avocado supply,

compared with Mexico at 55

percent, the deal bodes well for

the future.

Chinese consumers are

quickly becoming familiar

with the fruit, and imports are

growing strongly from a number

of countries, with Mexico,

Chile and Peru being the only

other countries currently granted

access.

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BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

5

Te Puia win rewards

community involvement

Hawkins Construction was the main contractor involved in the

redevelopment of the New Zealand Maori Arts and Crafts Institute

at Te Puia. The goal was to create a new Wananga Precinct for the

national schools of wood carving, weaving and stone and bone

carving.

Hawkins central region

manager Peter McCawe

said the firm worked

closely with the client and

consultants to ensure that Te

Puia could operate smoothly

throughout the construction

programme.

“Winning the Urban Design

and Architectural Merit Award

and the overall Supreme Award

is recognition of the project

team’s hard work as well as

the cultural contribution Te

Puia makes to the region,” said

McCawe.

One of the key issues was

that Te Puia needed to remain

open to visitors throughout the

construction works. Added to

the challenge of working on

a live site were the logistics

of working on the fringe of

a gully, which drops away to

boiling mud pools.

The build was undertaken

in three stages. The first stage

was the creation of pedestrian

and vehicular access routes

including a new access tunnel,

pedestrian track and maintenance

road.

The Wananga itself (Stage

Two) is a new 1422 sqm building

with extensive covered

areas, walkways and verandahs.

An internal suspended

walkway allows for visitor

viewing into the workshop

areas.

The inclusion of a gantry

crane allows the entire carving

process to be undertaken within

one building.

McCawe said the unique

koru design of the building was

completed in 170 curved precast

panels. The installation of three

carved pou (panels) creates a

new entranceway for visitors.

Each panel is seven metres tall

and weighs more than 2300kg.

The final stage was the renovation

and upgrade of the existing

carving school to incorprate

a new gallery space, ta moko

(tattoo) studio, offices, staff

room and visitor lounge.

Keynote judge Camden

Cummings said Te Puia was

one of the projects that had

stood out to the judges.

“It was really exciting that

they have taken this concept

of Maori culture beyond just

being on view to look at, and

actually having teaching, so

the community can go in and

learn how to carve,” he said.

“It provides an opportunity

for everyone to immerse themselves

in Maori culture, which

I thought was fantastic.

“The building was amazing

and to have all these additional

levels was what ended up

winning the supreme award.

That was the standout project

for me.”

McCawe concluded: “The

judges called it ‘a shining beacon

for the people of Rotorua.’

We are very proud to have

been part of creating this very

special facility.”

Judges praise Te Puia for increasing community involvement in Maori culture. Photo/Supplied.

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6 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

BECA people recognised

BECA’s BOP branch won awards for staff

at both the emerging and experienced level

in the inaugural Property People Awards.

Planner Christine

Ralph won the Carrus

Outstanding Leadership

Award, while the Harrison

Grierson Young Achiever

Award went to fire engineer

Kevin Weller.

Christine Ralph

Ralph heads BECA’s planning

team and is noted nationally

for the leadership role she

has played over the past three

decades.

“I established our planning

business in Tauranga 33 years

ago,” said Ralph, adding that

she was the first female professional

in the building.

Veros development manager

reached awards finals

Paul Spurdle has only

been a part of the

property team at Veros

Property Services since

2017 and already he’s gaining

a reputation for excellence

on projects across New

Zealand. Spurdle reached

the in Young Achiever of

the Year category at the

Property Council’s Property

People Awards.

Primarily based in

Rotorua, where he was born

and bred, yet working across

the country, Spurdle is part of

the Veros Property Services

team providing a full suite of

services across the full cycle

of property development

including property advisory,

development management,

project management and

asset management.

He studied at Otago

University and, after

completing a Masters of

Planning degree, he returned

to Rotorua to take up a role

as an environmental consents

planner that quickly

evolved into client support

manager and then to manager

of consent solutions.

Spurdle then headed

to the UK to St Andrews

University, completing

a Master of Letters in

Business Management.

He returned to New

Zealand last year and he

says the lure of working

with a company with such

a strong team culture of

excellence was too good to

pass up.

“One thing I especially

like about the team at Veros

is that many of us have had

international property experience.

It brings a global

perspective and level of

expertise that is unrivalled.”

The Veros team played to

their strengths and it showed

in the calibre of their work,

he said.

“Whether we are negotiating

a lease, finding new

premises, constructing a

building or delivering high

quality, successful projects

we have a really strong reputation

for shaping ideas into

successful projects while

maintaining project viability

and profitability. It’s a great

team to be a part of and being

a finalist in this year’s property

awards feels pretty good

too. It’s great to be acknowledged

for our work.”

Paul Adams, Carrus Corp

The Hawkins Long

Service Award given

to Paul Adams was

described as a very special

honour for someone who had

been in the property industry

for more than 20 years.

The judges said Adams

had demonstrated exceptional

skills dedication, commitment,

and leadership, inspiring

others within the industry.

To quote Mark Cairns

from the Port of Tauranga,

“Paul is an outstanding good

bastard.”

Adams originally founded

one of the BOP’s biggest

players in the kiwifruit

industry, Bay Horticultural

Services.

ager Gavin Frost praised her as

a strong advocate for balance

and pragmatism.

“Her empathy and juggling

of the multiple needs of various

parties has been impressive

to observe.”

Kevin Weller

Kevin Weller has been with

BECA since he started his

career almost seven years

ago. He transitioned from his

original role as a mechanical

engineer to specialise as a fire

engineer a year or so after he

joined the firm.

He did his bachelor of

mechanical engineering at

University of Waikato, then

with BECA’s support did a

masters in fire engineering at

the University of Canterbury.

“It was my first job and

BECA have been really good

and have advocated for me,”

In 1990, he refocused on

property, establishing Carrus

Corporation, which is today

the largest land developer in

the Bay of Plenty, with such

major projects as The Lakes.

He is also well-known

for his philanthropic contributions

to the community,

and has been a major supporter

in bringing the new

University of Waikato campus

in Tauranga.

“Carrus’ projects over the

past 28 years have shaped

Tauranga into the City it

is today, setting the bar for

others in the industry when

it comes to enduring quality

and long-term appeal,” said

the judges.

In her nomination, BECA

said that Ralph quickly

established herself as a market-leading

planning consultant,

relied upon for the quality

of her advice and professional

approach.

Under her leadership the

Planning Team grew to more

than 15, with new disciplines

added over time. The wider

Environments Team has now

grown to more than 30 people

based in Tauranga.

“She forged professional

leadership in the Beca planning

business and led the way

for working mothers in Beca

(and the consulting industry

generally) being the first person

in the company to gain

maternity leave in 1988 under

the new legislation.”

In 2004 she became the

business improvement adviser

for the Beca Planning

Business-line nationwide and

in 2007 was promoted to being

a technical director, which has

led to her involvement in projects

throughout New Zealand.

Ke consenting projects for

the region have included:

Route P and K arterial

routes (now Takitimu Drive)

Tauranga Harbour Link

-Bridge duplication

Motorway developments

for NZTA incuding Tauranga

Northern Arterial, Te Puna to

Omokoroa, Tauranga Eastern

Link and Baypark to Bayfair.

In 2007 she was awarded a

Distinguished Service Award

by the New Zealand Planning

Institute for her significant

contributions.

BECA BOP regional manhe

said.

“The range of projects we get

to do is fantastic.”

Weller has also been a

volunteer firefighter for the

Omokoroa Fire Brigade for the

past three years.

He said taking up the role

had been coincidental to his

career and had come about

because a former neighbour

had encouraged him to join.

“He spoke very highly of it

and it’s been fun,” he said.

Weller said he was delighted

to have been nominated for

the award, but had been quite

surprised he was put up for it

as there were many eligible

young people in the firm. To

win it was “huge”, he said.

“To actually turn up on the

night and win it was fantastic.

It was a cool night with a lot

of big names in the room and

many other talented people up

for awards.”

BNZ PARTNERS ARE PROUD TO

SUPPORT THE BAY OF PLENTY

PROPERTY PEOPLE AWARDS 2018.

200197AA


BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

7

UK’s SmartSpace acquires Bay’s

SwipedOn for $11 million

Tauranga-based Software-as-a-Service (SaaS) company SwipedOn,

which developed an innovative worksite visitor management solution,

has been acquired by UK AIM-listed SmartSpace Software Plc for

$11 million in cash and SmartSpace shares.

SmartSpace is a leading

provider of Workspace

Management Software

for smart buildings, commercial

spaces and hospitality.

SwipedOn founder

Hadleigh Ford - who is staying

on with the rest of the management

team after the sale

- described the deal as a great

success story for Tauranga and

the New Zealand Tech Sector.

“I see this acquisition as

a extremely positive for the

Bay of Plenty, especially the

burgeoning tech scene here,”

said Ford.

“From my perspective, one

of the fundamental aspects of

the deal was that we maintain

and grow the company from

Hadleigh Ford.

our base here in Tauranga.

SmartSpace were onside with

this from the start.

“They recognised we have

a pretty special culture within

the business. It’s crucial that

we maintain this as we scale

and join a larger entity.”

SwipedOn was founded

in 2013 by Ford, who at the

time was working as a harbour

pilot, steering some of

the largest ships ever to meet

New Zealand shores into our

ports. In 2016, the company

launched its current app.

Both Ford and SwipedOn’s

chairman Ben Kepes, wellknown

in the country’s tech

startup scene, believe earlier,

more frequent moderate exits

are better overall, rather than

fewer sales in the hundreds of

millions of dollars.

The Kiwi firm’s annual

recurring revenue was $1.6

million in August, up from

$846,000 in September 2017.

It reported a loss of $450,000

in the year ended 31 March on

revenue of $1 million.

Startup success

A year ago, SwipedOn was still

essentially a start-up. But with

the backing of Tauranga-Based

Enterprise Angels members,

Quayside Holdings, the New

Zealand Venture Investment

Fund and Warehouse Founder

Stephen Tindall - all of whom

backed a $1 million capital

raising this year - it has

become a global player.

The company has 20 staff

with 2300 customers in 39

countries, with large corporations

such as Fujitsu, Estee

Lauder, Mitsubishi and Hugo

Boss using its visitor management

software.

The acquisition was made

up of around $8.6 million cash

and $2.4 million in shares to

four existing SwipedOn shareholders

including Ford, Ben

Scott, co-founder and head of

product, Matt Cooney, chief

technology officer, and Paul

Hansen, head of marketing.

SmartSpace chief executive

Frank Beechinor said the

company was delighted to

announce the acquisition.

“In July 2018 we set out

with the intention of identifying

acquisition targets in three

categories – ‘bulking up’,

broadening our functionality

and providing us an entry-level

SaaS offering. SwipedOn sits

SwipedOn’s innovative app visitor app in action.

It gives me great

pleasure to know that

a lot of this capital

will be recycled into

the local economy

and in all likelihood,

will be reinvested in

other growing tech

companies.

– Hadleigh Ford

in two of these categories,”

said Beechinor.

“As part of our search, we

investigated several acquisition

opportunities in visitor

management in the UK, the

US and Europe.

“We decided on SwipedOn

as we felt it met our criteria

of offering good value, had a

scalable technology, a worldwide

customer base, a strong

team and established SaaS

management processes with

the potential for significant

growth.”

Excellent customer

retention

Beechinor said SwipedOn had

rapidly growing, high quality

SaaS revenues with excellent

retention and very low customer

churn.

“This will help us to broaden

our revenue base and will

enable us to be less dependent

purely on enterprise-level

deals. SwipedOn’s worldwide

presence supports our ambition

to be a global business. It is our

intention to accelerate growth

in customer numbers and to

increase ARPU (Average

Recurring Revenue Per User)

across the SwipedOn business

and we also see opportunities

to upsell our mid-market and

enterprise solutions to several

SwipedOn customers.”

Beechinor said he was

delighted that Ford and his

team were staying on.

“They have done an amazing

job building SwipedOn to

be one of the fastest growing

SaaS businesses in New

Zealand and one of the leading

visitor management solutions

globally.

Hadleigh noted that the vast

majority of SwipedOn’s shareholders

and investors reside in

the Bay.

“It gives me great pleasure

to know that a lot of this

capital will be recycled into

the local economy and in all

likelihood, will be reinvested

in other growing tech companies,”

he said.

“From all angles, the result

is a net positive for the region

and tech scene. We’re currently

hiring for three new roles

and have half a dozen more in

the future pipeline. To accommodate

this, we’re also looking

at securing larger premises.

And as we’ll be working

closely with the team in the

UK, we see opportunities for

secondments within the group

as attractive for staff at both

ends and will be exploring that

as an option in the future.”

The SwipedOn team: Committed to growing from Tauranga base. Photo/Supplied.


8 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

First avo crop China bound

Five years of visits and close relationship-building with Chinese

authorities has culminated in the first shipment of Bay of Plenty

grown avocados heading to the huge Asian market. For this

inaugural export year, China is expected to import about 240

tonnes of New Zealand avocados.

