SRWC Policies

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o All personal training sessions expire 1-year after they are purchased.
o Guests of the SRWC may purchase sessions. Trainers will meet guest clients at the
member services desk.
o Clients should swipe their ID cards or check-in at the member services desk to record
every session.
o Clients are required to follow the SRWC dress code. The SRWC staff have the
discretion to determine if attire is appropriate. Clients wearing inappropriate attire will
be asked to leave or change.
Refunds
o Personal Training sessions are non-refundable except when a client:
§ who is a faculty or staff member leaves ACU
§ who is a student unenrolls from ACU academic classes
§ takes a formal leave of absence or sabbatical
§ has changes in their medical condition resulting in physical limitations
§ moves 20-miles or more from ACU.
o Documentation may be required.
Canceling Sessions
o Clients wishing to cancel a session must notify their personal trainer a minimum of 24
hours before the scheduled session. A cancelation made with less than 24-hour notice
will count as a session used.
o Multiple cancelations may result in the client losing their sessions or having them put
on hold. This will be handled at the discretion of the trainer and the director of facility
operations.
Late Policy
o Clients should arrive for personal training sessions on time. Sessions that begin late
will still end 1-hour after the scheduled start time.
o Clients who arrive 30 or more minutes late for a session may lose the entire session.
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