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62 | November 21, 2018 | 22ND CENTURY MEDIA HOLIDAY GUIDE 22ndCenturyMedia.com FREE Parking SAVE THE DATE Saturday, Jan. 19, 2019 9am - 1pm Tinley Park Convention Center FREE Admission FREE Tote Bag* *to first 300 attendees This health-focused event will offer: • Vendor booths • FREE 30-minute workout sessions! • Speaker sessions • Healthy cooking demos • Vitalant Blood Drive AND MORE TO COME! MORE INFO: (708) 326-9170 ext. 16 22ndCenturyMedia.com/healthy
22ndCenturyMedia.com HOLIDAY GUIDE 22ND CENTURY MEDIA | November 21, 2018 | 63 Experience the Experimac difference in Orland Park For those who have always wanted an Apple computer but thought the cost of a new one was too high, or have an Apple device that is broken and unsure about getting it fixed, the solution is right in the neighborhood. Experimac, in Orland Park, offers gently used computers and mobile devices, and also repairs those devices. “We help our customers decide between the cost of repair and the cost of a previously owned, ‘broken in’ device,” said Gary Lundquist, owner of the new Experimac store at 9212 W. 159th St. Lundquist operates the new franchise location along with his son Jeff. Repair shops are inclined to propose fixing a well-worn device because many have no alternatives, and used computer stores only want to sell you a “new” device, according to Lundquist. But it rarely makes sense to repair an iPad 2 because the cost of the repair will almost always exceed the cost of a replacement unit with the same or even enhanced features. But a popular iPhone 5 that only needs a new battery will serve its intended purpose for less than $40 and not require the user to adapt to a new piece of equipment, he explained. “We help customers make the choice that best suits them,” Lundquist said. Experimac is part of a fast-growing franchise group named by Entrepreneur Magazine as one of the Top 10 New Franchises. Experimac in Orland Park is part of a network of experts who can be contacted for parts and information on the more esoteric repair challenges. “While we’re a relatively small player in a world full of giants, we use our size as an advantage,” Lundquist said. “Little guys have to be more flexible and offer more options, like financing. And appointments are not necessary at Experimac. You’ll never have to wait more than 10-15 minutes, and that is itself a rarity.” The store offers a sevenday, “no questions asked” return policy, an in-house 90-day warranty, and a full-year limited warranty underwritten by the nation’s largest warranty provider. “We believe that outstanding customer service is what everyone should provide, and we strive to do be better than outstanding,” Lundquist said. The proof of that is in the feedback he and his staff have received from customers. “They see that we’re interested in gaining customers, not just one-time sales,” Lundquist said. “We don’t automatically recommend the most expensive device, and if we can make a balky iPad or iPhone run simply by cleaning out the power ports, we won’t charge for re-building the phone/ iPad. If the problem can be fixed in five minutes, we often don’t charge at all.” For the holiday season, Experimac is offering 10 percent off 15-inch retina laptops through Black Friday, and at various times throughout December the store will have 50 percent off on Red Tag accessories, or customers can buy a mobile phone and get 25 percent off any phone case. Submitted by Experimac, 9212 W. 159th St., Orland Park, 60462. For more information, visit experimac.com/ orland-park-il or call (708) 949-8562. 9212 159th Street, Orland Park, IL 60462 | Experimac.com/orland-park-il | (708) 949-8562
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