By RICHARD RENNIE

Shanghai bound, the fruit

has had to meet significant

phytosanitary standards

and regulations to gain access

and assure Chinese authorities

the fruit is pest free.

“China identified 13 pests

of concern and we have had

to prove to them we have a

system that mitigates the risk

of any of those pests entering

China,” said NZ Avocado chief

executive Jen Scoular.

While the Free Trade

Agreement helps New Zealand

receive some priority with officials

in a country dealing with

140 other fruit products seeking

access, she said relationship-building

has been a key

part of the exercise.

“And that is why we personally

visit the market every

year.”

She said attendance by

NZ Avocado staff for each

of the past four years at the

China International Fruit and

Vegetable Fair, a government-sanctioned

event, has

played a big part in that relationship

building.

The joint protocol agreement

to export was signed late

last year between Ministry for

Primary Industries and China’s

General Administration

of Quality Supervision,

Inspection and Quarantine

(AQSIQ).

The phytosanitary standards

required under the

Official Assurance Programme

(OAP) have included additional

on-orchard pest monitoring,

regular calibration of packhouse

water blasters through to

increased fruit inspection rates.

Chinese consumers are

quickly becoming familiar

with the fruit, with imports

growing strongly from a number

of countries including

Mexico, Chile and Peru being

the only other countries currently

granted access.

“New Zealand is really putting

a focus on offering a high

quality fruit from a country

with a well-established record

for food safety, and we will

be creating relationships with

outlets that understand that

and want to build our presence

there,” said Scoular.

Being the closest source of

southern hemisphere avocados

to China, exporters are able to

offer the market subtle taste

and texture profile differences

to the competition, and a larger

piece of fruit.

Jen Scoular hastened to add

that “China” was simply too

ambiguous a descriptor for the

enormous market, and exporters

were instead focusing on

specific regions and even cities

within the market.

For example, the initial market

is Shanghai, with a population

of 22 million people.

“And New Zealand forms

only 1.5 percent of the total

global avocado supply,

compared with Mexico at

55 percent.”

Being the closest

source of southern

hemisphere avocados

to China, exporters

are able to offer the

market subtle taste

and texture profile

differences to the

competition, and a

larger piece of fruit.

United Nations data indicates

the world produced 5.46

million tonne of avocados in

2016, up 28 percent over five

years, and global production is

expected to reach 6.42 million

tonnes by 2020.

A relative newcomer to

Ministry of Primary Industries director market access Tim Knox, NZ Avocado chief executive

Jen Scoular and New Zealand Avocado Growers Association chair Tony Ponder, during

last November’s protocol agreement signing. Photo/Supplied.

the market, China imported

32,000 tonnes in 2017, up by

over 1000 times from a mere

31 tonnes in 2011.

Chile has been China’s

major avocado supplier for

the past two years, exporting

16,700 tonnes in 2017, up 44

percent on the previous year..

Most of the demand for what

is sometimes known as “butter

fruit” in China is coming

from younger urban consumers,

many of whom have travelled

and tried the fruit overseas,

with demand strongest in

the urban centres of Shanghai,

Beijing and Guangzhou.

Recent research into New

Zealand avocados has established

they have 20 percent

more folate and double the

vitamin B6 of avocados grown

elsewhere. NZ Avocado

intends to leverage this information

in its marketing message

to Chinese consumers.

Alistair Petrie, chair of the

Avocado Export Council said

exporters here will be working

to establish niches within the

market from the relationships

already formed.

WorkSafe case could set precedent

A health and safety consultant has

described a recent Tauranga District Court

ruling on a WorkSafe prosecution under

the new Health and Safety at Work 2015

act as likely to have a significant impact

upon future prosecutions bought by the

authority.

By RICHARD RENNIE

Matamata-based Geoff

Brokenshire said that

statement was a crucial

one and put greater emphasis

upon workers to hold a level

of personal responsibility for

their actions while on the job.

WorkSafe undertook last

year to prosecute four related

parties in the employment

of a worker tasked with taking

kiwifruit samples from

orchards.

In May 2016 the worker

was killed while on a sampling

run, flipping her quad bike on

an orchard near Katikati owned

by Athenberry Holdings. The

rider was found on a rough part

of the orchard, away from the

designated mown pathways

she had been trained to stay

on. The orchard was part of an

extensive 160 ha property.

The four companies associated

with the operation were

all collectively charged as persons

conducting a business or

undertaking (PCBU) under the

Act, and therefore potentially

jointly responsible for her

death.

All the companies were

based in Bay of Plenty. They

were Zespri, AgFirst, Hume

Geoff Brokenshire: Some

personal responsibility to

be acknowledged around

employee actions. Photo/

Supplied.

pack house and Athenberry

orchardists.

At the time the worker was

employed by consulting firm

AgFirst, tasked with sampling

kiwifruit to establish that it met

Zespri’s industry standards.

AgFirst had been contracted

by a local pack house, Hume,

to take the samples before

harvest from Athenberry’s

orchard.

However, Athenberry and

Hume managed to successfully

defend themselves against the

charges, with the judge stating

he was satisfied the evidence

established both these defendants

had adequate defences to

the charges laid against them.

The worker’s employer

AgFirst pleaded guilty to failures

of primary duty of care,

and sentencing is still outstanding.

Zespri had already earlier

avoided charges by agreeing to

an “enforceable undertaking”

as a penalty under the new act

as a PCBU in the incident.

The charges were laid under

Section 36 of the new act, and

related to their primary duty of

care as an employer or related

party.

Previous case law has found

an employer should anticipate

that not all employees

will comply with employers’

instructions. However, the

court determined the quad rider

was not an employee, and neither

Hume nor Athenberry had

influence over her behaviour.

The court stated: “It is not

practicable for a farmer or

orchardist to identify potential

hazards and assess risks predicated

on contractor misbehaviour

or incompetence that is

not reasonably foreseeable.”

Brokenshire said it had

been a landmark case.

“The court is recognising

there is some personal responsibility

to be acknowledged

around employee actions,” he

said.

Brokenshire pointed to the

new legislation’s Section 45

on the duty of workers, where

there is an expectation for

them to take “reasonable care”

of their own health and safety

actions and omissions.

He believed the judge had

“given a nod” to that section

in this case.

A WorkSafe spokesperson

said the Section 45 duty

placed on workers applied in

every workplace at all times

and this duty was considered

in this case, as it was in every

investigation undertaken by

WorkSafe.

Zespri’s decision to agree

to an enforceable undertaking

meant rather than facing

prosecution and court action,

the kiwifruit exporting entity

instead undertook to contribute

$250,000 to improved safety

initiatives in the industry. This

has included external health

and safety audits, more health

and safety key performance

indicators and a scholarship

for health and safety tertiary

studies.

Brokenshire said Zespri’s

move to avoid court prosecution

has provided industry with

some guidance, and Zespri was

the right company to do so.

Zespri spokesman Oliver

Broad said Zespri entered into

the enforceable undertaking

process because it allowed

genuine changes to be made

to health and safety practices.

The worker’s employer

AgFirst pleaded guilty to failures

of primary duty of care,

and sentencing is still outstanding.

A WorkSafe spokesperson

said the decision has raised

questions for the authority

about the application of

Section 33, where more than

one person may have the same

duty under the Act, and section

34 the duty to consult between

all persons conducting a business

or undertaking (PCBU).


BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

9

Tauranga port reports strong

first quarter growth

Port of Tauranga reported strong first

quarter trade volume growth at its recent

AGM, with unaudited Group Net Profit After

Tax (NPAT) up 4.6 percent on the previous

corresponding period.

on the first

quarter’s performance,

and notwith-

“Based

standing any significant market

changes, we expect full

year earnings to be between

$96 million and $101 million,”

said port chief executive Mark

Cairns.

This compares with a record

NPAT of $93.4 million for the

year ended June 2018. Group

NPAT for the year increased 13

percent to $94.3 million.

First quarter volumes grew

8.3 percent on the same period

last year, with the port handling

more than 6.6 million

tonnes of cargo from 1 July

2018 to 30 September 2018.

The increase was driven by

log exports, which were 14.7

percent higher compared with

the previous corresponding

period, and transshipped containers,

which increased 11.4

percent in volume.

Dairy exports decreased

due to seasonal fluctuations

and were 7.1 percent less than

the same period last year.

Overall container numbers

increased 0.7 percent for the

three month period, to just

under 296,000 TEU (20 foot

equivalent units).

Cairns says the port is now

looking to the next stage of

cargo growth and has ordered a

ninth container crane for delivery

in 2020.

It also intends to extend its

container berths south of the

existing wharves on existing

port-owned land.

Of its 190 ha in landholdings,

the port has approximately

40 ha of land still available

to accommodate cargo growth.

Port of Tauranga’s hub port

strategy is gaining momentum,

with growing cargo volumes

and increased transhipment

driving record results in the

year to 30 June 2018.

New Zealand’s largest,

fastest growing and most productive

port saw container

volumes increase 8.9 percent

to nearly 1.2 million TEUs,

while overall cargo volumes

increased 10.2 percent to

almost 24.5 million tonnes.

Record year in 2017/18

Earlier in the year, the port

announced record annual earnings

as freight volumes continued

to increase and shippers

utilised its hub port status.

The strong NPAT of $94.3

million reflected good performance

from the port’s subsidiary

and associate companies

with earnings up 11.9 percent

to $16.4 million.

We completed our

capacity expansion

programme in 2016

and the effects were

almost immediate.

– David Pilkington

The results were lifted

by increased volumes across

all major cargo categories,

including export logs (up 14.3

percent in volume) and dairy

products (up four percent).

Transhipment of containers,

when they are transferred

from one service to another at

Tauranga, grew 23.3 percent

during the last financial year,

demonstrating the entrenchment

of the “hub and feeder

“ model in New Zealand,

said port chairman David

Pilkington.

“This growth is a direct

result of Port of Tauranga’s

six-year investment in building

capacity to accommodate

larger vessels.

“We completed our capacity

expansion programme in

2016 and the effects were

almost immediate. We are seeing

larger container vessels, as

well as larger bulk cargo and

passenger ships.”

With the fast container

service connections between

Tauranga and North Asia,

North America and South

America, shippers in Australia

Port of Tauranga at twilight: capacity expansion pays off. Photo/ Supplied.

and New Zealand have increasingly

been using Tauranga

as a hub port.

Containers transhipped

from other New Zealand ports

grew 54.7 percent compared

with the previous year.

The port said it now handled

40 percent of all containers

in New Zealand.

Cargo trends

In the 2017/18 financial year,

imports increased 13.7 percent

to 9.0 million tonnes and

exports increased 8.2 percent

to 15.4 million tonnes for the

year. Total ship visits increased

5.8 percent.

Log exports increased 14.3

percent to 6.3 million tonnes

with sawn timber exports also

up in volume, by 10.3 percent.

Forestry products were still

fetching record prices internationally

during the period, the

port said.

Dairy product exports in the

last financial year were up four

percent to 2.3 million tonnes.

Imports of dairy industry food

supplements increased 18.2

percent, and fertiliser imports

increased 16.4 percent, reflecting

a strong sector.

Other primary product

sectors also fared well, with

frozen meat exports increasing

11.3 percent and apples

increasing 20.9 percent.

Cement imports increased

18.9 percent while steel

exports increased by 25 percent,

reflecting the past couple

of years of strong construction

growth.

Oil product imports

increased 9.3 percent and

other bulk liquids increased

39.9 percent.

The number of cars and

other vehicles imported at Port

of Tauranga doubled compared

with the previous year.

And while kiwifruit volumes

were down 5.8 percent

due to a seasonal drop in green

kiwifruit, an increasing proportion

of the kiwifruit crop

was being shipped via refrigerated

container.

The number of TEUs

increased 27.6 percent compared

with the previous year.

Operational

developments

Cairns noted that the port’s

container terminal now has

2634 refrigerated container

(reefer) connection points,

which are supplemented in the

peak season with 12 generators

each supplying power to 35

containers.

The Port also opened a

new purpose-built coolstore

at Mount Maunganui to handle

kiwifruit and other chilled

cargoes.

“We believe we have the

largest reefer capacity in

Australasia, demonstrating the

significance of the volumes we

are handling.”

The Port maintained its

industry-leading record for

productivity, with a net crane

rate for the year to 30 June

2018 of 35.5 moves per hour

(compared with the reported

national average of 33.5 moves

per hour and Australian rate of

28.9 moves per hour).

If you are considering your current

investment arrangements, perhaps

it’s time to get a complimentary review

Forsyth Barr is a New Zealand owned firm with 20 offices nationwide

including three offices in the Bay of Plenty and Waikato regions.

Supported by Forsyth Barr’s research and investment expertise, our Authorised

Financial Advisers can work with you to deliver a personalised approach taking

into account your investment objectives, preferences and your tolerance for risk.

To make an obligation free appointment to discuss your investment

arrangements, contact your local Forsyth Barr office by calling 0800 367 227.

We look forward to discussing how our investment advice can work for you.

0800 367 227

forsythbarr.co.nz

Disclosure Statements for Forsyth Barr Authorised Financial Advisers

are available on request and free of charge. Fees and charges will

apply if you elect to have a continuing relationship with Forsyth Barr.

