Smart Heat Controls: Making Sense of Sensors

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Jack Devlin Maintenance Officer, Clydebank HA Smart Heating Controls Clydebank Housing Association Jack Devlin Introduction * A little about myself. * Clydebank Housing Association * 1122 tenanted properties * 647 factored properties * Mix of tenements, new build, multi-storey flats, nontraditional houses * 588 properties with gas central heating * 370 properties with community heating systems * 164 properties with electric storage heating. * How we got involved. CHA Challenges * Aging stock – reaching EESSH/SHQS standards * Rising energy costs. * Low income in the area * Fuel Poverty. * Risks to tenants and Association. * Mould growth – health and stock condition * Tenant satisfaction * High maintenance costs Energy Efficiency * Energy Performance Certificates (EPC’s) * Evidence for EESSH/SHQS compliance * CHA aim to have one for every property. * What EPC’s mean to tenants * Show potential for performance of the home. * Benefits to the Association for high energy performing properties. * Higher the EPC rating the lower fuel bills? * Reaching a properties energy performance capabilities * Major Repair programmes * Technology * Educating Tenants Beanbag – what is CHA looking for * Providing tenants with greater control. * Assessing possible fuel poverty. * Educating tenants on heating routine * Provide a pro-active maintenance service * Reduced maintenance costs * Providing contractors with more information before an initial visit * Increased customer satisfaction * Maximising tenant income Beanbag Pilot to Date * Agreed to include 15 properties initially. * To maximise the benefits of the system tenants with access to Wi-Fi and a smart phone considered. * Challenges found from this criteria * Equipment installed in 15 properties and currently in use * Dashboard about to go live * Support provided * Potential for future compatibility with other components Sponsored by Hosted by 4 3261 Clydebank whitepaper v2.indd 4 10/06/2019 17:41
Brian Martin Beanbag, Secure Meters (UK) Ltd Beanbag Reducing maintenance costs and improving customer service in residential housing portfolios About the Secure Smart Social Housing – Clydebank Housing Association, 4 th June 2019 Brian Martin Specification Sales Manager - Scotland • Started in 1987 • Presence in over 50 countries • Offices in 6 countries, 16 branches in India • Supplied 35,000,000 products • Experience of running an energy supplier with 670,000 customers Secure’s vision Beanbag © Secure Meters Ltd • be an enduring business that grows from profits earned fairly from products and services that help users save, reduce energy use and live in comfort • Suket Singhal (Group CEO) Beanbag © Secure Meters Ltd Issues for Residential Landlords What Secure does • Meters in over 50 countries • Office in 5 countries More than • 32,800,000 meters worldwide • 6,300,000 smart meters • 1,850,000 prepayment meters • Indexing: 2,600,000 consumers • Energy audit: 41,000 feeders and 210,000 distribution transformers • Testing: 7,000,000 meters • Smart meter data service: 4,600,000 meters • Metering, billing and collecting services: 87,000 consumers © Secure Meters Ltd Residential Landlords Housing Management and Tenant Issues Reactive repairs Sustainable Tenure Damp & Mould Damage High Energy Bills Multivisits Health © Secure Meters Ltd Void days Fuel Poverty Under heating & Overheating Unhappy tenants Gas Safety Unnecessary visits © Secure Meters Ltd Sponsored by Hosted by 5 3261 Clydebank whitepaper v2.indd 5 10/06/2019 17:41
Page 1 and 2: SMART SOCIAL HOUSING Event summary
Page 3: Presenters Jack Devlin Maintenance
Page 7 and 8: Brian Martin Beanbag, Secure Meters
Page 9 and 10: David Innes-Edwards Frontier Public
Page 11 and 12: David Innes-Edwards Frontier Public
Page 13 and 14: Further resources from the presenta

Smart Heat Controls: Making Sense of Sensors

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