TAU5162-03 – © Forsyth Barr Limited October 2018

PRINTING

DESIGN | PRINT | DELIVER

We can take care of all your printing

needs from concept to completion

Mark Goodman 021 420 685

WAIKATO / BAY OF PLENTY


10 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

Stay grounded when

you move to the cloud

Great. You’ve decided it’s time to take your New Zealand business

to the cloud. But before taking the leap, it’s important to assess

the systems and processes you already have in place, as well as

a number of other factors, to make your migration to the cloud as

successful as possible.

MONEY MATTERS

> BY STEPHEN GRAHAM

Stephen Graham is a Director and Managing Partner at BDO

Rotorua, Chartered Accountants and Advisers. To find out more

visit bdorotorua.co.nz or email rotorua@bdo.co.nz

There are several things

you need to consider:

1) What do you really

need?

It’s essential you reassess the

processes you have in place

for your current systems. Ask

yourself, “what was the purpose

of this and do we really

need it going forward?”

Often organisations do

things simply out of habit, and

re-evaluation will help you

shed the processes that aren’t

necessary.

It is frequently not until you

suffer a failure that you realise

how important having a good

backup and readily accessible

files are.

Disruption to business and

workflow caused by a hardware

failure can not only

impact your own business, it

can have a knock-on effects on

all those you are dealing with.

So assess your business

processes and decide which

ones you really need.

2) Understand your data

Cloud providers often

Small Business Summit with Minister Stuart Nash

Small Businesses in New

Zealand are young,

dynamic and dominate

New Zealand’s industries,

but they face unique challenges,

says Steven Farrant,

chair of Tauranga Chamber of

Commerce’s Small Business

Tauranga group.

The group recently hosted

Small Business Minister Stuart

Nash to a roundtable discussion

which included a wide

range of local business people.

The purpose of the summit

was to welcome Nash to

Tauranga and allow him to see

first hand the only Chamber

of Commerce network within

New Zealand that was dedicated

to Small Businesses, said

Farrant.

“We also wanted to discuss

with Stuart and other business

leaders from within the region

how do we collectively make it

easier for SMEs to operate, do

business and be more effective

and successful.”

The SME sector is a characteristic

of the New Zealand

economy, with 97 percent of

enterprises having fewer than

20 employees. Around 29 percent

of employees work for

SMEs and 28 percent of New

Zealand’s GDP is estimated to

be produced by SMEs.

“Small Business in Tauranga

and New Zealand as a whole is

a big deal,” said Farrant.

“This is ultimately why

our network exists and is so

relevant within our business

community.”

Participants in the summit

stressed that the Minister, and

the recently formed Small

Business Council, needed to

focus on strengthening the sector

at higher levels of government.

Nash indicated that he

would welcome further input

by those attending.

Farrant noted that Small

Business Tauranga was run

by a committee of passionate

volunteers and small business

enthusiasts, which suggested

not enough is being done to

address the sector’s needs at a

higher level.

Labour list MP Angie Warren-Clark, Small Business

Tauranga deputy chair Zita Cameron, Minister of Small

Business Stuart Nash, and Small Business Tauranga

chair Steven Farrant. Photo/David Porter.

“But I was encouraged by

the minister’s empathy to this

and commitment to the sector

– plus his determination, via

the Small Business Council, to

make some significant, meaningful

and practical changes to

help SMEs within NZ,” he said.

“I am hopeful we can work

closely with the minister and

the Small Business Council

and use Tauranga as a sample

base to trial new initiatives

to help make a material

difference.”

– By DAVID PORTER

have more security features

than anything you could do

in-house.

In the digital age, it’s possible

to gather huge amounts of

data without really realising it.

Think about all that customer

information you’ve collected

over social media and

email, for example.

Businesses need to work

out exactly how much data

they have, what it is and how

critical it is.

Don’t assume that your most

critical data (without which

your business wouldn’t be able

to function) is going to be safer

on-site than in the cloud.

Most cloud providers invest

in a broad range of security

features that you might not

necessarily be able to afford

for your own servers.

Things like end-to-end

encryption and two factor

authentication, as well as frequent

patches for bugs or cyber

threats, aren’t always available

to small businesses, while the

ability to set permissions on

the cloud also goes a long way

in securing your most essential

information.

3) Think about what you

want to integrate

Do you have a customer relationship

management platform

or point of sale system? It’s

possible to integrate platforms

like these into the cloud, so

it’s worth assessing all of your

other systems to see what you

can connect.

You might want to migrate

everything into the cloud in

one go, or do it more gradually.

There are pros and cons to

both strategies, and there’s no

one size fits all migration plan,

so it’s up to you to assess what

will be best for your business.

Understanding the precise

nature of the data you hold is

essential when deciding what

to move to the cloud.

4) Remember the end

users

Don’t forget about your

employees, the people who are

going to be using the cloud on

a daily basis.

To minimise confusion, get

their feedback about what they

might want from the cloud,

and ensure you’re training

them well before you actually

migrate.

People are often resistant

to change, so it’s important to

educate them on exactly why

you’re moving to the cloud and

how it will benefit them if you

want genuine employee buy in.

5) Consider hiring an

adviser

We deal with cloud migration

often, ensuring businesses

ready to take the leap are prepared,

aware of the timeline

and what to expect.

Migration doesn’t always

go to plan and we have a great

set of fallbacks and processes

in place to ensure it goes

as smoothly as possible and

doesn’t interfere with business

as usual.

We are always happy to

help when it comes to moving

to the cloud, so talk to the team

about what we can do for you.

Time for change? Be your own boss. Talk to us today.

Importer - Fully Managed

Gold Mine Fish n Chips Shop

Engineering Tauranga

Asian Restaurant that’s Unique

More Business Wanted

• Service Businesses • Hospitality

• Import / Distribution / Wholesale

• Childcare

Murray Kidd

This is an impressive opportunity to

buy this vibrant business that has and

is experiencing significant growth.

Ideally suited to an investor looking for

a governance role in a thriving business

with scope to grow. It is a Importer,

Distributor, Wholesaler and Retailer - it’s

the whole package.

Asking $4,500,000

Nico Wamsteker 021 933 313

Ref 30070

A fish n chips shop that’s been serving

fish n chips for over 30 years! Currently

open 5 days a week, with a secure

lease and rent at 6% of annual turnover.

A fantastic landlord that knows the

business. Average monthly turnover

of over $30,000. A well located and

established business!

Asking $197,000

Wayne Ronald 021 064 7355

Ref 30132

Strong light engineering/fabrication

operation with regular repeat

customers, good processes and a

stable team. The owners want to see

this business continue to thrive and to

this end are flexible regarding transition

to the successful buyer. You can take

this business to the next level!

Asking $750,000

Murray Kidd 021 368 441

Ref 29455

AUCKLAND WAIKATO BAY OF PLENTY ROTORUA - TAUPO HAWKES BAY MANAWATU WELLINGTON CANTERBURY OTAGO

This fully licenced Asian restaurant is

in a well known location in Tauranga.

It was established 4 years ago by

the current owner and has a very

stable annual revenue. Current weekly

turnover is around $8,000, with steady

growth showing annually.

Asking $200,000

Wayne Ronald 021 064 7355

Ref 30121

e

e

e

021 368 441

murrayk@abcbusiness.co.nz

Nico Wamsteker

021 933 313

nicow@abcbusiness.co.nz

Wayne Ronald

021 064 7355

wayner@abcbusiness.co.nz

www.businessesforsale.co.nz

Licensed REAA 2008


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Packages based on a minimum of 100 people.


12 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

Reading the tea leaves

As economist John Maynard Keynes said, “markets can stay

irrational longer than you can stay solvent”. The consequence

of this occasional irrationality is that it is difficult for even rational

investors to accurately and profitably time a market cycle.

WHAT TO DO WITH YOUR MONEY

> BY BRETT BELL-BOOTH

Investment Adviser with Forsyth Barr Limited in Tauranga, and an

Authorised Financial Adviser. Phone (07) 577 5725 or

email brett.bell-booth@forsythbarr.co.nz.

But it should be possible

to identify and

avoid some of the worst

excesses of irrational markets.

Are some investors “throwing

caution to the wind” and

investing without adequate

margin for error?

We aren’t suggesting an

asset bubble or predicting a

market implosion, but we can

identify some risks that might

dampen market optimism over

a 12-to-36 month time horizon.

Watch for evidence of

investor imprudence

Where is the market cycle at?

Many commentators believe

the US (the largest driver of

the global economy and financial

markets) is probably in the

peak-Summer/early-Autumn

phase of the economic seasons,

akin to 2005–2007 in the

last cycle.

The cycle is getting old by

historical standards, but age

alone doesn’t mean economic

growth will end soon, not

least because Central Banks

are determined to prevent

recessions.

Recessions aren’t all bad —

they help cleanse economies

and markets of inefficiencies.

By preventing them, Central

Banks are probably letting

waste and excesses build.

The longer a cycle has

been going, the more significant

these excesses probably

become, and the greater the

likelihood and potential depth

of a subsequent downturn.

Where are the excesses

currently?

Two warning signs to look out

for are over-optimism (a willingness

by investors to pay too

much and accept returns that

tend to be lower than required

for the associated risks) and a

lack of risk aversion (investors

accepting more uncertainty

and downside than history

suggests is justified).

Factors supporting financial

market valuations

Years of quantitative easing,

low interest rates and excess

liquidity sent investors searching

for higher returns in whatever

sectors offered them.

The result has been a rush

of funds into defensive and

the FAANG stocks (Facebook,

Apple, Amazon, Netflix and

Google - representing Google’s

parent company Alphabet),

emerging market debt, nonbank

lending to private midsized

firms, debt-funded private

equity, technology venture

capital, and crypto-currencies.

These inflows have led

to competition for assets and

deals. Some investors may

now be suspending required

scepticism and tolerating higher

risk without an adequate

return premium.

For example, credit standards

in direct lending deals

have been declining, and volumes

of lower-rated credit

have been booming.

Even with the US economy

powering ahead, US politicians

are using tax cuts and

increased fiscal spending to

accelerate growth even further,

while erecting trade barriers.

Who knows what impact

this strange policy concoction

will have on inflation, growth,

employment, monetary policy,

rates and the dollar.

Increases in the US government

deficit to fund spending

could contribute to a rise in

real bond yields.

That could pop a credit bubble

built on weak lending standards,

which in turn could deflate

optimism across financial markets,

including in equities.

Six ideas for positioning

portfolios a bit more

defensively

How can you prepare equity

portfolios to soften the blow of

a hypothetical downturn? Six

ideas are to:

1) Reduce equity weightings

towards neutral.

2) Remain regionally well

diversified.

3) Rotate from small and midcaps

into large-caps.

4) Reduce overweights in

growth stocks and add to

quality and value stocks.

5) Avoid owning businesses

that you wouldn’t be comfortable

holding through an economic

or market crisis (highly

geared businesses, banks, insurers,

energy or mining stocks).

6) Consider investment funds

with lower correlation to equities

like market neutral, long/

short or absolute return styles.

This column is general in

nature and is not personalised

investment advice. This

column has been prepared

in good faith based on information

obtained from sources

believed to be reliable

and accurate. Disclosure

Statements for Forsyth Barr

Authorised Financial Advisers

are available on request and

free of charge.


BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

13

Getting to grips with government’s

new R&D tax credit

The Labour-led government has resurrected its old

R&D tax credit and given it a new set of clothes.

The government’s goal is

to increase New Zealand

business R&D spend from

its current 1.28 percent of GDP

to two percentover the next 10

years (the current OECD average

is 2.38 percent).

Labour’s former R&D tax

credit only applied for one

year before National abolished

it when it took power in 2008.

The National Government

favoured R&D related grants

and the current rules that allow

loss-making companies to

cash-out losses.

The National Government

was sceptical that a R&D credit

would encourage R&D to the

extent touted, instead believing

that businesses would merely

recharacterise existing business-as-usual

expenditure to

get the credit.

The government has presented

the new legislation to

Parliament.

It is expected to be passed

REGULATORY MATTERS

> BY GRANT NEAGLE

Grant Neagle, a director at Ingham Mora Chartered Accountants

in Tauranga, is a business advisor and tax specialist. He can be

contacted on 07- 927- 1225 or grant@inghammora.co.nz

into law mid-2019 and will

take effect from 1 April,

2019 in respect of taxpayers’

2019/20 income year.

As part of the introduction

of the credit, the Callaghan

Innovation Growth Grants

will be phased out. Currently

under the grant businesses can

claim up to 20 percent of their

R&D expenditure up to a $5

million cap.

DETAILS OF THE NEW

SCHEME

The credit rate

Taxpayers who qualify will be

entitled to a 15 percent tax

credit on eligible R&D expenditure.

To qualify, businesses

will need to spend a minimum

of $50,000 per annum on eligible

R&D expenditure, or outsource

their R&D to Approved

Research Providers.

Eligible outsourced

expenditure will qualify for the

tax credit even if a taxpayer’s

total R&D spend is below the

$50,000 threshold.

Cap on R&D expenditure

A business will be able to claim

a tax credit for up to a maximum

of $120 million of R&D

expenditure each year (equating

to an $18 million tax credit).

Businesses may be able to

apply for an extension to this

cap if they can demonstrate

a substantial benefit to the

country.

Eligibility

All businesses will be eligible

to claim the credit, as will

industry research cooperatives,

State Owned Enterprises and

Mixed Ownership Model companies

(CRIs, DHBs tertiary

education organisations won’t

be eligible).

Businesses that have

received Callaghan Innovation

Growth Grants in the same

year will not be eligible for

the credit.

R&D carried out overseas

Up to 10 percent of an eligible

R&D expenditure can be overseas

R&D.

Businesses making a loss

The government has not fully

considered how it will support

businesses that are making a

loss, but is committed to its

own comprehensive scheme

applying from 1 April, 2020.

As a stop-gap measure it

has indicated that businesses

will be eligible for a refund

of their tax credits for R&D

expenditure up to $1.7 million

(i.e. a maximum cash refund of

$255,000).

Definition of R&D

The government’s originally

suggested proposal that only

activities conducted using

scientific methods would be

eligible has been has been

replaced with a requirement

to use a “systematic approach”

to R&D.

The R&D activities must

be performed for the purpose

of acquiring new knowledge

or creating new or improved

processes, services or goods.

There is a further requirement

that the R&D must seek

to resolve scientific or technological

uncertainly.

How is eligible R&D

expenditure calculated?

The government proposes to

base eligible expenditure on

a broad range of actual R&D

costs, including:

• Salary/wages of employees

doing R&D research.

• Depreciation on assets used

in the R&D.

• Overheads and consumables

used in the R&D process.

Accounting standards/rules

around how expenditure is

treated will not determine eligibility.

The government intends

to allow the salary/wages of

staff working on the R&D,

plus additional costs incurred

as a result of conducting the

research, to qualify.

Conclusion

The new credit will not stand

in isolation and will support

the existing innovation framework.

Encouragingly, the government

has signalled its intention

to grow this broader innovation

package, including providing

more targeted support

for start-ups and innovative

businesses.

The new credit is a welcome

addition and at a minimum

should relieve the cash cost

of business conducting R&D.

Only time will tell whether it

will lead to increased R&D

investment. However, its

chances will be bolstered by

continued government support

and investment.

A key challenge for the

government will be the need

to balance the integrity of the

system to prevent it being rorted,

with ease of compliance.

An administratively burdensome

regime will discourage

businesses from applying

for the credit.

The comments in this article are

of a general nature and should

not be relied on for specific

cases, where readers should

seek professional advice.

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14 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

Bay’s future business leaders

report on the year’s learnings

This year 15 new businesses

were launched from 6

schools in Tauranga. In

total, the Young Enterprise

Scheme (YES), coordinated by

Venture Centre, engaged with

78 college students for a year

to begin their entrepreneurial

journey.

To make it to the awards

which took place at Tauranga

Art Gallery the business teams

final task was to prepare their

annual report and reflection.

The reports highlight the

breadth of business knowledge

acquired by the young

entrepreneurs during their first

startup experience. They also

demonstrate tenacity, creativity

and the next generation

Another proof positive Tauranga and the

Bay of Plenty will contribute strongly to

the regions social and economic wellbeing

for generations to come took place on

October 23rd with the Young Enterprise

Scheme Regional Finals.

of leaders willingness to take

risks then use the learnings and

data to make critical decisions

and guide their ventures’ progress.

Tayla from Artemis reported

that she is not afraid of failure,

but instead, uses failure as

a foundation for her dreams in

her team’s final document. Artemis

provided unique, rustic

and decorative candle holders

and wooden coasters using tree

trimmings which are usually

burnt—a wasted natural resource

that the team set out to

turn into value.

All of Artemis’s product

were carefully handcrafted,

each highlighting the flaws in

the wood to deliver uniqueness

to each piece and echoing

Tayla’s message that flaws and

failures can be used to create

something special.

Every team on YES receives

probono support and

mentoring from members of

Venture Centre’s community to

launch their startups, and Artemis

were careful to give thanks

the pro-bono support they

received. In particular team

member, Kayla’s Dad received

a shout out. He supported the

teenagers by letting them borrow

some of his tools to create

the products and gave guidance

about how to improve them.

The business named Off-

Kuts with their innovative

processes and product could

grow to become the future of

sustainable streetwear having

taken advantage of both the

YES programme (in school),

and Venture Centre’s (out of

school) entrepreneur development

service ‘Mashup’ this

year. They also won the PriorityOne

Young Innovator

Awards (YIA).

The team combined the

challenges of wasted fabric

from textile factories going to

landfill with the issues young

people experience with traditional-thinking

demonstrated

by the clothing industry. They

are committed to building a

brand around their message of

acceptance and diversity. Their

mission includes changing the

conversation in our society

around their generations alternative

thinking about gender.

Team members Skye and

Abbey are continuing with

OffKuts while Skye begins

studying fashion design at university.

BBSplash! was among

the teams which brought an

awareness of Maori business

concepts, particularly Kaitiakitanga

(guardianship of the

land), into their startup. The

packaging and 100% natural

ingredients in their bath bombs

with a toy inside targeted at

parents with small children,

guaranteed that their business

will not have a negative impact

on Aotearoa’s environment.

From examining their sales

data the team predicts sales

will spike again during winter

as return customers are more

likely to draw a bath for their

children then.

Mug Shot Coffee delivered

perfect, barista-made coffees to

teachers and students on Tuesday

lunchtimes, Thursday and

Friday mornings at Papamoa

College. The team’s vision of

franchising the operation to

other schools required them to

start development of a turn-key

system with training plans for

new baristas including health

and safety and machine upkeep.

They also devised digital

solutions to ensure ordering

efficiency and a loyalty card

scheme.

Targeting the health and fitness

industry MyTrainingSupplements

aimed to save customers

forking out tremendous

amounts of cash on supplements.

Low cost, high quality

and natural protein powder in a

1kg tubs, produced locally was

their answer. The team found

that emphasising the ‘buy local’

message in their marketing

increased their sales.

These and many more

useful business lessons were

reported by these young entrepreneurs

who became firsttime

business owners this

year. All reports referenced

the learn-by-doing methodology

of actually starting a

business and taking a deep-end

approach to tackling business

complexity being a great way

to learn. They prove there is

a great deal of up and coming

talent in Tauranga and the Bay

of Plenty. We look forward to

seeing what comes next for every

one of them, for the region

and being here to support them

on the next leg of their entrepreneurial

journey.

From ideas to sales:

Highlights from the

Bay’s 2018 cohort of

teen entrepreneurs


BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

15

#GiveFirst

There isn’t a day goes by that Venture

Centre doesn’t hear from someone asking

if they can book Basestation co-working

space for their event. It’s usually followed

by compliments, “we love Folk coffee”, “we

think you’ve nurtured a great community”,

“we like the vibe” and “there are always

great people at the events there”. It’s

always lovely to hear nice things.

Then comes the silence

on the other end of the

phone, or email when we

send the (incredibly reasonable)

pricing plan. On the follow-up

we usually hear “Oh,

we thought you were a community

organisation and we’d

be able to use it for free”.

If you are a volunteer, organising

a free event and the

theme of your event advances

the digital and entrepreneurial

know-how of the community

we curate, ‘free’ is probably

the case. For others the rates

for use of Basestation cover fit

for purpose facilities with all

the tech, refreshments, comfort

and welcoming hosting

support you’re after. What’s

more your contribution to running

costs makes a small contribution

towards enabling the

community-building work to

continue.

What makes our team’s

day is when someone comes

along and says the nice stuff

AND gets the mission of Venture

Centre. “WOW, I think

what you’re doing is great.”

“I think helping people launch

and grow their businesses is

important for our local economy.”

“Having your team make

it easier to access a network of

help and tools to give people

an equal opportunity to create

or open a business is important

work—how can we join in?”

The people who take this

approach are the people that

win in the long run as long

standing, valued and successful

members of the regions entrepreneurial

ecosystem. They

look for a win-win-win, and

QrtHori_BOPBN_Basestation_Oct17.pdf 1 17/10/17 10:37 AM

Suzi Luff and Heather Claycomb of HMC communications.

put their ‘win’ last on the list.

Not only do they pay to use

Basestation, they deliver value

to the community by becoming

another collaborative member

willing, able and committed to

the shared mission to increase

entrepreneurship, help young

talent get their first experience

of solving problems in the real

world, helping SME owners to

grow their business and in so

doing advance the mission of

equality of economic opportunity

for all. They #givefirst.

One such person is Suzi

Luff from HMC Communications.

Suzi and Venture Centre’s

core team are working

together to help you, whether

you’re a founder, owner or a

proud member of the i-generation

to get your enterprise’s

story in front of those that

count.

When you’re in the thick of

managing a start-up or a business,

it’s often difficult to take

time to understand what communications

you need to put

in place as you move towards

important phases like launching

your product or raising

capital.

The good news is, if you

take the time to get some good

communications in place and

do it well, it can help you

achieve your goals faster.

When you join Heather

Claycomb and Suzi Luff from

HMC Communications, as

they present tips and advice

on how to use public relations

and communications for startup

enterprises, you’ll find out

how.

On 19th November, bring

your lunch to Basestation to

hear Heather and Suzi present

case study examples of

start-up founders their team

has worked with. You’ll get

an insight on how to prepare

and harness the opportunities

while reaching milestones that

are part of your start-up journey.

You’ll leave with resources

and the confidence to have

a go, and you’ll get the chance

to ask lots of questions.

Heather who is originally

from the United States,

founded HMC Communications

fourteen years ago. With

extensive experience across

communications, marketing,

sales and public relations over

a broad range of industries,

Heather knows exactly what

goes into kicking off a startup.

She’s worked alongside

her husband Rod on a number

of start-up ventures that have

used strategic public relations

to gain partners, access angel

investment and develop export

markets.

Suzi is new to HMC Communications

and has called the

Bay of Plenty home for over

eight years. She brings with

her over a decade of public

relations and communications

experience across conservation,

tertiary education, the

community and voluntary sector,

the corporate arena and

utilities.

HMC Communications

is an award-winning team of

nine, with offices in Papamoa

and Hamilton servicing clients

across New Zealand. This

year the firm was named the

PRINZ Small Public Relations

Consultancy of the Year.

HMC Communications

provides the full gamut of

PR services to help founders,

corporates and not-for-profits

build their brands, reputations

and connections. Learn more

about HMC and how PR helps

entrepreneurs on their journey

at the workshop USING PR

TO START UP YOUR EN-

TERPRISE.

It’s free, open to residents

of Basestation and the

entrepreneurial community

which connects through

Venture Centre online. Go

to http://clik.vc/prhelp on

Monday 19 November 2018,

12.30pm at Basestation.

MADVentures – events for youth

Codebrite Expression of Interest

Returning in 2019

Express your interest at the link below:

www.businessaaxis.nz/cbinterest

Young Enterprise Scheme

Regional Finals & Awards

23 October, 3:30pm to 5:00pm

PoweringON – events for

business owners

Office Hours Intellectual Property

with James & Wells

31 October, 11:00am to 1:00pm

Use your Android smartphone as

a travel PC

7 November, 9:00am to 10:00am

Office Hours Marketing Strategy

and Planning with Marketing on

Demand

8 November, 11:00am to 1:00pm

Office Hours Financials with

Crowe Horwath

12 November, 11:00am to 12:00pm

Office Hours Sales and Marketing

with Bravesight

15 November, 10:30am to 12:30pm

Office Hours Legal with

Mackenzie Elvin

26 November, 11:00am to 1:00pm

Office Hours Intellectual Property

with James & Wells

28 November, 11:00am to 1:00pm

Write a clear brief for your

website designer/developer

28 November, 11:00am to 1:00pm

Instigator – events for founders

BOP Entrepreneur Social

15 November, 4:45pm to 6:45pm

Angelic Drop-In Clinic

15 November, 4:30pm to 6:30pm

Using PR to startup your enterprise

19 November, 12.30pm – 1.30pm

Social Enterprise Business

Modelling Workshop

20 November, 4:30pm to 6:30pm

Social Enterprise Impact

Measurement Workshop

27 November, 2:00pm to 5:00pm

Plug-in & power up

C

M

Y

CM

MY

CY

CMY

K

Coworking – way

more than a desk!

Be our guest, take

a tour & enjoy a

coffee on the house

• Desks, secure offices, team spaces

• Flexible terms - come for a day,

a week, month or year

• Event and Meeting rooms free

with residency or book as needed

• Uncapped internet

• Tech support and award

winning barista onsite

Designed, managed and run by

Get in touch 0800 000557

info@basestation.co.nz

148 Durham Street, Tauranga

The Communication & Technology Space

join us!


16 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

Tauranga NZ’s best logistics hub,

says Middlebank report

Tauranga is emerging as New Zealand’s

most cost-effective logistics hub for many

importers and distributors, according to

a new study by Middlebank Consulting

Group.

By DAVID PORTER

The supply-chain agency’s

analysis found that

Tauranga offered around

five percent cost savings over

Auckland as a hub for distribution

to most parts of New

Zealand. The report’s context

is the rapid growth at Port

of Tauranga and an increasing

focus on improving key transport

connections between the

city and other regions.

Middlebank’s analysis was

conducted to meet a request

from a major European

brand for information about

a potential New Zealand hub

for importing and distributing

manufactured goods, and has

been dstribiuted by Priority

One.

“Organisations looking to

establish a distribution network

in New Zealand should

seriously consider Tauranga as

a base,” the report stated.

“While the difference is

unlikely to warrant an existing

Auckland-based company to

relocate, Tauranga should be

more comprehensively evaluated

by any potential new

entrant to New Zealand.”

Priority One Business

Promotion Manager Mark

Irving said the independent

report confirmed the economic

agency’s knowledge that

Tauranga was truly the “hub

of the future” for importers as

well as exporters.

“We believe that the depth

of the analysis and the strength

of the modelling in this report

will provide a convincing case

for major overseas brands to

choose Tauranga as their preferred

hub in New Zealand,”

said Irving.

“As our region’s road links

with neighbouring regions

continues to improve, the case

for Tauranga looks set to grow

even stronger in future.”

Middlebank’s comprehensive

43-page analysis concluded

that Tauranga was arguably

the best option for importers

and distributors of furniture,

electronics and apparel, based

n the assumption there was

either one hub for the entire

country, or one in the North

Island and one in the South

Island.

For vehicle imports,

there was “benefit” to using

Auckland as a hub for regions

north of the Bombay Hills and

Tauranga for the rest of the

North Island, the report said.

Among many examples of

price savings compared with

Auckland, the furniture analysis

found that Tauranga was

around 12.5 percent cheaper

for warehousing and six percent

cheaper for road freight.

The city’s central location

was seen as an advantage for

distribution in several import

categories.

Import and distribution

The report modeled costs

for roll-on / roll-off vehicle

imports from Japan. It also

modeled costs for importing

and distributing furniture,

electronics and apparel from

Australia, Bangladesh, China,

India, Malaysia, Singapore,

Thailand and Vietnam.

The modelling included

costs for sea freight, port,

warehousing, cross-docking,

and road freight originating

from the two main North

Island ports of Auckland and

Tauranga.

Brother International (NZ)

executive chairman Graham

The depth of the

analysis and the

strength of the

modelling in this

report will provide a

convincing case for

major overseas brands

to choose Tauranga as

their preferred hub in

New Zealand.

– Mark Irving

Rapid growth at Port of Tauranga: improving hub effectiveness. Photo/Supplied

This report

confirms what

locals have known

for a long time

– that the Bay is

booming.

– Todd Muller

Walshe said that moving from

Wellington to Tauranga had

allowed the company to save

$889,000 a year and helped

reduce CO2 emissions by 47

percent over five years.

Tauranga offered “super-efficient”

port container handling

and same-day delivery

to areas including Hamilton,

allowing Brother to increase

productivity by being closer to

customers, he said.

“Changes to key infrastructure

like roading will improve

this further, making the move to

Tauranga by importers and distributors

a strategic imperative.”

Mainfreight national

sales manager Rob Croft

said Tauranga’s central location

and relatively congestion-free

roads, compared with

Auckland, meant that it was

possible to offer lower rates

for transporting goods to many

regions.

“This applies particularly

to regions south of Auckland,

where the savings associated

with transporting goods from

Tauranga can be significant.”

Colliers International industrial

and retail broker Rachel

Emerson said Tauranga made

enormous sense for import distribution

because of its competitive

real estate costs, motivated

labour pool and highly

efficient port operation.

The city also offered an

attractive lifestyle, the importance

of which could not be

overlooked, as it supported

work-life balance and good

employee morale, she said.

“We have witnessed significant

growth in our local

import distributors, with most

taking significantly enlarged

real estate footprints in the last

couple of years. Tauranga services

the North Island (including

same day to Auckland) and

combined with a 3PL or 4PL

operation in the South Island

ensures efficient distribution

channels NZ-wide.”

Bay of Plenty MP Todd

Muller said Tauranga’s strong

Todd Muller

transport links and its prime

Golden Triangle’ location created

an enviable position for

distribution.

The report highlighted the

region’s competitive advantages

and showed that Tauranga

was “the place” for creating

business connections between

New Zealand and the rest of

the world.

“This report confirms what

locals have known for a long

time – that the Bay is booming

and Tauranga is open for business,”

he said.

“As more and more people

choose to call the Bay home,

and our community continues

to grow, one thing is abundantly

clear – our city’s best days

are ahead of us.”

KEY REPORT CONCLUSIONS

Furniture - Tauranga is “a more economical solution than Auckland” by 4.7-to-4.8 percent

for distributing furniture directly to stores when goods are sourced from Southeast Asia.

Electronics - Tauranga is “the most economical hub” because of its relatively low

cross-docking and warehouse costs as well as lower road-freight stemming from its “key

geographical location”. Compared with Auckland, cost savings range from 4.7 percent

(shipped from Xingang) to 5.1 percent (from Singapore).

Apparel - Advantages are similar to the Electronics category, with cost savings ranging

from 4.5 percent (shipped from Chittagong) to 5.8 percent (from Ho Chi Minh).

Mark Irving

Vehicles - When only one hub is being used, Auckland offers a 1.18 percent advantage

for vehicles imported from North Asia. However, if more than one hub is being used for

the North Island, combining Auckland with Tauranga results in “a more cost-optimised

distribution network.”


ROTORUA BUSINESS AWARDS

BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

17

Supreme Award winners Event Impressions: Gobsmacked to take home the top award.

Event company makes an

impression at the Rotorua Awards

Event Impressions didn’t just help plan

and organise this year’s Westpac Rotorua

Business Awards - they also took out

both the overall Supreme Award and the

Service Sector Excellence Award.

Photos | Michelle Cutelli Photography

Established in 2002 by Jeff

and Jacqui Alexander,

who have a background

in the hospitality industry, the

company specialises in the

styling, decor and execution

of events.

Jacqui Alexander told Bay

of Plenty Business News that

it was the first awards the company

had ever entered, and the

goal had been to try and win

their category.

“We decided to enter for the

team - we all really work hard

and the pressure is always on

24/7,” she said.

“We were delighted to win

our category and just sat back

after that. Then the MC read

out our name for the supreme

The level of entries

was very high and

I know the judges

were really struggling

to separate some of

the nominees at the

top end.

– Bryce Heard

Supreme winner was amazing,”

she said.

The Rotorua awards had a

total of 16 categories at stake

with 48 entries and a record

634 registered attendees at the

Energy Events Centre, with

a 24-member judging panel

determining the winners.

Bryce Heard, acting chief

executive of organiser Rotorua

Chamber of Commerce, said

the strong support for the

awards reflected the fact that

the Rotorua economy was

booming.

“The level of entries was

very high and I know the judges

were really struggling to

separate some of the nominees

at the top end,” he said.

The Business Person of the

JIGSAW

CONGRATULATES

Daniel Ward

4 Square Edmund Road

Winner of the Jigsaw

Solutions Group – Employee

of the Year Award!

Year Award went to forestry

sector veteran Peter Clark,

who recently stepped down

after almost four decades with

PF Olsen - the last 20 years as

chief executive.

Red Stag Timber won

the award for Outstanding

Contribution to Rotorua.

The full list of winners and

sponsors is in the accompanying

table.

Heard said the awards

tended to focus on the

emerging businesses and

the small-to-medium sized

enterprises, with the larger,

longer-established businesses

tending to be the sponsors.

“Nevertheless we had companies

like Red Stag taking

away the community contribution

award, which it richly

deserves.

“And we had Peter Clark

from PF Olsen’s awarded as

the business person of the

year.”

Heard - a longtime forestry

executive and consultant -

added that it was good to see

the region’s important forestry

sector represented amongst the

winners.

“We also had a lot of Maori

businesses in the award wins,”

he said.

“Part of that reflects the fact

that we re-jigged the award

categories to make them more

uniquely Rotorua. We put the

primary sector in because they

Continues page 18

Outstanding Business Person

of the Year Peter Clark.

award and we were absolutely

gobsmacked.”

Alexander said that, as a

small husband and wife business

without much external

feedback, it had been cathartic

for her and Jeff to go through

the awards process.

“To put yourself on the line

to be judged by strangers and

have them come back and give

you an appraisal of your business

that puts you up as the

www.jigsawsolutions.biz

Recruitment Programme • Employee Growth Programme • Financial Solutions

200172AA


18 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018 ROTORUA BUSINESS AWARDS

ROTORUA WESTPAC BUSINESS AWARDS 2018

– WINNERS LIST

Supreme Winner Sponsored by Westpac

Business Person of the Year

Sponsored by Red Stag Timber

Outstanding Contribution to Rotorua

Sponsored by Rotorua Lakes Council

Young Entrepreneur of the Year

Sponsored by Ministry of Education

Employee of the Year

Sponsored by Jigsaw Solutions Group

Social Licence Business Award

Sponsored by Bay of Connections

Not For Profit Business Award

Sponsored by The Hits 97.5FM

Innovation and Disruption Business Award

Sponsored by Bayleys

Bi-Lingual Business Award

Sponsored by Pipi Ma

Small Business Excellence Award

Sponsored by Avid Management Consulting

Agency

Retail Excellence Award

Sponsored by Pukeroa Oruawhata Group

Service Sector Excellence Award

Sponsored by Holland Beckett Law

Tourism & Hospitality Excellence Award

Sponsored by Deloitte

Primary and Manufacturing Industries Excellence

Award

Sponsored by Toi Ohomai Institute of Technology

Judges Acknowledgement of Excellence Award

Sponsored by Rotorua Chamber of Commerce

Property & Construction Excellence Award

Sponsored by OneRoof

Event Impressions

Peter Clark – PF Olsen

Red Stag Timber

Kacy Sander

Daniel Ward – 4 Square

Edmund Road

Crankworx

Te Taumata Ngati Whakaue

Iho-Ake Trust

Kilwell Fibretube Ltd

Kahui Legal

Stolen Bike Catering

4 Square Edmund Road

Event Impressions

Kaitiaki Adventuresw

Onuku Maori Lands Trust

Kilwell Fibretube Ltd

The Glass Guys

Red Stag Timber picks up the Outstanding Contribution to Rotorua Award.

From page 18

are the biggest contributor to

the economy. We put in a bilingual

award (won by Kahui

Legal).

“This all restructured the

awards so they reflected the

makeup of Rotorua business.

It seemed to pay dividends - it

was a great night.”

Red Stag Timber chief

executive Marty said the company

was honoured to win the

Young Entrepreneur Kacy Sander (centre)

Outstanding Contribution to

Rotorua Award.

“Giving back to the community

in recognition of the

support we get from the community

in terms of staff and

supplier commitment is really

important,” he said.

“Red Stag does this by being

a safe and caring employer of

choice in the wood-processing

sector, as well as through supporting

Rotorua’s sports and

culture - in particularly mountain

biking - through facilities

we hope all of Rotorua

can benefit from as users or

through the tourism dollars we

help attract.”

Forestry veteran

Clark’s win

Peter Clark said the award had

come as a surprise as he wasn’t

aware he had been nominated.

“Forestry is a big part of

the Rotorua and the wider Bay

200283AA


ROTORUA BUSINESS AWARDS

BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

19

Employee of the Year Daniel Ward,

FourSquare Edmund Road.

economy, so it’s good to see

the sector recognised,” he said.

“The more profile the better in

order to interest young people

and their parents and teachers

in forestry as a career.”

PF Olsen was founded in

1971 by Peter Olsen. Clark

joined the company in 1979

and became chief executive in

1999 after Olsen passed away.

Clark noted in a recent company

newsletter that he took up

the role when PF Olsen was a

relatively small business and

had the support of key clients,

staff and successive Boards

to grow it into a substantial

forestry services firm in New

Zealand and Australia.

The company now has 200

staff and employs hundreds

of contractors servicing forest

establishment and harvesting

operations across Australia and

New Zealand.

Te Kapunga Dewes has

recently taken over the chief

executive role and Clark said

he would be taking a short

break and then looking at other

opportunities in the expanding

sector. He had come into the

role at a time when PF Olsen

was a relatively small business

and had received the support

of key clients, staff and successive

boards.

“I feel I did my best in

the circumstances for the company,”

said Clark, adding that

he had experienced a number

of milestones in his career. He

intends to take a short break then

see how else he can best play a

role in the fantastic opportunities

ahead in the forestry sector.

“There has been a steady

growth path for the company

and you just have to keep on

growing,” he said. “I’ve always

been of the view that we as

a nation do need some medium-sized

and larger companies

in order to compete globally.

We’re nation of SMEs, but until

you get to a certain size you

really don’t have the resources

to specialise, invest, innovate

and compete.”

Kahui Legal’s Bi-Lingual Business Award: reflecting event’s focus on Unique Rotorua.

Kilwell Fibretube: Won both the Innovation and Business Disruption,

and the Judge’s Acknowledgement of Excellence Awards.

Breathing new life

into business

Innovative problem

solving to get you in

good shape

Congratulations to Kaitiaki Adventures,

winners of the Deloitte Tourism &

Hospitality Excellence Award

www.deloitteprivate.co.nz

© 2018. For information, contact Deloitte Touche Tohmatsu Limited.

200223AA


20 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

HR excellence looks like this

It’s business awards season, the time

for our local businesses to shine.

HUMAN RESOURCES

> BY KELLIE HAMLETT

Director, Recruitment & HR Specialist, Talent ID Recruitment Ltd

It’s always exciting to learn

about what these great local

businesses have achieved,

and just as importantly, what

they’ve set their sights on for

the future.

Awards are about the pursuit

of business excellence.

In this column I want to talk

about what excellence in HR

might look like.

When it comes to recruitment,

retention and development,

what should your business

be doing to stand you

apart from the rest?

First, it’s about moving

beyond the basics. Policies,

procedures and compliance are

the fundamentals of best practice

in HR. For excellence,

these need to be in place -

and more.

Excellence is about what

you do over and above standard

practice, and how you keep

improving and innovating.

Here are four areas to

focus on.

Employer brand and

workplace culture

It’s very important for organisations

to understand and nurture

their cultural advantages.

Great work cultures are usually

linked to a strong shared

purpose.

And money aside, shared

purpose is fundamentally the

reason that people come to

work every day. So being able

to clearly articulate and communicate

what makes your

organisation tick is powerful

for both motivating current

staff and attracting new talent.

Employee wellness

Beyond good health and safety

practices is employee wellness.

For people to perform well at

work, they have to be well. In

fact, employee wellness and

resilience are key attributes to

enabling businesses to achieve

their strategic objectives.

Looking after your

employee wellness doesn’t

have to mean implementing

fancy Employee Wellness

Programmes with on-site

yoga, massage and diet plans

(although if you can, please

do, because the benefits are

multiple).

You can help by encouraging

employee wellness through

simple initiatives such as

insisting people switch off their

devices when they have time

off to ensure they get some rest

and downtime. By fostering

open and honest communication.

By making wellness part

of your workplace culture and

values, and by monitoring and

reporting on how well this is

being achieved.

Enabling flexible working

hours and remote working,

helps people achieve a

better work-life balance, thus

improving overall wellness.

Some businesses are even

going as far as implementing

a four-day working week.

The issue is always flexibility

vs productivity, but I have

had good reports back from

employers that productivity

has hugely improved by letting

employees manage their own

time. Generally, businesses

that spend more time promoting

wellbeing and resilience

see an upturn in performance,

engagement and productivity.

Feedback

Most employees don’t want to

be stuck in dead-end jobs with

no prospects for advancement,

doing the same thing for years.

So it’s important to challenge

staff with stimulating

work that has a direct impact

on your company’s success.

Share the big picture, set

expectations and let employees

know when they are doing

something right.

Feedback that is constructive

is vital to employees’

ongoing development.

Feedback clarifies expectations,

helps people learn from

their mistakes and builds confidence.

Embedding feedback

practices and indeed a feedback

culture is key to business

performance. And the feedback

needs to go both ways.

It’s important to remember that

the employee/ employer relationship

is two-way.

Team building

Time and again we hear it’s

the people that matter. So it’s

important to offer opportuni-

ties for your employees to get

to know one another.

When teams get to know

and understand each other it

builds trust, mitigates conflict,

encourages communication,

and increases collaboration.

As the workplace becomes

increasingly collaborative,

crafting high-performing

teams has become more and

more important.

Is it time for your business

to move beyond HR compliance

and into HR excellence?

Automation calls

for adaption

Ingham Mora directors Mat Floyd and Tom

Beswick with Xero's team @ Xerocon Brisbane.

Talent ID is the Bay of Plenty’s specialist recruitment and human

resource consultancy. Whether you are looking for a temp for a

short-term project, or you are looking for that “perfect” person

to join your team, or for your next career move, Talent ID has the

expertise to exceed your expectations.

Last month Ingham Mora attended

Xero’s flagship conference “Xerocon”

in Brisbane. Imagine 3,000 accountants

and book-keepers in a room – cue

stereotypical accounting joke.

Xero’s theme for the event was “Human”.

There is some irony in this as it

would seem to compete with their focus on

automation. Automation will save businesses

time, but reduces the traditional services

provided by accountants (i.e. most businesses

will do their own GST returns now).

In the face of automation, accountants

07 927 1200 | info@inghammora.co.nz

Level 2, 60 Durham Street

www.inghammora.co.nz

must choose to either adapt their skills and

services, or stay the same, and slowly wither.

Smart ones will choose to adapt. Adapting

in this sense means that instead of coding

transactions, or collating invoices, you

focus on business development work that is

useful to clients. Business development can

mean various things such as:

• Every business should have a written

plan – but not all accountants can help

make one.

• A plan is only worthwhile if followed –

your accountant could be helping you

stay on track.

• Teaching clients how to run a better business

- rather than talking at them with

jargon.

At the end of the day, Xero is just a tool –

albeit a very powerful one. A good accountant

will use it to provide timely, valuable

and future focused advice to clients. The

traditional once a year tax meeting will be a

thing of the past.

If your business would benefit from

more valuable advice, give us a call on 07

927 1200.”

200217AA

200268AB

The team at Talent ID are strong advocates of the region and all that is on offer. A

regional focus with a national reach – we assist both employers and candidates in

finding that essential ‘balance’ within their team, career and life. Dealing with quality

clients and an array of diverse roles, candidates will not only find a career they’ll love,

but they can also enjoy a balanced lifestyle with family, sport or leisure activities.

We pride ourselves on the quality service provided to both clients and candidates

alike. We deal with people, not numbers and enjoy having the ability to work with our

clients and candidates on a ‘one on one’ basis to provide tailored solutions. Our goal

is to exceed the expectations of every client and candidate by offering an exceptional,

honest service coupled with an efficient recruitment process, giving our clients greater

value and improved results.

Providing a knowledgeable and personalised employment solutions

– you won’t be disappointed you partnered with Talent ID.

Temporary & Contract Staff

Permanent Recruitment Solutions

Skill & Psychometric Assessments

Get in touch with the team at Talent ID.

recruit@talentid.co.nz | 0800 850 080

Redundancy & Outplacement

Interview Coaching & facilitation

Human Resource Consulting


BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

21

The new connectivity norm for NZ business

Internet speeds in New Zealand homes are

better than they have ever been. With our

love of all things Netflix, they need to be.

While we’ve rushed to

adopt better connections

in our homes,

our workplaces have lagged

behind. But they needn’t do so.

With more and more of the

apps we use at work being

web-based Software as a

Service (SaaS), or infrastructure

hosted in a public cloud

provider, our workplace connectivity

needs have changed

as much as our home needs.

The good thing is that New

Zealand has leaped ahead of

where we were five years ago,

and we now have the infrastructure

in place to support

our unfettered demand for

access to easy to use online

services.

There are three key areas

of investment that have been

made in networks that result

in the changes we now see in

the market.

Firstly, the Ultrafast

Broadband (UFB) rollout

invested in providing fibre to a

lot of our cities and towns. The

UFB rollout has been extended

to include more locations,

recognising the reliance our

economy will have on access

to digital services.

We have made a generational

investment to putting

glass (fibre optic cables) in

the group to replace our reliance

on degrading copper. The

equipment on either end of

the fibre will continue to be

upgraded over time, with the

ability to go to 100x or 1000x

the speeds available today.

Secondly, there are now

three high capacity submarine

cables linking New Zealand to

the rest of the world.

With much of the data we

save on cloud services stored

in Australia, this is a must as it

provides redundancy in case of

a fault. In addition, it helps to

keep prices competitive.

You may remember some

years ago Xero founder Rod

Drury and Trademe founder

Sam Morgan attempted to get

an alternative to the only game

in town (the Southern Cross

Cable) in place.

While that initiative ultimately

wasn’t successful, the

intent and forethought was

spot on.

Finally, our mobile networks

have improved no end.

4G has rolled out through

much of the country, speeds

have increased and mobile

data prices have come down.

This is important as we

do much of our work while

mobile, and have a growing

need to remain connected to

use tools that drive business

efficiency and stay in communications

with the rest of

our team.

The government is also

investing in the Mobile blackspots

Fund to reduce the areas

we can’t connect.

While that is all very interesting,

what matters is that the

flow-on effects to the business

market should be the same

as the residential market. You

should get better speeds, lower

prices and an improved service

all around.

However, the business

market is a high-value market

and there is motivation to

keep margins at a “healthy”

level and services sticky. One

alternative is to look for an

SD-WAN service.

This uses newer technology

to create a software defined

(SD) network.

What this means is that it

isn’t tied to any network provider

and can use a suitable

quality Internet connection.

TECH TALK

> BY JEREMY NEES

Jeremy Nees is the Chief Product & Technology Officer for

The Instillery. He can be reached at contact@theinstillery.com.

The feedback we’ve had on

our SD-WAN service is that

businesses are looking for ways

to get more flexibility and transparency

with their networks,

which we think supports the

new ways New Zealand businesses

are connecting to apps.

TERMS

OF TRADE

CREDIT

CHECKING /

MONITORING

DEBT

COLLECTION

Nick from

EC Credit Control

is the Bay of

Plentys leading

debt prevention

expert.

CREDIT

MANAGEMENT

TRAINING

FOR A NO OBLIGATION MEETING CALL OR EMAIL NICK TODAY

nick.kerr@eccreditcontrol.co.nz | P: 027 713 2128

0800 EC GROUP | www.eccreditcontrol.co.nz


22 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

How Sleeponomics is

affecting the workplace

In the quest for employers to be more

mindful of staff needs and to improve

workplace productivity comes a global shift

towards providing a place for employees to

catch 40 winks – while at work.

As with many trends

in the contemporary

workplace, Google led

the way by installing sleep

pods for its staff to snooze

in. But internationally, corporate

giants like PwC, Proctor

& Gamble, Nike, and Uber

have jumped on the sleep train

too, and see value in providing

space for workers to get some

shut eye and recharge.

Costing around

NZD$20,000, EnergyPod

is touted as the world’s first

chair designed specifically

for napping in the workplace

and Google and NASA have

embraced the concept.

These pods allow employees

to take a 15-20 minute

power nap to boost alertness

and productivity, and to

improve mood, creativity and

learning, claims Metronaps,

the company behind the

EnergyPod.

Providing dedicated rest

facilities for staff would be

– for some office-based businesses

– a snore too far yet,

these pods and others like

them are catching on overseas.

They’re ergonomically-designed,

take up very little

space, have privacy visors,

can be pre-programmed for

an optimal nap time and will

wake dozers up gently.

While embracing the concept

of staff wellness, many

office workplaces in New

Zealand give barely a nod to

rest facilities. Maybe there’s

a sofa in the lunchroom or a

chair in the “first aid room.”

If employers are not

prepared to offer

up nap facilities

on-site, then other

entrepreneurs are

stepping up to the

plate.

In its first study of self-reported

sleep length, the U.S.

Centers for Disease Control

and Prevention reported

recently that more than one

in three Americans still aren’t

EnergyPod in a small nap room at the Olin Memorial Library of Wesleyan

University in Middletown Connecticut. Photo | Z22 Wikimedia Commons.

getting enough sleep (deemed

to be seven hours per night).

And along with health implications,

this can impact on

workplace performance.

“Sleeponomics” is the term

coined to describe the growing

global market emerging from

longer work hours and digital

apps that monitor every aspect

of our lifestyles.

It’s evolving into a multi-billion

dollar industry.

If employers are not prepared

to offer up nap facilities

on-site, then other entrepreneurs

are stepping up to the

plate.

In Seoul’s CBD there are

numerous nap cafes designed

to serve the overworked and

sleep-deprived with comfortable

places to sleep during

lunch breaks.

Just how this “nap at work”

concept will take off in New

Zealand is unclear.

Perhaps the stigma of falling

asleep at work is strong

enough to cancel out the legitimising

of the practice.

The growing body of evidence

tying poor sleep to poor

health and productivity outcomes,

means that employers

are being lulled into considering

sleep-promoting initiatives

like nap rooms or sleep

pods.

Perhaps it could be a great

recruitment/retention tool?

www.bayleys.co.nz/workplace/

office/insights/

Commercial

Property

Management

At Bayleys, we believe relationships are what

businesses are built on and how they succeed.

We understand that to maximise the

return on your property you need:

Professional property management

A business partner that understands

your views and goals

Speak to your Bayleys team today.

Jan Cooney

Snr. Commercial Property Manager

P 579 0609 027 408 9339

jan.cooney@bayleys.co.nz

Brodie Thomas

Commercial Property Manager

P 579 0608 027 746 9218

brodie.thomas@bayleys.co.nz

Ashleigh Gee

Facilities Manager

P 579 0603 022 424 7308

ashleigh.gee@bayleys.co.nz

SUCCESS REALTY LTD, BAYLEYS, LICENSED UNDER THE REA ACT 2008


The pros of sending

debt out for collection

My wife and I often have the same discussion about fixing

things around the house. She wants me to embrace DIY, and I

want to bring in a professional to do these tasks, which I have

little experience or interest in doing.

My argument for outsourcing

is always the

same: why spend my

time doing something that I

am not good at, when I could

be focusing on doing activities

that generate income for the

household? It’s cheaper on an

hourly basis to hire someone

who specialises in doing the

work.

I think that the above

approach applies just as much

to business as it does to the

domestic environment.

When approaching credit

control / debt collection,

many companies employ a

staff member part- or full-time

at what can be a significant

expense for some companies.

Experienced credit controllers

can earn anything from

$45-70,000 salary pa, plus

there are usually other associ-

CREDIT MANAGEMENT

> BY NICK KERR

Nick Kerr is Area Manager BOP for EC Credit Control NZ Ltd.

He can be reached at nick.kerr@eccreditcontrol.co.nz

ated expenses.

That cost is a constant, irrespective

of how many overdue

accounts the business may

experience, as the cost is an

internal expense that cannot

be added on to the debt as a

collection cost.

This means that any costs

expended in the pursuit of the

debt effectively come off the

value of the received monies.

Take example A.

The example B assumes the

company submitting debts has

up to date Terms of trade and

disclosure systems.

The example also assumes

that an internal collection

action would have the same

recovery rate as an external

one, although this is rarely

the case.

Using an external collection

agency is psychologically

similar to a misbehaving

school student being sent to

the principal, rather than being

admonished once again by the

teacher.

If the debtor has effectively

ignored you in the past by

not responding to numerous

contact attempts and requests

for payment, then what is the

alternative?

Sending the debt to an outside

party shows the debtor

that inaction causes escalation

and that ignoring debt will just

make it worse.

And keep in mind that -

unless you are a bit of a sadist

- debt collection is not all that

much fun.

COMPANY A - UTILISING INTERNAL

COLLECTION PROCESSES

Debtor level

Average debt amount $500

Recovery rate 65%

Collected amount $162,500

500 accounts per year

Cost of collection $60,000 (salary)

$1,500 (ph/stationery etc)

Collection costs

recoverable from Debtor

$0

Total Yield $101,000

Total Cost $62,500

Those of us who love doing

it are few and far between. The

qualities that make an administrator

wonderful for clients

to deal with and a great ambassador

for your business are,

in my experience, not always

conducive to initiating change

in a problem paying client.

The risk is that not only

can a company damage relationships

with clients, but they

often find themselves experiencing

a high turnover of good

administrators. Introducing

outside intervention as an

automated step in the collection

process can limit the damage

and increase effectiveness.

Just a thought.

COMPANY B - UTILISING

EXTERNAL COLLECTION SYSTEM

Debtor level

Average debt amount

Recovery rate 65%

Collected amount $228,125

Costs paid to agency

$40,625 (Collection

commission)

$65,625 (Total)

Recovered Cost of

collection action

$40,625 (Collection

commission)

Total Yield

Total Cost $8750

500 accounts per year

$500 (Plus recovery costs)

$25,000 (Lodgement fees)

$16,250 ( Lodgement fees)

$162,500 (Once GST is

claimed on collection costs)

Be part of Baypark’s

Concert Series

The Baypark Concert Season is upon us and there’s

never been a better time to check out some of the quality

international entertainment on offer.

Baypark has quickly

become recognised as

the hub of entertainment

in the Bay of Plenty,with an

unprecedented number of users

coming through the doors.

This Summer season is set

to be no different with a calendar

jam-packed full of entertainment

that is sure to keep

even the most experienced

music fan satisfied.

The Baypark Concert

Series kicked off in a blaze of

colour, jewelry and dance with

The Merchants of Bollwyood,

paving the way for the unforgettable

Dionne Warwick who

will perform on Sunday, 11

November at Baypark, as part

of her Greatest Hits Tour.

This is your chance to see a

living legend perform some of

her biggest hits.

Dionne Warwick has

become a cornerstone of

American pop music and culture.

Warwick’s career, which

currently celebrates over 50

years, has established her as an

international music icon and

concert act.

Over that time, she has

earned 75 charted hit songs and

sold over 100 million records.

Between 1962 and 1998,

Warwick had 56 singles in the

Top 100 in America. Since pop

charts began, the only female

vocalist to have charted more

often is Aretha Franklin.

Baypark is excited to

announce celebrated kiwi

musician Tim Beveridge will

open for Dionne Warwick on

her Greatest Hits Tour.

Beveridge’s music career

has spanned more than 20

years and has encompassed

many roles including actor,

singer, producer, conductor

and arranger. At the age of

29 he was the youngest ever

Phantom in the “Phantom of

the Opera”.

Tim burst onto the world

stage by winning a place in

the final of the world’s most

prestigious music theatre competition,

the BBC Voice of

Musical Theatre in the UK.

Tickets start from $87.50

inclusive of booking fee.

There is also the opportunity

for exclusive meet and

greats with Dionne, including

premium seating to add that

extra touch of class to your

night. Tickets available at

www.ticketek.co.nz.

On 6 November, American

hitmaker Trey Songz will perform

for the first time in New

Zealand at Baypark. He made

his debut in 2005, smashing

through with his first album,

Gotta Make It.

He returned in 2007 with

Trey Day. The records yielded

the Top 10 singles “Girl

Tonight”, “Last Time” and

“Can’t Help But Wait” and

established Trey Songz as one

of the most notable R&B singers

in the world. Tickets available

at https://www.theticketfairy.com/

Hit TV comedy show 7

Days Live makes its return

to Baypark 14 December. The

guys at 7 Days thought, “What

if you could have all the fun of

New Zealand’s most popular

ever TV comedy show, but

instead of them being on a tiny

screen, they were right in front

of you, in real life?

And what if there were no

cameras or censors or advertisements,

just full-on comedy

with Dai, Paul and Jeremy and

what if you could watch it with

your mates, and with a drink of

something??”

It’s this sort of blue-sky

brilliance that sparked the idea

of the 7 Days Live 2018 tour

eight years ago. The has grown

bigger each year. Tickets available

at www.ticketek.co.nz

Stay tuned for a busy

January at Baypark that

will include Bay Dreams,

A Summers Day Live, A

Summers Day Disco and more

to be announced.

For a full list of all

events held at Baypark visit

www.asbbaypark.co.nz or call

07 577 8560.


24 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

Smoothing the transition to aged care

Admitting a loved one into care for the first time can be an

emotionally charged experience for both the family and the

new resident. However, to ensure the transition is as smooth as

possible - whether the loved one is transferring from a hospital

setting or their own home - there are a number of tasks that

can be actioned before admission.

AGEING AND WELLNESS

> BY MELISSA HARRIS

Melissa Harris is the Facility Manager of Radius Althorp in

Tauranga, Radius Residential Care Ltd. Phone (07) 5432912 or

email Melissa.Harris@radiuscare.co.nz

It’s a good idea to set aside

time before admission

day to sign the Admission

Agreement, as well as to discuss

any further questions

in relation to the Terms and

Conditions.

Providing the facility

with any Enduring Power

of Attorney or Advanced

Directive papers will streamline

the process around

repeated requests for further

information.

And if you are admitting a

loved one for short-term care

or carer support, ensure you

bring the appropriate funding

information or carer support

form.

The Ministry of Health

sets strict criteria for clinical

admissions, so be prepared for

a multitude of questions.

This is normal practice and

can take some time. We always

appreciate it when the next

of kin are present to share in

telling the story and providing

information.

Relatives should set aside

time to be orientated to the

facility and meet the care team.

Ensure that you are introduced

to the clinical manager,

the best source for any clinical

information you may need.

Understanding how meals,

laundry and activities work is

important for a new resident,

as well as such simple, practical

matters such as how the

bell system works.

Families should ensure all

queries are explained to their

satisfaction.

All clothing should be well

named, and provision of initial

toiletries or home comforts,

such as a special blanket, slippers

or books, can make the

transition easier.

We encourage new residents

to bring in lots of photographs,

artwork, and small

items of furniture to give their

space a homely feel.

Many facilities do not

provide a television, so it is

expected that the family will

provide this.

Setting up services such

as Sky and a telephone line

should be discussed before

admission as these may take a

few days to be connected.

Most facilities have Wi-Fi

access for a nominal monthly

fee; so that a seamless setup

can be arranged, and we

encourage families to advise

the facility in advance if they

require these services.

Newspaper delivery is also

the responsibility of the individual

to arrange.

We also recommend setting

up a comfort account for the

family member.

If left to be on-charged,

activities such as hairdressing

appointments, taxis, outings or

podiatry can mount up.

Getting involved at pre-admission

stage can contribute to

early settling, effective communication,

and ensuring that

the family and the care team

share the same goals for the

loved one.

In next month’s column

I will explore some of the

expectations, myths and

challenges of care expressed

by both the families and

facilities.

Heilala Vanilla celebrates

10th anniversary

By DAVID PORTER

Heilala Vanilla is having

a landmark year, with

record planting numbers

achieved as it reaches its 10th

birthday.

The Tauranga-based company

has just completed a

record 100 acres (40.5 ha) of

vanilla planting in Tonga, with

the first crop due to be harvested

in 2021.

The new planting sees

Heilala become the largest

vanilla plantation in the South

Pacific and positions the company

to support further expan-

sion in the US market, where

sales have increased by more

than 300 percent in the past 12

months, said Heilala Vanilla

chief executive and co-founder

Jennifer Boggis.

Achieving 100 acres of

vanilla planted has been a

focus for the vanilla brand for

the past 18 months and will set

the company and its vanilla

supply up for a more sustainable

future, she said.

2018 has been a big year not

just for us as a brand, but for the

people of Tonga,” she said.

“They have shown their

incredible resilience following

Cyclone Gita and we now have

a solid plan in place to continue

to support and provide a

positive impact for these communities

in the future.”

Heilala Vanilla began as an

aid project in 2002 when a

vanilla plantation was established

by the founders in partnership

with a local family in

Vava’u, Tonga.

The first crop was harvested

in 2005 and brought back

to New Zealand. The brand

was established in 2008 with a

range of vanilla products.

Heilala Vanilla has a significant

impact on the local community

in Tonga including providing

employment, along with

a sense of purpose and pride.

Heilala team members (from left). with co-founder and CEO Jennifer Boggiss (centre)

and Lord Fulivai, Lord Tuita, and co-founders John Ross and Garth Boggiss (from right).

The company was able to

take on the additional planting

due to a partnership with King

Tupou VI, and a partner grower

who is well-respected in the

vanilla industry.

The planting of another

50 acres of vanilla seedlings

is planned for early 2019, to

bring the total new plantings

to 150 acres.

The increase allows the

company to support the global

vanilla demand, which has

seen international prices reach

record highs over the past three

years due to both increased

demand for real vanilla and

supply issues.

100 acres is a significant

increase on the standard plantation

size of eight acres. The

growth will result in increased

employment, particularly of

local women - in the small

Pacific Island.

Heilala has a goal for 200

women to be employed in the

Vanilla Industry in Tonga by

2022.

“It’s been 10 years since I

quit my day job as an accountant

and put 100 per cent of my

efforts and focus into Heilala

Vanilla and we’re excited

about what the future holds

– particularly as we increase

our presence within the US

market,” said Boggiss.

6 MARCH 2019

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Bay of plenty

First on the scene

Photos from the recent BA5 at Now NZ, and the opening of

The Dealership Network‘s new Tauranga offices.

Photos by Helen Chapman Photography

CONNECTING

BUYERS AND

SELLERS OF

QUALITY

BUSINESSES

When is the right time to sell

your business? Right now.

1

1 Ross Devin, Tauranga Chamber of Commerce; Alana Tyrell, Alignz Recruitment and Darlene Jacobs, LittleMonkey.

2 Gillian Houser, Bay Venues and Hamish White, Now NZ.

2

At TABAK, we promise to guide

you through the sales process

with focus, integrity and

complete confidentiality.

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3 Kathy Kerr, Lifetime and Brynn Uriarau, Now NZ. 4 Pip Atkins and Rachel Pedersen, Now NZ.

FOCUS • INTEGRITY

CONFIDENTIALITY

5

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McKinlay Douglas; Conor Quinn, BizStar International; and Graeme Wilson, Wilson Logistics Service.

WHY TABAK

INDUSTRY EXPERIENCE

REALISTIC APPRAISALS

7

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TEAM APPROACH

7 Alice Marsom, Beacall Hospitality Solutions and Daniel Johnston, The Dealership Network. 8 Colin Bower, Drive Line;

Rui Santos, Farmer Autovillage; and Karl Fischer, Fischer & Fischer Optometrists. 9 Joel Crump, Webbros and Nick Funnell,

Flyby Videography.

PRE-QUALIFIED BUYERS

P5177Y

10

11

10 Kevin Pead, Coombes Johnston BMW and Ashley Pead, Eves Realty. 11 Mike Sheaff, Sheaff Vehicles, Daniel Johnston,

The Dealership Network; Sarah Cameron, Cosmetique Ink and Sam Howe, NZME. (All Dealership Network Photos by Salina Galvan).

147 Cameron Road

p. 07 578 6329

e. tauranga@tabak.co.nz

w. tabak.co.nz


26 BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

Time to start thinking about

Christmas promotions

It feels like it was just the other day we took down the Christmas

tree and put away the decorations, but just like that, the festive

season is coming up again.

TELLING YOUR STORY

> BY JAMES HEFFIELD

Director of Bay of Plenty marketing and PR consultancy Last

Word. To find out more visit lastwordmedia.co.nz or email

james@lastwordmedia.co.nz.

For Bay of Plenty businesses,

it’s the perfect time to

consider promotions that

will run from late November

through to Christmas day and

beyond.

As one of the go-to holiday

destinations in New Zealand,

the Bay affords local businesses

a bigger opportunity than

many other locations to get

into the festive spirit with their

marketing efforts.

But it’s one thing to plan

to do some promotion, and

quite another to come up with

creative ideas that will bring

customers through the door.

Here are six ideas to help your

business make the most of the

lead-up to Christmas.

1) Add some sparkle to

your business

Show your customers you love

the silly season as much as

they do by putting a Christmas

spin on your logo, email signature

or social media activities.

If you have a store, take the

opportunity to break out the

tinsel and decorations.

It lets people know you

have a sense of fun and are

entering into the Christmas

spirit. The same can be done

on your online store – make

it festive.

2) Run a competition

or event

Competitions with a festive

theme can engage customers

and get them invested in your

products or services.

They can also be a great

way of building a mailing list

that can be used for newsletters,

and marketing promotions

in future.

Events such as Christmas

cake decorating classes

for children, or cheese and

wine-tasting events for foodies,

can gain coverage in your

local paper and encourage people

to visit and see what you

have to offer.

3) Send your

customers a gift

Give away free samples to provide

customers with a taste of

your products, or reward loyal

customers with Christmas

gifts.

The latter works well for

service businesses as well – we

all know it’s much easier to

keep an existing client than to

go out hunting for a new one.

4) Stay open longer

If you’re in retail, the lead-up

to Christmas is time to make

hay while the sun shines.

There’s more foot traffic

and people are rushing around

to do last-minute shopping.

Keep your doors open a

little later and let your customers

know about your extended

hours.

Online businesses may like

to consider offering fast shipping.

5) Don’t forget Summer

promotions

Christmas isn’t the only event

you can hang your promotions

off at this time of year.

Gyms are urging people to

start building their bikini bodies,

surf stores are encouraging

people to buy the latest board

in time for the holidays, and

restaurants are urging people

to reserve a table for their summer

soirees.

The change of seasons

is an ideal opportunity for

promotion.

Just remember, seasonal

marketing is like telling a good

joke – it’s all about timing.

6) Let your customers

know your plans

There are a whole lot of opportunities

to send messages to

your customers during the

count-down to the holidays.

Don’t forget to tell them about

your upcoming promotions,

thank them for their support or

send them a Christmas card to let

them know you care about them.

Make sure you communicate

all the festive promotions

and activities you are running.

Elite Business Systems is excited

to be celebrating 30 years

in business, celebrating their

team and celebrating their many loyal

customers and suppliers. The years

have flown by and 2018 marks the

30th anniversary of Elite Business

Systems.

Elite was founded by Tony and Trish

Kirton with the primary business

being the sale and support of typewriters

and business equipment. Max

Davies joined relatively shortly after

in 1993. In 2003 Tony and Trish were

farewelled and Max Davies, Managing

Director, took over the reins.

Technology has moved swiftly

and continuously over the years,

and Elite has also expanded its range

of expertise into other product sets,

initially moving with the times from

typewriters to computers and then

into IT Networking.

Elite has made a number of business

acquisitions with the primary

aim being to increase their offerings

to customers. After moving into IT

Solutions, they also added a suite of

Business Communication Systems

(PBX, Video Conferencing etc) and

Document Solutions to their range of

services. Elite is also a highly successful

Vodafone franchise providing

the full range of Vodafone Business

Services.

After initially servicing the Waikato

region, in 2006 Elite expanded

into the Bay of Plenty. Following

customer demand, they branched

into the Auckland market in 2012.

With technology creating more connectivity

enabling remote work and

instant communication, all three offices

work together to create the best

customer experience. The Elite Team

is now a thriving bunch of more than

60 people across many facets of business

technology. Having long-standing

and strong relationships with international

technology giants ensures

that they can be ahead of the game.

They always look to be leaders in

new waves of technology with professional

development, training and

innovation across the team and have

attained many awards with some of

the more recent being Toshiba Australasian

Dealer of the Year, Panasonic

#1 in Revenue and becoming

the very first Platinum Partner with

vGRID, to name a few. Two awards

that they are particularly proud of,

as these awards acknowledge the

achievements of the whole team, are

becoming finalists in the 2016 Westpac

Waikato Business Awards in two

categories - Service Excellence and

CEO of the Year.

'We are excited to celebrate this

30th anniversary milestone as a company.

In some ways it seems like 30

years have passed by in the blink

of an eye, but we couldn't be more

proud of what Elite Business Systems

stands for today. We would not be

where we are today without the team

behind us. We truly believe that we

have the most talented, motivated,

forward-thinking and hard-working

group of people in the industry who

are committed to problem solving

and working hard to improve and

Looking for a proven technology partner?

Let’s talk!

ELITE BUSINESS SYSTEMS

1 St John Street, Tauranga | Ph 07 570 0000

streamline the business technology of

each of our customers. I would like

to make special mention of Simon

Guest who passed away unexpectedly

late last year. Simon was with

us for almost 8 years after he and his

family arrived in New Zealand from

England. He is missed immensely

by all of us here at Elite and will be

remembered and highly thought of

always. I would also like to thank

everyone who has had a hand in making

Elite what it is today and look forward

to a strong future with the Elite

Team.’ Max Davies said.

The Elite Team and their partners

celebrated in style to mark Elite's

30th year anniversary. Almost 100

people spent a night away, at the luxurious

Sofitel Hotel in the Viaduct

Harbour, and travelled to the stunning

Kauri Bay Boomrock venue for

an afternoon and evening. Treated to

fantastic company, delicious cuisine,

magnificent views and all round fun

activities, the event gave everyone

the opportunity to connect with colleagues

from other branches, and in

some cases to put a face to the email

signature for the first time. Max Davies

says, 'this event really was an

opportunity to celebrate where we've

come from and to give a huge thanks

to all of the Team and their incredibly

supportive partners for everything

they are to us here at Elite and also to

our customers'.

www.elite.co.nz


BAY OF PLENTY BUSINESS NEWS OCTOBER/NOVEMBER 2018

27

Signing legal contracts when

you’re out of the country

If you’re planning an overseas holiday over

the Christmas break, or if you’re overseas

at any other time of the year, it’s important

to think about how your business will run

without you being there.

You’ve probably organised

the day to day running of

the business while you’re

away, but you may not have

thought about what might happen

if formal documents need

to be signed in your absence.

Most contracts do not become

legally binding until it

has the signatures of each party

involved. By signing off on

a document, it confirms each

party’s agreement and intention

of executing the terms in

the contract. Whether you are

agreeing to an employment

contract, need to formalise financial

documents, or if you

need to witness the execution

of an important document,

your signature will be required

to seal the deal.

Luckily, thanks to technology,

a lot can be signed by

email these days. Contracts

made via electronic communications

(e-commerce) and

social media such as Facebook

(f-commerce) are all legally

binding, as long as they are

validly made. Entering into an

electronic contract involves the

same steps as a paper-based

contract.

The Contract and Commercial

Law Act (CCLA) clarifies

Paula Lines, Commercial

Lawyer at The Law Shop.

when an electronic contract

is formed, including time and

place of dispatch, and receipt

of electronic communications.

But the risks could be greater,

as the terms and conditions

may go unnoticed. It’s important

to keep electronic or

printed records of all electronic

communications relating to an

electronic contract, including

any variations.

“If you don’t want to be disturbed

while having a break, or

if it’s a document that needs an

original signature, it’s a good

idea to appoint an attorney

who can act on your behalf,”

says Paula Lines from The Law

Shop.

“If you are a sole trader,

you’ll need to appoint an attorney

under an Enduring Power

of Attorney for Property. You

can limit what the attorney can

and can’t do, and if you prefer

you can have one attorney for

dealing with your personal assets

and another to deal with

the business,” she explains.

“If you’re the director of a

company, your personal Enduring

Power of Attorney will

not be sufficient. The company

itself needs to appoint an attorney

to be able to act on your behalf

as a director. Your attorney

can also act on your behalf if

you’re unable to due to illness

or injury, so it’s a good idea to

have all this in place well before

you actually need it,” Paula

says.

Paula and her team at The

Law Shop are experienced in

all aspects of business law.

They deal with the full cycle

from starting, running, and

growing to selling a business,

and they aim to help you make

things easy. Contact The Law

Shop’s Rotorua or Tauranga

office if you need practical legal

advice without the jargon.

Whether you’re an owner-operator

or a large corporate with

several subsidiaries, start with

an email to team@thelawshop.

co.nz

STEPHANIE NORTHEY

LL.B | Director

PAULA LINES

LL.B | Director

SARSHA TYRRELL

LL.B | Director

ROTORUA

1268 Arawa St

Rotorua

TAURANGA

1239 Cameron Rd

Greerton


The Duchess

of Westridge

With 360 degree privacy yet no

compromise on sun, there’s

something for everyone here.

Whether you’re a gardener,

swimmer, sunbather or

entertainer. Whether it’s netball,

basketball, volleyball or tennis, this

hidden oasis will have the whole

family doing more of what they love

at home.

Pacific Rim

Paradise

When I first met with Anne, she told

me her vision here was to create a

home that felt like the perfect

combination of art and architecture.

Designed by Maria and the late

James Cotter, the final product of

that vision was built in 2002 by

award-winning, master builder

Murray Pederson.

5

3 4

3 377m2 0.54ha

4

2 1

2 270m2 1.14ha

26 Wallace Place, Tauriko

Enquiries Over $1,890,000

11d Rowe Road, Ohauiti

Enquiries Over $1,925,000

Cameron Macneil

021 800 889

Cameron Macneil

021 800 889

618a Te Matai

Road

SOLD

Dream Family

Lifestyle

This stunning modern home was

actually built in the 1960s. In 2006

the current owners gave it a massive

birthday, refurbishing it literally top

to bottom. This included rendering

plaster over the brick, fully insulating

and relining all walls and ceilings, all

new double-glazed joinery, a new

roof, wiring, plumbing, kitchen,

bathrooms… you get the point!

Ladies &

Gentlemen

This is a unique home, set in a

private, elevated position and it’s

just minutes from Omokoroa Village.

Over the past few years, Mrs Barons

has lovingly and tastefully enhanced

the interior and it can now be

described as a truly elegant

residence. Each living space offers a

different view and atmosphere.

6

3 3

3 329m2 0.89 ha

4

2 3

2 340m2 0.54ha

618a Te Matai Road, Te Puke

SOLD $1,325,000

425 Omokoroa Road, Omokoroa

Enquiries Over $1,490,000

Cameron Macneil

021 800 889

Cameron Macneil

021 800 889

Sunsets,

BBQs & Magic

Mount Views

This is a social, relaxed home. It’s a

home of love, of laughter, and it’s

pretty easy to imagine waking up

each day to the sound of birds and

at night, watching the sun set from

your expansive deck or spa pool.

Whether upsizing or downsizing, this

semi-rural property should be added

straight to the top of your list

353 Minden

Road

SOLD

Good

Vibrations

This stunning home completed in

2011 to an exceptional standard

truly combines the best of both

worlds. On the one hand you have a

masterpiece, an entertainer’s dream

home with breathtaking architecture

rivals that of many of the world’s

finest homes. On the other hand,

this same home is Kiwi through and

through.

4

2 2

2 227m2 0.30ha

4

4 3

2 477m2 0.51ha

33 Oceana Drive, Welcome Bay

Enquiries Over $1,090,000

Cameron Macneil

021 800 889

353 Minden Road, Te Puna

SOLD $2,660,000

Cameron Macneil

021 800 889

Country

Class

Be careful who you bring to the

open home because this stylish,

contemporary home set on 2 acres

of classic country land will have the

whole family begging you to buy.

This is a true family retreat, with four

bedrooms, an office or 5th bedroom

and multiple separate living areas,

including a rumpus room in the kids

wing.

Private Oasis &

Income Options

Set in a peaceful, private oasis, this

is a seriously spacious and recently

renovated family home. With four

generous bedrooms, two

bathrooms, a stylish modern kitchen

and massive living areas, the whole

family will definitely approve of this

property. Beautiful tall palm trees

tower over a dreamy outdoor

entertaining area, complete with

swimming pool, spa & gazebo.

5

2 3

2 301m2 0.85ha

6

3 2

5 250m2 0.33ha

135d McLaren Falls Road

Deadline Sale

Cameron Macneil

021 800 889

3 Rataha Lane, Te Puke

Deadline Sale

Cameron Macneil

021 800 889

Oliver Road Estate Agents Limited | Licensed REAA 2008

oliverroad.co.nz

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